phone suspended, cant reset password... can't answer security question

[fiddler]

I recently got new Debit Card Number...Public Mobile tried today to take payt using OLD NUMBER  ...wouldnt go through....they suspended service

I tried to sign to Public Mobile online..clicked on 'forgot password'.. that continued then they ask 'ANSWER TO SECURITY QUESTION'

I do  N O T  know the answer

THEN THEY SAY:

 WE WILL SEND YOU A TEXT.., use that CODE  for security question

BUT I  CAN   N O T  RECEIVE  THEIR TEXT  BECAUSE  PUBLIC MOBILE

HAVE SUSPENDED MY SERVICE !!!!!

DOES ANYONE KNOW HOW

I can give ublic Mobile my new Debit Card Number???

Thanks so much help for any help you can give me..

(i've tried the chat, etc, etc etc, etc )

[Dunkman]

@Ranjitmohal 

Please remove your phone number from public forum.  You may want to start your own topic and specific question.  

If you can't reset your password, then you will need to contact moderator.

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ranjitmohal]

is xxxxxxxxxxxxxx active

edited by computergeek541: phone number removed

[RossN · Accepted solution]

@fiddler click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator request password reset    check the envelope top right corner for a reply response time is 2 to 48 hours

[yanzhiqiang]

Contact moderator by clicking ？mark at bottom right.