Community

All plans not visible in app, can't change service as you must do this via app

All of the plans listed here https://www.publicmobile.ca/en/plans#4G are not listed in the app.I want to change the selected plan but on the web site I get`Already have an active subscriptionYou have an active subscription with Public Mobile. Please ...

Error trying to tranfer phone number

I just tried to move from a koodo (post paid) plan to Public Mobile. I got my old carrier's SMS asking me to confirm the transfer and plan cancellation, which I did. The app bugged out and I had to do the steps again. I asked (again) to transfer my p...

WHEN I RESET PASSWORD AND TRY TO LOGIN IT SAYS NO MATCH. THEN LOCKS ME OUT HELP

I AM GETTING RESET PASSWORDS SENT TO MY EMAIL. WHEN I CHANGE THE PASSWORD AND HIT LOG IN IT SAYS NO MATCH? NOW IM LOCKED OUT? I HAD TO MAKE THIS ACCOUNT TO SEND A MESSAGE TO HAVE THIS FIXED INSTEAD OF A CHAT? SALES SENT ME TO THIS STUPID WEBSITE? I C...

SMS not working since I switched to Public Mobile

Since switching my service, my SMS is not working. It's been 5 days. I already tried resetting my network settings 

RCS

I am having a problem with RCS not working today am I the only one who has this problem today 

Increase in billing for with no change in subscription

My last monthly bill and the one before that have been $24. Before that my bill was $20. I have done nothing to change my subscription. This is a significant change, a 20% increase, in the cost and I was not notified of same. What is going on?

Change crédit cars. No phone

I do not have access to m’y phone since I change m’y crédit card

I accidentally added a plan to my existing plan

I accidentally added a plan to my existing plan abd want to cancel it and get a refund. Public Mobile online is sending me in circles and I really need help.

port a landline to pm account

I get this message   <Phone number not eligible for port> when i try to port my landline number to public mobile don't know what I'm  doing wrong??

Nothing works.

How do I cancel my PM account? Porting from Rogers to PM repeatedly fails, PM's chat bot just loops my queries, attempting to use the PM web page on my browser just loops through endless cycles of security codes... I got on now (and I don't want to r...

How to get service in my area seasonally.

At my seasonal vacation property in the off season I get 120Mbps on LTE, but from May to October it drops as low as 10 Mbps. Which is garbage. Total bandwidth available should be increased during the busy season. I'm talking about anywhere along Geor...

Public Mobile here. Don't miss out on these limited time offers on 5G subscription plans. Reply YES

I reply YES2 but diddnt show up on my account..is this real

CS_Agent

Changed plan. Confirmed paid in full for immediate connection,  Now not June 15th. Phone is 4G Samsung Galaxy A30.Richard Park

sms and data after 3g shutdown on non volte accepted device

Will my phone, which is not on the Public Mobile 'white list' for voLTE, still work for data and sms after the March 2027 3G shutdown or will it not be able to connect to the network. It is voLTE compliant on most Canadian networks.

phone calls

Unable to make voice calls now. Nothing has changed on my subscription, texting works though

billing receipt

how do i get a copy of my bill

Can't connect to Public Mobile after using a travel esim

Hi,I just returned from a trip where I used an esim for travelling.  I am having trouble reconnecting to my Public Mobile primary esim, at least I seem unable to get service.  Any help would be appreciated.

The app won’t allow my TD debit visa to be added as payment

Cancel order

Hi, I purchased a plan by mistake and I haven't activated the SIM/eSIM yet. I would like to cancel my order and request a full refund to my credit card. Please also remove my credit card details from the system.

data in lite mode very slow as zero

my plan with 20 G data but used only 1.67 G data went to lite mode with speed as zero, cheating by Public Mobiletoday is May 17 and 18 2026 in Surrey

SIM ERROR

I recently having trouble with my network, it’s showing the SOS in my network signal, I did all the trouble shooting I need, it’ll go back after few minutes and a notification will pop up again saying SIM error.

Only 1 bar of data

I recently switched iphones and installed a esim purchased on the Public Mobile site with my account.  I am getting poor data speeds and only 1 bar of cell signal. Please advise what to do.  I have tried all the suggested troubleshooting from the cha...

I need a call log from all calls for May 14, 2025

Please email me a call log from my cell for May 14, 2025. Thanks. This is urgent

Getting billed after transferring to Fido

Hi, I have been billed twice even after switching to Fido. I tried to login with the mobile app to cancel the subscription and remove payment, but the app took me to subscription registration page directly, no other option.I'd like my payment for 2 m...

Extremely terrible travel esim process

Traveling to Canada. Purchased e-sim. On Iphone its Public mobile forcing to download app. I cant download app and changing country and payment mehthods.I tried contacting their chat support who are asking me to submit a support ticket. the support t...

SIM transfer

I recently got a new phone. iPhone 13 Pro Max. I took out my physical sim from my 12 pro max and it’s not working in my new phone. No calls no data. But, even tho the sim is out of my old phone, it still works to call people? How do I transfer my pho...