Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 3 month plan for 9 GB, 10 days before terminating last payment term, i used reward to get 5 MORE GB. Presently i still have 10 days left, but when i use DATA, it is applying from my 9GB NOT FROM 5 GB that i added. Although i still have almost ...
Hello, I am currently travelling abroad and would like to port my number out to Freedom Financial as they allow international roaming. My issue is that I cannot 2fa authentication becuase public does not have service outside us-canada-mexico. When po...
Hello,i paused my account last december to hold my number while i was travelling abroad.i need to reactivate but when i go through the app, it makes me choose a new number or to transfer/port an existing number from a different carrier. how do i acti...
I used to get 10 points per anniversary and now it's only 5 points. Can I appeal this?
Phone stolen can't access email and can't get my verification code because of my stolen phone
I just transferred. My family is four lines from public mobile to Fido and would like my final bill for each account. When I log on it just asks me if I would like to subscribe to a new service.
Hello I tried to port out of Public Mobile as the connectivity is spotty. I don’t get SMS to confirm the porting out. So I don’t know if I am with Public or the new provider.
asap!!
I've lost the server so no phone service or data
my phone says I’m on the Public Mobile network, but all I see at the top is SOS and I can’t get cellular data to connect
how to re download the Q code for the e sim
I was trying to be safe and set a PIN with my sim card, but now unable to unlock it. Do I need to need sim card? I would like to get back using the phone ASAP
I ordered my sim card on March 3rd and I have not received one yet. When I ordered, I thought it said within 2 daysz so I think it was lost.
As a long time client, why can't i get the 100GB for $40? The chat says I can but I tried and can't seem to be able.
I CANNOT get help or information on how to get my eSIM working!!!! I can’t access the new number you gave me and you keep sending verification codes to it!!!
Hi there, I have an old pre-paid SIM card that hasn't been used for 2 years and I would like to re-activate it and add some money to use it again. How do I do this? Thanks
I have a number through public mobile however the service is canceled. How do I port the same number to a new service carrier?
This happened before in 2025 and you fixed it. Same problem. Please help.Thank you.
My daughter and I both use public mobile. I purchased her a new phone, so I was trying to transfer an account to her new phone.She has an esim. In order to do this, public mobile made me set up a new monthly account plan. I started entering the infor...
I have left Public Mobile. When will I receive the refund for the remainder of the month? How will the remainder be paid to me? Will my account credit card information be permanently deleted?Jerry
If I switch to a Canada/USA/Mexico plan for a month of travel, can I switch back to the plan I used to have before traveling?
I just changed my number requested a number change, but still my old public number is still working. When does the new number start working
Hi everyone, I wanted to share my experience and ask for guidance. I recently ported my number to Public Mobile, completed the activation, and even started using the service. However, without any notification or explanation, my number was suddenly re...
I was recently in Mexico and I couldn’t make a phone call back to Canada. I tried the 00 first and no luck edited by computergeek541: changed category (discussion isn't related to Community)
My credit card changed and I forgot to update it. My renewal date is today and I updated my credit card after Public Mobile tried to take pmt. My account shows as active and that my next pmt is next month. I don't have phone/data service and there ...
I am having an issue with updating my payment method and require help to update it
Does Public Mobile support the Redmi 13C model of Xiaomi phones on the the 4G network?
Hi,I am trying to port my number from bell to public mobile and so far it has not happened it's been close to a day and replied to all the texts they said and public mobile says there has been no request to port my number
How can you switch between Plans when they are all listed "new activation only?
