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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 64 replies
  • 6 Bravos

Resolved! $35 promo and waiting for a SIM card

I’m interested in coming back to Public Mobile with one of the new Black Friday promos. Problem is I live in a town that doesn’t have any stores nearby that I can get a sim. If I order one it might take a week to get to me so I’m wondering if I’d sti...

ben10nnery by Great Citizen / Super Citoyen
  • 9 replies
  • 0 Bravos

SMS not working

Hi everyone,I have a iPhone 12 Mini and recently switched from Fido. My data, phone calls and messaging over data all work, but I can't seem to send or receiving any SMS messages. I have received SMS from Public Mobile directly for the 2-step verific...

Hollandar by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Plan change error

I chose the 15Gb at 4G a month ago and plan should be in effect. Shows in my payment that the plan change was made and paid for. It’s been a month and now it shows that my plan is back to 5Gb at 3G. Is there an error? 

Jimmyb1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


Good morning everybody.supposedly I made a change of plan 40 dollars - 15gb .... I had 11 dollars rewards ... doesnt change the plan and I had to pay more ...... someone from public mobile help me ... thanks. ..I am an old customer

juanluis by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Upgrade as an existing customer

Just noticed there is a Black Friday deal of 20G of data. I am an existing customer. Why can’t we get the new deal? Any idea? 

SLosinski by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Plan Change

Hello, I been with Public Mobile for I dont know, 5-8 years now. Im still on this old 90 days plan with 6GB total data, and alot of rewards.( Im Really happy with public mobile and I told alot of my friends to switch over. ) So here's my question.......

peterichard by Good Citizen / Bon Citoyen
  • 8 replies
  • 2 Bravos

No service on provincial plan

Seriously does anyone know if this issue of recording of being out of minutes on an unlimited provincial plan. This has been going on almost a month now and absolutely nothing seems to be getting done about it? I have submitted two tickets although n...

newfoundout by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Support

Does anyone know how long it usually takes support to contact you after submitting a ticket? I need to change my self serve email so I can update a credit card to resume service and have not heard back for an hour (they mention 30 min) so was just cu...

deanprosser by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Community Rewards

How active do you need to be in the community forum to get rewards applied to your account? Is there a matrix somewhere?

pennywise134 by Good Citizen / Bon Citoyen
  • 5 replies
  • 2 Bravos

Question about plan change

Currently on the 4GB for $40 plan and looking to upgrade to 15GB for $40. So today is my renewal date, and I can already see the $40 charge on my credit card for the next month of service. If I change my plan today will I get double charged? The only...

pennywise134 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Rewards

I was so frustrated PM calculated my rewards wrong and I emailed to agent one week ago and he checked everything and said he would pass my case to reward specialist, and also told me be patient to wait someone will reach me, I waited one week and not...

Lehaha by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Resolved! Suspend account for 90 days?

I'm going to be away for 4 months. I can't do a seasonal hold but i can suspend my account for 90 days. How do I do this? My account renews on Dec 6. Do I remove autopay from my account and then on Dec 6 it automatically goes into suspension for non-...

kaybee by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Internal server error

Phone plan renewed and now I have no data or minutes. Unlimited Canada wide and text 5 GB data. Account status showing active. Message saying, I have used all available minutes. HELP

sdsmith by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! Sad to say goodbye to Public Mobile. Question about cancelling

Unfortunately I had to move my number to another carrier.  Prior to May everything was excellent, but then something changed and PM's limitation to 3G only voice left me with one frequency at home and it only worked if I stood in one spot of the hous...

Cosmos411 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

I can’t reset my account

I can’t reset my account it says try later.  I want to stop the text messages from coming to my cell phone from public mobile because it comes at 1 am  

Eds3 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Account automatically updated by mistake

Hi, I’m wondering if there’s anything anyone can do for me with the issue that my plan automatically topped up but I did  not want it to. I was closing this account

Peigirl by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

No data access

My phone for the past week has been connected to the public mobile network, but I have had no internet access through my data. Is there something wrong with the servers? I don't know what is going on Public Mobile. I want access to the services I pay...

Oylar by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Active the SIM card and account and it froze

Hello,When I was setting up the new activation, I did the SIM card, create the account and enter the payment details, When it was at the last set, step 1, check mark popped up, step 2 check marked popped up, and it froze at step 3 and never stopped. ...

kingsize75 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Disappearing Texts

Rare but it happens from time to time. Lately twice in a short space of a couple of days.I clearly got audible/visual notification and the incoming Text appears 1st on the Login Screen. I catch the 1st few words and then it's nowhere to be found. Gho...

PreachJohn1 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos


 Is the account sign on down, …. Again????

AmrPublic by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Issues logging into my account

Hi there, I'm having issues logging into my selfserve account to manage my plan. Hoping someone can get in contact with me to help address this. Thanks.    

27GB $40 plan 12 months is that a typo?

  Appears they combined the 15GB with the promo code (they did not work together before) Is that a typo? Maybe should be 5Gb + 12OR just the 15GB (no 12 bonus) not both combined Even the link says 5G (link doesn'...

torontokris by Town Hero / Héro de la Ville
  • 7 replies
  • 0 Bravos

Resolved! Plan did not automatically change on renew date

Hello everyone, I chose to change my plan on the renew date. But on that day, my plan did not change, but I got charged for the new plan price. PLEASE HELP! 

leqi by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Need to change email

The lack of support from this company really sucks.. The email that I registered with no longer exists and I need to update my credit card expiry date to resume service however since I don’t have the email I can’t reset anything online or contact sup...

deanprosser by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos