Community

Unable to switch activation - need to speak to CS agent

Changed my subscription for 1 month but no longer need the extra gbs, tried to switch plan one to the 1 had roughly 3 weeks ago but its no longer available. Tried to downgrade plan to the $ 20 500 mbs plan, however, whenever I try to change my subscr...

long distance minutes

i never used my international additional minutes and now it says i used them all upi also renewed new contract with 200 minutes or 300 and it says i used them all upi had just renewedis this a scam? if not explain it

Charged Twice: Need Help Opening Dispute

Hi everyone,I noticed that I was billed twice on my account for the same billing period, and I’m not sure how to properly open a dispute.Has anyone experienced this before or can guide me on the fastest way to get this resolved? Should I contact a sp...

Number Port Gone Wrong

Here goes nothing. During the recent 50% off promo I had someone I know (who isn't great with technology) try to transfer over a phone number from Sasktel. Apparently she entered the wrong phone number during the transfer process so the text to trans...

How to get an eSIM without paying again

I had a public Mobile SIM card, but I bought a new phone that needed eSIM so I bought and activated an eSIM through Public Mobile app. after four days, the new phone got a problem and I end up reset and returning my new  phone that I have already had...

Can't text or call with new activation

I transferred my daughter and I from Virgin Mobile to Public Mobile however my Samsung phone isn't working for texting or calls but my daughter's iPhone is. I have reset the network and restarted the phone. The esim shows Public Mobile but nothing I ...

Looking to talk to CS rep

Hi I'm a new pot over from Bell, it's been 6 hours and my phone still isn't working so I'd like to speak to a CS rep about it, thanks.

Poor service

There is very poor service in my urban area (Edmonton) as a result of lack of boosters between towers. All my neighbours with TELUS or TELUS affiliated accounts are having the exact same problems. Unable to make outgoing calls, texts constantly fail,...

Overcharged for the monthly payment

I switched to Telus/Koodo in January this year. I just realized that I was being charged by both Telus and Public Mobile on January same time. Also I thought that I asked to use my rewards points to pay my monthly bills? How can I get my January paym...

Can t see my payment history, data usages...

Hi. When I login to public mobile app, I can t see my account details. Payment, data, my subscription. Instead redirect me to create une subscription. 

Two accounts

I have two numbers that should be with my account. My husband's and my own. The message on his phone is no payment received. I need to get this straightened out. 

Unable to activate my subscription

Unable to activate my subscription. I was told that "Phone is not esim compatible". but my phone is iphone17. It only has esim.I can sign in. but when I continue the "ACTIVATE YOUR SUBSCRIPTION". Then" PHONE IS NOT ESIM COMPATIBLE" and told me to "ge...

Services on hold

Cannot renew services 

I need an agent .Virgin Mobile has canceled my transfer

Port out issue

Hello, I am a Public Mobile member and I am trying to port out from public mobile to a different provider. When the new provider tries the port this message pops up: "Public mobile message: We've received a request to transfer this phone number to an...

Payment

I have been with company for years,,this month I did my prepayment to my account,,and I call *611 and its in account  Need help

Time to receive SIM Card

How long usually it takes to get a physical sim card in Toronto region?Thanks

TRANSFERRED SERVICE FROM PM TO KOODO....

PLEASE HELP OR I AM GOING TO FAINT, I SWITCHED FROM PM TO KOODO, THINGS WENT WELL AND THEN HOUR LATER I GET A MESSAGE THAT MY SERVICE HAS BEEN SUSPENDED, NOW I AM ON THE PHONE WITH KOODO BUT ITS JUST BEEN MUSIC, ALL I WANT IS MY SERVICE BACK.  I STIL...

Koodo Fast Switch questions

Move to Koodo easily with Fast SwitchSo your not allowed to reply to the original post. And there was never ANY mention about what plans or prices might be available over at Koodo. Not off to a good start

Data not working new Ulefone X31

I changed the APN to Public like I did with my older phone, it says 3G in the status bar, and no internet connectivityI'm a bit disappointed that the network does not send the proper settings... 

What is activation?

I was trying to log in to the account, and I was asked to pay $50 and activate it. I paid, although I am already a paying customer with a Public Mobile phone, and I got nowhere. All I wanted to know was whether I could use the phone in the US with th...

How to submit a Cancellation notice

Hi, I like to cancel my service w.e.f April 10, 2026, and need confirmation from public mobile for my record,Thanks

Service not working after changing number

Hello, I changed my number in the app. It showed "successful" but it's been hours and I cannot make calls, text, or use data. Calls say "cannot be completed." It's been almost 16 hours. The number change didn't work, but it shows the new number in my...

Payments

 My husbands public mobile app was locked . Was waiting for our new credit card.  Is there a app or a web site I can go to pay his bill

traveling to CHicago next week for 4 days,

hello, what is the cheapest way to avoid any surprize charges while im there using my phone 

No connection

Hi. I registered 2 devices and now my phone number is the wrong one.  I need to change it back to the original one I transferred from previous provider 

Updating Credit Card Information

I closed the account for the credit card I have on file for my autopay. I wanted to update payment information using a card associated with an address in the US but this fails I guess because a Canadian post code is required (despite the small print ...

Needing a number released to another company

Hi there we need to get my phone number released to another company .. prepaid service is no longer a viable option for us