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Submiting ticket for an account.

EXOScaper
Great Neighbour / Super Voisin

Hello, I'd like to submit a ticket for an issue where I've had the plan for past couple years but I have not been able to access the account today. It wanted me to activate, but when I click the button it just shows me an error page and the loop becomes infinite.

2 REPLIES 2

Dunkman
Oracle
Oracle

@EXOScaper 

If you have no sign into your account within the last one year, you likely have not set up your new Eversafe Login.

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting

hTideGnow
Mayor / Maire

HI @EXOScaper 

maybe your Eversafe account was never setup properly with your My Account.  Please ask support agent to help by messaging them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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