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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! text and voice only plan

hi would like to refer a friend, to Public mobile. comparing PM to chattr Chattr offering unlimited provincial talk and 100 text for $25/month the best I ca find with PM are:Province wide, No text =(76-6)/3= $23.33/monthProvince Wide global text = ...

Tax exemption for Native Status Card Holders

I am asking this question for my mother, as it doesn't really apply to me. My mother is a Public Mobile customer who is set-up on autopay. She should be receiving her Native Status Card in the mail soon -- it was a long process to apply and get appro...

Resolved! Porting Public Mobile Number to another carrier WITHOUT CANCELLING PLAN

I am wondering if it is possible to do this: port my current public mobile number to another carrier without cancelling my public mobile plan and give my current public mobile plan to my son who will assume a different number on public mobile.

Resolved! I want my money refunded

My cell phone has not been able to make local calls or recieve Any calls since July 7th please have my 148 dollars refunded I have lost work and many important calls. I recieved a new SIM card but am afraid to activate it as I have had no support fro...

Resolved! Ordering more than one SIM Card

Hello , I was on the website today and decided to make the move to PM. When I went to order a SIM card for my wife and myself I noticed that I could only order one at a time. Is there a way to order two as opposed to ordering them one at a time? Your...

The weather affects reception?

Hi, Ottawa south here. The last 2 days with all the storms rolling through my service has been quite spotty around the Uplands/Hunt Club area. Is it just me, my device, or is this a common phenomenon?

Grandfathered plan need texts meesages add on.

Hello! Just would like to get a clear idea about something. Is it possible to add text messages on to a grandfathered plan?

Resolved! Long distance calling

Im with 40$ plan of provincial wide calling and 2gb data and was trying to call a friend who is having a number got from Montreal, Qubec which now transferd to Ontario. I only got a message that I have no active longdistance add on. Did anyone else h...

Where can I turn off my phone due to "NO SERVICE"

Hey Guys! Is there a place around you where you experience service cut off? If yes, let PM know. So far, it's 100% ok in my region. Best,

Resolved! $90 Plan

Just wondering, my friends would like to join Public Mobile, but they want the $90 plan, is there anyway to sign up for them to that kind of plan now or is it too late? Thanks

Re: Phone Number Appears to be outside of Canada number to people texting

was this ever solved?

Resolved! Plan Changes

Hi everyone,I'm a little confused at how the plan changes work. I signed up yesterday the the 90/days $120 package and I just realized that I didn't check off text. I'm trying to change it and it's saying that it will be more than $120 although there...

Changed phone number

I have been having ongoing issues with my PM phone since I joined July 1st. I suspect he issues are all related to the 226 area code causing problems for PM but have not been advised to date. Decided to change my phone number with PM before switchi...

Resolved! Problem porting to PM from Telus

I attempted activating my PM sim card 6 hours ago, and it seemed to complete successfully. I got a couple emails afterward saying my accounts were activated successfully, but I'm still waiting for the port. I tried to log into self serve but it said ...

number porting issue

I ported my number a week ago (i tested it on this website and it was available). It's currently not working with my previous provider - they see that it was taken by Telus (i never talked to Telus but believe it's Public mobile).When i was trying to...

Oh no! It looks like something went wrong, but don’t panic.

Can't log into acct since I asked to upgrade my acct to the 6gb vs the 4gb. A bit of a problem with a self serve provider... Getting help has been a challenge. For starters email inquiry form asks for acct number, sorry can't give that to you sinc...

Resolved! My phone doesnt work

My phone doesnt have talk, text, or data yet my bank account was already charged the money. On top of that i cant login to my self serve account and when i hit forgot password and enter in email it says not verified even though i know i have verified...

Resolved! Account disabled

I left public mobile last month for another carrier but have decided to return to PM. I tried to login but the account has been disabled. Is there anyway to get account reinstated?

'The phone number entered is invalid or you may have created your profile already. If you've'...

Hi All! I'm getting a 'The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here' message when I attempt to sign up, any idea why?

Coverage in new brunswick ( moncton)

Can i use public mobile services in momcton new brunswick , and can i keep my old number !

Resolved! Email to Text/SMS

Hello! First post and hopefully soon to be Public Mobile user! I am a real estate agent and depend heavily on my brokerage office's email to text service to get alerts and timely updates on my business. I am currently with Rogers and paying about 70...

Cellphone Unlocking Suggestions

Does anyone have trustworthy unlocking services other than carriers for iPhone 5? I am under Virgin/Bell and am looking into my options. There are a lot of online options but I don't know which ones are successful/trustworthy, would love to hear any ...

Accidentally overpayed during change of plan

Hi everyone, I'm having an issue with billing after switching from the 90$/90days to the 111$/90days plan. I sent the request on my self-serve account to switch on August 9th and my renewal date for autopay was August 10th. I don't really remember wh...

password reset & security question

Hello - my credit card was recently compromised and so i missed the payment date for my phone. I got my service suspended. I was trying to log in to put in my new credit card info but my log in attempt failed. I tried resetting my password but it ask...

Resolved! Data used for speedtest

I was reading on various speedtest apps and the data they used to conduct the tests. On an average the app uses 18-20 mb of data for one speed test. However I also read another article which states that T-Mobile now does not count data usage for spee...

Resolved! Switched to new rate plan with phone & text, but getting no phone and text service.

So I recently requested via PM's email support system to have my 90-day plan switched to the new rate plans that were recently announced. On Monday evening (August 8), someone from PM emailed me back saying that they had applied my plan switch reques...

Resolved! forgot to add texting to my plan

I just signed up as a new customer. Had some timing out issues, so went back and entered everything again, and somewhere in the confusion, I forgot to pick texting. I picked provincial calling, 6 GB data for 90 days and meant to add texting (I paid...

Resolved! Transfer voip number to public mobile

What is the process to transfer a number I have with voip service to public mobile? len

Resolved! Is it mandatory to port your number over to PM?

Just wondering if it's mandatory to port over your current number if you want to use public mobile. I'm planning to get one of the plans on PM while keeping my current plan for my brother.

Resolved! Need Advice

Hey Guys, So I want to give my mom my old phone, but I'm not too sure of how to go about it. It's a moto g first gen, which needs a micro sim so right off the bat I know we're gonna need a new sim (her old phone is using a regluar sized sim). In whic...