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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2276 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

From Number Port Fail to Success Story

Hey all, Old skool user from pre Hotline / Carracho peer to peer era but 100% new to Public Moible (PM). Just wanted to chime in and leave a positive note for the moderator team working on our newly setup PM account with failed number porting from Pe...

Pnut by Great Neighbour / Super Voisin
  • 828 Views
  • 1 replies
  • 4 Bravos

Need Public Mobile to unlock my iPhone

Have SIM card and have registered with Public mobile to set up service. My iphone is from my previous carrier Virgin and needs to be unlocked by Public mobile in order for the SIM card to work. There is no hardware issue with my phone. thx

PCarmichael by Great Neighbour / Super Voisin
  • 973 Views
  • 5 replies
  • 0 Bravos

Overcharged during month of September

Hi there, I have an autopay for 3 months on a $120 plan. In September, I recieved a charge for 125 and 135 on my credit card. Any idea why this would be happening? Refunds?

tshuh by Great Neighbour / Super Voisin
  • 436 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out of account

Hi, I am trying to access my Self Serve account but forgot my password (was saved on my old computer, now have new computer). Last night I clicked on "Forgot your password?" link, filled in my email, but as I didn't receive a message, left it and wen...

eizzor by Great Citizen / Super Citoyen
  • 2738 Views
  • 13 replies
  • 0 Bravos

Port

Not receiving incoming calls. And out going and in coming text.

grich2018 by Good Citizen / Bon Citoyen
  • 569 Views
  • 2 replies
  • 0 Bravos

Unable to update payment information

System says that my credit card is invalid however it works everywhere else and i'm seeing public mobile placing charges against my card.  I suspect they're having some issues on their side.  Is anyone able to confirm this? @CS_Agent

highstead by Great Neighbour / Super Voisin
  • 1544 Views
  • 9 replies
  • 0 Bravos

Plan changes

Hi this is Kevin i changed my plan from $50 plan to a $35 plan about 30 mins ago and i still have no service at all i can't call out or even text

Payment

Why doesn't Public mobile have a customer service that can answer my problems with my payment? In stead, they just cut me off. I sure would like someone to tell me why they won't accept my Visa, Mastercard or my Visa Debit card I want an answer from ...

DeryllW by Great Neighbour / Super Voisin
  • 978 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation failed

I just tried activating my sim card and it said activation failed. Don't know if my visa was charged? But I would also like help activating my sim. Thanks!

loulu by Great Neighbour / Super Voisin
  • 1798 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting-in from SpeakOut

I need to port a number from SpeakOut and have read various posts on the forum. I would nonetheless prefer clarifying a few doubts before submitting the port request so it is processed without any errors. Please see the snapshot below and confirm my ...

PM - Porting Form-2.jpg
sa7375 by Town Hero / Héro de la Ville
  • 15526 Views
  • 17 replies
  • 0 Bravos

cant' cancel my old wind service.

Dear all,         my friend hastransfered my number from wind to public mobile 3 month ago, and he did transfer while activating his sim card. We believe the transfer of his old number is done becuase he has been using his old number with public mobi...

shixiao2 by Good Citizen / Bon Citoyen
  • 1332 Views
  • 8 replies
  • 0 Bravos

Cannot Change Plan

Hey guys, I have been unable to change my account plan. I am on an older legacy plan from public mobile. I have tried to change my plan online through my account and it prompted me to dial 611. I dialed 611 and there was no option to change my plan f...

rpaugh01 by Great Neighbour / Super Voisin
  • 1371 Views
  • 8 replies
  • 0 Bravos

Resolved! unable to port my Koodo # to Public Mobile + SIM not supported

Is there anyone having the same problem?I sent a message to moderator but still no reply yet.1) I have problem porting the number from Koodo to PM, I changed my email in Koodo, still not able to port the number.2) SIM card not supported for an UNLOCK...

owind by Good Citizen / Bon Citoyen
  • 2104 Views
  • 12 replies
  • 0 Bravos

Phone worked perfectly on TELUS, now data won't work on Public

Hi I was originally using TELUS and switched to Public Mobile.  I was using an unlocked LG V20 LS997 on 3G data with TELUS and now it won't connect at all.  Calls and texts still work and I've tried playing with APN settings.  Can anyone confirm the ...

K-Town by Great Neighbour / Super Voisin
  • 883 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't make calls or use data

Hey,I just reactivated my plan but can't make any calls or use my data. When making calls even within my province, I get a message saying I need a long distance add-on. Ive tried taking my sim out and back in, and restarting the phone, but neither so...

Alis877 by Great Neighbour / Super Voisin
  • 1428 Views
  • 4 replies
  • 0 Bravos

Does Refer a Friend Rewards expire?

Not a pioneer member, but joined during the beta time, got 2 people to join as well. Had the refer a friends rewards for a few month but it disappeared. I sent webmail before but never got a respond. Both of the referral lines are still active. Where...

loci by Good Citizen / Bon Citoyen
  • 1387 Views
  • 5 replies
  • 1 Bravos

Help with Payment and Log-in

Hello @Moderator_Team My phone has no service, even though it is set up for autopay and there is nothing wrong with my credit card. I've tried using your self-serve automated system to change the credit card, to see if it will help, but it was useles...

dbenjicoley by Good Citizen / Bon Citoyen
  • 1482 Views
  • 7 replies
  • 0 Bravos

Did I really use that much data?

Hi there, New to PM and I have a couple of questions:1. I was testing my throttle speed from Peterborough to Toronto maybe every 10 min or so, just to see how the network is and it says on my profile that I used 1.1 Gig of my 5 Gig of data already......

michasmac by Good Citizen / Bon Citoyen
  • 1660 Views
  • 11 replies
  • 0 Bravos

Resolved! 40 plan text

is it unlimited text as well?just states international

greg79 by Good Citizen / Bon Citoyen
  • 873 Views
  • 2 replies
  • 0 Bravos

Sim won't connect to phone after i did a system update

So I do a system update on my phone which is a Zenfone 3. Network doesn't connect after. I wasn't worried at first until I noticed I would get bars for about 5 seconds every 2 minutes or so. I noticed the apn was gone so I tried to re-enter it. I wou...

Nathaniel11 by Great Neighbour / Super Voisin
  • 744 Views
  • 2 replies
  • 0 Bravos

Resolved! Help, I wanted to change my plan, but got double charged

Hello,I got the black friday deal today with the $30 plan, but I wanted to change it in store to the $25 plan on second thought. The employee at the store told me I have to do it online and he can't do it in store, and that I will keep the black frid...

radiohamster by Great Neighbour / Super Voisin
  • 1702 Views
  • 11 replies
  • 0 Bravos

data addon

I am having a problem with my account it seems...I have 1gb of data included then added a data-addon of 1 more gb....so before the 1 gb in the usage page work “take data” from the main 1gb...then carry into my addon....now I got a warning that I had ...

roblackie by Great Neighbour / Super Voisin
  • 706 Views
  • 3 replies
  • 0 Bravos

Koodo offer

i am wondering if there is any offers to switch over to koodo i now there was one back awhile ago i was going to do it and then something happened.  is there any other offers out there right now

happy1911 by Great Neighbour / Super Voisin
  • 1315 Views
  • 4 replies
  • 0 Bravos

Plan change and rewards

Hi, I like to change my plan to a special offer. Before changing the plan I have some quick question.The rewards which I have currently will it be applicable in the new planI want to change it in the next renewal date is it possible and how to do it....

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