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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Family credit card

Hello,I've been a Public Mobile subscriber for over a year and had no trouble using autopay. My credit card should have been charged today for my service, but no charge went through and my phone and text messages aren't working. Three days ago my hu...

Resolved! Charge didn't go through to Credit Card but have zero balance

Hello, I forgot to update my new credit that I received after it expired this past September. I believe they charged the expired credit card, but it seems like it went through on my self-serve account, but nothing shows up on my credit card statement...

Not getting all my data.

My plan often runs out early saying I've used 5900 of 6GB. The kicker is I have a 12GB plan. Any way this can be switched?

Changement de carte Sim

Bonjour j'avais un téléphone avec vous et je veux le donner à ma mère. Par contre la ligne ne fonctionne plus depuis quelques mois, ma mère veut mettre sa carte Sim de videotron mais on me demande le code pin de déblocage du réseau Sim c'est possible...

Does anyone else find this mundane

So I get prompted to pay my billbut the plan is “active”no amount due. Wtfso I add my funds like every painful holiday with publicmobile (paying a bill really shouldn’t be this hard) but it I have no amount due and my plan is active till January 30, ...

Re: The Oracles are here!

What a lame post. Rah rah sis boom bah!but how on earth do you get an oracle help oh they buried that info HEYthis way you help peopleits akin to crapping the bed. Bloody painful trying to get my account up every three monthsseems you guys find a way...

Credit card expired and now switched

Hi my plan was set to renew on the first according to texts. The credit card on file had been lost and I got a new one but I forgot to update it. I have now updated the credit card but I do not have service still! I noticed because today I cannot mak...

Resolved! Shoutout to mod team

Just wanted to give a shoutout to @Simon_O and the mod team. Thanks for the fast fix to my family member's renewal /plan change issue ( Furture dated plan was charged but not activated). Your reply /fix was quick (<1hr) and response very empatet...

want to change plan, not allowing me !!

I want to change plan from 1 month to 3 months and when I was topping up my account I selected $105 for 3 months. Now it's showing me only $53 in my account and didn't change anything. @CS_Agent

60for5GB-4GLTE

Hi PM Goorooz, Im with Bell now, and my billing cycle ends on 17th.Does anyone know if this promo is still going to be available or can i get it now somehows but to start using it on 17th? Thanks

Resolved! Duplicate billing

I had problems setting up my account initially. Now, checking my credit card, I see that there are four $0 transactions to public mobile, and two full payments. It seems that four of my attempts failed (the $0 paid), but two didn't, although I wasn't...

New account problems and private message limit

I tried opening a new public mobile account yesterday and kept getting various error messages (cannot use an email address, SIM not valid). Finally managed to go through all the pages and tried to pay - then got another error in the end. However, I d...

Bonus Data

Just trying to get a definitive on whether the Bonus Data would Continue over on your next 90 Cycle? If I sign up for a 90 day with 12 GB + 6 Bonus GB, for a total of 18 GB of 3g. On my next 90 day cycle do I get the same amount of Data? 18GB? Thank...

How do I buy extra data?

I mistakenly use my mobile data to watch drama, right now is 95% been used. If I wanna purchase more for this time only; What should I do? How much do I have to pay?please reply ASAP. And, thanks for help!

data is not working

Good afternon, For some reason my data stoped working, I tried restarting my phone many times and still nothing. I even trid loging into my account and it won;t display my data usage, or let me add data. please adivse thanks.

Resolved! Newbie questions

Hi all, i’m new here, thinking of switching over to PM maybe. Silly question: promotions are only for non-PM subscribers? If you’re already with PM, there is no way to take advantage of them, right? I’ve heard that there is no way to find out from PM...

Resolved! Unable to update the credit card info for autopay

Hi team, I was not able to remove the old card and add a new card for autopay. Would you please direct? My current credit card on file is expiring soon , need to update the info.

generic error porting phone number

I'm having trouble with the pm website when trying to port my phone number from koodo. When I go to "change number" and submit my koodo number, instead of the page asking for the old service prodider account info, I just get a generic error message. ...

You have reached the limit for number of private messages that you can send for now.

You have reached the limit for number of private messages that you can send for now. Please try again later. REALLY, Public Mobile? How do I resolve an issue with a Mod if I get this? H

Resolved! Deleting Private Messages?

So, I received another private message with all the personal details last night. (And here I thought my link to the private message form with the moderators as recipient included in my posts should be as straightforward as it gets?) I have directed t...

Resolved! Can't Add Data Add-ON?

I've done this quite a few times, but this time I'm getting some sort of error. I put 30$ on my account and when I go to purchase the 1gb data add-on it says this: ValidateAndUpdateOptions/Provisioning_14 Still shows $30 in the account and still no ...

Changed plan today - no phone calls (not even local) working.

Just changed plans to include a bit more data and Canada wide calling today on my 90 day renewal date. The payment was made and my profile shows my current plan as the correct one, however no phone calls (not even local ones) are working for me. Tri...

Resolved! Autopay charging lost card

Hi everyone, Recentely I lost my wallet with credit cards inside. My payment day came up and I forgot to switch my card to my new card. My phones texts, data, calls, would no longer go through so I went on the site to change my card. However, I ch...

Resolved! Repeated locked out of selfserve

Hi, I am having an incredibly frustrating time accessing my password for selfserve. Every time I click on forgot my passsword I get the email hours later and when I click on the link I’m told it’s invalid because too much time has passed. Help!?!?

Resolved! SIM card and a GSM modem for Raspberry Pi

Do the PM SIM cards work with GSM modems? I am trying to register on the network with a PM SIM i have inserted in multiple GSM Modems for Raspberry Pi but the never register. thanks

Was forced to pay so I could adjust my plan. Then adjusted it and had to pay full plan again

Hi, I wanted to change my plan but my phone plan had expired. So, to change the plan it said I had to unsuspend the phone. I did. Then, to change the plan to add text I had to pay the whole monthly fee again instead of the added cost. How can I ge...

Ideas with phone systems...

Hi all! Not exactly related to PM, but somewhat a little bit... I was just thinking some of you might have some brilliant ideas for me You usually know a lot of things about saving and there are so many apps, companies and technologies that I missed...

Resolved! My account locked out

Why wont it accept my visa debit

Hello I tried to set up my account with auto pay with my td canada trust visa debit card and i enter all the correct info on file for my bank account and it came back saying it could not be processed

Having trouble with my 437 area code number

Everytime someone local calls me, they get a message indicating that the number is long distance, without fail. The number is supposed to be a local Toronto number but it doesnt seem that way so far. Also I haven't been able to access data from my ph...

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