Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am on vacation in Mexico and got the new Can-US-Mex phone plan.Everything worked great, data, messaging, receiving phone calls, but I couldn’t make a call out.I figured it out and thought I would post it here in case someone else needed to know. Yo...
Hi,It has been weeks since I was blocked out of public mobile. I tried everything to reset passwords etc. My credit card was changed due to being hacked, I bought a new subscription but made an error - I did not want an e sim card but use my prior on...
Is there any step i need to do on the phone when I arive US?Need to restart the phone?Need to choose local network? Or automatic?Is the plan covers in Key West and Nassau?
How does it work?Does it cover in Nassau?Need to change to airplane mode?
Just received new SIM card . Phone number is registered but not able to activate SIM. Getting SIM error and no text is being sent to activate SIM
I need the SMS address for Public Mobile so my brokerage firm (interactive brokers) can send alerts to my phone. It should look something like this : #@txt.att.net This would be if I was with AT&T in the US. Hope you can help!
I cancelled the contract with public mobile before I received my SIM card and now I want you to refund the payment(38.08)that public mobile took from my account.
Hi, I need to reset my wife's account that has been locked out, i try resetting the password everyday but it won't let me reset it, it keeps going into the same screen. Also, i forgot the email address that was used to open his account, how do i go a...
I cancelled the contract with public mobile before I received my SIM card and now I want you to refund the money($38.08) you took from my account.zarnegar.mitra@yahoo.ca
I have been looking at the content for this question but nowhere can I find an all-in-one answer.I have a current active cell phone number with Rogers.I purchased a new iPhone.I have set up account with Public Mobile.I purchased a physical Telus SIM ...
Hi, I signed up for a plan with physical SIM card on Jan 1st but has not received the SIM card yet? What's the normal expected delivery? It's been 12 days for me
I am currently in Mexico and recently upgraded to the Canada/US/Mexico plan so that I could access my Canadian number in Mexico. I have a Samsung Galaxy A15 5g cell phone with dual sim cards. Unfortunately, I am still unable to receive calls on my ...
I’ve purchased the physical SIM card and been waiting awhile for it to come in, I’m wanting to switch over to a eSIM is that possible?
Good day, I have to restore my iPhone. Will my eSIM settings be kept?
Hi!How can I cancel a subscription not having the number (SIM) anymore!? The website (poor one) as the customer support does not provide the info. Now to access my account its asking for a code sent to a number I don't have access anymore (never aske...
I bought two physical sim cards almost 2 weeks ago, and on website said 2 days and you get sim card, but I didn't get.
My payment was taken in my account but when I login to check my account I am receiving this message...why is that? Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account ...
Hi, my Public Mobile subscription ended sometime in January, and I manually paid to renew it on January 12th, 2024, but I still have no service. I assumed that since the payment was made on Sunday, that's why I didn't have cellular service.Please can...
Hi,I've recently joined PM but my voicemail does not seem to be setup correctly. I'm using an iPhone when I hold down "1" to dial my voicemail is just shows "Calling... Voicemail" but nothing happens. I can access voicemail if I dial my own number ma...
Hello!I switched to PM a couple of weeks ago, from a referral but the credit has not applied to neither of our accounts, would anyone have any idea why that is? Also, I traveled to the US a week after transferring and the data did not work, it was br...
I have been a Public Mobile subscriber for 6 years on a Samsung Gallaxy 8. I just bought an iPhone 11 from Orchard that came with a Public Mobile sim card and "switching" instructions. Is there anything special I need to do? I have some rewards on...
Hi there, I was trying to go through the process of redeeming my reward points for My payment for the January billing/payment.But unfortunately, I did not have that access once I pressed the category to redeem.I would appreciate it; if you could help...
I have been with public for many years wonder who I talk to about getting a better plan
With the plan 5G unlimited can-us-mex. I’m trying to confirm you do not need any add ons when travelling to USA and Mexico.
After logging in with email and password, I seem to be logged in but cannot go any further. I really need to get into my account soon, but when I click on the my account button, I get a small message in the top left corner of an all-white screen, "F...
Hi,My Public Mobile website sows the following after authentication. Please resolve at the earliest as it is not allowing me to see any information.https://myaccount.publicmobile.caForbidden A1I have tried two browsers. Same erroneous result. Please ...
as of yesterday I have not been able to make outgoing phone calls on my iPhocan call me. Anyone know how this can be fixed
I have aquired this phone recently, samsung galacy s205g, thinking I will be enjoying 5g speed. I could not get any 5g internet speed mobile network. all i was able to get was LTE. I checked the settings of the network and I did not see any 5g optio...
Need help from a agent to get into my accoung
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