[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New to Public Mobile
I just joined PM over the last few days and just wanted to relate my positive experience. I switched over from Rogers in two stages. I had a Share Everything Plan with my main line and my wife's secondary line. My wife went to the local Walmart in Ne...
My Account Access (Security Questions)
Hello everyone, long time Public Mobile user here however I am having difficulty accessing my account on the Public Mobile site. I am trying to up my plan however I can not remember my password or my security question. Apparently I am supposed to c...
Resolved! Can make not receive calls
I signed up yesterday and have tried everything to fix it in this community.I can make calls but not receive them. I also cannot send or receive text. I've sent a message to moderator with no response.@CS_Agent
Resolved! My first day on Public Mobile
Just wanted to share with you my amazing first day on Public Mobile!I'm a fresh transplant to Canada, in Halifax for a few days to rent a house and register a Canadian phone number before I run back to the US to wrap up affairs. Having a Canadian pho...
Resolved! Samsung Galaxy s9 best phone for public mobile
The Samsung Galaxy s9 I have has had no issues with public mobile services the data is literally as fast as my home internet server is 120mbs and there's no call drops there is a good idea to use I was told by a friend to try it so I did and I know...
Province Wide Talk and Text
I just set up my account tonight and chose the $25 province wide talk and text, but cannot call my home phone number, says it is long distance, even though they are both in the same area code, any ideas how to fix this?
Can’t make calls
I changed my SIM card and now it says I need an add on to make a call that is not long distance
New SIM card and now can’t make or receive calls
I just changed my SIM card and now I can’t make or receive calls even though it’s part of my plan. I can text though. Help
I don't remember my PIN that the automation asks for.
When asking to review my add ons the automated voice asks for a PIN. I don't even remember making a PIN for my account let alone remembering what it is. Is there a way to check data usage through *611? As I was looking for a way to check it without l...
Galaxy S3 usually fails to call out, and incoming calls often go straight to voicemail
Hello, when I typed my IMEI into Public Mobile's IMEI-checker, the result was positive. But well over half of the calls that I attempt fail (i.e., no actual ringing occurs... the call just completely fails after close to a minute of waiting) no matte...
is phone tower down?
Hi, guys I am living at Fredericton, NB. It seems data service is down to me for the whole day. It worked fine yesterday, but not today. I cannot browse the website, check my mail, I only can make the phone call. Does anyone have experience same ...
Account was activated but not the SIM
Hello, I went through activation process and then got an error. When i tried t start activation again it wouldn't let me us my email. Its because my account is set up but i didnt get a SIM activaiton confirmation email. What can I do to fix this? ...
Invalid Sim
My iPhone shows "invalid sim". I tried restarting it multiple times however it keeps showing up as "sim failure". I tried putting the sim into other phones and it shows the same message. HELP!!!!
Data not reset and incoherent mods aka service
Over a week goes by. The moderator team aka Service obviously heard my issue before here. Their reply was simple , that I used up my data. Sorry but I did not and I watched the last 2 gb of my 8gb dwindle to nothing waiting for them to reset the usa...
Resolved! Cell Phone Towers
I would like to know whos cell phone towers your using for your service? ie: Telus,Rogers?
Get recording saying I don't have a talk plan
I was dialing out and got a recording that I don't have a talk plan and was asked to upgrade my plan. My plan is unlimited text/talk and 4.5g of data for $40/mo. I have not changed the plan or any other features and am on autopay. I made a call li...
1GB USA Data roaming ?
Hi, Is there anything more than the 1GB data plan available for USA roaming ? I suspect I can buy multiple of these, but wondering if there is a better deal. I will need both talk/text & data for the USA. I also need these on a monthly basis so it ca...
ATTN Mod: My phone was stolen and I did not set up My Account yet
Hello,I had a public mobile phone stolen and need help to set up my account so I can cancel auto payment, I re activated with a new account. French speaker posting with the help of google translate.
Error Activating SIM
Hello, I was activating a SIM card for my girlfriend. There was an error at the very last stage while processing the completed activation.Credit card was charged for the $46.00. No confirmation email received for account setup.Would someone be able t...
Need Help!
Phone will not allow me to call out even tho my phone has unlimited canada wide minutes on it
Autopay & changing cc
Hi all, I had autopay set up and recently that credit card expired. I forgot to update my account and I noticed yesterday when the payment tried to go through, it failed. I logged on to my account today and updated my credit card information. I wasn'...
can i use my phone if iam traveling to china and taiwan?
i will be traveling to asia, and i wanna know if i need to add a new plan to my phone? if so whick one is the best ? or do i need to get a new sim card for asia?
Plan payment problem (autopay)
HiI have setup autopay, first I got the message that it didn't go thru yesterday. I saw that everyone were having problem so I paid it myself first.I sent a PM to mod with no reply yesterdaynow I lost all the rewards as well.are the mod working??Than...
Privacy and Security
Today, Nov 8, 2018, I received an email asking me to participate in a Public Mobile survey. It originated from a company: cicicresearch.com. It had a lot to support its authenticity — an SSL secured web site and displaying the Public Mobile logo on i...
Resolved! Plan payment issues
Charged my debit visa online but it did not put the money towards my plan so where is my money gone it’s out of my account I do pay as u go 50$ it should be instantly applied help me
Resolved! Double charged, Can't use phone
Same issue as others on here. As seen below, for some reason they charged twice on my Public Mobile account, credit card charged once on auto-pay. Still requesting an additional $60 to get my phone to work. Pretty frustrating.
Resolved! I paid and have no service... Now have to pay again???
I have a 62$ plan... I was a day or two late paying... But paid in full with a $25 card and $40 voucher card coming to a total of $66 on my phone and what was left. I got a text saying my payment was successfully made but I still couldn't use my phon...
Account Locked - Need Reset
I messaged the Mod's yesterday for a reset. Still no response. Looks like my auto renewal thru my CCD didnt go thru. How do I get the Mod's attention to get my account reset??? Thanks
Resolved! The disappearing Gb (95% was gone in minutes)
I'm very upset right now.I used the data from my data plan like I usually do and even though it's extremely expensive, I end up purchasing more data @ $30+ tax for 1 GB.I don't usually have any issues but at approximately 5:10am I spent $32.99 for...
Transferred Number issue
Hello there, I have recently made the decision to transfer my number from freedom mobile plan to public mobile plan. However, with that decision, several issues raised. First off, since my cellphone was first bought from a freedom mobile store, it r...
