Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan Change/Reactivate trouble

My payment was due today for another month of service.I submitted payment and tried to changemy plan.It is unclear to me whether a new month of service was activated.I am trying to confirm whether this worked or not while I have access to internet in...

Cannot change Birthdate

When I signed up the birthdate was wrong does this matter? Other then marketing stuff, there is no way to edit it on your profile and fix it.

Cant make a payment for the plan

Hi Public Mobile! I really want to pay for my plan but the problem i already did to reset my password and said that it was already in my email but i ddnt receive any email from Public Mobile and i want to make a payment soon as possible.

Changing plans

My 90 day plan has just expired and I tried to change my plan to a 30 day plan instead. I used the build your own plan option and selected what i wanted for my plan, proceeded to the payment section. The funds appeared available in my account but the...

Ported Out to Rogers, Now what?

So I have ported my number back to Rogers. But I am in about the middle of my 90 day period with PM, how do I settle up $ wise? I imagine I pay a pro-rated amount for the time I've used in the period or whatever. Help. Account Number xxxxxxxxxxxxxxxx...

what's the point or advantage of 90 day plans?

I am coming to PM from Fido where I have been a monthly-paid client for 20 years.Fido used to be the fiesty upstart but it seems to have slipped into cell phone medocrity, like all the others.when my monthly bill (for UL calling and 6GB data - I list...

First impressions (cautiously pleased)

so, after some delays (the PM website crashed in the middle of my activating my new SIM Card and then the Support people went weirdly AWOL for 19 hours) I have my new PM service up and running, with a trial 30 day 3G data plan.Before porting over my ...

"LIMITED TIME OFFER - NEW CUSTOMERS ONLY" - REALLY

Really, PM new plan is not available for exisitng customers? I have friend who switched to PM for $30. Unlimited local calling and Text.Now he can't switch to $30 for 1gb 3g data+ Unlimited local calling and Text.LIMITED TIME OFFER - NEW CUSTOMERS ON...

Adding phone to plan

Can I add a new phone to my current plan ?

Resolved! texting on a talk only plan

hoping to find some real world experience. does anyone know for a fact if i am on a talk only plan if i can receive texts messages? or are incoming texts also blocked. I do not need to send sms on this account but want to know if say google/ micro...

Sim card giving me error

Hi, I'm getting a message about my sim card, it says: "emergency calls only. sim card not available." It works only when I reboot the phone, but the message appears again after some time (sometimes even after a few minutes). I even take out the sim c...

Re: Purchasing SIM's at Walmart

The Walmart at Scarborough Town Centre is refusing to sell SIM Cards without activating a plan at the time. The employee here explained to me, in detail, that the policy changed and IF he were to sell me a SIM Card without a plan activation - he’d ac...

Unlimited Data? Or better add on options 🙄

So I’ve been with Public Mobile pretty much consistently since December 2011. I say “pretty much” because I’ve switched to different companies at LEAST 3x looking for SPECIFICALLY better priced DATA!!! When I became a PM customer in Dec 2011, I was M...

Re: Can't access/create my self serve account

I have no idea how to get around this forum to get help. This is extremely frustrating...if the number wasn't already active and paid for I'd cancel it...I have no idea how to get ahold of a moderator.

I've been locked out. Please contact Public Mobile for help.

Hi I forgot my password to log in to my account, and i try too many time to log in. Now i get this message " you've been locked out. Please contact Public Mobile for help." when i try to ask to reset my password though email. Can u pls help. Thanks...

Re: Can't access/create my self serve account

I just activated a new number and the website won't let me create an account. I can't figure out how to get help to get this corrected. Please help!

Locked out of my account

I'm locked out of my account. I have requested a password twice and the verification email has not come. I have emailed moderators and no one is getting back to me. I'm really in a jam here...what else can I do??

Re: Can't send text message

I am having this problem I can receive I just can't send text msg error 425, it happened in the past when I changed my plan two months later it is now doing it I've cycle the power factory reset remove the SIM card Rebooted I've tried everything poss...

Calling into voicemail, but there is no audio

Hi, I have a voicemail, but when I try to access it the call connects, but then I can't hear anything. Completely silent. No prompts, or anything. One of the times I tried to listen to it I pushed a bunch of dialpad numbers and it started talking in ...

Canada wide Plans

Would be nice to have a Canada Wide Unlimited voice... would rather that than data? wondering when that will be possible?

Resolved! Forgot email address attached to account

Hello, I need to update the payment option on my daughter's account but I forgot which email address I used for her account. How should I recover this account to update my payment information?

A shipment from order 121285 is on the way

Hi. Is this Sim Card that long to go to my place? I went to store and they need more money for the card to activate. How come? I paid shipping.

Service

Hi I’m back. The moderator was gracious enough to set me up with a new contract due to the phone number mix up however they forgot to add the talk and text that was to be included in the monthly payment of 30$ for 30 days talk and text plus 1 gb dat...

forgot password

Trying to create new password and it is taking to long to receive email from public mobile. By the time I got the email it expires. please help this is very annoying.

Made payment but account is still suspended

I made a payment yesterday and it went through but my account t is still suspended and clicking reactivate my plan doesn’t do anything for me except send me to the make a payment page and I also see that my balance hasn’t changed and shows that I sti...

Resolved! DOCX file from email

Hi there!I can't open DOCX file from my email on my iPhone 7. No problem accessing the pptx and xlsx files though. What's going on?please provide a fix.

New offers

I just signed up for a monthly plan last month, now the same plan has twice the amount of data for new customers. I just signed up last month... is there any way to take advantage of this offer?

Error: limit for number of private messages

I keep getting this error when trying to reply to the Moderator Team private message. You have reached the limit for number of private messages that you can send for now. Please try again later. I am trying to reply to their message. How long before...

I can hear them but people can't hear me

We just got a new (refurbished) LG G5 and a new Public Mobile SIM with new 1 Gb unlimited plan. When I call someone I can hear them but they cannot hear me.I installed Facebook Messenger and was able to make both audio only and video+audio calls with...

Mod hours incorrect on get-help page

Attention @CS_Agent, the hours listed for moderators on the get-help page (https://www.publicmobile.ca/en/on/get-help) are incorrectly showing Sat/Sun as 9-7:30. S/B 9-7pm according to a post by @MarieHelene_L on 2017-05-27, in the following knowled...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Plan Change/Reactivate trouble

Cannot change Birthdate

Cant make a payment for the plan

Changing plans

Ported Out to Rogers, Now what?

what's the point or advantage of 90 day plans?

First impressions (cautiously pleased)

"LIMITED TIME OFFER - NEW CUSTOMERS ONLY" - REALLY

Adding phone to plan

Resolved! texting on a talk only plan

Sim card giving me error

Re: Purchasing SIM's at Walmart

Unlimited Data? Or better add on options 🙄

Re: Can't access/create my self serve account

I've been locked out. Please contact Public Mobile for help.

Re: Can't access/create my self serve account

Locked out of my account

Re: Can't send text message

Calling into voicemail, but there is no audio

Canada wide Plans

Resolved! Forgot email address attached to account

A shipment from order 121285 is on the way

Service

forgot password

Made payment but account is still suspended

Resolved! DOCX file from email

New offers

Error: limit for number of private messages

I can hear them but people can't hear me

Mod hours incorrect on get-help page

Transfer esim to a new phone

New subscriber, logged into mobile app for final s...

No Roaming?

“Before replying ‘YES’ to the SMS about number por...

Chatr to public? Please help