Talk and text add on

[Sammy246]

I’m is the US and paid for talk and text add on but it’s not working? Can you please help?

[Mary_M]

Should you require help with your add-on, feel free to send us a message @Sammy246

[Sammy246]

Thanks just a single SIM card. It did work the first day down here but is not working anymore. Also can’t access the internet. Strange and frustrating 

[hairbag1]

Do you have a single or dual sim phone ? If dual, take one sim out and reboot. Good luck.

[Sammy246]

Thanks tried rebooting a few times and still not working. I’ll check out the link 

[Dunkman]

@Sammy246

Try re-booting/re-starting your phone if you haven't tried already....

Here is the knowledge article on add on and roaming:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Plans-amp-Add-Ons/ta-p/250167

[Sammy246]

Thanks - yes the roaming is turned on. 

[Sammy246]

Thanks for the message- yes I loaded the funds $15.00 and then purchased the add on. I was automatically signed into A T & T when I landed in the States. I’ve tried changing it to other carriers but still can’t get access??? 

[stonechucker]

@Sammy246, ensure you have roaming enabled on your device, and you may need to specifically select one of the roaming partner networks to access the talk and text.

[Carld123]

@Sammy246

Hi..did you load the funds, then go back and actually purchase the add on..and is your roaming turned on?