Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Just thought of posting an update about PM's network across GTA, Niagara. Been using PM for almost 25 days now and never faced a problem of being out of coverage except when I was 3 floors below ground in an underground parking lot. Recently trav...
Hello, I recently switched to Public Mobile and can't get MMS to send or receive. I'm using a ZTE Axon 7 phone. I can SMS and use 4G LTE data with no problem but the MMS does not work. Does anyone have any ideas what I'm doing wrong? It seems odd for...
From my understanding koodo and public mobile use the same towers? I live in canmore AB and I have great service with koodo, im transitioning into public mobile because of a better data plan, I have an active account payed for and PM sim card but I g...
Coworker is considering switching from Rogers to PM. She bought an Iphone 6 unlocked from Apple. I was showing her today how you would have to set up the APN settings however it wasn't giving us this option. She's ordering a SIM card regardless and ...
had a call from virgin etc etc 2 min later click lol and let the savings begin and another question wean will i see my rewards on here on my bill from the community posts i used the same email address
My new phone number is somebody's facebook account so I changed it.. haha weird :X
Hello, I've signed up for Public Mobile two weeks ago. I can text and call out but still have not been able to RECEIVE calls.I ported my number over from Wind Mobile.I'd appreciate any help anyone could give me.I've tried powering down iPhone and rei...
Hi Everyone, In a way this is a continuation of my previous posthttp://productioncommunity.publicmobile.ca/t5/Discussions/Texts-Stopped-Sending/m-p/65114#M16469 but in many ways its not. I'm having trouble with texting.it seems to be on the recieving...
Hey gang, So took the plunge and told Rogers to stuff it. On a PM plan with my old phone and number ported over last night. Everything was up and running in no time except I wasn't receiving MMS pictures but figured out how to set my APN settings and...
Hi,I can't log in to my account; I get a generic error message. I've cleared cache, reset password, still doesn't work. Also can't use 611 on my phone. I have sent an email and got an incredibly annoying reply telling me to go through Community. If I...
Hey guys, Just wondering what speeds everyone is getting.Trying to get a feel for 4G and LTE data speeds around the city. I'm getting about 10mbps (4g) and 20mbps (LTE) in the main and danforth area.
Hi there, I'm having a very frustrating experience with sending SMS/Text messages. They only go through some of the time. Most of the time, I am faced with a "Not sent. Tap to try again." message. I'm on an Android phone. It seems the messages don't...
Hello, My parents decided to move to public mobile, 3 weeks ago. During the part when they were supposed to port their number, there was a technical error, so a public mobil agent offered to fill the form for them. She did, but then they couldn't a...
Hello all, I am trying to order a SIM card shipped to a United States address. I can change the country in the Address and Postal code fields to the United States, but the only option in the pull down menu for the Country field is Canada. Are SIM car...
It's been two weeks and the porting is not complete. I need something to happen or I have to leave public mobile.I can not get help via email and there is nowhere to call. What am I supposed to do? Admin please help with this issue it is a phone I re...
When I was checking the usage history, I saw a lot of messages sent to number 474663. Some of them happened at very similar time. However, I didn't make any of these messages and I could see them in the phone history. What are these outgoing texts fo...
When I tried to login "My Account", I got "Generic Error". It also show me these words: "Oh no! It looks like something went wrong, but don’t panic. " I tried to change password, it indicated me success, but when I login again, it show me the same is...
i was just wondering about weather there was or not
Hey everybody I just updated my nexus 9 to the new version of Android nougat 7.0 It's currently out for Nexus 6p 5x 6 and 9 Just head over here https://www.google.com/android/beta?u=0 enroll your device into the beta program and your phone will rece...
I'm just wondering how I can get a refund for the SIM card after activating it.
So... I'm new to Public Mobile. After first signing up, I set my account up to have: 90 day plan, 3 GB data, and 200 minute add on talk time. I was charged $92.96 for this. A day or two later, after realizing that people could not leave voicemails, a...
Can I port my number from public mobile to a different carrier without it cancelling my plan? I need this number but with a different carrier. I already have the other carrier phone. I use this number for business and business is now with me travelli...
I am not sure why they didn't announce this yet. SIMSwapWe want to trade you a useful SIM card in exchange for your useless things, which we can then use in our ads. Everyone wins. How it works Social SwapTake a picture of something you find useless...
Hey guys, was just wondering how the new plan transfer will work. As currently I'm using the most basic plan at 90$ with just Canada text and 300mb a month. Can I keep any of these features as I honestly don't need more data or international text. Li...
I try to find in the announcement page or anywhere if there is a maintenance but everytime i click the Activate Sim Card, i am geting this error : Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another ex...
Hi, my order was confirmed last saturday morning via email. But i am not receiving it yet. Where to check the shipping standards? Order 71962
Hi, I just ported my wind number to my new PM account its been more then 24 hours and its still not working. Any chance you can check out my account and see if everything has been ported correctly?
Good morning, I was signed up with autopay and a future-dated plan change, none of that seemed to have worked last night and now my phone service is suspended. Everything looks okay now on the self-serve, but I still cannot use my phone - I've PM'd o...
Yesterday I had finally joined Public Mobile, switching over from Wind. However, when I tried to port my existing phone number during activation, it has given me an error. I made sure to keep my Wind number/account active (no outstanding balances, pa...
Hello, hope you can help... Been a PM customer for a couple of years and never had any problems until now.... My Plan was automatically renewed on July 25(auto payment) recieved SMS confirmation. On Saturday I receievd an SMS from Public Mobile - Y...
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