Entire payment history

[Irene52]

I understand if I want my complete payment history, I need to submit a ticket.

I'm trying to sumbit a ticket, but it won't get me past my nickname. No matter what I enter, it says I can do it later but it won't let me past, so I cannot submit a ticket.

Any solutions?

Thanks.

[hTideGnow]

hi @Irene52

you can easily download 12 months of payment history yourself.  But if you want more ,message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Here is how. Just know that CS Agents can only go back 1 full year.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437