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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21784 Views
  • 181 replies
  • 24 Bravos

Please help me get started

Hi , I signed up yesterday , I have a sim card paid my $40 monthly fee, when signing up , I missed the 90 minute window , for the confirmation text , now when I sign in on the app and go to my account , it says I'm locked out due to non payment , so ...

TP505 by Good Citizen / Bon Citoyen
  • 491 Views
  • 15 replies
  • 0 Bravos

Roaming data plan not working

I bought a US Roaming plan with data, talk and text yesterday.  The charge is on my credit card, so it was processed.  I crossed the border today and I don't have any text,talk or data.  Roaming is enabled in my phone settings.  I did the same thing ...

Kevy by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 1 Bravos

Resolved! Physical SIM Card

I ordered a SIM card on October 22, 2023. Today has been 10 business days since ordering and I have not received the SIM card in the mail yet. How do I get my SIM card?

Greg62 by Great Neighbour / Super Voisin
  • 350 Views
  • 6 replies
  • 1 Bravos

No options for Subscription plan change

I currently pay $40 per month for 15GB data at 4G.  There are several plans currently advertised for 5G that are comparably priced, and a 4G 20GB plan for $34 per month.Obviously I don’t want to continue paying more for less. But when I go to change ...

T-Mari by Great Neighbour / Super Voisin
  • 554 Views
  • 11 replies
  • 1 Bravos

Resolved! Canada US plan.

 I just changed my plan to the Canada/US plan because we will be in Florida for 5 months. This morning I got a bit too close to the Canada/US border this morning and I received a text message from Public Mobile welcoming me to the US, and advising me...

Hickory2014 by Good Citizen / Bon Citoyen
  • 310 Views
  • 5 replies
  • 2 Bravos

cancel account

I want to cancel account - and am having trouble logging into the system due to the mess around the change of authentication structure.HOW do I cancel my service????? 

millys by Great Neighbour / Super Voisin
  • 278 Views
  • 6 replies
  • 1 Bravos

Resolved! Update payment information

How do I update my Credit card on file? I am constantly getting error 

Hieee by Great Neighbour / Super Voisin
  • 286 Views
  • 4 replies
  • 0 Bravos

Roaming texting

I am traveling right now and my plan has unlimited roaming texts. I cannot seem to even pick up a data signal even while roaming is on. Is there a way to fix this?

dyland1 by Great Neighbour / Super Voisin
  • 222 Views
  • 5 replies
  • 0 Bravos

40GB Canada-US Plan.

Did the offer for $50 • 40GB Canada-US Plan expire? I'm unable to see it as an option on the Website, App, or Change Subscription Section of the Mobile App.I'm just wondering if we're going to see a Canada-US Plan introduced in that price range again...

Priority by Deputy Mayor / Adjoint au Maire
  • 272 Views
  • 5 replies
  • 0 Bravos

Resolved! Transferring phone number

Public mobile contacted my old carrier and that carrier sent me a message to transfer my phone number but it expired after 90 mins and I didn’t respond. I need public mobile to contact my old carrier again so that I can receive another request to tra...

Cleah by Great Neighbour / Super Voisin
  • 171 Views
  • 1 replies
  • 0 Bravos

Canada/US Plan

I’m an existing customer and am trying to subscribe to the $50 plan but it wants to charge me $65. Is it only for new customers?

CandaceRD by Great Neighbour / Super Voisin
  • 227 Views
  • 5 replies
  • 0 Bravos

ESIM Card

I have ordered SIM, but it takes 10 days to deliver. This doesn't work for me. I need to transfer my number within a week. I asked ESIM card in my account, it keeps giving me error message. My phone is Iphone 13 and is compatible with ESIM. Can you p...

Dengpanzhu by Great Neighbour / Super Voisin
  • 294 Views
  • 5 replies
  • 1 Bravos

no sim card delivered

ordered a sim card on October 22, 2023.  Made the payment.  Still no SIM card.  Account status still says pending.  Can't submit a support ticket because the confirmation email doesn't have an order number.  Please help.

DylanP2011 by Great Neighbour / Super Voisin
  • 365 Views
  • 10 replies
  • 2 Bravos

Subscription ended

Hey! The money for my account came out yesterday no problem, today my phone isn’t working and when I log in it says Your services are on holdSubscription Expiration Date: Nov 03, 2023 what does this mean? When the money already came out of my account...

sturn by Good Citizen / Bon Citoyen
  • 252 Views
  • 4 replies
  • 1 Bravos

Incorrect Subscription & No longer receiving texts

Hi, hoping for some help here.  I've been with Public Mobile for years now and always had the same plan I started with.  I've never upgraded my subscription, however, when I log in the site shows my plan as $70 per month when in reality I'm only payi...

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GoodNeighbor by Good Citizen / Bon Citoyen
  • 334 Views
  • 9 replies
  • 1 Bravos

Service not working

Someone help me please. I am not able to speak with customer service. My service and data are not working. I have tried literally everything. 

Cara223 by Great Neighbour / Super Voisin
  • 253 Views
  • 6 replies
  • 1 Bravos

Re: Troubleshooting Login Issues: OTP, 2FA, EverSafe

I'm sorry but the site is currently in a horrible state. I have been trying to sign up for a new account; I tried Edge and then Chrome, both with and without private/incognito mode and they both wouldn't work throwing error code XXX. Then, when I cli...

ruiner_ by Great Neighbour / Super Voisin
  • 276 Views
  • 8 replies
  • 1 Bravos

Resolved! Sim card

I am trying to sub ribs and join using the app. But once I select sim gives me an error.  I picked all the options and still the same

Mjulien233 by Great Neighbour / Super Voisin
  • 125 Views
  • 1 replies
  • 0 Bravos

Resolved! E-Sim

Hi. I’m trying to get an esim with the current number I have. I need to talk to someone about how I can get that done?

MeganJudith by Good Citizen / Bon Citoyen
  • 356 Views
  • 4 replies
  • 2 Bravos

Resolved! How would one disassociate ones plan account with community account

Is it possible to disassociate ones plan account with the attached community account - I have tried changing the ever safe email in my community account but it also updates the email on my plan account. The reason I thought that I would try this is b...

El_Gato by Good Citizen / Bon Citoyen
  • 409 Views
  • 11 replies
  • 2 Bravos

Resolved! No service

I am a new subscriber with new SIM card in the phone. Phone still indicates no service.

cjss by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 0 Bravos

Double Charged

I was double charged for my phone bill and the website and app will  not let me submit a ticket. It either says "we encountered an error in your request" or "error". I tried to send a private message to "@CS_Agent" but it says user does not exist. I'...

Evan3456 by Great Neighbour / Super Voisin
  • 308 Views
  • 8 replies
  • 0 Bravos

Payment processing problem

I’m trying to renew my subscription, but for some reason my payment is not being processed. All the funds are in my account ready to go.

Jor12 by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos

Resolved! Missing sim cards

I've ordered 3 sim cards to start 3 accounts for my family. It's been 3 weeks and I've received nothing!!!!!!  Do I need to call my credit card provider and dispute the charges since you don't seem to want to provide the goods and services?????

Rob7980 by Great Neighbour / Super Voisin
  • 250 Views
  • 7 replies
  • 2 Bravos

Resolved! New subscription and Prorating

Hi, I'm 1 day into my new subscription which auto-renewed. I want to move to a US Canada plan.  Will I be billed twice for 2 separate subscriptions and the monthly rates are not prorated? Thanks,Ryan

rchan11 by Great Neighbour / Super Voisin
  • 262 Views
  • 3 replies
  • 1 Bravos
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