Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My S23+ with a public mobile eSIM is stuck at 4G even though I subscribed to a 5G US & Canada plan.
Hello,Since PM doesn't sell phones directly, I'd expect PM to have Volte support on all phones sold under Telus/Koodo network. I have an iphone 7 which support Volte on Koodo network but not in case with PM. All new phones sold by Koodo/TELUS in 2018...
HiJust want to know to get my old number back because I was not using it and was not paying it as well now if I want same number back how I can do that.Thanks
Hi, I cannot received sms from a particular bank. Others are ok. The bank verified the sms was sent. Its my end is not receiving. please help.
Mobile network not available. Emergency calls only
In between porting the number and confirming the phone I can’t access the confirmation code
I ported over my fizz mobile line over to Public Mobile last night (more than 12 hours ago). I can now make/receive calls and use data, but I cannot seem to send or receive SMS or MMS. I know the transfer was successful because my previous provider (...
My subscription failed to activate and I am getting no where with your customer support. I would like to speak with a real person.
My billing cycle starts August 10, 2024. I checked my data usage from August 10 to August 14th, 2024. I used a total of about 18mb. But on the overview page, it shows that I used 113mb. Anyone else seeing this issue?Thanks.
I recently changed subscriptions to a "50 GB Data at 5G Speed" plan, effective today. Only issue is my phone data won't work, I can't access anything over the internet. My data usage currently shows 0mb/50gb. I can still get SMS messages but nothing ...
Hello, I need help. I've been paying for a friend's phone. I created the account in her name with her email address. I can't access her email. She says she can't either. She is unwell and in hospital. I need to cancel her phone. How do I do this?Than...
I am currently in USA but visiting Canada this weekend. I am trying to purchase an Esim but having issues with the credit card transaction.
My daughter is travelling in the us -we added on the us roaming plan - and it worked for the first 10 days. Then just quit working- she can not call or text. This is a screenshot of her account - the numbers don’t make sense to me?
Helping my mom with her account: The email she used to sign up for My Account has been deactivated and she has forgotten my Public Mobile password. So now she can't access my account or use the "forgot password" feature as sending a new password to a...
Hi Community.I can't finish my activation. I'm stuck at step 3 because my step 1 (choose a plan) has disappeared. When I go to re-choose my plan, none of the plans are the same as what I chose on Aug 7th(had to wait for a SIM Card).The bot is so fru...
I lost my phone and need my number back is there a way i can get it ??
Removed spam
Hi , I am going out of country from Aug 22 to Oct 06, 2024. I would like to hold my account. My billing period is 20th of every month. please do not charge to my credit card on Aug 20 until I am back to the country on Oct 7, 2024Thanks
i went to transfer my phone number to an old inactive one but now i can’t receive messages from either the original one i started with or the old one i was trying to transfer, my phone settings also say my phone number is the same as before the trans...
I have transferred my number to Telus and I would like to know if my subscription with Public mobil?
i messed up my sim change and cant afford a new one. pls someone real help me
Had a public mobile account for years. Scotia visa debit card with expiry date of 0724 ran out and received new card with same numbers and new expiry date. Public mobiles system will not allow new card for subscription , no way to pay cellphone bil...
put a new sim card in the wifes phone,because she didn't renew her credit card.I got a new # but I can't confirm because the phone is not yet working.Any help would be great.
Hello!I am trying to activate my account on the app and on the last step it says that I'm logged in from an unknown device and to confirm its you, enter the 6 digit code sent to **** *** *199I have no idea what number that is or where it was sent to....
Can I possibly get a credit to buy a new eSIM as I deleted the one I got when subscribing
HelloReady to pull my hair out. I had asked if I could put a home phone number on a cell phone and without getting further information regarding the new SIM number and phone that I wanted it put on, it was put on my original cell phone and now I can...
I received a text from Public Mobile at 12:16 PM today (Aug 14) asking me to restart my phone, which I did several times, with the Koodo SIM turned off and with it on. The phone number is still assigned to the Koodo SIM and the Public eSIM number is ...
removed spam
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