Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I just switched my subscription, and it appears ive been charged multiple times on my bank account, how can I get this fixed ? Thank you for your help Chelsea
Registered over 18 hours ago, and followed all steps, but get an error saying “can’t activate eSIM”. Can receive incoming texts & calls, but can’t send outgoing texts or calls.
cant sign into account it says unauthorize everytime i go to sign in. this has happen multiple times now im gonna leave public mobile if i dont get help and have this fixed once and for all.
If I buy two $20 bill credits (total $40 value) to pay my $22/month fee does the second bill credit carry over to next month?That way next month I will have $18 left on the 2nd $20 bill credit so that the 2nd month is $4 to pay?Or does my second $20 ...
I lost my SIM card while traveling. I bought a new one but when I’m on the app and press change SIM card it asks me to confirm my identity with a code send to my phone number. I can’t receive that because I lost my sim. The only option on the screen ...
Hi please provide me with a refund minus the 4 days of Public Mobile service that I used. I joined on December 15/2025 and ported my number to Koodo on December 19/2025.
Hello I am trying to subscribe and it’s not working. I think my problem is that I’m with Rodgers and have an 11 digit account number and you are looking for 9 numbers. Please help
I have no payment option available on app. The subscription was set to renew on Dec 28, 2025. I updated the payment method but I dont see a way to manually make a payment in the app.When I make a call, automated machine says you dont have an active a...
Hi,I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me...
I recently switched over from Fido to Public Mobile, and noticed that whenever I play Brawl Stars (a live action mobile game), the game lags like crazy. I tried both 5G and switching to LTE, restarted the phone, but the same issue persists. I did Ook...
I’ve received a referral code via the link. When I hit the link I was told $10 credit would be applied automatically. However, it didn’t apply. Could you please help me in this regard?
I am trying to switch from a physical SIM to an eSIM. I understand that you must purchase a SIM and when doing so you will have the option to make it an eSIM. However, the option for my current plan is not available to purchase. Do I have to uns...
I recent arrived back to Canada and found my plan on SOS.I asked the chatbot and it said I might have deleted my esim. I purchased a new esim for $5 and still found I was having issues (my data shows 5G + signal bars but I can't access internet at al...
I have no service this morning. I tried every thing, toggling on and off airplane mode, restarting the phone, disabling data from the settings,…But there is nothing I can do that will bring the service back. I am stuck in SOS call mode.What is there ...
Hi, I have eSim in my phone and wonder if I can order a physical SIM card to be able to use in my other phone in case I misplace my esim phone; ie have two points of access to my subscription eSim and SIM? Thx in advance! PM101
Hello,I am trying to port out number from public mobile. New provider tried multiple times port request but it keeps failing. Which provider name should they use while submitting port request?
It does not say us and Mexico but when l click on to subscribe it does, l want it, but want to to keep unlimited data (512speed) but not sure if it’s included with this plan
