Number Porting Successfully, eSim not activating.

[Faisalj]

The port for my number from chatr is complete, it shows on my profile on the Public Mobile App that my number is the same as my original one. However, I am stuck on SOS only, and it has been 5 hours since initiating the transfer, I have not recieved a completion email or sms either. I cannot call, recieve calls, send or recieve sms messages whatsoever. When checking my eSim on my phones settings, it still says the carrier is linked to chatr, despite my account with them no longer existing. I would like either a fresh QR code or general assistance. 

[hTideGnow]

hi @Faisalj 

First,  remove the old carrier sim card,  or if it the old carrier sim is an eSIM,  disable it from Sim Manager or Settings->Cellular.  Then put the PM sim card in the phone, or if eSIM, you should be good 

Next,  go to Sim Manager or Settings->Cellular and check if PM sim is showing there.  Make sure the Public Mobile sim is enabled, or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.   Please submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
          (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")   

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca