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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bill

How do I pay my bill with my points

SIM card

Hi, I subscribed to a mobile plan and paid for a SIM card 5 days ago. But I did not receive any payment confirmation with the order number, so I cannot track the shipment of my new SIM card. Can you check if my order is placed correctly? When I log i...

Data not working

Plan renewed today and now data won't connect. Tried all the basic troubleshooting methods suggested still nothing.

US talk and text add-on option

I used 10 points to purchase an unlimited US talk and text for 15 days and it works great - thank you.That was on Jan 1, 2026 and now the 15 days are almost over and I want to use another 10 points to purchase another add-on option of unlimited US so...

no service on my sons phone

My son has been getting no service on his phone for a couple weeks now. I replaced the sim and no change. there are 4 of us in the house who all use public mobile and 3 of us have no issues. Any suggestions on how to fix his phone, its a samsung s22 ...

Can’t send text messages

My dad is able to receive text messages (I believe because they are RCS) but isn’t able to send anything. I’m a few hours away so not able to look at the phone right now. Any tips? It looks like he’s got the eSIM as the primary and the SIM 1 from ol...

Can no recieve international call

International calls not working

Hello, my incoming international calls are going straight to voicemail. Please check and enable VoLTE and proper call routing on my line.

Trouble with eSIM and a voip called Nextiva

I just switched from an iPhone 11 with a physical SIM card to an iPhone 17 and I had to get a new eSIM. Now my phone can’t use Nextiva on cellular data (it works fine on wifi).I'm at my wits end and i feel like I’ve tried every trouble shooting thing...

Subscription

I gave 10 point for 300 hours long distance telephone but is not working why

Activating eSim on iPhone without app

Hi,I have an iPhone set up with Region = Belgium. This is preventing me from downloading the PM app on my phone. I can't change my region as I use this phone for business / apps in europe. How can I have my new PM esim activated on my phone without c...

Resolved! talk & text plan? I'm downgrading to Alcatel flip phone

I have the phone. I bought a new SIM. I put the new SIM in the Alcatel flip. Seems to be working. I can send/receive texts and the network is showing correctly as is my phone number. I am trying to change subscription plans because I will not need da...

Service

signed up last week . Got a couple texts from public mobile. They said they gave me a new number and if I wanted to keep my old number there was a link. I didn’t care. New number is fine…but I can’t use it. I hate public mobile

Resolved! Port my number out from PM but services on hold

Hello,I would like to port out my Public Mobile number to another carrier (Freedom Mobile). However because my services is on hold, I wasn’t able to confirm the port as I couldn’t receive the text to confirm the port. What can I do to port out my PM ...

Regarding unsubscribing

Dumb question..I don't use my Public Mobile phone/line much...so I went to my account and unsubscribed....will the payments automatically stop?...there is no option to remove/turn off auto-pay.

Mexico Plan

Hello,Going down to Mexico Bahia south of Cancun in February, i have the Can/USA/Mex plan, I use it for business and will need to call customers in Canada, plus emails, texts etc. does the public plan cover these functions or do i need to purchase a ...

LD minutes erased

I had over 350+ unused LD international minutes on subscription and because Public mobile changed my plan from 15$ a month to 18$ its the same plan just charging more my minutes all disappeared on the renewal date dec 27, Tried contacting but cannot ...

Server compatibility

Hello I live in northern Manitoba to be exact Flin Flon I would like to know if you service that area as I live out at the lake as well? I have to rely on star link for wifi which has not been a problem using Bell as my provider. Could you tell me if...

No service

I have had no service at all since 9am today (January 12). What’s going on??

Resolved! Public Private IP confusion

I notice that my internal IP address with PM is actually a public IP located in the UK. However when I check what my external IP address is it is correct and for my location. Is PM using techically public IPv4 addresses in their internal network and ...

2 factor authentication

I don't have access to my phone number it's on my brokeb phone and it keeps sending codes to my number to change my sim

Data usage error - no data every month

Hello,My data is barely being used - as I have confirmed by checking the MB's of usage data - but in the second week of every month I receive messages that I have run out of data - and then I don't have data for the last 2-3 weeks go the month. Can ...

Cancel Account

I need to cancel an account for a phone but the phone number and email associated to that account are no longer valid

Number port

Number port from Rogers stuck — approved via SMS but no completion

Poor signal

I have been on Public Mobile for more than 2 years. In that time, I have a signal strength of 115-125 dBm at my home, typically about 120. Often the phone doesn't ring but I will be notified of a missed call. I had hoped it would improve so I have st...

Resolved! Loosing access to internet

HiLooks like I loose access to data / internet when my account is reestablished on the 9 / 10 of every month.I can still receive and send textI can make phone callsI cannot access the internet. I have 80 Gig and usually use about 2 per month. should...

wrong phone number at set up

When creating my account I by accident chose a new number on Public Mobile instead of the transfer of my old number. (I did things in the wrong order) How to I cancel this new number and get my old number? Do I have to get a new SIM?

Resolved! Sim card

How long does it take to receive a sim card. Signed up Jan 5/26.

Auto renew

My account auto renewed on january 8th. However, I did not expect this payment for the month as I had the auto renew feature turnrd off. Please refund my account for the month. Thank you.

Resolved! subscription

Why do I get texts trying to get me to change to TELUS? Do you not want my business or are you being bought out by TELUS or is TELUS your parent company? Please let me know. I don't like getting these offers!!!

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