Public Mobile's customer support is exclusively online; there is no call centre or general customer service phone number to speak with a representative directly. This is the only way to reach a Customer Support Agent (CSA) for account-specific proble...
The most common reason a Public Mobile SIM doesn't work in an iPad is that the APN (Access Point Name) settings aren't automatically configured for data. Since Public Mobile is primarily a phone service, iPads often don't "know" how to connect to the...
Turn on Airplane Mode for 30 to 60 seconds. Turn it off. This will reconnect you to the network and possibly reset your account. If this doesn't work, turn on Airplane mode, reboot your phone, and turn off Airplane mode.
Turn on Airplane Mode for 30 to 60 seconds. Turn it off and wait about 3 minutes to see if "Public Mobile" appears. If it still fails, keep Airplane Mode OFF and restart your phone. Sometimes the network handshake needs a fresh boot to complete.If th...
Porting your number from Virgin Plus to Public Mobile is generally a quick process, typically taking 30 minutes to 3 hours to complete fully. However, it can take up to 24 hours in some cases. Once you reply "YES," the transfer usually finishes withi...
