Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went through the steps of getting a SIM card for PM and porting my number. When I called my present carrier to confirm that my phone was unlocked their retention department unexpectedly improved their original retention offer to me by 50%. So, I a...
Does anyone know if the moderator team is answering PMs? I've had issues with my service for a day and I haven't gotten a response. It's been pretty painful without cell service for two days. I think switching might be my last hope at this point...
Issues with Public Mobile account.I setup an account on Sunday with a new number.Below are the problems I am having.1) Can't make calls.2) When someone calls it goes to voicemail.Note:setup account on Sunday with new numberBut it was only today (Tues...
New comer. i wonder If Huawei Honor 8X can be used for Public Mobile? Specs as following in Pics. Thanks.
I'm on the $10/30D 50m-50t plan with the 400 intl calling add on. The minutes are used up but for some reason it's not using the 400 add on minutes. Is there something special I have to do or is it supposed to automatically use the add-on?
My previous plan ($120/90 days) 12 GB data expired so my account is suspended. Now, I want to reactivate a different plan ($10/30 days) and my balance is $15 but I can't even if I make a $0.01 payment. Can someone please help me out?Thanks
@CS_Agentcan I please get help with the same issue? Attempted and failed many times to activate my sim card at https://activate.publicmobile.ca/. Tried clearing my browser cache, changing browsers, and even used chrome in incognito. Nothing. Thanks.
Hello,I just signed up for a talk/txt/data(3G) plan. The guy in Walmart set everything up and it looked OK - carrier reads as Public Mobile. But when I try to use it, nothing works! Can't make calls or use internet. It only connects to H network not ...
Hi, I tried to port my chatr number to public mobile but cannot get passed "Check Eligibility". I got the following message. I sent a private message to @CS_Agent 2 days ago. I have not received any response. Moderators, if you see this post plea...
I purchased a public mobile sim card and minutes and the technician at Walmart went through the set up process but was never able to satisfactorally complete it. So I have a SIM card and $20 worth of minutes but cant use it. He does not know what ...
I'm new to Public Mobile and to Android. I've been running a company iPhone on Telus for some years but am leaving the government agency I'm with and so purchased a Moto G5 (not the plus) and registered with PM. I've inserted the SIM card which my ac...
how do I suspend my service my phone was stolen last night
My wife and I are switching to PM. What is the best way to get started so we save the most on our monthly bill? We will both start with the $30 unlimited call/text and 500 meg/month data. I would do 90 day so we both get 1.5 gig over 3 months. Can we...
In this case, to be able to slice and dice and download usage. And where do I direct suggestions, in general?
So i was on the activating page, filled out everything and went to the step 2, which is picking my phone number. My internet disconnected and i had to refresh the page, which got me to the first page again, so i tried filling out the same info but th...
Hi, im sorry that i need to leave public mobile for a better offer. I want to know how to stop the autopayment please. I dont want to pay double.
Recently (since about late July/mid-August), I have been unable to receive encrypted MMS on public mobile. Prior to this, I was able to receive encrypted MMS without issue. I can still recieve unencrypted MMS no problem. Was something changed recentl...
Considering to get a plan from Public Mobile, but do not want to port my existing number from another provider yet.Just wondering if I want to port the number over later, what the procedure may be.Thanks.
If i leave in Gatineau and i have unlimited province-wide talk I can call all province of Quebec?
Hello I tried to reset my password and got the message that I had been locked out of my account.Can someone help pls
Hi,I got a PM plan of $25 for unlimited province wide calling and unlimited International texting.What countries are included to which I can text?I cannot find any list anywhere and I dont want to assume that all countries are included for texting to...
Hello Public Mobile community, I have beenhaving this problem for over a week were I can send texts but only recive them some of the time. Calling and data doesn't seem to be affected only text any sugestions on what might fix it? I have already trie...
Any one else cheesed at this moderating team? It’s been almost a week and my issue is still not resolved, and I see that they’ve been online. The moderator keeps switching people and the last message I got was “sry for the delay. As of sept 8 ur plan...
My voucher is not working pin number not being recognized
On September 9 I purchased for my phone and my partner’s phone 10 day US talk text and data 20 add on .NOTHING Is working(My account acknowledges my payment)Advise appreciated
This month I reached my data limit early (shocked as this has never happed before). Leading up to my data limit, I did receive a text saying I was at my 75% limit and again at the 90% mark. All of this was as it normally has been for me and like for...
I changed my $10 plan to $40 4.5GB (3G speed) plan on Sunday. On Monday, I tested the speed, it's very fast (100+Mbps). I know that it would take up to 72 hours to throttle to 3G, so I tested the speed today (Tuesday). I found it's very very slow, an...
I ordered 2 SIM cards online on Aug 31. But still didnt recieved them yet. I PMed @CS_Agent & @Alan_K already, but no response. Question 1:What should I do if I didnt got the cards since the refferral bonus will be end soon? Question 2: Can I get a...
I sent a message yesterday, but no response. Here is the message; Browse Public Mobile Community All communityKnowledge baseUser SearchPrivate Messages Private MessagesNew Message To: Moderator_Team Sent: 09-10-2018 07:18 PM IgnoreI ...
Hi,I haven't used my account for awhile (my plan hasn't been active).I'm trying to login to add a new plan. Its saying my password is incorrect and i get an error when i reset my password.I've PM the admin, but no response.. thx
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