Submiting ticket for an account.

[EXOScaper]

Hello, I'd like to submit a ticket for an issue where I've had the plan for past couple years but I have not been able to access the account today. It wanted me to activate, but when I click the button it just shows me an error page and the loop becomes infinite.

[EXOScaper]

It was working fine before with accessing myaccount, service is still alive after a year. I just cannot access the myaccount page all i want to do is change the plan by accessing myaccount. It just brings me to the loop of Login-Resume activation-Order simcard (I already have a working simcard that i cannot access because it is non existant event though service is working and is still being charged?)

[EXOScaper]

It was working fine before, service is still alive after a year. I just cannot access the myaccount page all i want to do is change the plan by accessing myaccount. It just brings me to the loop of Login-Resume activation-Order simcard (I already have a working simcard that i cannot access because it is non existant event though service is working and is still being charged?)

[Dunkman]

@EXOScaper 

If you have no sign into your account within the last one year, you likely have not set up your new Eversafe Login.

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting

[hTideGnow]

HI @EXOScaper 

maybe your Eversafe account was never setup properly with your My Account.  Please ask support agent to help by messaging them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437