eSIM problem

[Thuc]

I changed provider to Public, eSIM not working, submitted ticket to get new eSIM sent to email. Been 2 days, nothing yet.

[Moses_B]

@Thuc We apologize for the delay, as we are facing a high level of cases, our response are taking more than expected, but please, review your community inbox, as I can see that one of our team members responded since yesterday.

[lkaw1x]

Hey did you also get the "eSIM not installed" error? I had that and able to get it working now by purchasing a new eSIM on the app. 

[Thuc]

Without phone for 48 hours, sent 4 tickets, CSAgemt is not responding.

[hTideGnow]

hi @Thuc 

can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage