Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does anyone know if my mobile phone will work for internet, photos and apps if I get rid of my phone plan altogether? I plan to just use call and text apps. Inflation is increasing and I can't keep both internet and phone plan. Which brings me to enc...
hi, my kids account needs a credit card update as acct has been suspended ....so we can't get the OTChow can I access account to update card and reenable service?
Try to recover my another account email, the forget email function not working. No link sent to my cell phone.
It’s compatible tried the support forum stepsstill will not activate How do I submit a ticket?
Hello.I'm out of the country right now.I'm staying abroad and trying to get an authentication text from my Canadian number, but it doesn't come.If you look at the picture below, the Unlimited international text is -2 left, and if you look at the text...
Hi, around 5:30 pm CST, I noticed I can't send calls or messages. I logged in and noticed suspicious nonsense on my portal.1) My portal says I have put my services on hold, which I have not,2) The 10 dollar promo credit that should be applied to my D...
Setup account with eSim but i am sending message to rogers and it keep getting failed,what is the solution? How to resend request again?
Just re-newed my plan after auto pay didn't go through, I upgraded the plan to a better version, and was working for about 4 hours after this, but now I cannot send texts or make calls. I've reset network settings, and tried restarting my phone, none...
Recently tried calling Panago Pizza (310-0001) after porting back to PM after a number of years and was surprised I was unable to do so:Hi Public Mobile here. Sorry your call cannot be completed as dialed. Please check the number and try again.Luckil...
Hello!Our company is switching over to reimbursement for phone plans rather than corporate handling all the billing, payments, etc. So I've switched to PM, and I've told our IT folks that my line is ready to port. Do I just wait till they give me t...
Hi,When I go to publicmobile.ca and find the deal, it asks me to login or sign up.I login and then I get:*Already have an active subscription*When i go to "Change Subscription", I do not see the promotion there ($34/month for 30GB @ 5G speed)How can ...
have PAID for Public Mobile, $43for t and 39.00 for a month of service, and yet, when I try to activate, I get this error, with no options as to how to troubleshoot.
Hello All, I am trying to upgrade my plan but it says invalid SIM. I have been trying to resolve this for the last 4 months. When I try to submit a ticket it tell me agents are not available. I am still getting charged and paying my monthly payment...
Hello , I pay for 2 lines every month 50$ , and last month I see other payment of 17$ to public mobile, why you charged me 17 $ extra? I didn't use any internet extra.The strange thing that I don't see this charge on public mobile account , I only se...
On November 17, I purchased 200MB of data. A few days ago, I saw that I had more than 50% left. Today, I could not find the add-on data in my account. It was less than 30 days. What can I do?
I had purchased over 5000 minutes for the above add-on. Still my long distance calls are not going through.
Moved from Fido 4G Network to Public Mobile 5G Network and my service has gone down substantially. How did my service on 4G Network work whenever I needed, but on a 5G network, my phone will not get service and will show false reception service?For t...
I changed my sim card from an unlocked android samsung galaxy to an unlocked iphone 12. I have a US Roaming add in that I purchased to use with the Samsung galaxy. However, when I changed the sim card from the samsung galaxy to the iphone 12, the US ...
Can anybody help me find the 6 digit pin? It says it's all set up but to continue I need a 6 digit pin, I'm not sure if I can receive texts yet and there is not option to have it sent to my email instead... any help would be greatly appreciated.
My 3G data plan of 1GB that was renewed automatically today-Dec. 12, has not worked since morning. What is the issue, please?
I am thinking about switching my current plan at renewal to the boxing day promotion of 60GB Data for $45 monthly ($40 per month with 90 day subscription).Is this plan unlimited data at reduced speeds? It seems the disclaimer changes from saying it ...
How do I submit a ticket to customer support
I have moved to virginplus from public mobile and now I cannot access my previous billing history in public mobile account. What can I do?
confirm your identityYou log in on an unknown device.To confirm it is you, enter it 6 digits sent to *******But I don't receive a 6-digit code on my number
It's been over 5 hours and i'm still without phone service. I got a text fro my other provider right away and approved the transfer. I then changed my SIM card and have not gotten service.
I am thinking to buy a second SIM card to take with me while traveling. In case I lose the phone, I will activate the new card in the back-up phone I carry with me. Is this possible ?I am travelling in the US, so my main number already have roaming a...
I've tried searching this question, but perhaps am not choosing the correct words. In August I took the 50GB/$50.00 offer, if taken for 90 days/three months. Nevertheless, I have been billed the $55.00 per month, in three month increments, twice now:...
My subscription wasn't activated. Any suggestions?Thanks
I purchased a new sim card on Dec5 but have not received it yet and the card has not been activated, my credit card has been charged for purchasing one-month service on Dec5, but I have not received the card, what would be the next payment day? many ...
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