Community

My plan isn't what it said it is

I renewed my plan today and it has unlimited talk in text in Canada and the USA.And I can't make long distance calls it says I don't have enough time. Can I have a CS agents help please

Can receive txts, cant send.

i had issues with trying to send a photo by mms. starting reading about the APN changes. I did what i thought was the appropriate changes.MMS proxy 74.49.0.18 to mmscproxy.mobility.cait didnt seem to work at all. I decided to switch back APN can stil...

Porting out from Public Mobile - PM won't manually release

Freedom Mobile (new provider) has attempted 5 times to port out my number. I received a text the first time responded 'yes' received an error message from FM saying the account number was incorrect. Logged into my PM account, got the account number g...

Private note

Good evening, what is the email address to send a private message to Community? Thank you

PIN NUMBER

I NEED A PIN NUMBER 

Not receiving or sending texts/sms.

I just switched from Citiphone to Public. Data and calling works, but texting is not. I cannot receive or send texts.Any help appreciated.edit: Samsung Galaxy Fold 2, esim.

Subscription

I have 2 cell phones currently with Rogers. How do I make a seamless switch to Public Mobile? Will the response be from a Public Mobile employee, or from someone else?

Different number associated to my messages to some of my contacts

Some of my contacts receive my messages under a different number ! And also when I try to log into the app, public mobile send  the 6 digits to another number and I can't see it until they send it to my email 

Lost sim card

I’m really angry about this. I lost my sim, change the number, but still have account with PM. Now I need to close my account, only because this service can’t stop the payment from credit card! It’s no place or person who can help! So, what I need to...

Online order

I ordered online a sim. But I want to cancel my order can someone help me.

Lost (Hacked?) Account

My elderly in-laws have a public account and can not access it.Their Credit Card expired and they need to update it with the new issue and expiry date. They had to create a second email for his account that they have never used. When they try to log ...

Email not working

@  Since I changed plans I have not received or been able to send emails. I just noticed today. I can’t receive emails so emailing me a response is useless. 

MFrustrated as usual!

Before I go on my rant I want to commend  public mobile for having almost a full month of trouble-free service, almost. Why has the internet all of a sudden become dead slow? Not even enough action to do a speed test. Everything was fine my device is...

Why are calls consistently dropping? Usually happens after be9ng on phone for minimum of 30 mins

Cannot make calls

Hi my number was transferred from freedoms last night but i cannot make calls or receive calls after almost 20 hours.

My phone number is used

The phone number I picked is usedbut I can make calls and messages but can’t receive them it goes to another person 

Auto payment not going through

My mom’s phone plan didn’t auto-renew today, it’s saying her credit card has expired (which it has not). She went to the bank and they say her card is just fine. I tried manually paying on her account but it says “we’re not able to process your accou...

Keep getting expired credit card SMS, even though credit card hasn't expired

My autopay credit card was due to expire at the end of August. Mid-August, I updated the card details in my account. I received a text message on 1 September saying my credit card had expired (from 4013). I double checked and could only find referenc...

Connection

Someone was supposed to contact me yesterday to help me transfer my number to public mobile. Still waiting….

Locked out of account!

I have been locked out of my account for over a week now and it tells me it will reset after one hour. This is not the case. I need to get into my account and update my payment information or I am not going to have a phone! Please help. 

Earned points not considered after shifting to new upgraded plan

My 5 Points are not considered when billing. I have been seeing this happen for the last four to five months. Can you please check and fix it?

New credit card expiration date is showing in my account, yet texts keep telling me to update

Hello,My credit card expired at the end of September. I received a new credit card and updated my information in my account (I have it set to auto-withdraw my payments each month), yet public mobile keeps texting me telling me the credit card on file...

Service slow

I've noticed my phone is dropping the network and when before the extact same area was fine this morning. Internet data 100 mbs and now like yesterday its less then 1 mb. I live in ontario. 

NEW VISA CARD INGO

I have submitted my new visa card number as my visa had expired.  I sent the information and yet they continue to ask me for my new visa card number...why...