Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I changed my mind and want to cancel service before it even started, however the login page takes me straight to SIM activation process and wants me to finish the setup with no way out.
My subscription has 50G within Canada and US data, but while I drove to the states last week, there was no data at all! I got a text message asked me to buy US roaming add on. Is this plan not what I supposed to cover US data usage?
I have previous bonuses that I have not fully used and recently received the 30 GB Data bonus which has a 150 day limit. In this case, is it guaranteed that the one with the day limit will be used first or is in order of bonus acquired?I don't want t...
duplicate thread
Hi, I'm trying to switch to Public Mobile and carry over my old number from Koodo, and I got the sim card in the mail. When I tried to activate it, I got some sort of an issue. And now when I log in into my account in the mobile app to try to complet...
My data usage has not updated in the app since March 12th. I would like to know my data usage, why is it not updating
I have 2 open tickets and both not helpful at all. Waste of my time actually so does anyone know why when I'm roaming I'm now being disconnected 2 seconds after connecting?. Was working flawlessly last 2 weeks. Now it's like I don't have a Canada/USA...
Hello everyone, I'm just wondering if anyone knows what kind of delay I can expect while transferring between two public mobile SIM cards and whether the original SIM card will still be usable afterwards, (if I were to transfer back to it)? Thank yo...
This plan was previously only available for new activations but PM has now removed that requirement and it is now available for everyone.
I’m travelling to the USA and I want to use my phone. is there a suitable plan on Public Mobile What are my options?thankschris
I recently joined Public Mobile. My service has been spotty at best and for the last three days there is no service it's on SOS Sim card is not working. I'm using eSIM by the way please let me know what I can do.
I found my bonus data added on March 13 to my account is now missing. It should not expire until 150 days later and I didn’t cosume it at all. I tried to submit a ticket but the page is not loading. Can any agent please look into this for me.
Hello all,I am traveling in latin america and had my phone stolen. (iPhone 14).They have been able to message my new temporary latin american number via WhatsApp to me on my canadian phone number... They also have ordered food via UberEats. This lead...
Not able to login!
Applied for Canada -US Plan @$34. with 50gb indicated to take effect at the renewal time, Just check my plan and the plan was not added. this also happened to my sons plan.
Where can I buy minutes online through PayPal? I know of an app called Recharge but it charges so much extra!
I can't login to the app or my account to request invoice.
Somebody from Public mobile must have listed to some customers. It looks like that $29 plan is available to existing customers. https://subscribe.publicmobile.ca/en/ab/activation/plans/20GB-4Gspeed5Hopefully, Public mobile will even make the $24 pl...
has anyone ever travelled outside of Canada/USA with their phone/Public Mobile? While I outside the country, will text messages still come through once i am in a wifi area with my phone turned on? Would I be able to send a text the same way, or have ...
i added on 500 Canada wide minutes to my plan. Do they go into effect right away? How do i know I have these extra minutes without running out first?
Hello there,Last week I got 240GB as rewards for 150 days. But today I checked they are gone from my account.This is the message I got from you last week:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data...
Is there a U.S. roaming text-only plan? I remember that there was in the past, but I can't find it now.
I have tried entering a new payment card but my area code is not recognized. I needed to change my address as well and it won't recognize the area code either. I know it is the right area code. What should I try?Thanks!
Morning, i activated new SIM yesterday and my no. Hasnt been ported. Could you please let me know when could i expect that to happen.
Hi,Are there roaming charges when traveling in the US?Appreciate any help provided.
Need an agent to restart the transfert from fizz to public mobil other wise i will request a refund
I transferred from Bell to Public Mobile and transferred my number to Public Mobile. Everything seems to work fine except when I RCS chat it still shows my temp number that was set up before the number transfer.
service was suspended due to lost cc .Account was updated today with new cc info, how long before service is reinstated?
Hello,A few months ago my phone would occasionally have a failed call. Now I'm experiencing "Failed Call" 3 or more times during a phone call. Can you please help?Regards,Bon24
I signed up for a promo plan that is no longer available, on a 30 day subscription option.I dont see a way to switch to the 90 day sub other than maybe "unsubscribing" from my existing subscription renewal. My assumption is after I do that I will t...
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