08-07-2024 12:40 PM
I had my credit card set to auto pay and this morning I got a message saying the payment wasn't received and that my account was on hold. The message said to click "reactivate account", but I couldn't find this on the main page, so I went to "payment" to send a manual payment of the phone bill, but I wasn't notified . I also noticed my plan is set to expire in a month, but there doesn't seem to be an option to renew this, as "change subscription" only gives the options to change to a costlier plan. I'm not sure how to renew the same plan I have to keep going after the month ends.
When looking at the payment history, I noticed the notes for this month and the notes for last month were the same, despite my phone working last month. I'm really stumped as to why this payment didn't take if apparently the same thing happened last month and it was fine.
08-07-2024 12:47 PM
HI @JaschaBull
if your PM services have no problem o, please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers
if you are concern, you can also submit ticket with PM support agent:
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-07-2024 12:41 PM
@JaschaBull i If your services are still working . You can ignore this error message . A lot of complaints about this over the last 24 hours of error messages to customers . Some sorta system glitch