Community

Resolved! Account suspended?

  Today is my billing date and when I just happened to log in to my account it says it is suspended/ account status expired.  It's giving me a tab to "Reactivate Current Plan"I'm on auto pay so it just comes off my credit card.  My transaction histor...

Resolved! Can I add another sim card to my account for an older phone

My screen on my A20 died and the old cell phone I have here uses a large sim. The frame of the sim broke so I need to get a new sim. How do I activate the old phone ?

Resolved! Change of plan

I agreed to a change of plan to be effective May 29. It tells me that my plan has been suspended.  This is what I was offered and agreed to. 

Resolved! Can somebody explain this to me?

What is the debit and   credit. Sorry I am a little bit confused. I also want to remove this addon as I added it by mistake. Data & Add-Ons 200 min US and Canada Long Distance 

Resolved! MMS Port number - which one?

At the end of the activation process today, I saw a link ( https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone ) that told me how to "Set up data on an android phone".  However, when I went into my phone's APN settings...

Resolved! Lost my phone and want my same number back

I lost my phone today and desperately need my same number for work, when activating at Walmart I was told I had to activate it first and then change my number but now Im confused why it's so difficult to complete

Resolved! PLAN CHANGE ON RENEWAL

Hey folks, So my plan renewal is coming up on Tuesday, June 2nd. First off excited that I have been here two months now. Thank for all the support you have all been awesome!  My question is about the process of changing your plan for your renewal. On...

Resolved! Changing the plan

If I am going out of country for 1 week to Mexico after Covid is cured how much does it cost to text and phone if I'm on the $25 plan?? Thanks

Resolved! $20 bonus for first referral before May 31

I did my first referral but didn't get the $20 bonus. When can I get the bonus?

Resolved! Cannot make a payment

Hello, I am having trouble making a payment with my credit card. It has been set to auto-payment, but it stopped working this month. Do you have any idea? Thanks!

Resolved! How do I change my phone number

Resolved! Estimate Next Payment Amount is much higher than plan

Hello Everyone, I been with PM for awhile now and I am on a legacy plan which cost $120 for three month before tax and rewards.My next payment date is June 4th and it shows that estimate cost after rewards and discounts to be $222. I have always paid...

Resolved! Issue making payment

I’m trying to add prepaid voucher to my phone and it won’t accept it

Resolved! Checking on my bill

Hi I got my bill and I had signed up on a promo. The promo was the first month free. Please check my account because i was charged.  Thank you  

Resolved! $10 off your bill

I already have an active Public Mobile $10 month plan but received a come back offer. I signed up for 1 month of data for my IPad a couple of years ago. Can I sign my wife up using this offer with my email, to which the offer was addressed to?

Resolved! ACTIVATION

HiI have finished activating my SIM and fixed it in my android phone but it does not show network activity. When i check on available networks, it says 'no available networks'.The APN values are uneditable but shows the same inputs except the name( I...

Resolved! iPhone XR data not working

I’m back hahaha. Anyway got my new phone last night. Switched SIM cards and it automatically got signal etc. Today I tried to use data and it’s not working. It says public mobile and it’s says 3G but that’s it. I tried restarting / rebooting the phon...

Resolved! Porting unavailable?

Hi everyone, I was super excited to get my PM sim card and go through activation, but then after receiving my temporary number I asked the moderators to port my old number, and this is the reply: "I just tried to port this phone number, but unfortuna...

Resolved! Referral money back

I recently made a referral to this great provider and my Rewards has updated accordingly to save me $1 every 30 days. But I thought there was a Promo on for $20 back? Maybe I am mistaken. And do I get any money back, or just the person who was referr...

Resolved! can't access my account

Resolved! Weird usage records

I just switched to PM a few days ago. I have had pretty good experience so far, especially with the communication with Alex from the Moderator team on the first day who helped me sort out my referral reward and other account info related issues. But ...

Resolved! Come back to Public Mobile Email

I received an email see below, however I am STILL a public mobile account holder. I'd LOVE the discounts offered and want to be sure I am still considered an active account. I have cell service and did log into my account (only on a laptop) and it sh...

Resolved! Receiving calls

Can’t receive calls,Have had plan since March.This was an upgrade from 15 to 25 dollars.Message says can’t receive call as dialed .Tried dialing with 1 In front of number,took out SIM card for a minute,tried changing number ,nothing works. Why pay fo...

Resolved! Come back to public offer

Ive received an offer to come back to public mobile which states I should order a sim online. I already have an unused sim. Will using it disqualify me for the offer?

Resolved! CANT ACCESS MY ACCOUNT

Is it just me or everyone can't load their self serve account? After purchasing the $15 1gb add-on I could no longer get into my account. Could be just a coincidence. I already cleared the cache and etc still won't load.