3 hours ago
- last edited
2 hours ago
by
computergeek541
I understand if I want my complete payment history, I need to submit a ticket.
I'm trying to sumbit a ticket, but it won't get me past my nickname. No matter what I enter, it says I can do it later but it won't let me past, so I cannot submit a ticket.
Any solutions?
Thanks.
3 hours ago
hi @Irene52
you can easily download 12 months of payment history yourself. But if you want more ,message support agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago - last edited 3 hours ago
Here is how. Just know that CS Agents can only go back 1 full year.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437