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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 75953 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76791 Views
  • 181 replies
  • 32 Bravos

Re: Can't Access Self Serve

i forgot my password trying to rest it. I put in my email to resive a code and i dont get the email. im trying to make a payment   

Tammy71 by • Great Neighbour / Super Voisin
  • 1006 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Cannot access my account

Can someone please help me. I switched to Public and using the services but can't log into my account. 

Jaelynn by • Great Neighbour / Super Voisin
  • 2108 Views
  • 5 replies
  • 0 Bravos

Resolved! No Service - Text or Calling in Sydney Nova Scotia

Hello,I just discovered there is no service on my phone, calling or texting since sometime between noon and 5pm so far today.Does anyone know how long this outage will be or its cause?

itsBob by • Good Citizen / Bon Citoyen
  • 2763 Views
  • 9 replies
  • 0 Bravos

pay bill

Any time I dial *611 to make a payment, my phone connected with Metro PC from USDo Public Mobile has different phone # to dial for payment? thanks

DanielBon by • Great Neighbour / Super Voisin
  • 2152 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone number

Hello, I'm looking to get a phone plan and am wondering if I can keep my old phone number from Rogers? 

Ottzuma by • Great Neighbour / Super Voisin
  • 3374 Views
  • 11 replies
  • 0 Bravos

Can I change a username?

Hi I recently got a name change a couple of months ago. Looking back now I regret it. Is there any way I can go and change the username on here so I do not have to see my old name?

Kvothe by • Good Citizen / Bon Citoyen
  • 2166 Views
  • 9 replies
  • 0 Bravos

New phone - no data

How do I make a post??? I need help. Got new phones last night (new to us) and they won't pick up the data so only work on wifi??? The X is giving me the most grief. Any help please??  [Title changed ...... Luddite]

Rache115 by • Good Citizen / Bon Citoyen
  • 7683 Views
  • 41 replies
  • 1 Bravos

Resolved! Help

I just tried to add US Roam, my balance was 0 so I added the plan and was asked to pay by creditcard.  I paid, but my account balance said $20.  So I did not know if I had got the plan or not and there is no one to ask!  I have now purchased the plan...

Waggy by • Great Neighbour / Super Voisin
  • 1902 Views
  • 6 replies
  • 0 Bravos

Payment

Can you make a payment plan?

Piggles by • Great Neighbour / Super Voisin
  • 1113 Views
  • 4 replies
  • 0 Bravos

Resolved! Quick PROMO check

Just wanted to Quickly check to see if there is a promo for a $40 plan which i would like to change next billing cycle. ThanksSP

spinto by • Good Citizen / Bon Citoyen
  • 2724 Views
  • 7 replies
  • 0 Bravos

Xiaomi Mi A2 data not working

As the title says, I recently switched from Freedom to Public and I can recieve and send texts and calls but I am unable to connect to the data. Any help would be appreciated.

Nammy by • Great Neighbour / Super Voisin
  • 6462 Views
  • 8 replies
  • 0 Bravos

Charged twice

They charged me twice when I make a change plan. What I have to do now?

Melaine13 by • Great Neighbour / Super Voisin
  • 2158 Views
  • 8 replies
  • 1 Bravos

How to stop automated txt msgs

Is there a way to stop the automated txt msgs from PM reminding me that my payment is due? I am already subscribed to autopay so I don't need this reminder every month

iamcdn by • Great Citizen / Super Citoyen
  • 2263 Views
  • 8 replies
  • 0 Bravos

Resolved! partners

just wondered if PM was partnered with Telus

scapper1 by • Good Citizen / Bon Citoyen
  • 1419 Views
  • 3 replies
  • 0 Bravos

Resolved! Interurbain

Si je prend l'option 200 min. interurbain canada état-unis à 8 $, quand expire mes minutes inutilisé?

Andre3 by • Good Citizen / Bon Citoyen
  • 1729 Views
  • 2 replies
  • 0 Bravos

Cant port my koodo number

hey hows it going, so recently i joined the public mobile community and wanted to know how i can port my old koodo number instead of using the new one. The error message Im getting at the moment is. "We were unable to transfer the phone number you en...

Adam8 by • Great Neighbour / Super Voisin
  • 2430 Views
  • 8 replies
  • 0 Bravos

Resolved! Add ons

I purchased US talk text & data . I am having trouble responding to texts and cannot make phone calls. Anyone have ideas?

REACTIVATE AUTO PAY

I HAVE DELETED MY ONE CREDIT CARD FROM AUTO PAY THEN I COULD NOT ABLE TO UPDATE NEW CARD FOR AUTO PAY. I HAVE TRY 5 DIFFERENT CARD FOR AUTO PAY BUT NOT HELPING WITH AUTOPAY. PLEASE  SOME ONE HELP ME AS I AM FACONG DIFFICULTY AS NO CUSTOMER SERVICE NO...

mehul4646 by • Great Neighbour / Super Voisin
  • 1132 Views
  • 3 replies
  • 0 Bravos

Resolved! Long distance add on

I live in Canada, If I want to add on the $15 international long distance, can I use it In Mexico to call back to Canada?

Deborahgkemp by • Great Neighbour / Super Voisin
  • 1288 Views
  • 2 replies
  • 0 Bravos

Resolved! Walmart refused to sell SIM card

I referred my friend to join PM. She went to Walmart at Matheson Blvd in Mississauga tonight at 5:30 pm.  The sales associate refused to sell a single SIM card alone, except she joins a plan.  It happened at South Commom Mall Walmart a couple months ...

PeggyC by • Good Citizen / Bon Citoyen
  • 7201 Views
  • 27 replies
  • 0 Bravos

Resolved! change plan but will lose discount?

Hi there,I currently have a plan $35 with 1.5GB with $10 discount off (new year promotion), and I want to change the plan to $40 with 4.5GB.I looked answers on community and I also checked on SIMon, the answer is I won't lose the monthly discount, ho...

elzie by • Great Neighbour / Super Voisin
  • 2475 Views
  • 7 replies
  • 0 Bravos

Resolved! Free holiday giveaway 400 minutes

Hello, does anyone know if these minutes can be used when travelling in the United States? Or are they only for calling from Canada? Thx.

sidinvictoria by • Great Neighbour / Super Voisin
  • 1643 Views
  • 6 replies
  • 0 Bravos

Resolved! Self-serve page not loading

Hi,I'm trying to sign in to my account but the page does not load - just a blank screen.  Same result on three different computers.  Is the server down?

TerryK by • Good Citizen / Bon Citoyen
  • 4118 Views
  • 15 replies
  • 2 Bravos