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text message

I unable to receive text message from certain numbers include the Public verify code , what should I do please 

Refund

My account was overcharged. Where do i go and who do i talk to to get my refund?

eSIM

It’s been over a week my eSIM is not transferred. The QR code I received in the welcome email has expired. 

Problem logging in my account

After updating email I still can't login on my account 

Subscription change

Hi. I plan to switch my subscription for 2 months to facilitate a Mexico trip. Will my current plan still be available so I can return to it after the trip? My concern is I don't want to lose access to the $18 plan.

How do I find my account number

US Roaming Android

My Public Mobile plan has Canada and US phone and data service. When I’m in the US, I can’t seem to use the Internet or access data roaming from my plan. I have a Samsung S22. Is there a setting or something I'm missing? 

My phone no longer recognizes my sim card. Do physical sim card die?

Do sim cards die? My phone will no longer detect it. Was working fine up until this morning. This is *urgent* as you might imagine, as now flying blind unable to text or call or roam. My investigation so far:I have removed, cleaned and reinserted the...

Voicemail Notification

I have a public mobile voicemail notification that says new voicemail. It keeps popping up even after dismissing it. I have deleted all messages in my voicemail and the voicemail says no new messages when I call it. I have also cleared cache from my ...

Phone not completing calls

I just reinstated my account yesterday after awaiting my new credit card due to getting scammed- my phone is not able to complete calls

Unable to login to my PM account due to the lack of access to an old email address

Hi,I can't login to my PM account since I don't have the access to the email address which was initially linked to my account. Because of it I can't update my credit card info and my account got suspended.Any idea how to fix this situation, please.Th...

Why my account was automatically put on hold and also $10 discount as a new customer was gone?

I just noticed that my account was automatically put on hold and will expire on Feb 25th. I will lose my phone number. Why did it happen? I have never requested it. Please reinstate it immediately because I have had my phone number since forever.Also...

U8m1 - can't make any 800 calls.

Hi there, haven't been able to make 800# calls .  rebooted - same problem...How do I get this resolved. 

Where is my Sim Card?

I purchased the $20 promo.plan on Jan 24 and the SIM card was supposed to have been shipped in two days. Today is Feb 05 and still no signs of SIM arrival. Can you please advise what's going on?

Account cancellation confirmation email or message

Hi all,I've been loyal PM account holder for many years but early January 2026 for certain reasons decided to switch to another provider. I've got a text message from PM to confirm that I want to switch to another and I replied YES and didn't not rec...

Help

I can't sign in account and my auto payment is still charging me I do t want public service 

not enough minutes message

tried to use my phone this morning and all it would tell me is not enough minutes. II am on an unlimited planand never had a problem before. its allright now but what happened

Re: No internet connection or phone service

This has happened to me too. Have you resolved it yet? 

SIM card not getting detected

New to Public Mobile. Hot my SIM today and did the activation with number port. New Public Mobile SIM is not getting detected. Is there any store I could go to to get a new SIM and activate it?

8B1 error code for local call

Why can I not call this number?

1800 dialing issues

I have NOT travelled. No changes made on plan.  I suddenly cannot dial any 1800, 1866, toll free numbers and I am unsure if I am to receive any calls from them. I was able to before. Now, it does not work and auto message just states, “8 U M 1 your c...

1800 dialing issue

I suddenly cannot dial any 1800, 1866, toll free numbers and I am unsure if I am to receive any calls from them. I was able to before. It just states “8 U M 1 your call cannot be completed as dial, please check  number or contact your customer servic...

Regarding the mailing of the SIM card

I've been a customer for over a week now, but I still haven't received my SIM card. Is there any way I can track my package's shipping information?

Ever safe

Hi, l do not know if l have even safe setup on my account or not. Does anyone know how l can check. I can login to my account with password and Face ID. Thanks

Voice mail

Public mobile forced me to create a voice mail inbox. Now I keep getting a notification saying there's a new voice mail, when it's completely empty. It won't go away and I cannot find a real human being to talk to.