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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Unable to receive incoming calls

Hi there not receiving incoming calls just registered yesterday

Resolved! Network / Carrier Unlock for a pre Cell Phone Freedom Act Phone

I have my dad's old phone which was on Public Mobile and I have no use for it strictly under Public Mobile. How do I request an unlock? It rejects every sim side from the Public Mobile one that's in it right now. The service is no longer active.

Is it possible to change colour of vertical quote line?

As title says: Is it possible to change colour of vertical quote line since it is very light blue on pinkish background and it is almost invisible. It used to be solid back...

Resolved! bonus data added to my plan

How do I get the bonus data added to my plan

Resolved! Porting from lucky mobile to Public Mobile unsuccessful

HelloAbout 2 days ago I have ported my number from lucky mobile to PM but I am still unable to get full service on my phone, I am able to call out but can not receive calls and text messages. But I am having trouble submitting a ticket and I need to ...

Not working

My phone is busy and I have a credit card on file

Resolved! Porting from Speakout failed

I want to scream. eight, now nine, attempts at entering a support ticket have failed. I just want to port my number from speakout. Not break into the NSA I have activated a PM simcard and now that everything is working I want to port my number fro...

Resolved! Voice Mail

Can I get my voice mail from a different phone?

Resolved! Payment - Refund?

Hi dear responsible, Thanks for you time and helping me. My last auto-payment was scheduled for December 28, 2021. Since December 26, I am not in Canada and not using my chip. On December 27, I got sick in Brazil (Covid-19) and I was not able to use...

I could not t use the sim card

Hi, I could not use my SIM I bought it with number 89122xxxxxxxxxxxxxx.

Resolved! Log in

I forgot my security Question when trying to reset my password

Resolved! Transfer issue

Hi, I failed to transfer my old phone number with yours. I ignored the text message to approve the transfer by mistake.I tried to submit the ticket according to the instruction but not able to verify my identity, the last part. I can't receive any ca...

Resolved! no reception, no call, no data

hi there, I switched my koodo plan alberta number to my public account. received switching sms from koodo. replied Yes. Number got transferred to public (i see it in self serve). it's been 4 days ago. i still have no reception, no data. it's constant...

Resolved! New email

I want to open a new account . I forgot my old email and password

Refer a Friend fraud from Dec 'promotion'

As suspected, was no 5 dollar credit on my bill this month for a referral in December.Public has refused to give details on these payments from day 1. I tried to submit a ticket through their useless automated system and was unable to.All I got was a...

Is this a bug or some maintenance is going on in Community?

Logged in, saw 22 Notifications. Clicked on Bell and got this

Resolved! Rewards

I had a promotion to invite a person to join and by December 31st 2021, and then I would get 5 dollars off for up to 6 months. I referred the friend before then, but only got the 1 dollar off each month not the extra 5 dollars too.

Resolved! I need a copy of bill for work

I just need a copy of my bill that included my address for work purposes. I've tried to create a ticket and reach out to support but every system fails to verify or even let me submit a ticket, really frustrating and trying to get this ASAP.

Resolved! Creating an account

I bought a line for my daughter. Presently I need to change the credit card on the file since I received a new one. My daughter is presently outside the country, she can not receive any message. HOw can I create the account in order to change the ...

Resolved! Can make calls but cannot receive calls from new public mobile account

Just activated a sim card yesterday 05/01/22 which I switched mobile number from Virgin mobile to Public mobile. 5**-***-***1. I can make calls without issues but I cannot receive and Edited By: ShawnC13 Removed Phone number

Portal request

Resolved! I can't Receive incoming calls and/or text messages And cannot send text messages but can make out

I just switched from chatter to public and I'm able to make outgoing calls but not able to receive incoming calls incoming text message and I'm not able to send outgoing text messages

Transfer my old number

Can't get my number

Resolved! Outage in Bayham

We have three phones that are out here. Second time in about three weeks. No way to get help. I’ve been with PM for a few years and this has never been a problem before. Getting ready to leave PM

Resolved! calls go straight to old (Fido) voicemail

I just joined PM on 30/12/2021 and still cannot receive calls, they go straight to my old voice mail service. Can someone tell me how to fix this problem?

Incoming calls going straight to voice mail

Why, for at least 1/3 of my incoming calls, does my phone not ring and people go directly to voice mail?

Resolved! US Roaming not working

I purchase US roaming 250mb and it does not work.Do I have to purchase talk or text in addition for data to work?

Resolved! Account Changes

I just changed my account. Today is the date my account renews. It looks like my account is charged twice. How do I get credit back?

I need to ask, if a PM Num was ported out, without the owner's consent, can the Port be reversed?

Having an issue and just found out via a PM Agent on this, but not sure if Port out can be undone and Num ported back to PM under the same Plan and all that

Resolved! Cost for the remaining period of the new plan

Hi, I need to change my plan immediately from $15/month to $25/month, currently in the mid of the current plan month. What will be the cost calculation and plan renewal date? Will I lose the half money of my previous $15 plan?

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