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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72661 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74836 Views
  • 180 replies
  • 32 Bravos

Cancelling subscription

I subscribed two days ago but my phone couldn’t connect to public Mobil. My credit card was charged and I received no service. After many attempts to connect with zero customer support, I want to cancel subscription and ask for refund. Extremely frus...

Alalehfathi by • Great Neighbour / Super Voisin
  • 552 Views
  • 4 replies
  • 1 Bravos

Resolved! Transferring files between phones

Screen not working on old phone so took sim card and put in new phone, Is there a way to retrieve files from old phone. Also having problem with data not working and not receiving some text messages

ZZ10 by • Great Neighbour / Super Voisin
  • 298 Views
  • 1 replies
  • 0 Bravos

Travel international

will my phone work while travelling to Costa Rica? If so what settings and should I purchase add on?

Adf_ by • Great Neighbour / Super Voisin
  • 477 Views
  • 2 replies
  • 0 Bravos

Phone Number

Can I change my Public Mobile phone number to my number I had with a previous provider?

DebiC by • Great Neighbour / Super Voisin
  • 317 Views
  • 2 replies
  • 0 Bravos

I'm in the EU and unable to log in to my Public Mobile account.

I'm currently in the EU and unable to log in to my Public Mobile account. When I try to sign in, I receive the following message:“We’ve noticed you have an active Public Mobile service and would like to confirm your full access.”However, I don’t have...

Nfr by • Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 0 Bravos

Issues porting number to another provider

I went through the steps to port my number from PM to a new provider. I received a text that my number is not active; however my service doesn’t end until tomorrow and when I call the number it rings. Any ideas? Thanks in advance!

TRun by • Great Neighbour / Super Voisin
  • 445 Views
  • 3 replies
  • 0 Bravos

no cell signal

No cell signal at all in Kincardine.

Dsveo by • Great Neighbour / Super Voisin
  • 1202 Views
  • 10 replies
  • 0 Bravos

My new plan did not change on my billing cycle last month

I request a change of plan last mont to the new $35 plan with 75 gig of data and it did not change on my cycle and the plan is still active on my profile but nothing has changed even I changed my payment amount to $35 what do I do I really like to ch...

siamak1968 by • Great Neighbour / Super Voisin
  • 236 Views
  • 1 replies
  • 0 Bravos

Resolved! Hacked phone number

My friend’s facebook has been hacked. I got a request from the hacked facebook for my phone number. I sent her my phone number.what to do now?

Januszk by • Great Neighbour / Super Voisin
  • 499 Views
  • 3 replies
  • 0 Bravos

USA AT&T Connection

All of a sudden while in USA I cannot connect to the server?I have tried- turning data on off, airplane mode on off,  turn off phone and rebot.Any suggestions 

AD_me by • Great Neighbour / Super Voisin
  • 407 Views
  • 4 replies
  • 0 Bravos

I was just robbed (pickpocket)

Hello, I was robbed today, and I would like my IMEI code & have the device blacklisted please. I would also love to hear what usually goes on in situations from the public mobile side. I have done everything else I can I believe.Would blacklisting th...

yueunlee by • Good Citizen / Bon Citoyen
  • 1172 Views
  • 14 replies
  • 0 Bravos

Resolved! pionts redemption

I have several accounts with Public Mobile. Can I redeem my points from one account on a different account?

mattie209 by • Great Neighbour / Super Voisin
  • 464 Views
  • 2 replies
  • 0 Bravos

Promo not applied

I received a promo for 1GB data at $18/month via text on October 10th. I replied YES and was given confirmation via text that the promo would be applied at the next billing cycle. It wasn't applied on October 24th (when my plan renewed).

Shandes by • Great Neighbour / Super Voisin
  • 457 Views
  • 3 replies
  • 0 Bravos

Phones

We are trying to change. Phones how do we transfer the phone number to the new phone

Harry77721 by • Good Citizen / Bon Citoyen
  • 354 Views
  • 2 replies
  • 0 Bravos

Account on hold

My account is on hold. I have it set to auto renewal.  Funds were withdrawn from my bank account but it is not registering that it has been paid.  Don’t know how to proceed. 

Mbarber by • Great Neighbour / Super Voisin
  • 309 Views
  • 1 replies
  • 0 Bravos

Android Smart Watch LTE - NO VOICES CALLS only data & text

I got this China made android smart watch, and it works as a cellular sim card phone/watch?After installing the sim card, I get data and text message good. But when calling out it just idlesand times out and incoming calls go straight to voice mail? ...

Opioniontist by • Great Neighbour / Super Voisin
  • 923 Views
  • 5 replies
  • 0 Bravos

New phone!

Hi just got a new phone. when I log in to Public mobile app it asks for a text code but I am logged out of my account and cannot get a code.any help would be appreciated!

Lea_1234 by • Great Neighbour / Super Voisin
  • 303 Views
  • 2 replies
  • 0 Bravos

My account has been hacked

I cannot access my account on line, my phone is no longer working, there is no human to contact for help, it says to send a private message via this page, but I cannot figure that out either. I need help and there is no security help line to talk to....

kachildrey by • Great Neighbour / Super Voisin
  • 559 Views
  • 5 replies
  • 0 Bravos

Add # spouse

Hello Communitty, how do I add a second phone and number for my spouse please? thank you.

Verifying identity

I had my phone stolen recently I’m just trying to update my sim in my new phone unfortunately I can’t authenticate my phone number because of my lack of phone right now . I’m not sure where to go from here 

Kyah14 by • Great Neighbour / Super Voisin
  • 376 Views
  • 2 replies
  • 0 Bravos

Zero reception in DT Toronto

Hi,Since Thursday or Friday this week, there's been barely any reception in DT Toronto. I'm paying for no service. Can someone explain?Thank you.

Toro12345 by • Great Neighbour / Super Voisin
  • 650 Views
  • 6 replies
  • 0 Bravos

Community

My phone was stolen. I have purchased a new phone and eSIM card but I am unable to send text messages to any android phone. I have an iPhone. Can you help me figure this out please?

Jordynn by • Great Neighbour / Super Voisin
  • 288 Views
  • 1 replies
  • 0 Bravos
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