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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM issue / Ported number not working after 5 hours

Hello, I purchased a public mobile SIM today to activate my new plan however the activation process indicated an " E SIM" I would like to transfer my account to the SIM I purchased as I would like to change my phone. I also ported my previous number ...

Resolved! can my physical sim card in use be switched to esim, and how?

I currently use a physical sim card, I want it be switched to the form of esim can anyone tell me how to do this?

constantly locked out of account

Hello I have been with public mobile for the last eight years. I stayed because of the grandfather awards. However, over the eight years public mobile consistently locked me out of my account whereby my password does not work. I do not have this issu...

Resolved! Having trouble with esim activation

@CS_Agent I just activated a subscription but my esim activation is failing. I am using an iphone.

Resolved! I want to switch to public mobile service with my old phone number!

Wish to switch to public services with my old phone number. Please let me know what's the procedure!

Resolved! Sim card

I have asked my friend to power off her phone. Then she checked sim card status and it says NOT AVAILALE. However public mobile tells her that she has been activated and they have even given her a refer a friend code. How can this be fixed.

Resolved! I need a new esim

My account does not work I need a new esim. How can I get a new one from customer service?caroline

Resolved! Plan change

@CS_Agent I submitted for a new plan that was on special that was to start today and it didn't switch over or charge me the new rate.It was 39.00 a month if I subscribe for 3 months at a time and included 30GB a month.

Resolved! Stop "Unresolved complaint..." Texts

@CS_Agent Hey there,I regularly get a text saying:Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer ...

Resolved! Data Compatibility With Orbi Wireless Router

@CS_AgentI recently activated a sim card with a data plan for use with my Orbi wireless router. The router takes a nano sim card and has worked in the past with a data plan from a different carrier. Is public mobile compatible with wireless routers l...

Resolved! Phone number

@CS_Agent if I don't make a payment for my plan for one or more months, do I still get to keep the number and receive phone calls and texts on that number correct? If the answer is YES, what is the maximum amount I can go without playing the plan bef...

Resolved! Family plan

@CS_Agent I am a customer already. I would like a subscription for my daughter as well. Is there a family plan or the only option I have is to buy a new SIM card with the standard 15$ subscription?

Cannot receive calls from a landline

Cannot receive calls from a landline. I can call the landlines and all cell phones but the kandline gets a fast busy signal or a message saying cannot re route call. Started happening yesterday. Reset my phone just and case and network settings

Resolved! Simplii Mastercard debit

I would like to change my payment plan to a Simplii Mastercard Debit card, which apparently is an option according to Simplii. But Public Mobile doesn't seem to accept it. What can I do?

Resolved! Need help to finish set up with my ZTE flip phone

Hi there, would you kindly help me on how to finish setting up with Public mobile. I only have a ZTE flip phone and would like Public Mobile to be my provider. To complete, I have to get the App on Google or Apple which I obviously could not becaus...

Resolved! adding prepurchased minutes to an account

I have purchased a sim and $40 card from gas station. When setting up my account, it only asks for credit card for payment instead of pin number for the card I purchased. How do I go about this

Resolved! seek help

I have sent a message/question to CS agent (or Community Home webpage). How long will they reply?

Resolved! Refund for plan.

@CS_Agent Hi, I switched carriers after trying public mobile for a day due to lack of speed and signal strength in my area. How/when do I get my refund? Will it be prorated?Thanks

Resolved! Referral code after signup?

@CS_Agent My friend gave me a referral code but I forgot to input it when I was signing up. Is there a way to add if after the fact

public mobile email support

Resolved! user locked

i am wirh you for more than 5 years i cannot reset password tey use eversafe not working..what is email address i can get helpxxxxxxxxxxxxxxxxx@xxxxxxxxxx please contact me thanks

Resolved! lost my sim

i have lost my sim and wanted get a new sim for the same number if possible. but i have automated payment option which i need to stop if i cant get the sim back. please help.

Bought US Roaming Talk/Text/Data Roaming before Trip - Won't make or receive calls at all

Hello,I'm reaching out here to get support from Public Mobile. I am not able to create a support ticket as it gives me repeated 404 errors.I purchased a US roaming 15 day talk/text/data add on prior to making a trip into the US. In the US, I can no...

Resolved! Service

Do toll free numbers eat up my minutes. I only have 100 minutes Canada Wide.

Resolved! number transfer

I want to transfer a number from Koodo postpaid account

Resolved! Unable to use phone

Public Mobile confirmed that she was accepted. They even sent referral code. However her phone is still not working

issues trying to pay account

Please will someone call me on my landline to help me with this

Time of Call Shows Incorrectly in Usage History

For example, a call I made at 09:00 am PST shows as 06:00 am.

Uk long distance add on not working

I bought a uk long distance add on and when I try to make a call it says I do not have enough minutes. I have tried powering off, I am using all the country codes, I can see the service posted in my purchases - it just does not work.

Resolved! Activating my Account

Morning I am getting this message from public mobile app."We've noticed you have an active Public Mobile Service and would like to confirm your full access" Then it goes on to state "Please enter the 6 digit code sent to number" I have no connectiom ...

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