[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Current Activation Credit or SIM Promo
Does anyone know what activation credit or SIM card promo (walmart or otherwise) currently exists? Refer a Friend?
Resolved! moving between plans
Hi, I'm new to public mobile. If I start off with the $10 plan and later decide to upgrade to say for e.g. the $35 plan, will i have to wait till the next billing cycle ? I assume I can also stay with the same phine number ? Thanks,K
Resolved! moving from another carrier and keeping the same phone number
Hi, i'm planning to move from a rogers line into public mobile and I'm thinking of the $10 per month plan. Am I able to keep the same number ? thanks,K
IMPORTANT Info DIFFERENCE on Data Plans vs Add-On Data
When it come to DATA Plans vs Add-On DATA, there's some confusion on the subject, ESPESCIALLY on the TERM Roll-Over Regular DATA PLANS, on a FIXED Cycle, like 30 or 90 Day, The data will remain ACTIVE EITHER to the END of your Billing CYCLE OR, WHEN...
Resolved! I am not able to receive any call or make a call
Hi all, I am not able to receive a call, it go to my voice mail without any ringcan ou help me please? thanks
Resolved! Account suspended
Account suspended even though I am on autopay and my credit card did not expire. Why?
This is to clarify on the private message fiasco that was mistaken
When I received an email on receiving a private message and read it, I thought it was will13am sending it as the Message stated: will13amIf you wish to push your complaint forward you should send a PM to Alan_K or Brooke_C BUT didn't realize that @Sh...
Not Recieving Incominf calls
I recently tried to get back the old phone number I had before I joined public mobile. I went through the process and one day my phone started sending texts and calls from my old number. The only issue I’m having is not receiving incoming phone calls...
Phone number 236-xxx-xxxx is shown as invalid.
I am trying to register an account but the phone number is shown as invalid where it asks to "Verify phone number".
London Drugs Activation
Hi everyone! I recently activated my phone with Public Mobile at a local London Drugs and had a great experience doing so. Someone in my family already uses Public Mobile and they said it was good. The port from Koodo to Public Mobile was painles...
Resolved! Do I need to close down old phone account once transferred to Public Mobile?
An administrative question. I'm successfully set up on Public Mobile, phone is working with new SIM card and old number transferred over. Set up was straightforward -- love it! Is there anything I need to do with my old service provider to close down...
Turning off Facetime for Apple phones
Has anyone else turned off Facetime on their iPhones? Seems there's a bug that allows people to listen in and in some instances, use your camera on your phone without your knowledge. https://gizmodo.com/disable-facetime-right-now-1832142571 You can d...
Resolved! Can't pay after auto-renew didn't work?
When I log in it says "Plan Expired". I had auto-pay setup and my credit card expired so the payment didn't go through. My plan says I owe $0 and have $3 of credit. When I log in I see "Your account has been suspended. Make a payment to reactive your...
Plan Change Issue / Help required.
I have 2 accounts registered with public mobile. The 1st is a 30 day @ 40$ wiich gives me 4.5g of data per month, and other plan is 90 days which only gives me only 6gigs of data over 3 month period. I would like to take advantage of the 30 day bette...
Printable Invoice
So in the Self Serve portal how do I generate an invoice? I get charged HST sales tax but there is no place to print an invoice which specifies the tax. It is illegal in Canada to charge sales tax without issuing a receipt showing the HST number. So ...
Resolved! Sim Card Order
I received a confirmation email and another email saying that order was ready to ship 2 days ago. It still has not shipped? Order #xxxxxxx. Any help would be greatly appreciated.
AMOLED screen burn. Solutions?
Was given a Pixel2 demo phone and has the G logo / demonstration video effects burned in the screen. Has anyone had any success with evening out screen burn on a AMOLED by inverting the colors for an extended period of time or cycling R/G/B to unifor...
Payment
Im trying to pay my bill with a prepaid Mastercard and it wont let me into my account. I did the forgot password but it then says my security answer is wrong. So frustrated. Can someone help please.
Porting to Freedom
I want to port my public mobile to FreedomI've called Freedom but they tried to port my number. however, they could not port it because Telus said that this number is not in their system.How can I port my PM Number to Freedom Thanks
Resolved! I couldn't receive or make a phone call
I start my public mobile plan on Jan 10, 2019. everything worked fine. on Jan 25. By curiousity, I tap Call Voicemail on my iphone. Followed the guild, I set my voice, my passwords. And I was told the voicemail was successfully set. ON today, Ja...
having problems activating my sim card.
I have recently gotten a public mobile phone. My sim card does not work. All I can get is an emergency number. Please advise as to what to do? Thanks Carole778xxxxxxx
Resolved! Phone activation
Trying to activate my number from a previous carrier. Got this message. Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activ...
Resolved! Not receiving some texts, possibly all international
Hey all. I signed up for Public Mobile pretty recently, and so far things have been alright. Not the best coverage in my area, but seems OK. Voice, data, text, and phone are all working.However...I consistently haven't been able to receive texts from...
Resolved! Newbie needs info on what phone to get
Hi. I want to buy my first smartphone, preferably a 4G/LTE. When I look on this site re compatibility, it prompts me to enter the IMEI #. The problem is that I don't yet have a phone, so I don't know the #. I'm interested in the Samsung Galaxy J2 Pri...
Resolved! Walmart Ancaster, Ontario - successful purchase and great help from Tyra
I went into the local Walmart to pick up a SIM for another carrier, but learned their coverage was pretty poor for our area, despite what the carrier's coverage map indicated. Tyra at Walmart Wireless was the rep who helped me select an alternate, an...
Can’t make or receive calls. Tells me I need a long distance add on
Every time I try to places call. A recording comes on telling my, it’s long distance and I don’t have a long distance add on. If someone tries calling me, it goes to voicemail. I have unlimited Provience wide calling. The numbers I’m calling are loca...
Resolved! PM has added their 500MB Auto-pay bonus to their $30 500MB plan, so you end up with 1GB per 30 days
How do I take advantage of this bonus offer, If Im already enrolled in the $30 500MB monthly plan ?Thanks
Resolved! Account deactivated
Yesturday i recieved a text of a new pin. I did not request a new pin so i went to log into my account and said that it did not exist. My service is no longer working. My next bill should not be until Feb 14th 2019 because i paid jan 14th 2019. I had...
Duplicate texts
Hello, I am receiving duplicate text messages from multiple people and it sounds like they are receiving them from me as well. I am not sure where to start to figure out what is causing this but would like to solve it as I'm sure it is annoying every...
Which email is self-serve is linked to community
Hi @CS_Agent, A self-serve account i manage has two emails (did a username change) they are the username and the profile email. Which of these two is used to link the community profile to self-serve for rewards? The rewards rules says:Your Commun...
