I had my credit card set to auto pay and this morning I got a message saying the payment wasn't received and that my account was on hold. The message said to click "reactivate account", but I couldn't find this on the main page, so I went to "payment" to send a manual payment of the phone bill, but I wasn't notified . I also noticed my plan is set to expire in a month, but there doesn't seem to be an option to renew this, as "change subscription" only gives the options to change to a costlier plan. I'm not sure how to renew the same plan I have to keep going after the month ends.
When looking at the payment history, I noticed the notes for this month and the notes for last month were the same, despite my phone working last month. I'm really stumped as to why this payment didn't take if apparently the same thing happened last month and it was fine.
