Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why do you keep billing me one day earlier each month??? I have went from the 5th to the 4th and now the 3rd???
My plan expired today and I wanted to switch over to the most basic plan... but unfortunately, as I just found out, I have to reactive my current expensive plan before I can get on to a basic plan? How does that make sense? Anyways, moderators, pleas...
when I signed up there was a promotion for second month free and my account has been charged for the second month. I also have not receive the $2. monthly autopay reward - it has not been deducted. I also just referrred a friend which is to result i...
Hello,I've tried pm'ing the mods and haven't received a response. I have been out of service for 1.5 days. It says my account is suspended for insufficient funds and will not let change plans. I've topped up the account to over $50.00 and still not a...
I was double billed yesterday for services (I see that isnt uncommon based on the number of posts about that on here) Problem is I have sent two messages to Moderators in the last 24 hours and am not getting any response. Any ideas?
I am new to Public Mobile. I have setup the Public Mobile APN, and the Mobile Network State shows Connected. Whether I try to use my browser or use Messenging (MMS) to send a photo there is no connection to cellular data. No response to emails sen...
I was on a 30 Day $40 plan that expired because autopay was not activated. Now when I try to reactivate on the $10 plan it does not allow me to do so. There are funds in the account but the option I get is to top uo to reactivate plan(meaning to to...
Hi , I received a call from koodo customer service where they offer me 200$ bill credits with 35$ plan , comes with 5GB internet unlimited nationwide talking , international texting etc. Right now I am paying 33$ per month for being with PM for 5 ye...
Hello everyone How can I get the 10$ plan? Can I get also 2$ waive for auto pay for this plan ? Thanks in advanced
So I got a voucher yesterday and they didn’t give me a pin. Told me that the huge number on the receipt was it. Had to drive 45 minutes back to the store because someone else purchased it for me and brought it. They finally reissued one and gave me a...
I've been trying to port my Bell number to public mobile. The self serve worked the other day when I was on my phone, but now after I enter my number to check its eligibility, another screen loads saying generic error. Is anyone else havng issues or...
Hello everybody, I recently made the decision to switch over to Public Mobile, and have encountered difficulty in getting started. I purchased my SIM card online, and have tried to activate it through the online system, but ran into trouble on the se...
Hi,I have a Moto GIMEI 35930xxxxxxxxI would like to request my phone to be unlock Thanks
When I am post for new message on new message can I self serve the long service @LEGO or does data for new lineage on @shawn1 ?
Hi All, My wife and I relatively new customers (2 months) at Public Mobile and we've enjoyed using it here. We saw no need to pay premium prices for old phones we had paid off and our only regret is that we did not do it sooner. That said, my phone...
I am wondering if Public Mobile keeps a copy of customer messages for backup? Sometimes, we accidently deleted messages and it is hard to recover them without backup.
Hi I just signed up for a new conenction. It looks like the SIM card is not activated. I tried using the SIM card on multiple phones and still an issue. When i checked the IMEI checker, the message was that my phone is supported. The phone i am using...
Hi, Is there a way to receive my notice of payment by email instead of sms... or to receive it to another phone number (by sms)? Thank you.
Hi guys I apologize if this topic has come up before. I have noticed in my short time with Public Mobile that the speed is really super good for what they advertise as 3G speed. I don't want to jinx it but I was getting over 100mbps. See the screensh...
What are the password parameters for accounts. I cant get into my account and the reset password doesnt work. But i think i can figure out what my password was if i know what the parameters are.
So far, as I see this Mobile Company REALLY HAS problems! I need to speak with an OFFICIAL Public Mobile Supervisor...PLEASE!I had problems before...now its WORSE.... Not only I lost my "dicounts"...but I lost complectly usage of my phone...also NOBO...
Hi Moderators, I have been directed to contact you via the forums from a Telus employee regarding a request for a refund on the prepaid service which did not activate at the time of our purchase. Some background on this, me and my Partner purchased 2...
Hi,I recieved a text that my next payment was due Aug. 31.My PM account stated auto pay was Aug. 30I took the last koodo offer Aug.29. But...Autopay was done Aug. 28.Please tell me how can I recover that?Thanks,
Hey Community!! I was wondering if the international long distance add on include calling to Panama? Has anyone tried it?? Thanks!
Hello, @CS_Agent I switched to Public Mobile last December. The switch was effortless. Then a couple months in, I had some issue with my autopay stopped pulling automatically from my bank account. I put up a post and a mod replied and addressed the m...
When I receive calls from some US based tech support companies, my phone rings for less than a second before it goes to voicemail. This has been the case for at least 2 different android phones that I've had and was never a problem with my previous ...
Hey thinking about switching. If I jumped on a plan at a promo rate and set auto renew am I paying that amount for as long as I keep paying or will the price change after the promo?
Every time i punch in my pin it says invalid pin . i call *611 and same deal i go back to 7~11 they make the call to the seller and am informed that it is a valid pin . please help me this is getting to be a bit much for me iv tryed to contact the c...
Ive tried multiple passwords and am now locked out of my account. Ive tried the reset password several times and have yet to receive an email.
Hi my phone says emergency calls only no service at the top and phone doesn't dial out it says "cellular network not available" I took it to the retailer and they said it might need new sim card what can I do to get it working thank-you. Please send ...
