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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Got charged 4x today

Don't know what is going on, but got charged $40.00 , 4 times today for data

Resolved! I got charged three TiMes Total mOre Than $100 FOr A US roaM add-on.

I tried to purchase a 15 day roam talk-txt-data add-on on June 14. Today I found that I have been charged three times on that day. How can I solve the problem?

Wife loosing her Public Mobile cellphone and I want to buy new SIM card for her but keeping phone nr

I am a Public Mobile customer.My wife is also customer. Today she lost her cellphone number. She can't log in (forget user id & pw)I want to do:- buy a new Public Mobile SIM Card number- Use her old cellphone numberWe still have the SIM card number, ...

subscription not activated

@CS_Agent I've passed the final step for subscribing, but it just says that it isn't activated. I can't even go back a step to try and look at mistakes. I have a new SIM and it's not activating. Is there anything I can do?

Resolved! Need help with replacement plan

Hello,My current plan is $25/month, 1024MB at 3speed. But the monthly discount offer is no longer available..I want change subscription to $19/month 1GB 4speed.Has anyone switched to this promotional plan yet?How do you do it? Will this result in any...

Transfer number

Hi! Im trying to transfer my koodo number to public mobile but it won't work...

Resolved! E Sim

Do I have to purchase a new e sim if I am switching to a new phone?

Resolved! Losing anniversary points

I joined PM since Aug 2019, received loyalty payment reduced every year. After switched to Public Rewards on May, I only see Points Back 1.25 pts, Refer a friend 4pts and Welcome Present 5pts, No Anniversary points. I already created 2 tickets but di...

Resolved! Inquiry about eSIM

Hello, this is my first time getting eSIM and I have quite a few questions about it.When you buy the eSIM do you get the QR code right away? Also, how long does it take to activate eSIM??One last question, I am planning to get eSIM on June 23 and act...

Confirmation of Identity.

I have opened a new line and I put in a new SIM card and now it gives me this message. "A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number."I send the code for identification, however,...

Overcharge

I was charged extra for June payment???

Resolved! You have run out of mins. Can't dial out..

This keeps happening. Normally I can change provider from auto to manual and it starts working. Not this time. I'm trying to call my dad and it says I have no mins..Not sure why it says this and my plan is unlimited.

Resolved! Can you please delete this account?

Private messaging doesn't work. Fortunately, I was able to recover my old account (this was created solely to help retrieve it).Thank you in advance,Mike

Cancelling Subscription

I want to cancel my subscription but I haven’t activated my eSIM yet so I don’t seem to have access to My Payments in my account. How do I cancel my subscription?

Resolved! Rewards use to lower monthly fee

How to use rewards

Resolved! Incorrect charges

When I tried to purchase a US roaming plan I got errors stating transaction could not complete on payment. Now I see multiple charges on my credit card for the US data plan. I would like them removed/refund on my credit card.

Resolved! New Phone

If I purchase a new phone how do I add it to my account? do I have to purchase a SIM card?

Resolved! Plan rate

How come my plan went from $21 to$26?

Resolved! one of my accounts locked and couldn't login after 1 hour wait

I have 2 accounts and one of them is locked, tried re login or reset password atter 1 hour wait, but it was still in locked status.please help. thanks.

Resolved! Sim swapping, maximum amount of times?

I swap my sim, a lot. This time I’ve used eSIM to maybe make it easier.Is there a maximum times it can be swapped? do I have to buy an eSIM every time even IF it’s had the line on it before?Thanks

Resolved! $29 promo for 40gb at 4G

Is this the total monthly charge for the plan? Are there any catches?

Resolved! Porting not complete

My number is working one way. I can perform outgoing calls but cannot receive incoming.To sign into the account and get full access, it is sending the 6-digit code on the new port-in number. I tried many times but still not getting any sms for code.

How to get Promo Text?

It seems PM only target certain customers with promo texts. What is PM's criteria for excluding other customers from these offers?

Re: New Account

I have just set a new account. I have the confirmation email can receive texts but not calls

Are the promotional offers of better data from the cell number 5213 legit?

Hi there, I get a large number of promo offers for a better cell phone plan for public mobile monthly. Are these offers legit? The number they come from is 5213. I just received one for 40GB of data for $29 dollars a month. Does this include free tex...

Resolved! SMS on a basic flip phone

Hello Community. I've never done SMS. I've never had a smart phone. I have been a PM customer for years using a LG most basic flip phone simply for voice communications.I have no idea if my phone has SMS capability. If it does, I have no idea how to ...

What do the codes in parentheses on the VoLTE phone list mean?

In the list of VoLTE supported phones (below), what do the codes in parentheses represent?iOS 16 makes sense for Apple - it's the operating system version number.But for the rest of the Android phones, those codes are not an Android version number. W...

What is $22 plan for existing customers?

I received a message from public mobile that offers 6 GB at 4G speed for $22.00 per month. Is that inclusive of Canada-US wide unlimited calling?

Forbidden A1

I recently opened a new account and tried to activate my e-sim. However, for whatever reason it said that the account activation failed and when I tried to re-login I just get the message "Forbidden A1" on the top left of my screen. When I try to log...

Number not transfered after 3 days

Hi,Tried to reach customer support but it's been over 2 hours and still no reply. I received my Public Mobile Sim card on June 12 and activated it with the app. It's now been 3 days and I can text and call but when someone tries to text or call me, i...

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