Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How quickly can I expect a response if I have a service-related issue or question?
Just purchased a subscription using a esim. Using the app to complete setup. I want to transfer my current number to the new plan but it tells me the number is invalid. Some kind of problem because it is a Koodo prepaid plan number. How do I fix ...
I cant link the new sim card
Recently bought the 15 day data/text package,but it would not work at all. Now I'm back in Canada and it was a waste of money adding it to my account. Is there a way to request a refund. Thanks.
I tried to change my device-samsung s10 plus with public mobile sim card, but it did not work. Anyone know why? Their chatbot cannot give the correct answer, and their links were all broken. Such crappy customer service of public mobile!
Can someone tell me if the above plan includes calling while, in the states?
Hi - I am traveling to the us for a two week period in February. I originally thought to add the roaming add on but would prefer access to 4G data that the Canada/us plan offers I would switch back to a regular plan upon my return. I have a very nic...
I'm in the States and can get internet and texting.cant make or receive calls from US or Canadian numbers. It acts like its sending but then drops the call. If ppl call me, it goes to VM. Help!
I went on vacation for a month. My prev billing date was on the 14th (minus $1 refer, 2 autopay and 3 loyal) I came back to Canada and resume my service on 25rd, however i only got minus $1 refer. Is the resumed bill correct? Like loyal and autopay a...
Need to speak with a representative
My account auto renewed for 3 months. I thought the renewal was at the end of the month but it was the 29th (today). Can I cancel and get a refund?
Public Mobile clearly the WORST platform for Mobility Service. Somehow the system kept throwing me off and locking me out EVERY time attempt to LOG IN. No way to access account. Now I want to add funds as today is deadline. Somehow I got to Change Pa...
Hello, headingto Spain this week and know you don’t do roaming for European travel, so what is the best way to ensure use of my I-phone while there?thank you!
We are on holiday in US from Canada. Purchased roaming/data/phone plan. Data &texting work but phone won't connect. I upgraded to 4G to make this work. Help please
Hi. I'm a customer for long time but never get any promotions. I see now promo plan 24$ 4GB but it's only for new customers. Here is no phone line to call customer service. So,the only way is to change provider?
I recently upgraded my data plan and I have not been able to use my mobile data since then. I have tried generating a ticket several times to no avail. What's the way forward please?
How can I transfer my public mobile number to another provider without the old SIM?
Hello. About 3 weeks ago an agent (Angel) offered me a $25/5GB plan that I could subscribe to instead of my current one. If this plan offers 4G, I would be interested in moving to it. Please advise. Thank you.
i received a return call from someone, however i did not originally call them. could someone be using my cell phone number or sim card? i just saw this happening on the news where hackers steal your cell number/sim card to do banking etc. i would li...
How do I reactivate my old PM number? Everyone has me in contacts as this number and i chat text over wifi. But now i want to activate so i can actually make phone calls. My dad is helping me. Thanks.elisa
Hi, I was trying to change my plan yesterday before the renewal today, but the site was down. This morning the payment for my old plan went through, but I would really like to switch to a new one. Is there any way to do this today? Is it possible to...
hey all!i canceled my subscription the same day as my billing cycle but autopay still went through anyway and charged my card.is there any way to get this refunded? i haven't use the service at all.thanks!
My cc has been expired and i am trying to add a new one. Just wondering where/how to do it as my profile isnt letting me add a new credit. Card
Has anyone here purchased a refurbished phone from Mobile Klinik? Were you happy with your purchase? I am considering making an online purchase of a refurbished iPhone from them. Over the years, I have purchased a couple of refurbished iPhones from O...
I think my son's phone thinks its a US account. I have tried to join the community on his phone and submit a ticket but I continuously tells me there is an error and literally takes me in circles. Need help.
Why is it when I try to make a call in my area it says no network available cant make or recieve calls can only use text messages an the phone carrier is the only company this does this with I might have to switch carriers
But my CC has been charged, as usual. What to do?
Hi folks. My wife and I are going to Belize soon for a holiday and we just need to confirm how to use phone and data while there. We both have Public Mobile plans - wife on iPhone, I'm on Google Pixel. Our understanding from reading previous posts is...
I am trying to make a call to a US number when I live in Canada, I tried to call and it does not go through and I get a voice message saying I have run out of minutes. I went to the public mobile app and purchased a US talk and text add on, but when ...
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