About the referral code

[Penny8]

My friend referred me, so I should have received a $10 discount. However, when I purchased the Public Mobile service yesterday, no discount was applied. I’d like to know why.  And if the referral code is still valid, can I try it next month?

[Kitty420]

I have had same issue myself. My older child used my referral and nothing showed up. I made assumption that it wouldn't apply until month is up 

[Penny8]

She didn't get any text/email like that😂. 

[funpig1 · Accepted solution]

@Penny8 

The cha-ching text to the referrer is not a sure thing. I gave a referral to both my son and his girlfriend. I got the cha-ching text for one but not the other. The referrals did work but I had to wait until my renewal for the 2 referral points to show up.

For the referee, it will take about 3 days for your $20 credit to show up.

If you are your friends failed to receive the referral benefits at all, just contact the customer agent and ask them to fix it. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@computergeek541 

Actually it has been awhile since I gave a referral code out so I couldn’t remember if it was a text or email ever since the referral wanted my phone number to complete the $10 credit.

[computergeek541]

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@BKNS27 wrote: 

Did you friend get a text or email indicating “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more.”?

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Has Public Mobile started sending e-mail message to customers about this?  I've only ever seen text messages.

[Penny8]

So far the "Available Fund" is $0.00, I'll check again after 73 hours, thank you so much Sansan! 

[BKNS27]

@Penny8 

Did you friend get a text or email indicating “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more.”?

They should have gotten it if the referral code was entered correctly and you will get your $10 later.

[Sansan]

The $10 referral is usually added within 72 hours of activation and added to the next renewal to lower your bill. It is a one time credit. 

Check your account, do you see a $10 in a category called Available Funds? 

If after 73 hours you don't see it, you can use the chatbot to create a ticket and get the agent to add it for you.