Community

Why haven't my issues been fixed?

I have had this continuing issue the entire year. this past 12 hours I have not had connection to my services. The help I have received in the past did nothing to the point of frustration and giving up on even trying. But yet again here I am waiting ...

Will an older Samsung Galaxy A71 phone work on PM with a 5G Canada/US plan

I have an old Samsung Galaxy A71 phone that I was wondering if it will work on a 5G Canada/US plan, the phone only supports 4G speeds

Can't Access my account to Delete my subscription

I am trying to delete my subscription to stop payments from geting taken for a number I don't use or have access to. I was never able to get this number working on my old phone so I bought a new one and forgot about this one. I came on here to stop t...

Trouble with transferring phone number

I just joined public mobile.  I wanted to keep my old number.  Every seemed to work during installation and I got all the codes and emails saying it I should be good to go in 5 hours…  But it’s been more than 24 hours and my number is still “awaiting...

Activation

After selecting a phone number, to continue activating my account and confirm full access a 6 digit code associated with my Eversafe id would be sent to my phone number but never received a message. please help. what do i do to get my phone activated...

PAYMENT

I LOST MY LOGIN INFORMATION AND PASSWORD, BUT HAVE MY PHONE NUMBER, SOMEHOW THE PAYMENT WERE COMING OUT AUTOMATICALLY BUT SOMETHING HAPPEN AND NOW NY PHONE IS CUT OFF PLEASE CAN ANYONE HELP

Referral Code didn't work

We had some issues with the E-Sim on my sister's phone. I entered a referral code, but it didn't work.  I was told to send a message to support.  

where to report error ticket

Wifi Calling

Been a customer for many years and service is flawless everywhere but at home ? Wondered if there are any plans to offer Wifi calling ? Thanks

App is down

Does anybody experience the same thing, but my app is down, keeps showing "something went wrong. Please try again."

Can't receive calls

I've ported 24 hrs ago and eventhough all of the information is correct (based off other posts) I still cannot receive calls or texts.  Please help

Number transfer

I set up an account (not this one but the same name) and tried to transfer a number but it did not work and I was assigned a new number. I don't have access to that number and now when I try to log in, it asks me for verification codes sent to both m...

Account suspended, but subscription still active

I am unable to make or receive calls. My subscription says that it is still active in the PM app, but when I dial *611, it says that my account is temporarily been suspended. I submitted a ticket, but I need access to my phone ASAP.

Help! Long-time customer no longer receiving 2FA codes from TD Bank!!

Help! I've been with PM for years with the same number and suddenly, I am not receiving verification codes from TD Bank. I looked at some posts with similar issues, but it seemed they were all new customers who were having trouble getting any message...

Why doesn’t the usa package work?

Why doesn’t my usa package work in the USA??

Redirect incoming texts to Email?

I there I searched the forums and there does not seem to be anything recent on this.Is it possible to redirect incoming text messages to my email address?  Or at least copy them to email.I am going through my settings in the portal and do not see any...

Sim cards

I recently purchased a new android phone but the Public Mobile sim card that currently have doesn't work in my new phone. Do I have to purchase a new SIM card to work in my new phone? I don't want to change my account or make a new account. How can w...

On 5G plan but no 5G service ever

Hi, I have upgraded my plan to 5G a month ago and I have yet to receive any 5G service. My phone is fully compatible with 5G and have been using it with previous telcos previously. My phone settings are all fully enabled for 5G as well. Please kindly...

need to confirm identity by sending a message, but I can't receive messages

I'm stuck in a loop where I need to confirm my identity to activate esim, but I need to activate it to receive messages

Sim stopped working out of the blue

I recently switched my phone provider from a different provider with an Account that was owned by my work to a private account on public mobile. I was previously with public before using the company plan.today my SIM card stopped working and I’m not ...

Data usage error

New activation was made on September 3rd for a 1gb data plan and right after,  activation, it shows 752mb used (71%)? When I click on data usage detail, nothing shows up.  I shouldn't have any data used, not so much seconds after activation of plan

Reactivate account and get same number

Hello, I recently discovered my phone service was terminated and am desperate to get my number back, any assistance is greatly appreciated!! It is connected to my MFA/2FA for banking and many online accounts, hoping to get in contact with anyone at P...