Add on data purchased not applied to my account

[Cate1]

I have purchased 3 GB of data and it tells me I am out of, it’s not possible , last time same thing? Do I need a new provider 

[hairbag1]

@Cate1 

use the app on your mobile device. Soon as you log in you'll see Usage Breakdown > you'll see  Add-ons...your purchase will be noted there.

[Cate1]

where is usage break down 

[hairbag1]

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@Cate1 wrote:

Did I buy the wrong thing

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Could very well be...use your cellphone to log in on the PM app, click on Usage Breakdown, then look under Add-ons to see what you bought. If you bought the 3GB / 15 Day US Roaming add-on...that's the wrong one to use in Canada. Message Customer Support and  ask to have the purchase amended to the Canada Data add-on. Click the orange bubble on lower right side of page to start the process.

[Cate1]

Did I buy the wrong thing

[Cate1]

I bought 3 last night 7 January and 2 on 16 Dec, 

[Cate1]

I bought 2 GB on 15 Dec. I bought 3 GB January 7 , last night and have been told I used 100 % of my data. Simply not possible. IAM not very tech and have trouble with operating my phone but I know I have spent way too much money and not getting what I paid for. All help will be greatly appreciated 

[hairbag1]

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@hTideGnow wrote:

HI @Cate1 

when did you buy the 3GB data? are you aware that data has a expiration of 30 days? if the last purchase was over 30 days ago, then it likely got expired and hence got dropped off from My Account

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Only 3GB data I can see is 15 Day US Roaming add-on.

[hTideGnow]

HI @Cate1 

when did you buy the 3GB data? are you aware that data has a expiration of 30 days? if the last purchase was over 30 days ago, then it likely got expired and hence got dropped off from My Account

[hairbag1]

@Cate1 

log in to your mobile account > Usage Breakdown > Add-ons...see if it's noted there.

added...3GB's data for use in USA ? Make sure you have Roaming Data enabled.