Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to add new plan, server apparently hacked

I managed to log into my account in order to change my plan. However, when I click on Change Plan nothing appears under current plan or new plans. If I can click Try Out More Options I get the message below. I tried with 2 different browsers and no l...

Resolved! No cellular data since this morning

Hi All,I'm with iPhone X, with Public for about 3 years, no issues so far (other than need more data ). Since this morning, I have no cellular data. The phone shows it has LTE connection, but no data when I swith WiFi off. I rebooted my phone with n...

Account and plan not active. Can not make a payment

I am trying to activate my phone again. When I login to the account portal it says account is inactive and I can not change plan.

SIM not working after online activation

After two messages to the Moderator team, I will try here. Can anyone help me to activate my SIM? I went through online activation that looked to have completed successfully (PM had no trouble taking my first payment out). I inserted the SIM into my ...

Can't receive calls or texts

Hi,I ported to public mobile from chatr over a week ago in Walmart. I can make calls and my data is working but I can't receive calls or texts.There seems to have been some issue with my port. Thanks for your help.

Does the $10 Talk/Text Plan Qualify for the $25 Credit?

Does the $10 Talk/Text Plan Qualify for the $25 Credit? If so, does the Walmart/London Drugs employee need to enter a special code/do an extra step or is it automatically applied in PM's system?

Resolved! No data in Canada after trip to the USA with roaming add on

We drove to USA yesterday on a same day trip. so I purchased a 250MB usa roaming add-on. On my trip back from usa, once I crossed the border and came back to canada, I lost the data access, after endless reboots, it was not working. but I can still m...

Resolved! No Sim Card Error

I switched over from Koodo over a week ago. Everything has been going really well until today. On three seperate occasions my phone will say that No Sim card is installed (even though I haven't touched the SIM card). To fix it, I will then take the S...

How to turn off / disable magnetic flip cover sensor

I have lineageOS 15.1 (andriod) on shamu (google / motorolla nexus 6) and everytime my phone goes near my magnetic car mount it thinks it went into a case and turns off and locks the screenHow do I disable it? Back in the previous version (14.1) it w...

Can I withdraw the messages I sent to the Moderators ?

I sent messages to the Moderators for help. Then I find the solution. Can I withdraw the messages?

Free credit did not appear on account

I bought my sim 7 days ago and was promised my second month would be free. I was expecting my account to be credited, it has not. The vendor spoke to Public Mobile at time of purchase and they assured the vendor that I would get second month free and...

I havn't received $10 credit in my account yet. When can I get it?

Hi communities, I switched to Public Mobile last Tuesday and got a message from public Mobile saying that '..You've received a $10 credit!...' but I haven't got it until today. When will I get it? Anyone knows?

Changing shipping address for a SIM online order

Hi. I accidentally wrote a not existing shipping address while ordering a public mobile sim online. I need to change it!...what can I do ? thanks

Resolved! walmart ported number but Sim not recognized

Ported from Rogers to Public. I have an Essential Phone. Put in new Sim card. booted up and showed Public Mobile in top left hand corner then went. Cant create account as I cant verify a text message that does not get to phone? Any help

Moderator no reply

@CS_Agent I have PM moderator on Friday today is Sunday no answer. I do not receive phone calls on my phone( the message says number not assigned) but I am able to call people and the number that displays is the right one. I switched freedom to publi...

Resolved! SIM Lock PIN and moderator wait time

Hi, just switched to PM from Fido.first of all the default SIM PIN for PM is 1234 not to confuse with your account PIN or phone PIN. Second if you mess that up you need the PUK from the moderators. (see here KB 249348 )I just mess up and requested th...

$30 promo with 1GB data

I signed up for the $30 promo with 1GB data a few months ago.https://www.publicmobile.ca/en/bc/promotions/30for1GB-3G (link no longer active)I am being charged $32 and then $30 with auto pay.I don't recall seeing anything about $32 when looking on ...

WoW mobile at Bramalea City Center

I went to WoW mobile at Bramalea City Center to port my number over to Public Mobile. The rep was cordial, but refused to do the activation. He said he can sell me a sim card for $10 and I can activate myself at home. When I mentioned the promo that ...

Porter problems

I was looking to switch from Freedom and went through the whole sign up and port in process. Turns out my Public Mobile sim card can now only make outgoing calls and not receive incoming calls.

Payment vouchers from Shoppers Drug Mart not working

I decided to try payment vouchers as my payment is never automatically deducted from my credit card. I contacted Visa and they claim that Public Mobile is not deductiong the payment. I honestly do think that the problem is at Visa's end but I don't h...

cant receive text and rewards

I join a $20 plan with unlimited talk in Walmart, the salesman told me that the plan can receive text but cant send and also I will have a $25 rewards after 72 hours, but now get nothing

Unable to recover password

I've gone through the screens 5 or 6 times. I get to the point where it says to check your email to complete resetting your password and there is no email received. Can someone help please.

Coveraege Issues

Hey all,Just want to know if anyone else is experiencing this. I just had a couple trips up to Sault from the GTA and noticed that I had no reception between towns, such as around Spanish and Espinola and even just out of North Bay and Sudbury. I j...

Can't Disconnect account: Email address not recognised

Hi there, my mother wants to disconnect her service, as she never uses her phone. However, she can't remember the email address and password combination associated with her account. I tried to log in using the information she had written down and it ...

Resolved! 6-digit code - Incorrect

Just got a PM phone line today. Trying to create an account, and it keeps saying my 6-digit code that was texted to me is Incorrect. No number to call. Regretting this choice so far..... Who do get help from?

Renewal

Has the renewal issue resolved since the infamous system maintenance Saturday.28 July 2018?Let me know if your renewal went through without problem for last week. TIA. My payment due date is Aug 25th and I have $52 available fund and $9 rewards to c...

Appel international limité 18 pays!

Public Mobile (TELUS) prévoit augmenter la liste de 18 pays et baisser ce forfait $15/400min?? Le Japon n'est pas inclus alors que Lucky Mobile (BELL) offre $5/75min: https://www.luckymobile.ca/magasiner/forfaits/prepaye/options/interurbains-internat...

Resolved! Community Rewards

First month and I recieved $2 Community Rewards, Plus $2 Autopay! I love how cheap my bill is! It is less than half of what I was previously paying.

Auto pay charge is too high

I’m getting charged $30.51 each month for the $25 plan. I’ve signed up for auto pay which means I get a $2 reduction in my monthly amount. I should only be charged $25.99 (calculated by $25-$2*1.13% for tax). How do I get the amount they are charging...

7 weeks and still haven't received a refund..

I am more than disappointed and upset with this company, I cancelled my plan more than 7 weeks ago and have still not received a refund. I was told it would take a month and I would be refunded the $40, but that is still yet to have happened. I find ...

Community

Forum Posts