Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to get a copy of all my bills for tax purposes please
Today is Dec 16, but my usage history is only updated to Dec 12. Is this correct?
I’m experiencing an issue completing my eSIM registration and accessing my account via the Public Mobile app. I previously had a Public Mobile account over a year ago. Today, I logged back into that same account and successfully purchased the $40 pla...
Just switched my phone over, and I've been having trouble porting my original number. I'm receiving calls to my new phone, some messages to my old phone, and some to my new phone. I'm not sure what is going on. When I try to reach out for help, the C...
Hello, I'm looking to purchase a new phone as a gift for another family member who is a PM client. What would be the best way to determine if the phone I plan to purchase is compatible with the Public Mobile network?Thanks
I have a 1Gb plan.My phone says I have used 133 MB of data since 1 December 2025.Why has my data been cut off?Do public mobile normally make their customers angry?
My Can-US-Mex plan is not working in Mexico. I have followed the instructions, I'm pretty sure, selecting AT&T. It looks like I have a connection but it shows an R above the connection strength lines and I don't seem to have service after restarting ...
I want to transfer number +1343xxxxxxx to you. I have already your sim inside
Hi i have not received my refund for a double charge on my monthly fee of $22.60.It was charged after inactivated my sim online.I believe i used a diferrent email compard to when i iniyially registered with
My current subscription is one of those $15/month plans that was never client-changed. So now it’s $18/m (100 CW Talk; 30-day). Autopay gives me 250 mb data per month.I have the option of upgrading to another $18/m plan that offers:Unlimited talk & t...
Hi,I have already transferred out but how do I get a copy of my last 3 bills? After logging into my account this doesn't seem like it's possible anymore.Thanks!
Good afternoon. I have had Public Mobile for a couple months, and it never worked great. On Dec. 6 I moved to a new location, and then it only worked if I was standing outside. So I changed to a new provider on Dec. 12. Payment was taken from my acco...
Not receiving phone calls ? Can call out , text but when someone calls in they say it goes to answer service. Whats wrong ???
When attempting to dial i get a failure notification. This has just started to happen as well a friend of mine that I recommended was has similar issues with toll free numbers. The number does work as I tried with another phone. It is (800) 601-80...
So I want to switch to the $34 plan with 60 GB data and unlimited data at reduced speed. The concern I have is that when you click on " Learn More" it omits the line referring to unlimited data at reduced speed (under the heading of "What's Included"...
subscription on Dec 2-2025. have not received my sim card to activate yet ***@** please advise asap
Hello, during my travel I thought tthat I lost my Public Mobile sim card when replacing it with a local one. When I got home I ordered and received a new one from Amazon, and then I found the old sim-card and I am using it right now. Is there any wa...
please email the PUK code of my esim to my registered email addressthank you
I went to the app and turned it opened.It up and there was a screen with a bill on it saying fifty dollars.And forty eight cents and my plan is $50 each month. So I didn't think much of it because I ran out of data and can't use my phone or go online...
Hello!I came across Public Mobile’s $30 subscription plan and hoped to switch to it. Apparently, since I’ve been a member for a few years, I can’t access this plan. Is there any way for existing members to switch to more affordable plans without dele...
I have inadvertently ported my wife’s number to my phone and probably deleted my own previous number
Hi,I gave referral codes to two people to sign up. They received the referral promo ($10 each), but I did not get it. The website indicated that each of us can get $10 per referral, so I was expecting $20.I would greatly appreciate if you could help ...
My SIM card is new on my Samsung S10E Canadian Variant. VoLTE does not appear. Can you enable VoLTE provision on my line?
I purchased a new iphone and cannot access the Public Mobile Network. I was previously with koodoo. The sim that is in my phone shows Koodoo. When I swtiched over i did not switch the sim. I think i need a new esim. Help thanks Steve
Android App - updating credit card information requires Canadian style postal code. UI states that Canadian and USA visa financial institutions are supported. But, "Credit card validation failed" is caused because I can't input the USA style postal c...
I am getting emails that this account will be desactivated. I am not able to see the number attached to this account. Is there any payment due? where do i update my credit card. Nothing is showing on this account. I log in multiple times and i don t ...
How do I stop these false SMS messages about my data being used up? My phone does a better job of tracking my data usage and these messages are just an irritating distraction because they are completely false.
Hi thereI switched email providers, and my old email account is still associated with my Public Mobile account. To further complicate things, I don’t remember my PM password and the reset password link gets sent to my old Shaw email address which is...
