Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to install esim but it's not working. So I came to purchase the physical sim but to access my account, it only let's me send a text message to my phone number which is not working. How do I replace my sim card?
How long should my number stay in PM to transfer it to another company?
Please what did I do to public mobile?How come you debited me last week on February 24? But you said my next billing date is March 6. You debited me, I still don't have data. And you still want to bill me again this week. Why are you like this?
I have purchased a new phone. Am I able to transfer my e-sim to the new phone? Or do I need a new e-sim or physical sim?
I was previously a customer with Lucky Mobile and used to get a display of the person or business calling me even without them being in my contacts. I was also previously a customer with Koodo prepaid, and this service was also available. I was wond...
I would like to cancel a number transfer and get my public mobile number back. I requested this about a day ago and find that my old number may be in use already. I will not receive any sms to confirm this number transfer from old provider. In my pub...
Hi! I want to know can I receive text message in China? And if yes how much will you charge for it?
Is it possible to buy an e-sim under my subscription for a family members iPhone while they are visiting Canada? Alternatively, we went ahead and bought a subscription for their phone, but their UK iphone wouldn't allow them to download the public mo...
I was using Public Mobile on my old phone and then switched to a new phone and when I switched to my new phone using an eSIM all my Internet access on my old phone stopped working, and it is not the router that is the problem I have checked multiple ...
i have travelled from Canada to Hawaii and I do not have internet access other than on WiFi this roaming not working. any suggestions
Hi, my name is Waynei want to set up Public Mobile payee on RBC appAlso, I can't find it ,can you hel
My husband and l are Public Mobile customers. A couple of days ago when l send him a text to his iPhone he is not receiving the text on his phone, he is getting it on his iPad. How do l fix this. Thank you
I just activated my eSIM with public mobile but the cellular service isn’t working (no data or calls) but I can see Public Mobile is active and instead of 4 bars that I had with my Bell account, I have 8 small squares.bell and public mobile are liste...
I placed an order for a physical sim card after thinking that my eSim in not accessible after my iPhone was stuck in a boot loop. I found out today that I can simply purchase a mew eSim on my account to get my number back.I was wondering if I can can...
Posting on behalf of my grandmother. Her service has stopped working for unknown reasons. We cannot login to her account either as it sends the OTP to her phone, which cannot receive messages. We are still being billed for the plan. What are we to do...
Hi, I switched subscriptions on my one account back in November 2024 from ULCW Base Plan-50GB-5G to ULCW Base Plan-75GB-5G because of a deal offered by Public Mobile. I think it was a Black Friday deal offered. Since then, every single month, I have ...
I ported my number today, but my iPhone having a hard time verifying my number. I have tried many different things I’ve seen online. Help? I can’t receive or send any sms texts that aren’t iMessage.
Started happening this weekend around March 1st
I can't call or resive a call. But I'm able to send or resive massage. They recommend to buy add_on, I did buy ,but still not working
HiI recently purchased a US roaming add-on (data+voice) about 11 days ago. However, when I arrived US, I cannot used the roaming at all.Not only that, now that I returned home, my phone voice does not function anymore, though text message and mobile...
Hello,I’m planning to switch from Virgin to Public Mobile and just reviewed an article on how to do it. However, I’m unsure about the process—should I select a plan and purchase the SIM card before initiating the switch?Is there anything specific I s...
does Public Mobile offer wifi calling from my home internet to use with my cell phone like Telus etc?
My old provider says my phone number is being held by public mobile. My voice message is working but my phone number hasn’t not been activated. I need help and can’t submit a ticket because the system can’t authenticate my submission.
duplicate thread
I can't transfer my esim because I don't have my old phone. I brought my phone into apple to repair. They had to replace it and gave me a new phone instead. I don't have access to the old phone to move my esim over. I login to the app and get a 2-fac...
I cannot confirm full service through the app as I am getting a incorrect code message
Hi,The US roaming add on is not functioning and I can not get calls in or out on my phone. Help please
Hello fellow customers I have been with Public Mobile since 2017. 8 years! I recently reached out to Support to see about dropping to a lower payment plan... the only ones available are for "New Activations Only". Their response is they definitely ca...
My anniversary month is February yet I still dont have my anniversary points. I constantly keep getting conflicting answers as to when the will come. Some people said I would get it at the end of my anniversary month when I originally signed up for P...
Good morning,My father lost his SIM card while vacationing. Now, I want to buy one for him. In the old days, I was able to access all the accounts (phone lines) I have set up payment with. Now, I cannot see his number under my profile and he had not...
