Trouble activating new SIM

[fromrachel]

Hi @CS_Agent

I just signed up for Public Mobile and recieved a text that says: 

"Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to publicmobile.ca, click Contact Us and complete the SIM & Activation online form. Thanks." 

I believe this is because I attempted to port my old number over from Rogers and this port was unsucessful. Can someone please help me complete that process? Thanks! 

[Lieux]

Very quick Ashley!!!! 

[CS_Agent · Accepted solution]

Hey @fromrachel

This certainly does mean an issue occurred with your port, so for us to fix it, please send us a private message.

A few factors you can include are your Rogers account number, PIN and IMEI.

Also, please make sure your line with Rogers is still active.

Best regards,

Ashley