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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New phone won't make phone calls.

So on a trip with the new phone after manually adding the APN for PU so it will work, but it never occurred to me to check to see if it will make phone calls. It's an ASUS Zenfone Max Pro M2. Android 9. I had to buy the Roam SIM so I could manually a...

How to keep old number from stolen phone

Hi there,I got my phone stolen last week, so I went to self serve to suspend the service, then ordered a new SIM card. I understand I'll need to change the SIM card number in self serve as well. My question is how do I keep my old phone number? Becau...

phone service not working

I recently joined public mobile. When I activated my SIM card I ported in the number from my old phone, however the information I gave for the old number was not completely correct. Since then my phone has not had full service oh, it has only been ab...

Porting Number

I’m having trouble porting my number. Just moved to BC from the USA and would like to keep my old number. I have Verizon Wireless in the US, have already activated my SIM card, but when I do ‘change my number’ it says ‘We were unable to transfer the ...

Setting up an account

I presently have 2 lines that I want to transfer in from Telus and I would like a new phone line All 3 phone numbers I would like shared on one account. How do I do that?

phone not calling or receiving

I am not able to make or receive calls. I have minutes on my usage. I cannot call voicemail. when i dial on my iPhone, it says call failed. When I try to call my cell, it goes to "leave a message" but I don't hear the ringing on the phone.The ba...

Resolved! Updating Credit Card Information Post PM Website Update

Hi, My credit card is expiring, and I received a notification to update the credit card information.I have since recevied a new card -- same card number, but new expiry date. From what I am aware, the old PM self-serve website, there was an option to...

Resolved! How to track SIM card order

I placed 2 orders for SIM cards but only got one email confirmation but I have screenshots of both order numbers. How can view the status of them?

Why public mobile not matching other provider unlimited data offer (throttled after some limit)

As I am just checking other websites & find other provider offer unlimited data (throttled after some limit) for all their plans. So I would request public mobile administrator match this offer to public mobile users also, thanks

Resolved! Custom Plan

Where did the custom plan option go? I can’t find it since they updated the website

how to know your contributor level

Will i get notifications when i reach top 50% ?

Monthly invoice

I need a monthly invoice so that I can submit my phone bill to my accounting department. Who do I contact for this as it is not on the Self Serve page?

Can't Text picture image iPhone 4s talk text US roaming add on

Hi all. searched here. It seems I might be out of luck but..... My iPhone appears to allow only one setting in APN: SP.MB.COM Data is enabled. i still can't send texts with pictures while in US. Regular Texts and calls work. Is issue due to iPhone 4s...

No Data connection - EXCLAMATION sign

Hello, I have not be able to use the data since yesterday. The Exclamation sign is showing. I have not used all the data plus I got 1GB promotion option. Please advise what is the issue. Thank you so much, MT

Can’t connect to network

Hello, I’ve recenetly ought and activated a SIM card, prepaid the service, everything should be ready to go, HOWEVER, nothing is working. Messages pops up: unregistered network. Automatic search for available networks doesn’t ring up anything. What ...

No service

Activated a new sim. It shows on web that my phone is activated but on phone it shows no network.

Resolved! Existing number

Is it possible to keep my existing number when I switch to Public Mobile?

Resolved! switching in from another service provider

if i switch one of the public mobile plans, can i retain the current cell phone number with another service provider?

Resolved! help

We are on the verge of cancelling and can get no help whatsoever, Auto pay says its working but doesn't, Every month I go on and make a manual payment while I get texts saying thank you for using auto and I get the bonus but the service is cut off ti...

Resolved! Can’t text $15.00 plan

Purchased your sim. Phone is unlocked. Data and cell # works. Won’t send or receive texts. iPhone 6s

Resolved! Call forwarding

Did I have to pay for this option?

Resolved! Help to unlock self serve account

I have pm selfserve account,but as now my account has been disabled maybe login too many time with the wrong password So try to resetting the password by entering the email but afterwards nothing happened it just stick at the verify the emails Can...

Service not working

I just recently got a new Public Mobile Sim Card and I have activated it as well but it’s still showing that I have no service. I have tried rebooting my phone, the lost and found trick, waiting for 10 hours to see if it would work but nothing is wor...

Resolved! Referral code

Is it possible to add a friends referral code after I activated a plan for the first time just 12 hours ago so that he will get the one dollar off per month and one time $10 credit?

US ROAMING

I have been trying to ask the MODERATOR TEAM, for a couple of days and no one is responding to me.I purchased the add on for Talk, Text, and Data for US roaming, but nothing worked at all!Can I get a refund or my money paid transfered over to reguala...

Resolved! Dependent phone line.

If I want to add a line for my child can I put it under my current account or do I have to make a separate account for their phone? Also if I have to make a separate account can I even do that with all the same information as my first account? Or wil...

Resolved! US roaming

Hi,I have $15/month plan,(100mins outcoming call canada-widely),if i buy $8 US roaming talk only add on,can i make unlimited call to US and canadian numbers in US or have touse my plan mins(100 mins)? and i have to make my cellphone setting--data r...

Resolved! Sign up by August 21st and save $10 on the $50 Plan for 6 months-Help salesmen did not pick promo

I just realized as I was going over my boyfriend's account that the salesmen did not sign us up for the correct new customer activation promotion at London drugs. Being a new customer we did the activation in store as the activation process can be pr...

Resolved! No Phone Service Abroad

I have the $30 a month plan which says I get international texts but when I arrived in the UK yesterday, there was no connection to a local service provider and the phone was saying Emergency Service only. Also, do I get my 0.5 gig monthly data int...

Resolved! Locked out

Been a while so I thought I would jump on the website to look at plans and probably upgrade for more data... Turns out I forgot my password and evidently whatever answer I put as a security question is not correct... I have access to my email phone a...

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