Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The only way to get into this account profile is if I confirm the text sent to my (stolen) phone!!!! ???
Hi,How effective is Public Mobile at protecting its customers against Sim card swap? Thanks edited by computergeek541: changed category label as this discussion isnt related to Community
Hi, I have several add-ons gathered over the years (additional data, international minutes, etc) and promotions, but unable to find them within the updated view. Ideally, they used to be visible within the rewards window, but can't find them now.Ther...
Hello! I'm currently swapping from SpeakOut, and selected the in-app option to transfer my current number to eSim. SpeakOut has transferred me onto a new plan while they renew their 3G networks, and they have allowed me to retain my number there. No...
I am trying to add my number to my accout but getting error message “ An existing EverSafe ID already exists with this phone number.”
Please advise if my current cellphone package will provide service when I travel to California, USA.
I recently changed providers for reasons like this… I log into my account and can’t get to my invoices. The only thing available is to get a plan, contact a sales agent who sends you to send a ticket, a ticket creation that has you log in and times y...
I’m trying to make a payment as I received a new credit card and didn’t change in time
Hello, I am also having these issues. I reset network on my phone and also submitted a ticket to customer service. Are you also unable to log into the public mobile app(mine sends me straight to the ‘support’ page)?
I need to print invoices for July and August but cannot find it.
I'm trying to port my number away due to the price increase. I never received a text message and the port was rejected by Public Mobile. The new carrier says they received this as a reason:conf cust to osp before contacting pac.I don't know what th...
HiI have created a ticket regarding increase in subscription charge on Sept 27, no one has reached out to me yet. Is anyone else facing delay?
I used my credits to purchase an extra gig of data. It’s showing up in my usage as available, but when I turn my LTE on I can’t seem to access it
do public mobile offer an EU data package
Hi, my payment went through today October 3 on my billing date, but my subscription was put on hold for 90 days? And I’m threatened to lose my phone number?? And I have 40ish $ funds available? But my payment I got charged was the bill amount of 46is...
I am needing assistance with an issue too, however I submitted a ticket yesterday.
I purchased a plan, and trying to register the eSIM but the QR code that was sent doesn't work. It's asking to send a verification code to the new number but I can't receive it without setting up this eSIM. What can I do?
What is going on with "not registered on network" wben I call someone. This is new and weird since I could always reach them before on my cell.
I received a text message to switch to telus or koodoo for a new phone …Are those legit ? I love my pricing on public mobile but i would love to get a new phone
HI,I have a friend interested in coming to public mobile and they want to keep their Newfoundland number that is currently on Koodo in New Brunswick. what is special to know to make this a positive experience for them. they tried to transfer in 20...
Hi, I lost my phone and just got a new one with a new SIM card. How do I activate the SIM while keeping my old number and plan?"
Hello Party People!I recently acquired the above phone and set it up off my old LG K20. When I went to hook it up to my SIM, it recognized the SIM, who the service provider was, and that was it. No data functionability. I checked compatibilty sites, ...
Hello,I have been a long-term customer since 2020. Can I switch from the current 25 cad/month with 1 GB to the new plan 25 CAD/month with 3 GB? The current plan I got from the first activation in 2020.Thank you,Katie.
I need to contact customer service agent please
Can someone tell how to get esim?
Hi,I just received a phone call from someone who claimed to be from the fraud department of the TD bank. The person also had my name. First, I don't do business with that bank and 2nd, it sounded like a scammer. So I hung up right away. I suppose th...
I’ve made a payment twice today, one this morning around 9 and shortly afterwards my phone worked as my payment went through. Then 3 hours later it didn’t and received another text saying that I owed Septembers payment again and still doesn’t work
Can someone please advise me if PM supports call screen. The agent that I am dealing with did not answer this question and told me to contact Apple. I have contacted Apple and they said that I need to verify if my carrier supports call screen as appa...
I was wondering how, if possible, I can pay my phone bill along with the emergency service fee just by going through 611. Upto now, I've had to go through logging into my online account and paying everything that way ever since the emergency fee was ...
Checks I’ve done so far:- yes I have data- turned airplane on and off- restarted phone- reset networks- no new plans, numbers, phone, sim, etc
