Community

Resolved! $10 off your bill

I already have an active Public Mobile $10 month plan but received a come back offer. I signed up for 1 month of data for my IPad a couple of years ago. Can I sign my wife up using this offer with my email, to which the offer was addressed to?

Resolved! ACTIVATION

HiI have finished activating my SIM and fixed it in my android phone but it does not show network activity. When i check on available networks, it says 'no available networks'.The APN values are uneditable but shows the same inputs except the name( I...

Resolved! iPhone XR data not working

I’m back hahaha. Anyway got my new phone last night. Switched SIM cards and it automatically got signal etc. Today I tried to use data and it’s not working. It says public mobile and it’s says 3G but that’s it. I tried restarting / rebooting the phon...

Resolved! Porting unavailable?

Hi everyone, I was super excited to get my PM sim card and go through activation, but then after receiving my temporary number I asked the moderators to port my old number, and this is the reply: "I just tried to port this phone number, but unfortuna...

Resolved! Referral money back

I recently made a referral to this great provider and my Rewards has updated accordingly to save me $1 every 30 days. But I thought there was a Promo on for $20 back? Maybe I am mistaken. And do I get any money back, or just the person who was referr...

Resolved! can't access my account

Resolved! Weird usage records

I just switched to PM a few days ago. I have had pretty good experience so far, especially with the communication with Alex from the Moderator team on the first day who helped me sort out my referral reward and other account info related issues. But ...

Resolved! Come back to Public Mobile Email

I received an email see below, however I am STILL a public mobile account holder. I'd LOVE the discounts offered and want to be sure I am still considered an active account. I have cell service and did log into my account (only on a laptop) and it sh...

Resolved! Receiving calls

Can’t receive calls,Have had plan since March.This was an upgrade from 15 to 25 dollars.Message says can’t receive call as dialed .Tried dialing with 1 In front of number,took out SIM card for a minute,tried changing number ,nothing works. Why pay fo...

Resolved! Come back to public offer

Ive received an offer to come back to public mobile which states I should order a sim online. I already have an unused sim. Will using it disqualify me for the offer?

Resolved! CANT ACCESS MY ACCOUNT

Is it just me or everyone can't load their self serve account? After purchasing the $15 1gb add-on I could no longer get into my account. Could be just a coincidence. I already cleared the cache and etc still won't load.

Resolved! Referral credits.

I referred a friend and tried to use my # as reference, but the on-line page wouldn't allow it so I don't get credit for the referral. What can I do?

Resolved! Can not answer Phone call

I have a XIAMO MIA2 lite with Android Q  an incoming call rings but I ca not answer the call. I can answer incoming calls when I use the Fongo app but not with Public Mobile

Resolved! Not activated when make a call but Account shows activated

Not activated when make a call but Account shows activated (xxxxxxxxx) Edit: Phone number redacted by will13am.  Please do not post personal information in the public forum.  

Resolved! people receiving calls from my phone that I did not make

2 people I don't know and who are not in my contacts have called me in the past 2 days, returning my call. But I did not call them and nobody else used my phone. I don't know what to do about this. 

Resolved! US Add-Ons activation

Hi All.It won't be anytime soon but at some point in the future I plan to travel through the US for a bit to go out west. After reading about the various 10 day US Add-Ons I'm sure one of them will suit me fine but I have a question as I didn't see a...

Resolved! Where can I find a statement?

I'm looking for a statement for the month of March. Where can I receive this?

Resolved! Data add on

How do I add on to my data? I have purchased $15.00 to add on 1GB data.

Resolved! 'Local Calling Area' implications

What are all the implications of being outside your 'Local Calling Area'.

Resolved! HELP - suspended account

Hi there, I am really confused - when I make a call today I hear a robot voice saying I don't have an active plan. I log in here and it says my account is suspended, but then it says to ignore the message if I have sufficient funds or Autopay. Well I...

Resolved! Porting phone number

I was asked to let a moderator know that my old account is active to port my number over. 

Resolved! Explanation of Overview

Can someone tell me what my overview means.Available funds: $14Payment for next cycle: $15Amount owing: $1Does that mean they'll charge me a dollar next month? Last month my balance owing said $3 and everything else was exactly the same and yet they ...

Resolved! I did not got bonus credit

Hello, I used referral code while activating my account but I did not get any bonus credit. Will I get it later?