Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving calls

Hi,Just join Public Mobile 3 hours ago activate my sim and account, I was with pay as you go plan (no contract) with other carrier and now i can make call but not receving any call. I receive a text massage about to complete your requst to move to PM...

Bluetooth car speakerphone

Anybody have experience with handsfree car speakerphone? I have an older Motorola model which was alright but I believe newer models are far superior in terms of sound quality, connectivity, etc.

Resolved! Data

Will my data shut off once I have reached my limit ???

Voicemail mailbox number

I have ported my home number to my public mobile account (already with public mobile with another number, but cancelled home phone and ported over that number to public mobile), and somehow the voicemail doesn't work any longer. I have resetted my vm...

Resolved! “Don’t have an active Plan on your account”

I have auto pay. No problems until now. I can’t make any calls, it just says “sorry we cannot complete your call because you Don’t have an active Plan on your account”.i just re-entered my credit card details and my payment history says I am all pa...

My phone service was suspended on autopay. Credit card is good. Why no service.

My phone does not work bu I am on autopay and the credit card is working.I changed credit card to make a payment and it is not accepting as it says there are sufficient funds so no deduction from card.Please straighten this problem out.thank you

iPhone account

Cannot log into my account information.I will not renew my account information if there is no people to consult with and will move to Lucky Mobile xxxxxxxxxxxxxxx@xxxxxxxx Edited by SD08 to remove e-mail address

Resolved! Porting number to existing PM SIM card and balance $

Hi I have a PM sim (active) with a significant amount of balance dollars in it. I would like to port a number from Chatr (an alternate number I have) to this PM SIM. I understand that this is possible throught self serve. I have two questions1) Will ...

Locked out

I have been at this for now six days locked out of my account. I am getting relplys from mod team every two days. I have done everything asked. Private mode, cleared data and cache. Have tried multiple devices to no avail. Mod team has reset password...

accompte verrouiller

besoin daide pour acceder a mon compte qui est verrouiller merci

DURATION OF AD-ONS

How long does Ad-on takes if not exhausted?

aactivation

haviing trouble activating my sim with old number

Resolved! Community Rewards

Just wondering when the community rewards are given every month? Is it the same date for everyone or is it depending on your billing cycle date? Thanks!

Still no plan for Europe? Anything in the future?

Come on guys, that can´t be true that there are requests since forever to add a plan for Europe roaming. It is 2019. Is there any other mobile provider having no roaming in Europe or Asia or so many other parts of the world? An additional question: I...

phone randomly goes into no service

My phone randomly goes into no service at home. It started 2 days ago I have used it at home since I started with public mobile about 6 months ago .If I re start my phone it goes back to normal.

problems

i have problem i can call and send masseges but no one can call me or text me how can i solve that? and what is the problem?

Plan

I’m confused why my plan cost almost 60$ this month?and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!

Resolved! Activation interrupted, now selected number is not available

I was interrupted while I was trying to activate my SIM card. I had selected a number I quite like. Now when I start the activation process again and try to select that number it says it is not available. Suspecting the number might be in limbo becau...

Phone don't connect to network

Hello, I just transfered to Public Mobile and my bq Aquaris E5 (which according to the MP webpage is compatible with their network) does not connect. The SIM card works (tested in another phone) and the phone is unlocked (tested it with another sim c...

Compatability of Nokia 6.1

Is the Nokia 6.1 compatable with Public Mobile? It doesn't seem to be on the drop-down menu when you're checking.And for the future, how does one identify whether a phone is compatible or not? Thanks!

No voucher option

I received an email days ago letting me know that if I activated my plan before July 2nd, I would get $5 off. I did that and it charged me what I normally get charged. How can I get that discount and how could I cancel the plan. It's not fair that yo...

how quickly does the USA add in take effect

I'm looking to purchase the US add on for my parents phone. 1. How quickly does it get added on? (eg. instant, within 2 hours etc.)2. If I add it on at 6am, does it expire 10 days later exactly at 6am, or will I have the full day of the 10th day (eg...

Resolved! Phone compatibility

Hello, Could you please let me know if Alcatel 1X or Alcatel 3V is compatible with your network?I could not find them in the dropdown list of Alcatel phones. Thanks,Gen21

Koodo Migration Promotional Offer

Hi there, A couple of my friends received a Koodo migration promotional offer few months ago, but I have not received any promotional offers from them whatsoever. I have been a Public Mobile customer for more than a year now, and I am just wondering ...

Unable to verify credit card

Helloo, I've been trying to set up automatic payments for the last week or so and it keeps saying they're unable to verify my card (virtual Visa debit). I've called my bank and everything's good there and my information is definitely correct as I pur...

Help!

New visa how do I switch auto pay to it

Resolved! Phone calls under 1 minute,

Are all phone calls outgoing that last under a min. considered to be one minute on my bill or am I charged by seconds.thanks

No service/need to add new credit card

I'm not able to make a payment. Service was shut off. Credit card expired. Trying to add new credit card.

Locked out of my self serve account

I cannot reset my password because I've been locked out of my account - please help!!

Resolved! No Service, new user

Hello, I bought a public mobile SIM card today. I put it in my iPhone 8 and have chosen a plan. I’ve updated my APN settings. It still says No Service hours later. It also comes up with a not activated message.

Community

Forum Posts