[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Newly activated subscription does not work with e-sim, need help cancelling + refunding
same as title, device showed it was e-sim compatible through IMEI but failed to activate
Cannot change plan
I cannot change my plan even though my credit card information is correct. Does anyone else has this problem??
Speak to a customer support agent
I'm trying to speak with a customer support agent. How can I reach one?
Account suspend
I am planning to leave Canada on April 18. Therefore, I would like to suspend my phone number/account as of April 18. I plan to return after six months.Could you please let me know the procedure for suspending my number?
Help, my sim card is not activating
Hello, my sim card is not activating and the system is now asking me to pay again. can someone please check my account and help me sort this out?
Call problem
For the last 3 days I have had a problem with calls and I can't get through to anyone. Has anyone else had this or is it a technical problem.
Can't log into the app
The app won't let me log in ???And when I transferred my new service the promo code I received was not applied. Came from my wife Please advise
Port in Alberta number while living in BC
I have an Alberta number on a Telus plan that I want to keep, but now live/work in BC. Can I port in my Alberta number to PM and still have a BC-based account?
I forgot my email and can't find email the code goes to
MyAccount profile glitch or I should be worried?
Hey everyone, I decided to log into my online account and it's asking to choose a plan. Basically the screen we get when we want to sign up for new services.Weird thing is it sends me a verification code to login before showing me this screen so My ...
Subscribing via App vs website
Is there a difference between subscribing via the App vs the website?Website:App:I noticed that when you log-in and subscribe through the website, there's an "Available for new activations only" but this doesn't seem to appear when subscribing throug...
My account did not get updated with a revised plan that I had made a request last month
Last month (around 15th. March), I made a change to my subscription plan i.e from $25/month for 1 GB data to $25/month for 10 GB data. It gave me option to do it right away or from the next subscription renewal date of 28th. March. I opted for the ne...
Changed my plan but it did not work
Hi all,My billing cycle is from around the 5th to the 5th. Over 4 weeks ago on March 8th I changed my plan and set it to change on the next auto-payment renew date (April 5).Just got my credit card statement and I've been charged for the old, more ex...
Resolved! Call forwarding to Fongo
i'm trying to get my Android phone to forward calls from my Public Mobile number to Fongo number. I've put the *21*number# but I get a "unexpected server response" why would that be? what am I doing wrong?
Resolved! Worried just in case if I get charged
so this is my current plan includes50GB of data for use within Canada, US & Mexico at 5G speed up to 250 MbpsUnlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messagingI just wanted to confirm that I wo...
Sims card
Sims card stolen just after putting mins on for this month can I get a new Sim card and put on my account Wille my mins be on the new Sim for my account. Or do I need to get my mins again
Port Number
How do I re initiate a port request. I had the PM sim card in the phone when I did the port, now I'm not getting the text message. I have the old sim back in the phone again.
My Sim Card did not arrive in more than 3 weeks
My sim card did arrive in more than 3 weeks. What should I do? Is there any other way How to communicate than on-line chat and the Community? Maybe a phone number? Thanks
8B1 - can’t make outgoing calls.
I have been trying to call 3 different numbers and it keeps giving me the error 8B1, and wouldn’t let me connect.I have unlimited Canada/US/Mexico calls and the numbers I’m trying to call are local Canadian numbers. Other numbers that I’ve previously...
Is this a scam?
My mother received the following text from a 4 digit number. None of the other members of my family on Public Mobile did, so I believe it to be a scam. Thoughts? Public Mobile here.We are making upgrades to our network that may impact your voice conn...
sent sms delay
I have had intermittent long delays between the time I send a text and the time it is received by the recipient. It has been several hours in some cases. What is the cause and it this a public issue? I have rebooted my phone and the issue still persi...
Resolved! Recent problems with sending and receiveing calls.
I've been with public mobile for a few years, no problems. In the last week there have been 3 occasions where I telephone with no problem then next minute I cannot call anyone. All bars are showing good network. This can last up to 30 min so far. I ...
Trying to activate
Tried using the app to activate and port number. Says error and to contact customer service. I need a csa.
Haven’t received SIM card after 2 weeks — Can I buy one in store to activate service?
I ordered a SIM card online two weeks ago, but I still haven’t received it. I urgently need to activate the service, and I’m wondering: is it possible to just go to a physical store, buy a SIM card there, and use it to activate the service associated...
Subscription, transfer number and activation
I switched my daughter number to Public Mobile, followed the same process with my cell and lost all functionality unless connected to wiFi, cannot make or receive calls. Tried going the CS route but that’s useless. When I login it asks for email an...
International calls
Visited family in states and now get multiple calls a day from local numbers from there through some cities we visited, with dead air voice messages. Tried looking up numbers but no records for them. Only cities they are in.
Resolved! US data roaming
Hi, I will be traveling to the states. My plan covered 50 gb within US and Canada. My question is, when I turn on data roaming, will Public Mobile charge me extra if roaming is turned on? Thanks for your help.
Verification
We have been a Public Mobile customer for several years. Recently we changed our phone numbers on the website as we have moved provinces. Today I tried to log into our 2 accounts and discovered that the verification codes are being sent to our old nu...
Sun card
Hello i would change the Sim card to esim if not shipped yet and get credit of $10 paid for sim card since esim is free at subscription. My phone is a umidigi A13 pro Edit by Dunkman: removed personal information
