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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Request for Port number

Hi guys,I signed up last night and wanted to port my old number and so I PM the moderator team and unfortunately have not gotten any response at all. Any idea how long does this process is going to take? I am afraid to lose my number. Can anybody ple...

plan didn't change no data

I changed my plan before my new bill was taken off my card. but when I paid the bill it only paid for the old plan and didn't change it. been trying to get help for more than 24hrs with no help can @Moderator_Team please message me

Cant top up account, need phone for work

Hi, I sent a private message to a MOD without a reply.I have now purchased 4 seperate vouchers $40.00 worth and every time i enter the pin i get an error saying the voucher is not valid.I'm a brand new customer so this is not setting a good example f...

No incoming texts!

Hi @Mary_M, @Shazia_K I just singed up for the $20 unlimited province-wide calling plan for my son. First of all, I was shocked to find out that it doesn't include texting. But then I said to my self, it's ok, he doesn't need texting. But then I was ...

Phone line "NO Service" - when checked online Phone # and SIM information has changed

Yesterday all of sudden I got "no Service" in my iphone and I did numerous things to get it up running but no success. When I checked online in my profile - my phone number has changed to a number in Quebec with area code 438. (I had 403 - Alberta ...

Cannot send/receive text messages.

Hey Guys! I activated a $20 text only plan with Public Mobile, on Sept 3rd, my account is active and the phone is working, however I am not able to Send or Receive text messages... I have tried the SIM in another phone, still not working.....

its worst telecom provider ever

bye bye public mobile

Voucher

I have activated a new sim. I had a voucher code for 40$ but i never got an option to enter the same and now i have been charged on my card. Please help

New user - data not working

Hi everyone. I just signed up for Public mobile today. I am able to make calls but data is not working. I am not able to check emails and do anything that requires data. Could you please help. Cheers,

Resolved! Auto pay didn't work

Hi, today my plan was scheduled to be renewed as i have autopay but now i have no service at all. What do I do to get this resolved? I have been using Public mobile for a year now and have never had an issue with autopay.

Frustrating

This has been undoubtedly the most frustrating experience I have EVER experienced with a telephone company. My plan did not auto renew on its date and so I attempted to do it manually. They withdrew the amount from my account. But when I attempted to...

Email activation message being sent repeatedly

I successfully activated my account and everything is functioning correctly. The account was activated just over 48 hours ago. However, since then I have received half a dozen “Your Public Mobile Activation Details” emails. So looks like a small glit...

Resolved! phone settings

Whats the site that has the APN setting forphones?

Can't receive calls or texts after porting

Help it's been over 24 hours

reset password

hi, theretry to reset password for the account, but did receive any emails with reset link.Help plzThx

Resolved! unlock codes for Samsung Galaxy S7 edge

Hi there I would like my samsung galaxy s7 edge unlocked how do I go about this please thank you jay

Reactivating My Account

Hello! I was a customer previously, but had to cut my service due to financial constraints. I am now looking to reactivate my account, but logging into self-service says that my log-in is disabled. Is there a way I can get this rectified? I still hav...

Don't want any data - Can it be turned off ?

@CS_Agent I have the Canada-wide plan but don't want the data. I usually only use data when I'm at a friend's or a public place where there's wifi. Now, I don't know when the phone goes on it's own data..?? I haven't changed any of my habits. I'v...

Not able to make local calls. It says I dont have active long distance add-on???

Since last 2 days I am not able to make any local calls. Whenever I try to call I get voice msg saying "I do not have active long distance add-on". What does this mean and how to resolve this problem?

SIM >>??>>-

motorola says SIM Network pin needed tried 1234 ...no dice

Resolved! Cannot Send Text Messages

I am new to public mobile and have a problem with sending SMS messages. I have emailed the moderators and have received no reply. I have no issue receiving them. just sending them. Please helo!!!! Thank You

Sim Card Tracking #

I ordered a sim card on Sept. 9 and i recieved a shipping notice on the same day. Said my order had shipped but it didn't provide any details and i still haven't recieved my sim card, how long do i wait to report it lost and can the mods provide me a...

Trying to port over a number from voip.ms for over 2 weeks

Hi Guys, I have been trying to port over a number from VOIP.MS for over 2 weeks now. First I went thru the self-serve page and the request failed, so I sent a message to the Mods and a couple of different Mods have tried to help with the request, an...

HELP Changing plan!!!

Initially my plan renewed monthly on the 20th of each month. Never had a problem. Until today. Wasn't sure why I couldn't get on the internet or allow someone to use my hotspot. Then realized my phone was out of time. Which explains not receiving mes...

Resolved! Incoming text message notifications

I can receive text messages but I do not get the notifications (sound or banner) on my screen.

can't use credit card

Hi,I need to activate 20 more SIM card with same credit card. But credit card can't go through. What should I do?

carte sim

j aimerais savoir: je suis avec public mobile depuis 7 ans environ et cette semaine mon telephone est brise je veux bien men acheter un autre et jaimerais bien demeurez avec votre compagnie .comment je fait je veux mettre la carte sim ds un autre t...

bye bye

bye

Resolved! US Roaming add-on

Can a moderator please reach out to me? I was supposed to go to the USA, on business, last Tuesday, but my trip got cancelled. I purchased the Roaming feature with Talk/text/data. But it wasn't used. Can a credit be applied for the unused feature?

Resolved! Canada Wide calling a scam?

I just signed up for public's $10/month 50 minutes Canada wide calling. However it won't let me make a call to another province. Is there any way to get this resolved or should I cancel?

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