Charged 2 times and Sim card still not working

[Jen13]

I just got 2 payments taken out of my account and my Sim card still isn't working!!!! Someone help please!! I cant afford to have 2 taken out!!

[cavemantoronto]

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@m0neywise wrote:

The first time I put in the SIM card it wasn't working either but I knew for sure that the phone works. Try checking the APN settings and make sure that they are set to Public Mobile's settings. 

https://apn-canada.gishan.net/en/apn/public-mobile/ios

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Apn settings don't make a sim card work.  Apn only makes data work.  

[m0neywise]

The first time I put in the SIM card it wasn't working either but I knew for sure that the phone works. Try checking the APN settings and make sure that they are set to Public Mobile's settings. 

https://apn-canada.gishan.net/en/apn/public-mobile/ios

[Lieux]

For your Sim card not working is your account ACTIVE? Did you try to close your phone take your sim out  wait few minutes and take it back and open it again?

What is the message exactly do you have with your SIM?

Is your phone unlocked ? And what phone do you have?

[Lieux]

Here we are customers like you... @Jen13 we can help for different thing but with your account not really..here with the moderator..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And explain to them what happened.

Do you want to post a screeshot of your account with NO PERSONAL INFO just in case we can find an explanation?