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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2044 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30263 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42030 Views
  • 185 replies
  • 29 Bravos

Resolved! Roaming Per In UK

Can anyone tell me how much $ per day for roaming in UK?

Donnamay by Good Citizen / Bon Citoyen
  • 677 Views
  • 6 replies
  • 0 Bravos

Cancel account

I had so many difficulties with the Sim card and after 2 hours of trying I gave up. Cancelation is the only option. 

Bluzzman by Great Neighbour / Super Voisin
  • 359 Views
  • 2 replies
  • 1 Bravos

Payment for subscription

I can't pay for my subscription. I thought it was set up for automatic renewal but it appears not. I logged into my account and put in my card information (which I double checked as correct) to pay manually but I am getting coded "sorry cannot proces...

JaelPoulin by Great Neighbour / Super Voisin
  • 384 Views
  • 3 replies
  • 0 Bravos

payment

my subscription fee was charged two times on June 8th, 2024

henry471 by Great Neighbour / Super Voisin
  • 508 Views
  • 5 replies
  • 0 Bravos

Resolved! eSIM not compatible

Hello, just tried to subscribe and I checked for eSim compatibility and it was supposed to be compatible. After purchasing the eSIM, tried to activate everything and I received an error message , eSIM is not compatible with my phone, have to contact ...

Screenshot_20240709_215647_Public Mobile.jpg
General_Tao by Great Neighbour / Super Voisin
  • 399 Views
  • 2 replies
  • 0 Bravos

Updating my address

I tried to update my address on my profile, but it doesn't accept it and says it invalid. I'm sure the address is correct.

MarNou by Great Neighbour / Super Voisin
  • 350 Views
  • 3 replies
  • 0 Bravos

Transferring phone number from previous provider to Public mobile

I received the text from old provider to confirm I wanted to transfer my phone number to Public mobile I replied yes within the 90 mins. It looks like my phone does not work with old sim card now. Do I need to wait for an email from Public mobile con...

brendamac by Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 0 Bravos

Account change

Why wasn't my account changed as I requested over a month ago ?

Peterpoker by Great Neighbour / Super Voisin
  • 269 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't make or receive phone calls

Hi community. I ported my number to Public Mobile yesterday. It's been more than 24 hours. Everything was working fine until today morning when I tried to make a phone call. As soon as I dial a number, it says that I have used all my minutes. But my ...

AkhilMenon by Great Neighbour / Super Voisin
  • 492 Views
  • 3 replies
  • 0 Bravos

iPhone RCS

So I’ve found on another forum that RCS now works in Canada on Telus with iOS 18 beta 3. I still don’t see the option available with PM yet, so was wondering when they plan to enable it? I know Telus, Bell and freedom have enabled it, so I’d hate to ...

bonezz82 by Good Citizen / Bon Citoyen
  • 2323 Views
  • 13 replies
  • 1 Bravos

Not receiving confirmation code

Im attempting to login to my original account but I am not getting the confirmation code in my email. I have gotten one for a new email I used to sign up. My phone has been stolen/lost and I am trying to attempt to track it. I need assistance but thi...

Donthanks by Great Neighbour / Super Voisin
  • 852 Views
  • 8 replies
  • 0 Bravos

Resolved! Bill payment after porting out

Hi y’all!I’ve been trying to get hold of any support agent to help with how much my bill is. I’m not with Public mobile anymore. I’d really appreciate it if anyone can help me out. TIA

Yusuf3 by Great Neighbour / Super Voisin
  • 507 Views
  • 4 replies
  • 0 Bravos

Data usage

Help. i've used all of my 1.5 GB of data, but i have a tonne of add on data bonuses...i have 240GB with only 26 days remaining, but i am unable to select this, to make sure i can use it before it expires. my account is currently using other data bonu...

Teally by Great Neighbour / Super Voisin
  • 750 Views
  • 9 replies
  • 2 Bravos

Sorry, but I need my money back. This is rediculous

I paid $38.08 on April 30, 2024 for a Public Mobile plan and, for reasons unknown, was unable to activate my plan. Despite not being able to use my Public Mobile plan and having no choice but to stick to ROGERS I was told I couldn’t be refunded from ...

Patman123 by Great Neighbour / Super Voisin
  • 768 Views
  • 5 replies
  • 1 Bravos

Resolved! My account

I was away from the country and yet my app reported that I had used almost half of my subscription which I definitely didn't use!  Looked at the usage details, it reported a few mb usage.  So, discrepancy in the report!  How to rectify this situation...

Kidatheart by Great Neighbour / Super Voisin
  • 485 Views
  • 3 replies
  • 0 Bravos

Refund

How do ii get a refund or physical sim card.  I entered my ime number in your site and said it was compatible with my s20. I down loaded the app to set it up now its saying my phone is not compatible.  I like to get s refund or a physical sim card

JaxonProle by Great Neighbour / Super Voisin
  • 707 Views
  • 8 replies
  • 0 Bravos

How to I cancel my account?

I have changed carriers and would like to cancel the Public Mobile service.  How do I do that.  

Barbie64 by Great Neighbour / Super Voisin
  • 697 Views
  • 7 replies
  • 1 Bravos

Plan price increase?

Hi there,I'm new here. Sorry in advance if this was asked before. Did anyone experience any price increase on their plans starting in May?  My parents have two lines and one of them had a $6 increase and the other had a $8 increase.  Were there any c...

PM_user6 by Good Citizen / Bon Citoyen
  • 1723 Views
  • 17 replies
  • 1 Bravos

SIM Reports Wrong Number

I ported my number after activation. The number was ported successfully. But my SIM still reports the old number.

hacho by Great Neighbour / Super Voisin
  • 351 Views
  • 4 replies
  • 1 Bravos

Resolved! Referral code

The referral code I gave my husband did not work in adding his account.  How can I get this fixed?

PGA by Great Neighbour / Super Voisin
  • 535 Views
  • 4 replies
  • 1 Bravos

Resolved! Unable to login to my account

Hi,When I just activated my sim card yesterday. When I try to log into my account on my laptop I get a blank screen with small print in the upper let corner saying " forbidden A1" . When I try on my phone I am asked to subscribe and choose a plan. I ...

KingDar by Good Citizen / Bon Citoyen
  • 812 Views
  • 9 replies
  • 0 Bravos

My account error

I already a a plan with Public Mobile plan, I log in today and it asks to subscribe to a new plan, I thought I have to confirm my plan again but it asks for payment and ask to choose a new phone number, but I don't want a new phone number. So what ha...

Tony135 by Great Neighbour / Super Voisin
  • 273 Views
  • 2 replies
  • 0 Bravos

Network Issue

hello , I have issue with my service as i cannot call or receive any call's , and my employee got this number for my business and he no longer works for me and i have no way to login into the account and make the payment . Need help with it urgently ...

sam1998 by Great Neighbour / Super Voisin
  • 605 Views
  • 8 replies
  • 0 Bravos

Resolved! update address

I need to update my address and add Unit #203

dsorken by Great Neighbour / Super Voisin
  • 555 Views
  • 5 replies
  • 0 Bravos
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