Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was wondering how the community rewards work. I just logged into self serve and I saw I got 2$ in community rewards. Do you know when are the community rewards awarded? I thought this is awarded when we help someone out. I don't recall helping anyo...
My Wi-Fi hotspot 6 plus iPhone is not working
HiI have the $55 for 4gig plan but I am interested in the $50 for 6gig but not sure about the 3g. Is my current $55 for 4gig on 4g or 3g? and will i notice if its slower?
Not that we need any more badgesNeed more BADGES?!?!?!but has anyone received their badge from November Rewards? @Brooke_C, have the badges been awarded?
Hello,I have recently lost one of my phones.Good thing is that I had purchased another SIM card earlier and was keping it in stock just in case.Bad thing I have failed to activate this SIM card now, getting the message, "Sorry, the SIM card number is...
I am trying to reply to one of the moderator email but it said that I can't send my responsd because I have reached the limit of private message. This is very urgent I need to reply to that's email because its been a month that I haven't got a phone ...
HiI ported my number out of PM few days ago and everything went fine but I noticed that my account still open at PM selfserve is this normal?
Hi, I find the mobile platform counterintuitive. I tried adding a new plan, since my old plan was passed due and I wanted à new plan. I clicked off the options I wanted and proceeded to payment. It then told me I have to wait a month before making us...
i`m a new user and selected the wrong plan now i can`t text i tried to change my plan but won`t let me only option is to wait for next billing cycle?
Hi there, I have been overcharged on my credit card. When I first signed up I chose the 3GB/90 days, but then I upgraded a couple of days later to 9GB/90 days. I haven't been credited or refunded for the first $120 I paid. Can a Moderator help me ou...
Hello,There are few new plans on the website, one of them is:$ 50/30 days * for 6GB data (4GB + 2GB Bonus) at 3G speed, Unlimited Province-wide2 TalkHow can I get it? When I chose those things, I get higher price on the total 57$.Thanks
My plan was supposed to auto renew today. It did not. I added a new credit card, paid my 3 month bill, and now I do not have mobile data. My plan includes 6gb/3months so I do not understand what is going on. Any help?
I noticed from last few days that my lte speed getting bit slow i did not perform any speedtest but i noticed website taking a bit time to load sites used to be blazing quick. Anyone else having this issue ?
Do i have a option to switch to koodo now or its too late already ?
Do i have a option to change my renewal date. I mean my renewal is die by 22nd dec can i renew ky plan early without losing my 120 bucks 12gb plan. ?
I am needing to increase my data monthly. And though I have looked online and decided the options I want to select I am curious. . Now being into December billing cycle.. how might I go to adding more data for current month. .and continually afterwar...
Hi, I'm with PM since 2012. I had an old plan but I switched last week to the 30$ pla. But now I realised that I'm not able to put conversation on hold. When I'm talking people who are calling me are direcly tansfered to the voice mail. Any ideas on ...
Greetings guys, I'm kind of new here, does anybody know if PM does promotion on boxing day? Prices are excellent but if I can upgrade my actual plan to grab a little more data for cheap, I'd be more than happy. Do you guys know if PM has had promoti...
Hi Everyone, My current phone hasn't been very good since I bought it (Acer Liquid Z320 or something simular). I'm finally getting frustrated enough to look for a new phone. I don't need the fanciest or newest. I need something that works, makes call...
I just activated a new number as per instructions for those porting from Koodo and sent the moderator team a message to port my number. How long does it take? I don't want to be paying both Koodo and PM while both these accounts are active.
Hi,I was paying $126 for 3 months for my no. 289-3**-****, my plan included 3GB+3GB bonus data+Province wide unlimited calling + unlimited International Text.At the end of 3 month period, while I was recharging with Auto payment system- Public Mob of...
Hello, I want to change my legacy plan to another plan. I was not able to do it online. I tried to call but could speak to anyone after waiting for 1 hour. My phone number is 438-xxx-xxxx. Thanks
My service was suspend so i purchased a 25$ voucher and changed my plan to a lower one but its still not working my service how do i get my service working
Somehow my account was on Auto-pay and it renewed this morning when I did not want it to. I logged in last night, and didn't see that it was on the Auto-pay service, and no payment had been processed, so I thought all was good. I'm literally at the a...
Whenever someone leaves me a voicemail I get no notice of a message for hours? Any idea why or what setting I need to fix? I didn't have this issue when I was with my other carrier. I have a samusung S5 Active. TIA for any help
I registered for Public Mobile a year ago and recently I've found that my refer-a-friend rewards are not applying. It seems to have worked up until my september bill (i'm on the 3-month cycle), and hasn't applied to the last two bills. When I look in...
https://mobilesyrup.com/2017/12/04/rogers-increase-wireless-network-spending/ Rogers needs to spend more on their network. When I was with Freedom Mobile, I found Freedom's download speeds to be faster. I know Freedom has some bad areas with receptio...
I have the same issue. Tried full factory reset, even tried custom rom to fix it. I'm thinking must be a pm issue
Merry Xmas to all:Just got my phone back fom repair (cracked screen),ive had this phone for a year with no problems,now i just cant seem to get it connected to cellular data,they wiped my phone to factory settings and got just all my apps back and st...
I lost my cellphone on Friday, I need to know the following:1. How do I cancel the service2. I need a new SIM card, and also need to keep the same phone number Julley
