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Service

I can’t connect to public mobile and cannot submit ticket.  Getting very frustrated 

Transferring my PM number to new provider

Transferring my PM number to new provider, last night I purchased a plan from Fizz Canada, I want to transfer my number to them but I never received a text message from Public Mobile to authorize my transfer. This morning I have removed my esim from ...

Transfer number from another provider, can make a callous cannot receive calls and texts.

Can't access account for second line

I started a plan for a family member in July as they were home for a month. I totally forgot about it and it's been active since I need to cancel the line, but I cant log in to do so. Attempts to recover the email don't seem to show up in my normal a...

Didnt receive email to activate account/number/esim

Hi. Started the process for new activation. Downloaded APP, and payment went through. Number was ported ( answered yes) then screen froze and activation  failed. Didnt receive any email or esim so now phone shows in S.O.S mode only. What do I do now?

Transferring eSIM from other provider

Hi,what is the process to transfer my eSIM with my existing number to public mobile? When subscribing do I select eSIM and just follow that process? A step by step guide would be appreciated.thanks

Plan change

May I change to $30 for 20GB per month? 

Maintaining an account with no phone #

Does anyone know if I can port my current PM number out to Rogers then port a different number over from Rogers without losing my PM account or as soon as you port your number away, does the account close as well?

Unable to log in

Public mobile took a monthly payment from my credit card on Dec 25,  I  ported my number to another carrier today on Dec 26. Now I'm unable to sign in to my PM account. It would be nice to have the charge reversed but more importantly remove my credi...

Customize Phone number

Hi, I am trying to change my phone number is there a way I can select at least the last 4 digits for the number

eSIM issue.

I'm transferring from my previous provider to Public Mobile, during the procedure, I selected eSIM.Now I can receive phone calls and message but I can not make calls nor send message.In the Settings (I have iPhone 11), I do not see an eSIM nor Public...

SIM CARD change

I bought a new SIM card, and it is currently in my phone. My last SIM card stopped working. I tried changing over SIM cards in the app but it will only verify through my phone number, which I can’t receive since my SIM card stopped working. It wouldn...

second phone

Have a secong phone with new sim card and created a new e mail but it wont let me activate . Wants me to download public mobile but i already have it on my computer for the first account.  This phone is for my wife. 

Port from Koodo

I just ported from Koodo. Got text. I've now lost service from Koodo and don't have service with PM, only on the temp number. I've sent a private message but haven't heard back. Tried restarting twice. Can anyone help

Payments

I was charged a total of $ 142,38 on Novenber 17 , 2025 , whule trying to buy a $ 5.00  additional talk minutes.there were 2 charges of $ 40.68 and 3 charges of $ 20.34.Please  correct and refund me .Thank you.

Incorrect number assigned!

Help! My partner just subscribed & asked for her existing number to be transferred from Roger’s to Mobile… She’s been incorrectly assigned a different number?

Not receiving otc

Hello,I purchased a subscription using another email address but cannot finish registering my phone because I am not receiving the otc code. I purchased an eSIM card and I do not know what my account # is either because the invoice/receipt does not p...

Is the $35/75 gb plan available now?

I would like to switch to $40/100gb plan today and switch to $35 on the next renewal.1. Is the plan available now? I know not every one could see it.2. Could current $40 plan holder could see the $35 plan?Thanks.   

Porting In

Got everything setup with a temp number. When I try to port over under transfer number it's asking for a number. What number do I put in. If I put in my PM temp number it says invalid. Am I doing something wrong?

Activating new phone

I have a Public Mobile account switching from physical SIM card to eSIM on a new phone but says my phone number is not a Canadian phone number

Phone number

How can I know my temporary phone number, which I've got in activating my line?

Need help accessing my father’s account

Hi, i have an account but my father also has an account. He received notification saying his credit card has expired. We were trying to add new cc in but can’t seem to figure out what email was used or he got locked out. I also can’t seem to get him ...

Monthly Bill Increased

Hello,I recently got a new phone and switched to an esim (the old phone had a physical sim) I purchased a $5 esim to complete the process and now my monthly service bill seems to have increased from $35 to $45 per month. Why the increase? How do I go...

Subscription Expired

My subscription expired Nov 30 and I am trying to renew. It will not let me renew my subscription. Please help.