Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have not yet received my 6 digit pin to finish registering
Received 2 calls today saying that I called them. And I didn't. Nothing shows up in outgoing calls either. Is there any working solution (except changing my number)? Couldn't find any on this forum.Thanks!
The password reset email does not arrive for resetting my account login. Have checked all folders in my email. Have tried several times Please help.
I want to change my credit card replacement
I am suddenly not receiving any landline calls. I can receive cell calls from another cell but landline calls ring busy. Very frustating. I have tried restting phone, lost phone trick. reseating sim card. toggling airplane mode all to no avail. Does ...
Hi, Just switched to public mobile from Koodo - the nice lady at the counter told me that if I wanted to keep my old 604 number that I would have to come to the website and do some messaging.How would I go about getting my old number back as soon as...
Hello, If I purchase a phone call (ex. 200 US & Canada) add-on, does it stay on my account until I use up the minutes or does it expire at the end of the month I purchase it? Thanks
Hi, I forgot my account password and when I try the “Forgot password?” option, it doesn’t even show me my secret question to answer. Please help me.
Bonjour, Je n’arrive pas à réinitialiser mon mot de passe pour activer mon nouveau SIM. Lorsque je clique sur le lien qu’on en voit des heures après. Je reçois un message qui dit que le temps limite est expirer et je n’ai aucune option pour réinitial...
From what I understand I need the user name of a mediator to private message them to get my sim P.U.K code. If so could someone help me with a username please.
Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help
I want to get an add-on such as international calling for $15. I was wondering if I only pay once for the add-on will these minutes will be available to me until used up entirely (even if it takes more than one month), or will I be charged the $15 ev...
I just switched from fido to public and am wondering how long it takes to cancel my plan on fido because my bill for it resets in a day
Hello yesterday my texts were working no problems today texts stopped coming in!! I could send texts and people would receive the texts but I wouldn't get their texts when they sent me texts back!!! I have rebooted my phone! Taken the SIM card out an...
It looks like all of the plans are with 3g data. Are there any plans with 4G LTE data as well? or is this upgraded a different way?
just activated my phone, I can make calls out but when someone tries to call me it goes to voicemail I also ported my number out form bell and it goes to my bell voicemail when someone tries to call me any idea on how to fix?
Just got a new phone - an ASUS Max Pro M2 (ASUS_X01BDA). I expected a little setup because a few months ago I had to manually setup the APN for my wife's Zenfone 3 Zoom. But on my phone there is NOWHERE to add a new APN. It shows the Telus and Koodo ...
Looks like the reward is in, check your accounts. Thank you public mobile.
Hi, I forgot my password to log on my profil. I've tried multiple times so the website blocked. I've also tried to reset the password but my email address is very old (like over 10 year) and I think Microsoft delete it. So im stock with a forgotten p...
Hello - new to Public and this experience. Lots of info here for sure. i got a text to this new Public phone (6 digits combination letters and numbers like a Canada postal code) - the screen shot in the knowledge base is different than the way the ...
Hello, I was trying to activate my SIM Card online and was at the final payment step when my computer went into sleep. Even though the payment went through and I was charged the amount for my plan, I don't think my account request went through (didn'...
I'm employer who is paying for a part of my cellphone wants to have Public Mobile Tax Number. Does someone have it?
I have a few dollars in my account, but I don't have enough to top up until payday on Friday.Is there any way to enable some kind of temp plan using the funds I have so that I can get calls and messages? ThanksRod
I am trying to move to Public Mobile from 7/11 Speakout. I completed the "paperwork" yesterday but my phone number has not yet moved over to PM. I did receive a text from PM that instructed me to "go to Publicmobile.ca and click Contact Us and compl...
Not getting incoming call when your monthly balance finished on unlimied incoming call plan@15$/Mon
When I try to access the community from a Government of Canada environment (via web proxy, choice of Edge, FF and IE browsers) the screen need 2-3 "kicks" (highlight contents of address bar, press ENTER) to get content displayed.
Where you guys get your cellphones if you want a change?Some place online where I can purchase one without breaking the bank?
Good morning,I recently purchased a US Roaming add on for $20 while in the states and it looks like I have been charged twice on my credit card. I will attach photos to message. Looking forward to hearing from you!!
hi i just got a number from mobile public i can recieve message and make outcall but when my friend call in its direct to other person and they said their number is the same as mine, can you please solve this thank you
I purchased the $15 plan for my little sister months ago thinking it might go away but last week was her birthday and I gave her the phone (iPhone SE fully unlocked)with the PM sim card to find out it doesn't work. I'm very disappointed. I planned ...
