Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This morning I changed my Line from Virgin to Public Mobile.unfortunatly, my account is suspended.when I call 611, to pay with the registered crédit card, it is asking me for a PIN code which I never set. I tried the basic code; 1234, 0000, etc. Not ...
Hey,I currently have 1 gb data and looks like additional unused bonus 1 gb data which says in red 11/30 left - what does this mean?
Hello,Is anyone else having problems with porting their phone number away from PM? I wasn't able to do it and need help.Thank you,Miles
Hello. At 14:21 this afternoon (Mar 9), I applied to change my subscription to the promo Canada wide 34.00 for 3 months but I meant to sign up for the 39.00 Can/US international one. I did sign up for the latter one but want to be sure that the 34....
What is the best way to be able to call from the usa. Just going for 4 days
I sign up a new account with Public Mobile , and I had to buy a new sim ( $ 10.5 ) in Telus location . Please help me refund it
I just subscribed to this service. While activating the eSIM my phone said “unable to activate eSIM contact your provider”. I’ve gone into my cellular settings and saw the eSIM and turned it on. I then removed my old SIM card and rebooted my device. ...
I recently switched to Public Mobile and I’m not able to make calls to US. However, calls to Canada are not a problem. When I make calls to US, I am getting a message saying I don’t have enough minutes or I have used all my minutes, so I need to purc...
Trying to activate subscription but getting error message
Hey, I’m trying to put in my new Visa Debit but it says it can’t be processed to renew my subscription
Hello all, As I've seen other people post (though it seems most of them got a solution that works for them), I'm here to complain about my phone no longer being able to send or receive MMS.I use an Ulefone Armor 8 Pro (released in April 2021) runing ...
I have been wondering if my data stacks over the months of I don’t use it completely .
"your current promotions will no longer be valid" means "If I upgrade my plan, will I lose my current monthly discount of $5(my rewards)?" Thanks
I am angry! I and my family came to Orlando, Florida and neither of the USA PACKAGES provide me with service. I paid for the Talk & Text pkg and couldn't get service. I then paid again for the Talk, Text and Date pkg...still no service. So $50+ late...
is there chat support at least during weekends?
Every time I get a phone call, i also get a phantom voicemail notification, but there is no message?iOS 17.3.1anyone else seen this? Is there a simple solution?
I purchased 3 plans last Sunday and have yet to receive our Sim cards. This site will not let me caht with a live agent. It keeps giving me an error on the PC and only a blank screen on my iPhone. What is up? I'm worrying I made a bad choice swi...
Hello,My trouble began in Sept 2023 while in the US. I was hoping to add US coverage and I think I ended up creating a second acct accidentally while trying to create my Ever safe ID. Since that time I have been unable to access my acct. I now nee...
Do you have to switch to the new rewards program? What is the advantage? Will it be cheaper?
I cannot update my credit card information, I do not know my acct email or password
Hi, I will be out of Canada for a few months and was wondering about the specific of pausing subscription. I read that you can pause the subscription for upto 90 days and retain your account and phone number. If you do subscribe abain within this 90 ...
Hi, I was wondering if the plana only allows me to call US numbers while I am roaming in the US or am I allowed to also call US number from Canada without additional fees?Also, is there any difference between the 39 and 40 dollar plans apart from the...
Hi we switched to a newer iPhone and after switching up the SIM card from old phone to new phone, both iPhones, no contact list is available on the new phone
Is the promotion for 50gb data for 34$ a promotion that doesn't change in a few months? As in if you get the promotion it remains 34 dollars for the rest of your time on the plan? Or does the cost go up after a few months or years?
@CS_Agent My plan renewal date is today and not able to make and receive call today .
Does this include our coming calls as well?
I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.Being a r...
I decided to move my whole family to Public after we closed a corporate account that we had at Bell. I purchased 4 SIM cards at a Telus store and set up an EverSafe account. I have actually set it up under two different email accounts with different ...
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