Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've had my line since January 2018 with a plan that includes US calling. I'm working from home this week and I've had feedback from a US client that when he calls me (multiple calls over the last 2 days) it says my number is invalid. I can't ask hi...
I signed up in Walmart last weekend during the flash sale. I didnt try it in the store cause they are closing soon when I arrived. Just put the SIM card in last night and cant find the network. Tried mutilple phones which none of them worked.Phones ...
I modified my plan, set to change at renewal date, and after the change went into effect I no longer have service. I've googled and saw from other posts on here that, apparently, this is a common occurence... it really would be nice to know before, o...
So, on Saturday, I opened up 2 accounts at Wal-Mart. Everything went smooth, first account is 100% correct. The second one, however, I don't see the $2 reward online even if it says AutoPay activated.What am I missing?
One of our PM lines has this offer, but we are in the process of filling out the required information to set up the new account at Koodo. We need to wait for Koodo SIM card to arrive through the mail in order to complete the whole process. However, o...
Hi. We are in ontario. Not in our home province. Today i bought a plan on 3 accounts for talk us roaming 8$. I wad yold here in forum that if i have a us roaming plan add on it will also work in Canada. Im still in Ontario and nothing works. So...
Call forwarding is failing every time. All forwarded calls are being forwarded to another public mobile phone. The calls ring at the forwarded number but only dead air on answer. This has been all month or longer now as it took many times for me to i...
Hello! I referred a friend to PM yesterday (@amogh12) and he is currently having issues with the porting his number. He is porting from Virgin Mobile. It looks like he was only able to send/receive messages from me who is also on a PM network, but no...
Hi Ok so if im in the US and dont have a US add-on what happens when... Someone texts me? will i get it without being on a plan? I try to text? Will it use my availible balance on a pay per use basis or just not work? i try to use data? Will it use m...
Hi! Anyone know if it is possible for me to renew a 90 day plan early if I pay funds to my account?Long story short, I ran out of data and my plan renews on Aug 9th but I'm going on vacation where wifi will be spotty so I'd like to renew my plan now ...
Anyone has some experience? I had sent private message to Moderator Team.My account is fine, all runs well.But I cannot connect to PM network....I suppose my area is not coverd by PM....
Hello, I reloaded my account on July 25th and I believe the button for payment loaded twice because I can see an extra $35 on my account and my credit card was charged twice for the amount of $35. My intention that day was to do a one-time $35 credit...
Hi there, this is more of a feedback than a discussion. I decided to switch from Rogers to PM yesterday. I went to London Drugs to get a card for myself and one for my wife. I was put off a bit that they wanted to activate it right away. As I meant t...
Hello, my online activation process has finished but when I tried putting in my sim card it is looking for a simcard activation number...what is this?!! Please help @CS_Agent
This topic was brought up in a different thread, but got lost in the overall discussion. hoping @CS_Agent could add some insight. the scenario is if someone has say $40 in available funds and is on a $10/30 day plan, is there a way to stop the rene...
Hi Folks Since TElus owns Public Mobile, can I use a Telus SIM (New, never used) to activate on Public Mobile? Or do I have to snag a PM SIM?
HiI tried to create an account with a new bought SIM card number but I did not finish the process. Tried to start over to create an account but found that my cell phone number is now invalid. I tried to log in to my account to check if I have already...
In the roughly one and a half years that I have been with the service, today is at least the second time I recall where a software glitch coming out of a maintenance outage has led to fairly widespread impact to customers. Following these incidents,...
Hello, I'm looking to port my mom's phone to PM but I have a couple questions regarding add ons. I want to get her the $10 plan (can someone confirm if this is eligible for the autopay discount?). In the event that she goes over the 50 minutes inclu...
I tried porting my number over from petrocan mobility and it says on their end it failed, however I have my old number with my new sim card from public mobile and when I ported it on public mobiles site it said successful. I can send and receive text...
I signed up for an account and then changed my number when I got home. Now I cannot recieve any incomming calls on the new number but I can make outgoing calls and the new number shows up on other call displays. When other phones try to call they r...
I transferred my phone from Freedom to PM on Sunday and today is my 3rd day on PM There 3 main issues that I have with Freedom1. Lost signal in certain location: my car park, gym waiting area etc2. Cannot call my clinic phone number3. Lost signal in ...
I have troubleshot my kyocera dura force phone and data is on, but i cannot send or recieve pictures. The problem only started the day i switched to public mobile
My Account did not auto renew? what am I supposed to do? I cant log in either....I requested a reset password but email not coming throu.... I need a moderator... @CS_Agent
Hello, I just moved to Canada last week, and want to keep my phone number from Atlanta Georgia, but use it on a local plan. Is it possible to port a number from the 770 area code to public mobile. I tried to do it with another provider, but I got an ...
In the FAQ for the $25 referral credit promotion (https://productioncommunity.publicmobile.ca/t5/Announcements/Get-a-25-Credit-for-You-and-Your-Friend-by-Referring-them-to/m-p/256239), it says "you are eligible to take part in this promotion as a ref...
I need to make some US calls this week, and want to add this feature to my plan for one month. How is this done? Thanks.
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR...
Can we get an official headsup on what exactly happened today with autopay for autorenewal? A few people that I referred had issues with their autopay not going through today, and I think this is messing up my referral bonuses now (not to mention bei...
I assumed I would be able to change my number after porting out and continue to use my Public Mobile SIM with a different number. I had a $42 balance so was hoping to use it as a second line.How do I get me credit and account t reinstated?
