03-19-2020 05:21 PM - edited 01-05-2022 11:10 AM
Why is ny balance showing as $0 when I have made a payment of $40??
03-19-2020 05:35 PM
Sounds right, your balance should be $0 if you've made the payment!
03-19-2020 05:32 PM - edited 03-19-2020 05:32 PM
@Aoife92 wrote:Why is ny balance showing as $0 when I have made a payment of $40??
@Aoife92 Are you sure that is your balance or the amount owing? Dial 611 to get your account balance.
03-19-2020 05:28 PM
Are you on AutoPay?
03-19-2020 05:27 PM
Hi @Aoife92
If you renewed your 40 plan than it will be 0
When did you put money
When is your renewal date
Thanks
03-19-2020 05:26 PM - edited 03-19-2020 05:41 PM
@Aoife92 Is this your payment renewal date, and is your service working properly? Then the payment has been applied, and you should have gotten your thanks for payment 611 text. And you are set for the next 30 days.
03-19-2020 05:24 PM
When you say "my balance.."...where do you see that ? Are you talking about My Account / Available Funds ?
03-19-2020 05:23 PM
When is your payment date ? Can you post a copy of your statement masking any personal info ?
