Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated a new phone with virgin mobile and I want my number I've been using with public but won't allow me to port it over why not?
how can I tell my SIM card is 3G, 4G or 5G? Telus contacted me that my service will stop working since I have 3G SIM card. I don't know how they figure out. Do I need to order a new SIM card?
Hi, I am a new subscriber but cannot complete the setup process. I opened a new account and downloaded the Public Mobile app. After receiving the 6-digit confirmation via email to confirm my identity, it says CODE INCORRECT. I tried to clear my phone...
Port Moody, Coquitlam, and Burnaby frequenter here. There is literally zero 5G in these areas and it's driving me crazy. This is WHY I switched plans. But when I use an American AT&T SIM card, it gets the 5G just fine. So it does exist here, is Publi...
Transferring phone number from telus prepaid to public mobile and never received the sms text. How to resend ? My telus prepaid service provider subscription ends today. Please help resend the sms text
I bought a sim card, then subscribed for a plan on the web. Since I was a Public Mobile customer in the past, I used the same account. Now on the phone app (Android), I cannot successfully login into the app to continue with the activation. The ap...
I need help, trying to call a family member phone number, but keep getting a 5B1 error code saying they're not equipped with calling, except they are. Please resolve for me.
I forgot my pin so can't get help online . Please help me to reset it.
Can I get 2 step verification messages when I am out of the country when I have wifi?
I am wondering how long the period is after pausing a subscription once, that can it get paused again/how many payments in between are needed? The 90 day subscription pause period is too short what I would need however, I would like to keep my same n...
Can you send me a new SIM card
I bought extra 3g add ons on September 4th after my data wouldn't work. And it hasn't worked, even though my subscription renewed only on Aug 24th.
I put in my new credit card and try to pay but I get a reply that you can’t process my payment right now Help haw do I get you to accept payment?
My number transfer was never completed. Instead of porting my old Petro-Canada number, Public Mobile activated a brand new number but told me my old number had been ported. My old number is now out of service, which means it was never properly port...
Hello all,We've been with PM for about 6 months now. We live in the Georgian Bay area of Ontario and travel extensively in the Orillia and Midland regions. We are constantly losing reception and experiencing dropped calls frequently. Our service o...
My plan is $16.95/ month total and preauthorized payment. I had $30.00 total points worth in account but only $15.00/ month can be used each bill. How can I pay the $1.95 balance?
My husband & I both have public mobile accounts. Can we use the same Master Card for both payments?
I am trying to call a local area number (416) and after about 15 seconds it drops the call and looks for provider.Please help
Cannot call toll free numbers
removed spam
I ordered a SIM card on-line and paid for it in July 2025 but still haven't received it in the mail. What do I do?
Hi, I’m stuck in the middle of porting my Rogers number to Public Mobile. Because my Rogers line was switched to an eSIM data-only plan, I can’t receive the SMS confirmation to approve the transfer.My Public Mobile eSIM is already active but the port...
Over past several months my bill has not reflected the AutoPay $2 off/month. Please rectify with explanation.
I signed up for a e slime plan but phone doesn't work for it and bought a sim card to activate
I purchased a new ESim on my new phone through the Public Mobile app and now it is stuck in "Activating". I tried to purchase another one but the issue continues. What should I do?
I already pay $25 for my plan with 1 GB of Data but I see there is a new $25 plan with 4 GB. Why can't I upgrade to the new $25 plan?
I recently bought a Public Mobile plan and SIM card and I'm currently trying to transfer my phone number from Bell. I responded "YES" to the transfer request from Bell immediately and then received this message from Public Mobile:"Hey, it's Public Mo...
I just subscribed to public mobile subscription, however I can't download the app since my phones region setting is not Canada. Can I switch to physical sim or can esim be sent via email to me
I was attempting to log in to my Public Mobile account to check my usage. When I reached the "confirm your identity" page, it says to enter the 6 digit code that was sent to a number ending in 115. My number does not end in 115... I logged in a few d...
