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Resolved! Forgot my email account

Signed up a while back, can’t remember what email was used. Should I just cancel with Public or is there someone to help?

Nathaniel1982 by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 0 Bravos

Why do I have to login twice each time?

When I initially log in I am taken back to the log in screen and have enter my username/password again. When I log in the 2nd time I an taken to the homepage. Is it because the server is busy or am I setup incorrectly somehow?

markmac9999 by Good Citizen / Bon Citoyen
  • 77 Views
  • 3 replies
  • 0 Bravos

credit card charged with no account activation

This has happened to me now setting up my own account and then setting up my daughter's. I try to activate a sim card to port over my number from another provider. I enter all the relevant information, the activation process starts, but then it fails...

VanFitz17 by Good Citizen / Bon Citoyen
  • 182 Views
  • 13 replies
  • 0 Bravos

Resolved! Data speed is very slow

Hi,I checked the speed test on fast.com data is very slow 560 kbps my plan is $55 but 4Gb not able to use can any one help this issue

Resolved! Service, billing

September 1st I upgraded to the 10 gig plan for $50 I got Billed $57.00 October the 1st I got bills $57 for my 10 gig plan My usual renewal date for my previous plan was October the 2nd Today I got build $40 from 25 cents 5 cents for my previous my p...

ChrisB78 by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 0 Bravos

Resolved! ZTE Cymbal 2

Hello, I see this flip phone for sale on PM site but it doesn't mention that it has Bluetooth and is also 4G compatible. It was mentioned on the Best Buy site that it was? Can anyone verify this. I'm thinking all Cympal 2's are the same? Thank you.

cagreen by Great Neighbour / Super Voisin
  • 120 Views
  • 4 replies
  • 0 Bravos

Data use

I have been getting messages telling me that I have used up all of my data in my plan. I checked the history and I see that I have only used about 1000 MB. I purchased it an additional gigabyte to offset this and have been told it’s used up, and have...

revscott by Great Neighbour / Super Voisin
  • 123 Views
  • 3 replies
  • 0 Bravos

1GB of usage promo and data add-ons

Hi, I have noticed that when I log into my PM account I don't see the 1GB add-on that I had it since I opened my account with PM (in addition to the regular 1GB) as well as none of the data add-ons I had in the past. I was away for a month in August/...

orta by Great Neighbour / Super Voisin
  • 73 Views
  • 4 replies
  • 0 Bravos

My phone number is messed up

When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different num...

Ryan_Davies by Great Neighbour / Super Voisin
  • 78 Views
  • 4 replies
  • 0 Bravos

Resolved! email

Microsoft blocked my outlook email account while I used it abroad. It is virtually impossible to answer all the question they ask in order to get it back. For that reason a need to change my email address in my account. How can I do it? The answer pr...

spodek by Great Neighbour / Super Voisin
  • 149 Views
  • 9 replies
  • 0 Bravos

Resolved! Changing IP adress

Topic may be irrelevant. I am thinking of changing my IP address and all network settings (internet) But first I want to ask, will this mess up my mobile account with Public Mobile?

Resolved! Old loyalty program

When someone new signs up do they automatically get put on the points or do they get an option

Andrewbs by Good Citizen / Bon Citoyen
  • 97 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer-a-friend

When I referred a friend last week, we forgot to put in the “Refer-a-friend code”. How do I do that now, after he has already activated his card?

DianaW by Great Neighbour / Super Voisin
  • 82 Views
  • 2 replies
  • 0 Bravos

Porting

Hi I am having trouble porting my daughter's number from chatr to public mobile.

brandon1186 by Great Neighbour / Super Voisin
  • 175 Views
  • 14 replies
  • 1 Bravos

Missing 250mb us roaming data

Bought a $20 US Roaming package, got the qp day unlimited text and calling, but the 250mb data never showed up and my trip is over tomorrow. Connecting to Telus fine and went through all the troubleshooting / reboot phone to no avail. Husband did the...

Slowvac by Good Citizen / Bon Citoyen
  • 163 Views
  • 19 replies
  • 0 Bravos

Resolved! Upgrading to 4G and existing discounts

Right now I am on a $25.00 3G plan and I have a monthly discount of $4.00 ( $2.00 for automatic withdrawal and $2.00 loyalty. If I upgrade will I still get my $4.00 monthly discount? I find that 3G is too slow and I am hoping that 4G will be faster f...

4uChristina by Good Citizen / Bon Citoyen
  • 124 Views
  • 3 replies
  • 1 Bravos

Resolved! Re: HELP RESET MY PIN

The worst service i have ever seen in my life, not able to get hold of anyone, not able to reset pin, not able to login. And guess what these guys are autodebitting from my account every month. I call this a fraud system. Shame on you public mobile

pallavkuls by Great Neighbour / Super Voisin
  • 137 Views
  • 8 replies
  • 0 Bravos

Resolved! Monthly invoice

I paid my account using the automatic payment using my credit card. Since it is automatic payment, it does not give me an individual monthly invoice. Is it possible to ask for my monthly individual invoice starting January 2022 since I cannot view it...

Reyrayos by Great Neighbour / Super Voisin
  • 142 Views
  • 4 replies
  • 0 Bravos

Resolved! Fiona 2GB

I deleted my promo code for the 2GB due to Fiona. Is there any way to get it back? I really need it for work.

danarose by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 0 Bravos

Resolved! 2GBFiona

I have four accounts I am trying to activate the free 2GB of data on. Every account says code invalid, I’m copying it right off the link that was sent to us. Any ideas? edited by computergeek541: miscategorized, not rewward related

Lorina12_ by Good Citizen / Bon Citoyen
  • 149 Views
  • 3 replies
  • 0 Bravos

Resolved! promotion to refer a friend

I got a text message from Public Mobile that if I refer a friend by Sept 30, "we will give you and your friend a $5 credit every 30 days for up to five months" . My friend activate the SIM card on Sept 30 but she did not see this info/reward and neit...

Hua8222 by Good Citizen / Bon Citoyen
  • 111 Views
  • 5 replies
  • 0 Bravos

Resolved! FUNDUS

Where I see My FUNDUS please ???

Resolved! Intl Long distance

Hello,i was gifted those two bundles a while ago. Never used them. But now I would need to call France from Canada. Do I need to activate them or can I just call France without being charged at all. Thank you

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bob2ans by Good Citizen / Bon Citoyen
  • 115 Views
  • 2 replies
  • 0 Bravos