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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 55265 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62788 Views
  • 183 replies
  • 32 Bravos

Resolved! Travel to US

Help!I'm going to be travelling to the US. I have the $39/mth, unlimited Canada/US calling & texting plan. Will i be able to use my phone seamlessly while there, without added charges?  Or do I need some sort of add-on?  Never done this before & not ...

Ont_Barb by Good Citizen / Bon Citoyen
  • 1620 Views
  • 14 replies
  • 1 Bravos

Service

I have no phone no emailMy account is active but won’t open l changed credit cards but that did not work .You previously told me to contact the credit card company.They checked the connection .It was activated The problem is with public mobile.Please...

WayneHr by Great Neighbour / Super Voisin
  • 259 Views
  • 3 replies
  • 0 Bravos

text: my service will degrade in 2 days, please join Koodo

Hi, I'm mystified by a text I just received from Public Mobile. Due to "upgrades" my connectivity will be degraded after Feb 20 (in two days??). They're offering to give me a used iphone and a switch to Koodo.How do I interpret this? Are they saying ...

Sam-I-Am by Great Citizen / Super Citoyen
  • 9270 Views
  • 104 replies
  • 0 Bravos

Double charged every month

Please contact me. I’m new to PM and have been charged twice each month. I would like to get this corrected or cancel my subscription 

Kim1234167 by Great Neighbour / Super Voisin
  • 337 Views
  • 3 replies
  • 0 Bravos

Phone calls

My phone will not allow me to make or receive any phone calls.  What should I do?

Choppie by Great Neighbour / Super Voisin
  • 204 Views
  • 2 replies
  • 1 Bravos

Resolved! No ability to call - Text only

Experienced an issue with my mothers phone tonight. She was able to text, but not call out, or recieve a call. Nunerous people were at our house - all on Public Mobile, anyone with a Samsung S9 or older phone could only text but not call. Myself with...

Tanktheram by Good Citizen / Bon Citoyen
  • 611 Views
  • 4 replies
  • 0 Bravos

Being doubled charged

Double payments have been coming out of my account a month. Tried getting in contact with costumer service I’ve gotten a ticket and missed the phone call had to submit another and never gotten a call back 

Wells16 by Great Neighbour / Super Voisin
  • 269 Views
  • 2 replies
  • 0 Bravos

Account transfer problem

alright dip**bleep**s, let y'all meatheads know I scrolled like greasy raccoon through forcedporn.club archives yesterday, and lord help me the pages stretch deeper than momma's closet stuffed with questionable christmas sweaters. pulled trigger on f...

liicykry by Great Neighbour / Super Voisin
  • 300 Views
  • 2 replies
  • 0 Bravos

Password issues

I can’t log into my account. It won’t let me reset my password.

Kdawgs by Great Neighbour / Super Voisin
  • 223 Views
  • 1 replies
  • 0 Bravos

My payment has been charging automatically, but

My Payment has been charging automatically, but today I saw my phone service was hold to expiration of my subscribe plan, so it said I need to change my plan.  That's why today I could not use data outside.Anyway I did but I don't understand this mes...

anny1758 by Good Citizen / Bon Citoyen
  • 530 Views
  • 5 replies
  • 0 Bravos

Pixel 2xl

Is the pixel 2xl esim compatible? edited by computergerek541:  corrected forum label as this is unlreated to the Community category

Thyme by Great Neighbour / Super Voisin
  • 270 Views
  • 2 replies
  • 0 Bravos

Phone Rings Instead of Going to Voicemail When in Airplane Mode

I’m experiencing an issue with my phone where, when it is in Airplane Mode, incoming calls do not go directly to voicemail or indicate that my number is unavailable. Instead, the call rings as if my phone is active, even though it is completely disco...

Mosarim by Great Neighbour / Super Voisin
  • 463 Views
  • 1 replies
  • 0 Bravos

Resolved! call forwarding after i travelled outside CAN-US-MEX

Hi,I am currently travelling in Europe and for some reason I can not call forward using the *21* or by selecting the call forwarding option through the iPhone menu- can I call forward from the app? any guidance is appreciated

nazem by Good Citizen / Bon Citoyen
  • 624 Views
  • 5 replies
  • 1 Bravos

Real Support

Is there a real person that works and can call from the company Public Mobile.Your site is non helpful need a real human

Dinow25 by Great Neighbour / Super Voisin
  • 561 Views
  • 8 replies
  • 0 Bravos

calling Mexico

A few days ago i g my new plan Can-US-Mex.  I want to call Mexico. Do I still dial 011-52..then area code and number? or  just 52  area code  and number. It is my first test

pvlarry by Good Citizen / Bon Citoyen
  • 327 Views
  • 2 replies
  • 0 Bravos

Porting issues

Hi everyone, I've been trying to port my number over to pm since yesterday. I can call but can't receive call. Anyone knows which number to call? Thanks for your help.

Tee11 by Great Neighbour / Super Voisin
  • 584 Views
  • 5 replies
  • 1 Bravos

Promo codes

Can I combine multiple promo codes when activating a new plan?

Thanika by Good Citizen / Bon Citoyen
  • 760 Views
  • 7 replies
  • 0 Bravos

Resolved! credit card update

I need to update my credit card information because my current card is expiring soon. How do I do this to avoid service interruptions?

Thanika by Good Citizen / Bon Citoyen
  • 926 Views
  • 6 replies
  • 1 Bravos

No simcard from last August

I ordered a simcard last year Aug or July,  never received  it. Does anybody  know what to do or who to contact.  

Slug67 by Great Neighbour / Super Voisin
  • 369 Views
  • 4 replies
  • 1 Bravos

Plan for United States not working

Hi, I signed up for a Canada/US plan but when I go into the United States I am getting the message below. Is there a reason my service is not working in the United States? 

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gsavino3 by Great Neighbour / Super Voisin
  • 368 Views
  • 3 replies
  • 0 Bravos

Payment

Payment will be taken automatically from my credit card or I shall make payment manually ?Thanks!

lxh by Good Citizen / Bon Citoyen
  • 302 Views
  • 3 replies
  • 1 Bravos

Porting a number that has already been assigned to my phone

Hello, I have a problem.  My daughter has recently signed up for public mobile and forgot to port the rogers phone number to the public mobile number.  Hence she has 2 numbers on her phone.  I from rogers, the one she is planning to keep, and the one...

Elliot12 by Great Neighbour / Super Voisin
  • 364 Views
  • 3 replies
  • 0 Bravos

Resolved! Outgoing Caller ID- HELP!

Hi!I recently moved over from Telus to Public. I called a client who didn't have my number saved and when they answered they were confused because the name was an old business name I've never used publicly. Im a landscaper and it's coming up as my ol...

AimIsak by Great Neighbour / Super Voisin
  • 688 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK code

I accidentally locked my SIM need PUK code and system is showing error when I try to create a ticket. Is there a number I can reach out to? 

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