[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Topped up todayand data works but calls and text dont work
@CS_Agent topped up today, but my data is working and my calls and tezts are not working. my plan is $40 and is 5 gb, unlimited canada calling and text. number is 709*******Edited to remove personal info
Here we go again
Google tried to placate to carriers on android O by blocking the add APN feature which amounts to SIM locking through an alternate method. Looks like that was just a small test and now they are ready for a full release in android P. Time to reaffir...
Added funds with PIN but didn’t change plan
Hi, I added $25 to change my usual $10 plan but did so before I actually changed the plan. Now I have $15 dollars on my account because the $10 plan renewed itself. What can I do? I need the new plan right now as it includes unlimited talk/text whic...
Unreliable SMS: sending and receiving
I've been with public mobile for many years. I have been using the same phone for the last year or so. I have never had an issue with SMS in the past. In the last month or so, I've had major issues with unreliable SMS. People will send me texts a...
Change my email and password
I can't get into my self several acounnt I donyd have acssac to my Gmail and forgot password and I need to add a new payment
Resolved! Sim card locked up
How do I get the puk code from public mobile?
Resolved! Canada wide long distance included in plan but won't let me make call
My plan says This plan includes: -- 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text but when I try to make call to another province it won't go through says my plan doesn't include talk and I must buy an ad on. How toI e...
NO SERVICE after transfer from Telus
This makes it even more frustrating for anyone transferring 'service' to PM and allows moderators to either ignore issues (apparently our moderator is Amine_E and beyond confirming our account, we have hear absolutely nothing !!!). It has been 6 days...
Payment
I just topped up my account so that i can renew my plan, but it took me to an error page. Then when i logged back in Public mobile is saying that i have no credit left when i had 10$ to start with and after checking my bank account ive still been cha...
TRANSFER NUMBER FROM PREVIOUS PROVIDER
@Moderator_TeamHello,While porting my number from lucky i provided a wrong password from my previous service provider.Now my public mobile sim is not working.Can you please help me with this issue?
Resolved! Number Transfer Only Half-Working
Hi,I recently got a Public Mobile SIM card, and when purchasing a plan & activating the card I requested that my old phone number be transfered over. In the days since, the new SIM card seems to be working through my old number (the transfer was succ...
PUK code
Hello, How long does it usually take the moderators to respond about PUK code I have sent two messages so far over two days and have gotten no responce
Resolved! Renewal date
Why do my renewal date keep changing one day early each month. When I start with public my date was the 22th now it will be the 17th of feb
No service
my payment is up to date but i don't have service what can i do guy's any helpe..
From Telus: Did it solve your problem?
I received an email with the subject line above. I was sent a string of email responses from the community in regards to my suggestions for improvements for customer care from PM/ Telus. I was asked to identify whether or not each and every response ...
Add-on suggestion. Ringback service / Missed call notification.
I would pay for a ringback service and a missed call to text message service. $1 per 30 days for each add-on may I suggest. If I had to choose between them the missed call notification takes priority, you never know when you missed a call for that mo...
Carrier Billing/ buy with phone nunber
I know other prepaid will allow carrier billing with say google as long as u have a balnce doesn't seem to work with pm
Carrier Service Displays as Telus
Hello, Today I got a new phone and when I got it it had Lolipop on it and when I put my sim card in the phone it recognized it as Public Mobile but I got tired of Lolipop so I modded it with LineageOS and got Oreo now, but the system recognizes the s...
Resolved! Failed Renewal / Plan Expired? / No Service
Please read the post before responding - I am aware that "Self Serve" regularly shows "Plan Expired" during renewal but this time seems different - Thanks!-----------------------I have been with public mobile for a long time (more than 4 years) and o...
Resolved! No Service
Hi I just switched to public mobile and cannot use data or make calls (shows no service). I have purchased a plan and activated my sim card. What am i missing?
Resolved! SIM card delay
Hi, just wondering if there's some delay on PM end getting SIM cards out.It appears that my order hasn't even begun the shipping process 5 days later... It is still in order processing. I lost my SIM while travelling and can't use my actively billin...
Internaional Texting does not Work
Hello Admins I really need a help, Before I only got the 10$ plan but recently switich to 30$ Plan to have the unlimited canadawide call and text as well as the Unlimited international texting but as I try to message my friends in the Philippines it ...
PAYMENT
When I click "Payment" to register a Visadebit, there is not place to even registr, can anyone help?
Resolved! tried to re-new(pay) my bill unable too
This has been an on-going issue since day one every time my plan needs to re-new it does not do auto-pay an when i add a differnt card to the account says unable to make payment!!!!!!! i would like to have my phone activated please! i have more than...
Scammer?
I’m new. I just noticed on my Usage section that two calls have originated from my number with a destination number 778-580-4001. I’ve never called that number. When I reversed looked it up, it was reported as a very possible scammer number. How can ...
Cannot receive email to text at <phone#>@msg.telus.com from my web server
Hello, I have a webserver and I'd like to receive some notifications from it under certain conditions. Whenever my server attempts to send me an email it is rejected saying:smtp; 554 imta02-abbrlw Telus E2SMS ESMTP server not available - POL101 -...
PLAN IS ACTIVE ON ACCOUNT BUT UNABLE TO MAKE OR RECEIVE CALLS AND DATA NOT WORKING
How do I contact public Mobile? Same issue as post.
Resolved! PLAN IS ACTIVE ON ACCOUNT BUT UNABLE TO MAKE OR RECEIVE CALLS AND DATA NOT WORKING
After top up my account Plan is active on account but not able to make or receive calls and data not working.phone restarted did not work. need help fixing issue.
Resolved! Plan expired, funds are now available. No service
Pls help. credit card expired, I updated the info. 45 min later still no service.
$20 data only plan not workiNg
I purchased the $20 250mb data plan 2 days ago and it has not been working. I need help with figuring out what is going on. All my settings are set for data to work
