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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1479 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3295 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32040 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43850 Views
  • 182 replies
  • 30 Bravos

Happy birthday, Luddite!

Hello,Being of a modest nature, @Luddite didn't want to have a fuss made over today, his birthday. I'm therefore taking the liberty to do so.HAPPY BIRTHDAY @Luddite!@Luddite will be here later on, after taking Geritol. Please wish him a happy birthda...

Martin by Legend
  • 4503 Views
  • 29 replies
  • 15 Bravos

Telus just raised rates...

I just read that telus is raising rates by $5 for certain plans. Since public mobile is owned by Telus, does this mean that the price increase will trickle down to PM subscribers? 

ckl by Town Hero / Héro de la Ville
  • 2463 Views
  • 13 replies
  • 1 Bravos

Resolved! "Photos" Button Broken When Creating a Post?

Hey all, I'm checking to see if anyone else is facing the same problem as me. For the last several days - maybe a week or so, I've been unable to post a picture as part of a post (whether in a new thread or a reply). When I click the "Photos" button ...

Toll free call

I tried to place a call to 844 number from 514 area.I received the message that I don't hava an active long distance addon. I should not reqire one. Could you help me understand why this is happening? 

bacardi by Good Citizen / Bon Citoyen
  • 3349 Views
  • 20 replies
  • 0 Bravos

Resolved! Could not activate cellular data network - you are not subscribed to a cellular data service

Hello Everyone, I am hoping to get some help with my account. I recently received my sim card, activated it yesterday after i have chosen a plan (canada wide talk, canada wide text and 1GB of data). i haven't really tested the data until today when i...

Fozee22 by Good Citizen / Bon Citoyen
  • 4190 Views
  • 6 replies
  • 0 Bravos

U.S. Moto G 3rd Gen 16GB

   I've come to know that if there is ever a place to find quality support about Public Mobile or about any phone, then the community is the best place to come.    My question this evening consits of the U.S. Moto G 3rd Gen. I guess you could call me...

DubstepCanada by Great Neighbour / Super Voisin
  • 3404 Views
  • 8 replies
  • 1 Bravos

Resolved! Can no longer place or receive calls

Hello, For the past four days, I have not been able to place or receive phone calls on my Public Mobile phone. I am signed up for the "Pick and Pay" service, a 90 day pass. According to the self serve, it will expire Feb 3, 2016. This plan includes:-...

CDoug by Good Citizen / Bon Citoyen
  • 4944 Views
  • 25 replies
  • 1 Bravos

Resolved! Twitter

Hello,I know that @Luddite shares the same opinion as I as to the possibility that Twitter may increase the current 140-character limit of a Tweet to 10,000.We so much look forward to read the equivalent of a 10-page term paper on weighty matters suc...

Martin by Legend
  • 3935 Views
  • 30 replies
  • 3 Bravos

Sign into network

keep getting a message on my phone telling me to sign into network and just started to get this message  as soon as I turned off the location gps and the reason I turned it off as the gps it was making my phone get hot and was draining the battery re...

sparky2015 by Good Citizen / Bon Citoyen
  • 11799 Views
  • 40 replies
  • 0 Bravos

Resolved! Unused Data carry over to next month

Does unused data get carried over and added to the balance of to next month. If not, it would be nice to carry it over becuase sometimes in a month you hardly use the data that is there in the plan, but in another month there may be a huge requiremen...

rdeengar by Great Neighbour / Super Voisin
  • 2602 Views
  • 2 replies
  • 1 Bravos

Switching the "Get Help" area to default to https

Hi All, Just a suggestion (and this may not be the correct area for this post, so I apologize) but I'd recommend setting up the "Get Help" email/contact form to use https instead of http.  The reason I'm suggesting that is when I had problems porting...

Rasto by Good Citizen / Bon Citoyen
  • 2809 Views
  • 11 replies
  • 0 Bravos

Anyone wants to refer me?

Anyone wants to refer me? I am new customer and want to get a reward. If anyone wants to get a reward for refering me please let me know the phone number to pun on registration form.We will both benefit from that.Thank you

Cannot register Mastercard

Hi there, I'm having trouble changing my payment method from a Visa card to a Mastercard. After entering all the information, it reports: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchas...

atashinchi by Good Citizen / Bon Citoyen
  • 3957 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone's email address

Hey PM community, Does anybody know if Public Mobile provides the service where your phone number is linked to an email address? Here is an example of what I mean:Bell/President's Choice/Solo: your 10-digit phone number@txt.bell.ca (7801234567@txt.be...

pylon by Good Citizen / Bon Citoyen
  • 1342 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting from Telus

I just ported my number from Telus using the self help menu at Public Mobile, took ~30 seconds and it works fine. Im wondering now do I have to call Telus and cancel my account, or is that automatically done since my number is now with Public Mobile....

TalentedTom by Good Citizen / Bon Citoyen
  • 2526 Views
  • 6 replies
  • 1 Bravos

Forum & cookies

In the past week or so I've noticed that the community forum seems to handle cookies a bit differently than before. Rather than staying signed in, I am having to sign in every time I open the website - especially on my phone (using Firefox), but even...

youbme by Deputy Mayor / Adjoint au Maire
  • 1606 Views
  • 6 replies
  • 1 Bravos

Winner

So I won a ten dollar best buy e gift card back on day 9 I believe they said that they would email me in 48 hrs I have yet to get this email. What's up public mobile ?

coolmatt by Great Neighbour / Super Voisin
  • 1374 Views
  • 6 replies
  • 0 Bravos

Google Nexus 6P - APN Setup automatically

Hey guys,First post! Just wanted to share my experience setting up with Public Mobile. The experience was flawless! I own a Nexus 6P (purchased directly from Google) and was on WIND Mobile. I had a great plan but the speed and reliability of the WIND...

spmckinnon by Good Citizen / Bon Citoyen
  • 3517 Views
  • 10 replies
  • 5 Bravos

Resolved! Number portability, [Koodo -> PM] vs [Bell -> PM]

So, I've recently moved to PM from Bell after 6 years, and I have to say, the porting process was completely seamless (apart from Bell calling me within seconds to beg me to stay). Now, contrast this to my experience trying to move my father from Koo...

clogan2 by Model Citizen / Citoyen Modèle
  • 2467 Views
  • 6 replies
  • 0 Bravos

Resolved! LTE on the Nexus 4

While searching the forums (and Google) trying to fix a minor problem with the touchscreen on my Nexus 4, I came across a video showing how to enable LTE on the device. Since this is a 3G-only phone (which I've had for almost 3 years now), I laughed ...

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