Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I thought I had an issue with OTP not sending g to my phone to verify my account. It turns out that after porting my number SMS/imessage/FaceTime do not work. I can get calls in/out and data works. I’ve gone through all the trouble shooting even with...
My mom is not receiving the 6 digit confirmation code to her email (gmail) to log in. We setup her account yesterday and received a code, but i've tried multiple times to login, clicked on resend code multiple times too. No code is being delivered,...
Do un-activated vouchers expire?
I have tried to call a number for a clinic in Halifax and I get check the number. My daughter with a different provider has no issue contacting this medical clinic. Does anyone know why?
I changed phone number from Chatr company, but I lost their eSIM code. Right now I only can call, but I can't receive any messages and phone call from others.
I signed up for a PM subscription on one of the boxing week sales. I initiated a transfer from Bell to PM, but a few minutes later I got a transfer failure notification from Telus (I know PM uses Telus, but now I don't know what to do).I got the firs...
I'm using a US-Canada plan, my phone number is from Canada. When I'm in US, I can't get any verification code message, like adding credit card to my apple wallet or so...
Hi.On a separate device I was using a Public Mobile line. In October 2024 I purchased an eSIM and a new line and was using it without any problems.Today using the same app and account, I purchased another eSIM on another device and asked to transfer ...
When you're asked for the 6 digit code, use the didn't get code/resend code button. Try having the code sent by e-mail. If that isn't an option, you'll need to contact CS_Agent privately.support robot responds with everything ive tried no option l...
Hello,A family member just informed me of the Boxing Day Deals but unfortunately it appears they are gone. I never received any notifications or I would have upgraded. How to get notifications for deals ?Thank youelpa
I'm using a US-Canada plan, my phone number is from Canada. When I'm in US, I can call Canadian numbers, but I can't send text message to my Canadian contact. Iphone users might be working, I assume the message is sent through iMessage. Messages to A...
add on plan expired purchased new add on will not load in usa
New subscriber as of last night. only way to access voicemail is dialing my own number. Second issue: can't access app. I've restarted my phone several times
Why does my plan include 1000 minutes of long-distance calls, but I keep getting the message “Your call is not going through” when I try to make a call? What’s the issue, and how can I fix it? i am sure that the phone number right, and what's wrong w...
To my great surprise, my phone number has changed - I have had this number for a long time and am not sure why PB has changed my number. Please advise.
My phone was stolen so I put my account on hold. I have now got a new phone but every time I try to purchase an e-sim on the App I am told that my payment has failed. My credit card is in good standing, the payment is actually $0 (free) due to having...
Hi all, I'm currently looking to purchase a SIM card from Amazon and saw that there were two links. Does anybody know which one is the correct one to use, or are they the same?https://a.co/d/cBLTVeFhttps://a.co/d/i9ingw5 Thank you
Hi all,I just joined PM and transferred my phone number from Freedom. However, after inserting my PM SIM (Freedom emailed me confirming the transfer was complete), my phone number turned into a random number from a town in Alberta!How can I get my ph...
Hello, happy 2025. Please refer to this boxing day offerNow does that one have the following (my current plan) features too? Thank you in advance!
Hi, I have switched myself from Rogers to Public Mobile.I can call and text but I can't receive any call pr text and also I haven't received any text from Rogers to port out my number from Rogers to Public Mobile.I called Rogers they said it is not t...
Hi, I am in the process of moving from Koodo to Public Mobile, cannot log in to my account because it is sending a verification code to my phone number, which I do not have access to. The website https://publicmobile.ca/en/qc/, when I try to log in, ...
Is Public Mobile shipping SIM thru UPS these days? I ordered for two lines with two different email addresses. Got email on from UPS , that " Your package is arriving tomorrow.From TELUS A1 CALGARYScheduled DeliveryThursday 01/02/20258:30 AM - 12:30 ...
Hellomy son's phone is a iphone 13. We just signed up for public mobile yesterday. I was able to set up his account and it was working but today the wifi cannot turn on (greyed out) and in the cellular screen it says "cellular issue" iphone unable ...
What if I ported wrong number and cannot log into my account as the 6 digits number goes to that wrong number? However I was charged for the subscription. How can I cancel now the subscription if I cannot my account?.
Hi there, I signed up for Public Mobile along some of my family members yesterday (4 people in total). We chose to get physical SIMs shipped to us. Would we be able to cancel these shipments and the $5 charge - we are thinking of going in store tomor...
hello! I've received the text from my previous carrier and responded YES. Do I now swap sim cards or do I wait for some other prompt before doing so?
Long distance calls are not working. How to do the troubleshooting
Hi. would anyone help me see how to contact Public Mobile's technical support? Last phone call that I got was at 5:29 a.m. after that the status bar on my phone shows in trouble. I am able neither to make nor to receive phone calls except the ones to...
I changed to Public on Monday. I can make phone calls and send and receive texts, but cannot receive incoming calls.I read that mobile can take up to 5 hours, but it has been 2 days now. I transferred my phone number from my previous company, and rep...
