Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

FORWARDING FAILS 100% of the time no call just DEAD AIR

Call forwarding is failing every time. All forwarded calls are being forwarded to another public mobile phone. The calls ring at the forwarded number but only dead air on answer. This has been all month or longer now as it took many times for me to i...

Number Porting Problems

Hello! I referred a friend to PM yesterday (@amogh12) and he is currently having issues with the porting his number. He is porting from Virgin Mobile. It looks like he was only able to send/receive messages from me who is also on a PM network, but no...

Resolved! WHAT HAPPENS IN THE US WITH NO US ADD ON PLAN

Hi Ok so if im in the US and dont have a US add-on what happens when... Someone texts me? will i get it without being on a plan? I try to text? Will it use my availible balance on a pay per use basis or just not work? i try to use data? Will it use m...

Resolved! Renewing 90 day plan early

Hi! Anyone know if it is possible for me to renew a 90 day plan early if I pay funds to my account?Long story short, I ran out of data and my plan renews on Aug 9th but I'm going on vacation where wifi will be spotty so I'd like to renew my plan now ...

Resolved! Activate my new Sim card yesterday, but network doesn't work till now, it shows emergency call only

Anyone has some experience? I had sent private message to Moderator Team.My account is fine, all runs well.But I cannot connect to PM network....I suppose my area is not coverd by PM....

My credit card was charged twice

Hello, I reloaded my account on July 25th and I believe the button for payment loaded twice because I can see an extra $35 on my account and my credit card was charged twice for the amount of $35. My intention that day was to do a one-time $35 credit...

Fantastic and easy start with PM

Hi there, this is more of a feedback than a discussion. I decided to switch from Rogers to PM yesterday. I went to London Drugs to get a card for myself and one for my wife. I was put off a bit that they wanted to activate it right away. As I meant t...

New- sim card unlock code?

Hello, my online activation process has finished but when I tried putting in my sim card it is looking for a simcard activation number...what is this?!! Please help @CS_Agent

Resolved! suspending plan even with enough available funds

This topic was brought up in a different thread, but got lost in the overall discussion. hoping @CS_Agent could add some insight. the scenario is if someone has say $40 in available funds and is on a $10/30 day plan, is there a way to stop the rene...

Resolved! Can I use a Telus SIM?

Hi Folks Since TElus owns Public Mobile, can I use a Telus SIM (New, never used) to activate on Public Mobile? Or do I have to snag a PM SIM?

Fail to create my account

HiI tried to create an account with a new bought SIM card number but I did not finish the process. Tried to start over to create an account but found that my cell phone number is now invalid. I tried to log in to my account to check if I have already...

Improving customer service

In the roughly one and a half years that I have been with the service, today is at least the second time I recall where a software glitch coming out of a maintenance outage has led to fairly widespread impact to customers. Following these incidents,...

Add ons

Hello, I'm looking to port my mom's phone to PM but I have a couple questions regarding add ons. I want to get her the $10 plan (can someone confirm if this is eligible for the autopay discount?). In the event that she goes over the 50 minutes inclu...

Calls go straight to voicemail

I tried porting my number over from petrocan mobility and it says on their end it failed, however I have my old number with my new sim card from public mobile and when I ported it on public mobiles site it said successful. I can send and receive text...

Phone Number Not in Service

I signed up for an account and then changed my number when I got home. Now I cannot recieve any incomming calls on the new number but I can make outgoing calls and the new number shows up on other call displays. When other phones try to call they r...

Resolved! First 3 day experience with PM

I transferred my phone from Freedom to PM on Sunday and today is my 3rd day on PM There 3 main issues that I have with Freedom1. Lost signal in certain location: my car park, gym waiting area etc2. Cannot call my clinic phone number3. Lost signal in ...

Cant message or receive pictures

I have troubleshot my kyocera dura force phone and data is on, but i cannot send or recieve pictures. The problem only started the day i switched to public mobile

Auto renew

My Account did not auto renew? what am I supposed to do? I cant log in either....I requested a reset password but email not coming throu.... I need a moderator... @CS_Agent

Resolved! Porting a number from Georgia

Hello, I just moved to Canada last week, and want to keep my phone number from Atlanta Georgia, but use it on a local plan. Is it possible to port a number from the 770 area code to public mobile. I tried to do it with another provider, but I got an ...

$25 Credit per Referral, if more than one referral? Please clarify

In the FAQ for the $25 referral credit promotion (https://productioncommunity.publicmobile.ca/t5/Announcements/Get-a-25-Credit-for-You-and-Your-Friend-by-Referring-them-to/m-p/256239), it says "you are eligible to take part in this promotion as a ref...

adding US calling to my plan for one month

I need to make some US calls this week, and want to add this feature to my plan for one month. How is this done? Thanks.

Can't receive calls/texts but can do both outgoing, Can't login to my account, can't rest password

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR...

Autopay issues today - official announcement?

Can we get an official headsup on what exactly happened today with autopay for autorenewal? A few people that I referred had issues with their autopay not going through today, and I think this is messing up my referral bonuses now (not to mention bei...

Ported out, account auto closed, had credit

I assumed I would be able to change my number after porting out and continue to use my Public Mobile SIM with a different number. I had a $42 balance so was hoping to use it as a second line.How do I get me credit and account t reinstated?

connexion a son compte

@Moderator_Team

I am currently $120/12GB/90 days LTE Plan

Hi to eveyone.I haven't autorenewed my plan which was up for renewal 3 days ago. It shows plan expired as of today.I am travelling now. I will be back in Canada in 1-2 months. I have $30 in total loyality and referall credits every 90 days. So, Can I...

Resolved! Do I need an active plan to port my number FROM Public Mobile?

I decided to take advantage of the Koodo deal that was going on, but everytime I try to port my PM number to Koodo I get an unknown error. My PM account is currently not on a plan as I haven't payed for a new month since it's expired a few days ago. ...

Can’t call certain numbers

@CS_AgentI have never dealt with customer service this way, and it is extremely inconvenient. I don’t know who can help with this, and I don’t normally feel comfortable just sharing this openly, but I live in Yellowknife, NT, Canada, and I can’t get ...

Can send texts and make outgoing phone calls but not receiving texts or incoming calls.

I am able to make phone calls and end texts messages but I'm not receiving text messages or phone calls from anyone. Any phone calls are being sent straight to voicemail. I have made sure my Do Not Disturb is off, reset my network settings, removed m...

Day 14 of the odyssey: trying to get a PW reset, a seemingly insurmountable task for PM

July 18 – tried using the PW reset link when I couldn't log in to my daughters account, seems the logical thing to do. However, as one of 2% of all the websites on earth, PM, a part of Telus, inexplicably is unable to provide this most basic of funct...

Community

Forum Posts