Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from FIZZ asking me to confirm the porting request. To which I...
Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from ROGERS asking me to confirm the porting request. To which...
@CS_Agent I’ve ordered an esim for my phone and it won’t work on the phone. I’d like to make sure my credit card won’t continue to be charged, but can’t get into my account, it won’t load. I’d also like to be reimbursed for the month I paid, if possi...
If I purchase 250 megs of US data for $10 can I use the phone to call while I am in the US?
I cant verify my number in social media platforms
I 'm not sure how to setup my new phone with my old number without my old sim-card.Do I need to request a new sim card, (if so where/how?) or is it easier to setup esim (where/how?)
trying to update my payment info but I no login have access to email address I used when I opened account
Hi,I was double charged on signup during the Black Friday sale event. The website was crashing all night which I believe was the culprit. I have filed a dispute with my credit card company which is pending, and also tried submitting a ticket with ...
As stated. I really do not need that much data. I know the $24 plan is for activation only, but I joined less than 10 days ago.
As the title says some activation steps are backwards so I just set up new account and decided to take advantage of free sim card to be mailed to me . So paid before activating here’s the interesting part . After paying for plan site tells me to wait...
@CS_AgentEsim won't download yet it says account activated. Tried to use QR code in email and that didn't work either. I already bought the plan and if I can't use it I definitely want a refund or a physical SIM for free.
I paid $30 for a US add on for unlimited roaming (text and talk) but after a few texts and calls , I do not get anymore
I'm in the process of porting a number from a landline to PM. This was initiated on Dec 20. I'm getting conflicting information from different PM CS agents as to how long it takes. Has anyone here done a port from a landline number and can provide...
I recently purchased the 3GB USA Data Addon for a 5 day trip to Florida and had almost ZERO reception for data the entire time. Waste of money only got to use 17% of the data I paid for and most of that was at the airport. Was completely useless wher...
Hello I want to ask why I can’t receive text or call when I’m in the United States?I know i can’t call or text but I think I can received right?thanks
I have tried everything to contact a human agent but nothing works. Your chatbot is, as always, useless and obstructive. Multiple attempts to reach a CS_Agent gives me nothing but a 404 error.
Hello,I'd like to change my plan to 4G data for $24, boxing week special. How can I change it? Under 'change subscription' in my account, there is no such an option. Please help me.Thanks,
How do I pay my bill on Public Mobile?
Hello,I joined public mobile earlier this month, and now I am interested in the boxing day promo plan. Can I change to that plan with no penalty?Cheers,
I just paid the bill accidentally (Jan-Feb). For the next time, will I get two 5% of it back in points? (1. Dec-Jan 2. Jan-Feb)
@CS_Agent I switched over to Public Mobile (PM) from Freedom today. I got SMS saying to restart iPhone to complete the number transfer ... I did so (many times), yet still have no service.
I switched plans. It said payment went through but my plan still isnt working. How do i contact someone to fix it? I tried on my account and it says my plan is activate. Its not working still
Is there any auto-pay discount now?
can a new user get a phone number thru public mobile
I've ported out to freedom how do I cancel my public plan? Or is that automatic?
How long will the Boxing Day plan last?
I transferred my cellphone number from Eastliink to Public Mobile 1 week ago, and I had a sim card but when I did the transfer I chose to activate an E-sim card with Public. I received the text message from Eastlink and replied YES within 90 mins. No...
So ever since switching to PM, I starting receiving notifications that my cell number was going to expire in 30 days, etc, every day I received this. Then finally on the 30th day, my iMessage stopped working. I have an iPhone 14. So now other iPhone ...
How do I cancel public mobile service
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