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yy118yi · 11-13-2023

Hello, I just signed up $34 20G 4G plan, the next day your 5G plan for the same price came out, can I switch to the 5G plan now or I have to wait for renewal date? If I can switch it now, since it is the same price, am I paying any additional cost?

yy118yi · 11-10-2023

Hello, I ported my line online last night around 20:30 PM EST, I got all the confirmation indicating everything is successful, it is showing the Public e-sim card and Public network on the phone, but the phone can't receive inbound call nor text, it ...

yy118yi · 11-13-2023

ok thanks!

yy118yi · 11-10-2023

Fido sim card is still left on the phone...this was my son's phone, I was working with him side by side, he was saying he did not receive any text. Anyway, we will try it again this afternoon. I need to call the support team, they have to resubmit th...

yy118yi · 11-10-2023

Hello, was able to speak someone. I think the issue was Fido could have sent the phone a message to confirm the transfer last night, we need to reply within 90 minutes. I did not recall we got any text message, but I do not have the phone now. The su...

yy118yi · 11-10-2023

Thanks, I will keep trying. When I ported my number last night, I input the phone's IMEI#, not my Fido account# because these are 2 options. Is this could be the cause?

yy118yi · 11-10-2023

Phoning the support number, looks like it starts at 09:00, it just kept ringing nobody picks it up. BTW, when I ported my number last night, I input the phone's IMEI#, not my Fido account# because these are 2 options. Is this could be the cause?

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