Community

Resolved! New credit card

I am trying to update my credit card online and I cant seems to make payment. I checked my card, it is valid! How can I contact a representative from public mobile?

Resolved! U.S. Cell phone service keeps dropping

Hi,  My brother is in the U.S. on a phone using PM. He bought the talk ans text roaming plan. Everytime he calls out, he gets connected and soon hear 3 beeps, and then the call drops after about 10-15 seconds. Repeatable problem.  Anyone know anythin...

Resolved! Auto text reply on iphone in Caribbean

I'll be on a Caribbean cruise with no US travel pack purchased.Will I be able to still receive texts when on land?My iPhone will not be on airplane mode and I'm hoping to keep "do not disturb" on with an auto reply set up. I don't know if the auto re...

Resolved! community rewards

how and when will i get community rewards, i reply regularly  in community

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I transferred my number to another provider and want to transfer back. It's been less than 90 days. I can't log in - old login doesn't work. when I try to recover the password I get this weird error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! How Do I Print Payment Information For My Accountant?

For tax purposes I need to print the payments for public mobile or show proof. Can I print some sort of statement? and How do I do this?

Resolved! Auto pay

Need to change my credit card on account and there is no options when you dial *611 and you have been locked out of your account 

Resolved! Charged twice for Add-On

My husband's credit card was charged twice for an Add-On that I purchased today.  I wanted the roaming USA + data which came to 20.00 plus HST.  Was charged that but also was charged for a 2nd Add-On.  There doesn't appear to be a way to contact a pe...

Resolved! 400 minute not working

I thought I had this resolved, but it seems to have occured again, I have a plan with voice for anywhere in Canada and text. I got the 400 min Xmas gift from public mobile.  It gives me 400 minutes of long distance internationally. However, when I di...

Resolved! Re: HOW DO I GET A COPY OF MY CALL LOG HISTORY??

I pulled over by a police officer he blemed on me that I was on the phone on September now how do I get a proof of call history for September the 9 th please any one help I really appreciate that 

Resolved! Outgoing talk usage billing seems incorrect

Checked 30 days usage which should cover all my line's usage since started. I counted only 22 outgoing calls and almost but 3 are under 1 min, and 3 between 1 and 2 minutes, even with round up, the sum shouldn't be 66 min. What went wrong?

Resolved! Question on travel outside North America

Is it possible to purchase an international add-on for phone/long distance/data, for use outside the US and Canada.  E.g. if we travelled to Europe can we use our Public Mobile phone, or would we need to get a European SIM card and sign up with a ser...

Resolved! Unable to login into online portal

Resolved! Locked out of my Account and system won't accept my payment

I created a online profile and accessed my account. Account shows "Your service is currently suspended due to insufficient fund.  Available Funds:  $0.00" When I try to make a payment with my valid credit card a message appears at the top "Your accou...

Resolved! Network locked sim

How do I unlock a network locked sim in a Samsung J3 prime?

Resolved! Amazon Gift Card - email

Just wondering if the winners that have been contacted by email and not responded because perhaps the email went to their junk folder and deleted would be send a second reminder. Also is there a listing of the prize winners?

Resolved! Autopay Failed

Hi, It is saying that my plan expired due to non-payment, however I am on AutoPay. I know the linked credit card is working as my girlfriend's AutoPay is linked to the same credit card, we have the same payment due dates, and hers went through fine o...