[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can't access my voicemail
I cannot access my voicemail, after pressing 1 I get a prerecorded message saying "talk is not included in your plan, you can easily add this service at publicmobile.ca"But i do have talk in my plan, I can phone other numbers within Canada and i have...
Re: Voice mail left but phone did not ring
All calls going to answer machine. how to make it right?
Koodo
I just found an email mentioning to "switch" to Koodo, does this mean no longer use Public as the provider but more so a forum? I suppose my question is extremely vague...what does this do? I'm trying to read but for some reason not totally understan...
Resolved! Purchase add-on 1GB@4G but not shown in my account
Purchased 1GB at 4G speed data (as add-on) on March 02, however this data is not shown as available for use on my profile. Please see below the transaction as well snapshot of my profile adds-on. Can a moderator clarify this for me? ThanksLaurentiu B...
Disappointed with the complete lack of response from the "moderators team"
Very disappointed with the complete lack of response from the "moderators" pertaining to my plan problem as posted and direct messaged the moderator team early February. Cut and pasting part of past post and email send to the moderator team that to ...
Resolved! Plan Change resulted in being billed old Plan
Good morning, I changed my plan the other day before my auto-pay was supposed to hit and made sure to select "change on my next billing date". It immediately billed me for my old plan, and then changed my plan to the cheaper one and left the rest as ...
Is there any promotion currently?
My two friends want to join PB and wonder is there any promotion recently they can have?Like Sim card free or cut monthly fee? lol
Very happy. From a low-techie point of view
When the person at London Drugs saw my 10-year-old flip phone, she was very understanding. I had got the unlock code from the old carrier and she walked me through the steps to switch to Public Moblie and even moved my old phone number over. She tol...
Resolved! Locked out of account
I am aparently locked out of my account after trying to reset my password and can't find a way to create a support ticket or contact Public Mobile. Can anybody help with this? Thank you
Resolved! UNABLE TO RECEIVE INCOMING CALLS (but can make phone calls)
Hi, I registered with Public Mobile yesterday. All seemed to work, I received my PIN number and can make phone calls. Until today I tried calling to my phone number via homephone and it said "unavailable". My friend tried calling me and heard the wai...
no income calls
Hi, I recently transferred from virginmobile at last Friday ,i am on the $15 monthly plan and i am successfuly paid for the current month with auto pay. i could not get any income calls ,please help me
From Susan Kibsey Account 10000000****** Made advance autopay payment on Feb.18,20 $28.25
To Whom it may concern: I, Susan Kibsey, account 10000000****** made an advanced auto payment with visa for $28.25 for the month of march. Please do not double bill me. My cell 6** *** ***1 and email is [email protected] Thank you S. K...
unable to login in self serve
hii have tried to create a self serve account. thanks
Resolved! Can't call certain local numbers
Hi,I have been trying to make a local call to a 416 number but get the recorded message asking me to check the number or call *611.The number is fine and is reachable using other services.I have tried all previoisly suggested in the community includi...
Resolved! Friend porting from freedom to public.
I have a RaF porting from freedom to PM.The activation appeared to work using phone number as account number for the porting process. She can call outbound, but whenever we try to call inbound, it appears that freedom mobile picks up demanding a paym...
Late Delivery of SIM Cards
Currently on business day 8 without receipt of ordered cards; posted 7 business day delivery maximum. Cannot email or call for help. Interesting that I can't phone a phone company.
Resolved! My loyalty reward is missing
Hi, I joined PM around the 12th of Jan 2019 and I still do not see the loyalty reward for my first year. Can somebody fix this for me? Thanks.
I bought a SIM from eBay
Hi,I bought a SIM from eBay as it was cheaper and all I had to do was put in a referal code when I signed up. My signup ran into a generic error and I can't login using my creditials.My old number has been port forwarded to public moblie and there is...
Sim card
Activate a new sim card
Resolved! Credit Card charge doesn't make sense
Hello, So I am currently on the $25 plan, and have $2 autopay rewards, and $2 refer a friend reward, which should take me to $21 before tax. I got a charge for $42.94 on my credit card. Here is a screen shot of the my plan info and history.
Voicemail
I just started with public monile and i cant access my voicemail
Resolved! INVALID SIM - second time buying a sim. trying to register sim. NOT WORKING
I didn't realize My account would be deactivated after a certain amount of time, so I went out and bought a new SIM card for Public Mobile. I try to enter the pin on activate.publicmobile.ca.But when I enter the SIM and info I am being told that the...
Resolved! switching back and forth between gadgets?
Hello all, I have two gadgets that can take a sim card. One is a new-ish tablet and one is a really old flip phone. I checked and both are said to work with Public Mobile (happydance). Is it difficult to switch the card back and forth between the t...
LTE data down?
edit: disregard, my auto-payment expired
Resolved! pay for service
how to pay for my monthly service?
Used all data is a few days.
My data was used in a few days but I wasn't on it. Is PM having an issue? If so how can we resolve this?
Resolved! Talk add-on not working
Hi, I recently bought the 5$ for 500 min talk add-on and got charged on my credit card.In my payment history on PM, it's written that the 5$ went through as credit (payments) on Mar 1, 2020. It's been a few days that I'm seeing the transaction in my ...
Resolved! Auto pay issues
Hi all!I have an Auto pay set up but on my account it says that my current plan expired yesterday and I my account has been suspended. This is the first Auto pay after account activation a mont ago. Is that normal? Do I have to do anything?
Text Add On
Hi I purchased unlimited text add on but still cannot see or send text messages.
