Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add-on is not shown

I want to purchase 1000 Minutes to the U.K. for $15;However, I cannot figure out how to add this to my current subscription. It doesn't show up as an option, when I choose 'add add-ons'

Resolved! Voicemail notification?

I have an iPhone. If there is a voicemail should there be any notification indicating there is a voicemail? Do you have to connect to the voicemail system all the time to find out if there is any new voicemail?

Resolved! 15 cad plan

Hi everybody,am keen to switch to 15cad plan but the plan not showing up in my account page after signing in but does show when am signed out. Is it software glitch or do I way around to subscribe to 15 cad plan. How can I connect with CS team.Regard...

No 5g on iphone se

Just upgraded to5g plan but phone only shows 3g or lte options,how do I get back to original3g plan,any chance of credit as only used 1 day.

Resolved! will i lose my bonuses if i change my plan

Have been a client since 2018 and currently have international calling minutes and data bonuses. I have considered moving to the $19.00 plan but wonder if I will lose my current international calling minutes and data bonuses if I change my plan. Th...

Porting Problem?

Hi. I referred a friend and his account is active but his number isn't working. When you call his number it says, "6UT1, the number you have reached is not in service". And the top right corner of his phone says, "SOS" instead of having the PM servi...

Resolved! Monthly bill has increased from $21 to $25?

After introducing the new rewards program,my bill has increased from $21 to $25?

Resolved! Is the E sim not free for old customers

Hi everybody, am curious if eSIM is free for PM old subscribers. Am loyal subscriber since 2018 and didn’t change to another provider even though changed province since 3 yr ago. Any help or insight would be highly appreciated.Regards

Port from Lucky to Public

Hello Community, I was trying to port from Lucky to Public, it was giving the error not Eligible to Port. Help me out how to port the number from Lucky to public

Network issue Vancouver area yesterday

Does anybody know what happened yesterday at times in the evening? I did not have data or any service even my wife’s phone which is on the Telus network went down down. It was extremely slow. Phone calls did not work. Came back up around 1030 PST las...

Cannot change phone number

Hi, I had lost my phone and had placed my account on held. Meanwhile, I also noticed that there were activities in relation to my lost phone after it was lost. For these reasons I want to change my phone number, however the Change Number page's dropd...

Billing

Why has my bill increased the last couple of months by $6.30 without any change in service or notification?

New user

I am a current user. I am trying to make an account for my mother. Does she need to remove her current SIM card (Rogers) before she can use an E -SIN card??

cancel

I Set up a new Public Mobile account an hour ago, but cannot transfer my number as i made a typo. i am trying to get some help and am unsuccessful - I haven’t been able to get the support I need from Public Mobile online support to understand and fix...

made a typo when transfering my account (last number a typo)

need help changing the number I entered to create an account. I made a typo in the last digit. I can't log in as all codes are sent to that mistaken number. Need help thank you

Resolved! Rewards website never loads so how can I redeem points?

As per the title, the rewards website almost never loads for me--in the last three months I'd say 19 times out 20 my attempts fail and today none of my attempts have succeeded... and I wait and I wait and I... You get the picture.I've tried on my mob...

Trying to confirm full access

I have a new first time public mobile subscription and when I log in, it tells me that a six digit code has been sent to my phone, but the phone did not ring and I did not receive a text message either?

Cancel my account

Set up a new Public Mobile account, but am unable to transfer my number from my old provider - I haven’t been able to get the support I need from Public Mobile online support to understand and fix this problem. Can’t submit a ticket for unknown reaso...

Submiting ticket for an account.

Hello, I'd like to submit a ticket for an issue where I've had the plan for past couple years but I have not been able to access the account today. It wanted me to activate, but when I click the button it just shows me an error page and the loop beco...

Charge more for my plan.

Why I am charged more 50% I have not changed my plan.

Resolved! Can't activate sim card

Hello, this is the 3rd time I've come here which is a pain in the butt to even get to. The website is so slow and multiple windows opened just to get here. Anyway, I've been trying to activate a sim card for a family member and I'm done. All I get is...

Impossible

I am trying to help my son. He is a public mobile customer. I pay for his phone using my credit card. He has lost his phone. He does not know his gmail password so he cannot login to his public mobile account because he is unable to get the security ...

Can I use the international minutes in Hong Kong

Hi there, I am taking a trip to Hong Kong soon and I would like to know if I can use the international minutes in my account that I have on my account or do I have purchase another service or SIM to make calls and text there? Would I be able to call...

advice please

i'm a senior who is thinking of the $15.00 plan but would like your opinion:Current Plan with PM: - 3G, Canada wide unlimited talk and text and international texting including pictures. I average useage of about 1 Gb data per month and stream very l...

Esim deleted

Hi will great full if anyone can help In Fact I deleted my esim by mistake and now trying to buy again esim through my account but after selecting esim pm app doesn't allow to make payment for new esim.Can anyone help

Can't transfer a phone number from telus when activating sim

I am trying to activate my public mobile sim card and transfer my phone number from telus. Neither the Telus account number or the iemi are recognized. I cannot do anything at this point

Renew subscription payment not working

Hi. My subscription did not renew automatically, as it should, and by trying to manually pay for the renew it is giving the error: 507 Insufficient Storage with the description "somethingWentToWrong". Already tried from other browsers. And the automa...

Sim card dead, cannot get code via text to access my account

Hello,My sim card is totally dead, tried it on three different phones.I want to log into my account to request a replacement sim, but after I enter my password and confirm with a verification code from my email, it wants to text another code to my ph...

Plan payments increased

Hi,my bill increased with the new rewards program from $20 to $28/month.and the current new plan promotions are for new subscribers only.so it feels like PM is forcing existing customers to leave. What are my options to take advantage of the current...

Resolved! New SIN in same phone number

I lost my old SIN, I bought a new one to activate it in my phone, but so far I have not found the way on doing it. Please help