Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM's

When I joined PM, I bought a eSIM not knowing that I could buy a SIM.What steps do I need to take to purchase a normal SIM card?

How do I enable texted images to appear while in wifi mode

I cannot view images texted to me when I'm in wifi mode but can when I switch to mobile data.

Plans

So I'm currently on the 3560 gig plan. Is there any way of changing it? Give me the plan to the 2920 gig plan. Or do I have to wait until the month is over? She changed the plan

Changing Subscription

Why can't I change my phone plan to something that's cheaper than what I have? I currently have a $34 subscription and I want to change to the same exact plan that is now priced at $29, but it won't let me.

Resolved! can't call china, said used all the minutes

I tried to make a phone call to china, but it failed said I used all the talk minutes, my subscription includes 500 minutes international talks to a lot of counties which includes china, and I have never used this in the past months.this is my first ...

Can't receive any calls

Hello,It has been over 5 Hours that I switched to public mobile and I am having problems with not being able to receive any calls and text messages

E-SIM Could Not Be Downloaded …

Resolved! Phone number on sim card

So I just activated my account, the automatic system wouldn't allow me to transfer my old number so I had to activate with a new number and then port my original number. It seems to be working fine, but the "about phone" screen in settings still has ...

I can't get a confirmation code to activate my account

I can't get an confirmation code to activate my account

Esim switch to physical sim

I currently have an esim and would like to switch to a physical sim. What are next steps and how can I make the switch?

Data Usage

Hello Public,I am reaching out because my data has stopped working. When I turn it on, it says no internet available, but still counts the gigabytes used. How can I fix this? Thanks,Solomon Kunnathu

Number Transfer Issue

Several CSA haven’t been able to initiate the transfer of the number from Bell (number is free for porting). Some have even directed me to contact a number for porting it myself, which turned out to be Koodo’s CS. Been two days and no solution yet. C...

Plans for new subscribers is different from what I have

Hello! My husband wants to join Public Mobile, but when we start choosing a plan, we realized that new plans is different. I have $23 6GB plan but for him we can only have $24 4GB. How can he get same plan as mine?

update credit card

credit card expire soon

Need PUK code

Hello. I am unable to submit a ticket to receive a PUK code. How do I do this? I am not able to access my phone—data or phone.

Please Provide us with Watch e-Sim's.

Don't want to be left out in the cold when I have my e-Sim ready Apple watch. Public community please keep this request alive...maybe it will benefit more of us the sooner we are able to get watch e-sims. Thx U All!

Initial Phone Setup

Created an account last Thursday. Had a temporary number assigned. Then applied for transferring of the old number to this service. Somewhere in there i applied for an eSIM as I am using an iPhone SE. Received a text from the former carrier to va...

Operate phone In Germany and Poland

Going for vacation to Germany and Poland and was looking for the best way to keep my iPhone operating while on vacation. Thanks

[Outage Alert] Mobile Data issue in AB - multiple locations

Degradation of wireless data services for multiple locations in AlbertaStart Time: March 21, 1:04 PMLast Updated: March 24, 5:00 PImpacted services Mobile - DataCauseDamage inflicted upon TELUS infrastructure (Vandalism)

What is Public Mobile's Porting Team contact?

So I tried porting it myself online, but failed. I want to transfer the number from Freedom Mobile to Public Mobile; however, Freedom's account number has characters. It didn't fit in the system. I received a message from Public Mobile indicating tha...

Can't Log in

I can't log in to my account as I don't have my phone, it was broken and I have no access to it.

Resolved! I can't receive or send text messages, what can I do ?

I recently transferred my number to Public mobile and it's been a week, I still can't receive or send text messages, what can I do ?

Resolved! Why can't I submit a ticket?

I can't log on to my phone. I have the PUK code but can't get past the next step. I also can't change the address on my account to my current address. I'm trying to get a new physical SIM card mailed to me but I can't change the address on my account...

Canada-US-Mexico Plan Not Working in Todos Santos, Mexico

My son is currently in Todos Santos, Mexico with:An active Canada-US-Mexico planAn iPhone 14Data roaming enabledHowever, he's getting no service (calls, texts, or data). Could you please advise what might be causing this?Thank you for your help!

Mexico Contest

I notice the rules say to submit a "handwritten" essay, and the works handwritten are in bold. Does this mean it can be typed? Or must it be in actual handwriting (and is printing ok)?

new phone subscription

Hello everyone,I’m new here and could really use some advice. I recently moved to New York, but my current provider, PC Mobile, isn’t working here. I’d love to switch to Public Phone while keeping my current phone number. However, Public Phone requir...

Resolved! Expiring credit card

It says I lose service in 7 days because my CC expired and it wants me to update it, but I have enough credits to cover my plan. Will it cut me off if I don't have a valid CC?

Resolved! Data usage

Why does my data usage shows up at odd hours when I’m on WiFi??

Move from 34$ 5g 50GB plan to 29$ 5G 20GB plan

Is it possible to downgrade from the one plan to the second as I find I use maybe 8-10 GB per month?I see there is an offer for new subscribers only.

Community

Forum Posts