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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26254 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38216 Views
  • 185 replies
  • 29 Bravos

Upgrading plan

How can I upgrade my plan to the $34.00 boxing week deal? The $34 option and the $40 option glitch out and send me back to my account every time I click on them. 

Leland10 by Great Neighbour / Super Voisin
  • 799 Views
  • 8 replies
  • 0 Bravos

eSIM dosen’t work & support neither.

eSIM dosen’t work & tickets dosen’t work…hello, i activated my plan today everything worked fine, i got charged, my number was transferred BUT NOW I’m stuck with no calls and LTE until all of this get fixed.I have an iPhone 14 pro max so the ESIM sho...

ArexTrinitii by Great Neighbour / Super Voisin
  • 766 Views
  • 10 replies
  • 0 Bravos

Bill Credit

I upgraded my plan,  3 times throughout December,   because the deals just kept getting better.  With any other company I've been with,   there are partial refunds.Here,   I have paid over $140,   and I see no sign of any refund. This is not cancelin...

Justin-time by Great Neighbour / Super Voisin
  • 427 Views
  • 4 replies
  • 0 Bravos

Porting out and getting a new number for my account

I'm considering porting my existing number away from public mobile and keep the accounting with a new number so I can keep my bonuses earned over the years.  Any idea of that's doable?

Cloud2 by Good Citizen / Bon Citoyen
  • 452 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't Access 5G

Recently swapped my PM sim from an old Samsung phone to a Note 20 Ultra 5G. I have a 5G plan however my phone never shows connected to 5G. Old bell sim would show/connect to 5G. Network mode shows 5G/LTE auto connect. Wondering if it has to do with t...

Steel387K by Great Neighbour / Super Voisin
  • 1230 Views
  • 8 replies
  • 0 Bravos

Samsung j8 Compatibility

Hi community friends.I have a buddy that’s interested of switching from Virgin to public mobile. His only concern is if his Samsung j8 will work with Public Mobile Network. Will it also work with VoLTE?thanks 

Sony16 by Good Citizen / Bon Citoyen
  • 393 Views
  • 2 replies
  • 0 Bravos

An unpleasant service journey

Can anyone let me know if you encountered such a thing that a former reply telling you to wait for a period (like 10 business days) to see if any change happens, however when you come back and were so frustrated to be asked for everything from the sc...

Jiew75 by Good Citizen / Bon Citoyen
  • 672 Views
  • 6 replies
  • 0 Bravos

How to make payment, with no account info?

Hi, my parents cell phone lost service a month ago, and they forgot their email password so we have no account info.We think maybe it's a billing issue.Is there a way to find out if I need to make a payment, and how to make this payment?

JLvatron by Good Citizen / Bon Citoyen
  • 873 Views
  • 9 replies
  • 0 Bravos

Phone bill

I paid my phone bill but put wrong email need fix that right email is xxxxxxx@gmail.com  what using for this Edit by Dunkman: removed personal information.

Vicky5187 by Good Citizen / Bon Citoyen
  • 357 Views
  • 3 replies
  • 0 Bravos

Boxing Week plans

When I log into my account the boxing week plans for existing customers aren’t showing up when I got to change my subscription.

klegge78 by Good Citizen / Bon Citoyen
  • 1249 Views
  • 11 replies
  • 0 Bravos

Resolved! Rewards vs. Points

Looking at savings, is it more profitable to keep using Public Mobile Rewards or should I switch to Points?Thanks!

bagel by Great Neighbour / Super Voisin
  • 1185 Views
  • 11 replies
  • 1 Bravos

Resolved! Didn't receive payment

I received a text and was told that public mobile didn't receive my payment.  When I signed on I found out my subscription was canceled.  Credit card company says everything is fine and there's no reason why it shouldn't have gone thru.  I tried to p...

JenS11 by Good Citizen / Bon Citoyen
  • 666 Views
  • 5 replies
  • 0 Bravos

Resolved! On a 5G subscription plan, my phone shows an LTE connection.

So I have a phone mini 12 which is 5G compatible however, my connection with PM shows LTE. Is this standard for PM customers using all 5G phones or does this have anything to do with the phone settings? I do have a 5G subscription plan with PM. Thank...

Voicemail not working while roaming is us with no roaming plan

Just talking with tech support but no joy.Wondering if anybody has a solution for the following issue. Have a pixel 4a with dual sims. One with public mobile and an eSIM with an American phone number.  When in the States I do not by any public mobile...

dfeist by Great Neighbour / Super Voisin
  • 905 Views
  • 10 replies
  • 0 Bravos

error while activating step 6 of 6 "SUBSCRIPTION NOT ACTIVATED"

I am trying to get my sim activated.  I got to step 6 of my subscription and my credit card was charged, but I am stuck on step 6.  I tried to get help via chat but chat disconnects without responding.  I'm not sure where to get help now.  the app ch...

IMG_7577.PNG Screenshot 2023-12-18 at 2.05.06 PM.jpg
jon4425 by Good Citizen / Bon Citoyen
  • 863 Views
  • 8 replies
  • 0 Bravos

Resolved! 5g cost when not on sale

I'm looking at the boxing week promo. for 100 gB 5g at $50 - does anyone know what the price is when it is not on a promotion? 

publicsteve1 by Good Citizen / Bon Citoyen
  • 759 Views
  • 6 replies
  • 0 Bravos

Resolved! Over 2 weeks no sim in mail

Hello, it's been over 2 weeks since I registered and no sim has been delivered yet. On the app the support ticket link never loads, and on PC I keep getting "customer support agent disconnected" when I ask for assistance. Is it just behind with all t...

raeann242 by Great Neighbour / Super Voisin
  • 438 Views
  • 3 replies
  • 0 Bravos

Can't update credit card

My plan tried to charge my expired card today (my bad for not remembering to change it), so I've been trying to pay all morning. Every time I have tried to update my card I just get an error message saying it could not be processed and now I can't ev...

Heather1109 by Great Neighbour / Super Voisin
  • 323 Views
  • 1 replies
  • 0 Bravos

Live agent

How can we get in touch with a real person? Live person? Human beings? The fact that there is no contact phone number for customer service and local stores to go in physically is the only reason I did not change over my entire family to Public Mobile...

Samisam by Great Neighbour / Super Voisin
  • 741 Views
  • 7 replies
  • 0 Bravos

Payment Invoice

Hi Public MobileHow do I download payment receipts from previous years? Is only 12 months downloadable? I'd like to request payment receipt since the date of joining Public Mobile. Thank you,

PM_KIM by Good Citizen / Bon Citoyen
  • 545 Views
  • 6 replies
  • 0 Bravos

Q - Long distance international calls

Hi Public MobileI have some long distance bonus on my account. Which countries are available? One says "400min INTL Long Distance (incl CA & US)" and the other says 500 one-time Int'l LD bonus. Is there a difference between the two? And how do I make...

PM_KIM by Good Citizen / Bon Citoyen
  • 578 Views
  • 3 replies
  • 0 Bravos
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