Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My current subscription is Canada-wide $25/month and when I went to "Subscription & Add-Ons" and clicked on "Change Subscription" , it shows what my current subscription is and Koodo Plans underneath it rather than all other plans that Public Mobile ...
I am being charged monthly but when I log into my two known accounts there are no active subscriptions. I need you to identify what phone number/account is attached to these charges and remove my payment method.
My son's public mobile account trsanfer from koodo did not complete properly. The esim setup was not complete and now the otp to the account is not accessible. We have received one otp via email, but a second is sent to the phone and there is no ot...
I was planning on upgrading my iphone, however, when I checked with Apple, the new Iphones do not have a sim card. How do I transfer my Public Mobil plan to the new phone.
There is a message on my PM account:" Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026". I satisfy the plan criteria, but when I click the "Redeem now" link and enter t...
Hi, I updated my credit card for the payment and somehow I put the wrong date. I corrected it but my line has been cut until I pay,now the issue is when I call 611 to pay it asks for my 4 digits account pin. Where do I get that?
When my account was made, I was given a new phone number. I had an agent switch it to my current phone number, however, when I try to log in to my acount on the mobile app, it sends a verification code to this other phone number and I am unable to lo...
I am seeing this message under rewards that my services are on hold and I may lose the number. Is this a Public mobile error? I have been paying on time (auto-pay) every month.
Hi everyone,I need some help from the community or a CSA. I initiated a number transfer from Bell to Public Mobile over 12 hours ago. I replied "YES" to Bell's confirmation text, and my Bell service has since been completely deactivated.However, my P...
I activated my account yesterday and got the eSIM. Because that’s all the iPhone 17 pro max takes. And it will not let me go back or go forward on the app or the website because it’s saying my phone is not compatible with an eSIM. Which we all know i...
I live in the country, phone and data worked ok. Now I have no phone or data and have to drive into town for my phone to work. Could you put in a work order to check signal strength in the Miramichi, N.B. region? Thanks
my boyfriend lost his phone with a public mobile e sim activated on it he was trying to login to his public mobile account but asking for 2 step verification unfortunately he has no access to the email or the phone number what are his options to get ...
Hello,I recently completed a number transfer to Public Mobile. The transfer appears to be successful, as I can make outgoing calls and send/receive SMS without any issues.However, incoming calls are not working. When someone tries to call me, they ar...
Eight days ago I have transferred my number, i thought successfully from Rogers to Public Mobile. Only to notice today that I am not receiving calls nor texts. I am only making the calls and sending texts & have 5G.I've also transferred 2 other numbe...
Hello,I hope you are doing well.I have multiple accounts with Public Mobile, and I am currently having trouble accessing one of them. Even though I am using the correct email address and password, I am unable to log in.Account details:Phone Number: #...
I need to cancel my subscription or go back to a 3g plan. I am not sure what I can do as my phone will not connect over VoLTE.If the route is to cancel, my current number is ###.###.#### and I need all fees prorated and refunded.
Hello,I have been trying to transfer my phone number from Chatr to Public Mobile, but I don’t think it goes well. I was wondering what it is happening, and how I can solve this problem. Could you please give me some information to help me out?Thank y...
I went back to my country for a few months and my number got cancelled probably due to the payment issue.What should I do now? Is there a number I can call?Thank you.
Hi there, does anyone know how I can see what add-ons I have on my account? I know I used to have UK Long Distance minutes but unsure where to find this information, or whether it expires. Any help appreciated.
Help! I have an active subscription, but my phone won’t connect to the network. I tried my wife’s SIM card and it still didn’t work, so I don’t think it’s the SIM card I have reset setting multiple times. No luck
