Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I do have a- 100 Minutes Canada-Wide Talk + Unlimited Incoming MinutesDoes it mean I can call after 7PM to 7 Am free? Does it include weekend or if I talk in weekend it does not count?
Hi, I opened a new account with Public Mobile and asked it to request the transfer of my number from BELL. BELL says Public Mobile cancelled its request to transfer my number. I'm guessing that the PM request was made after I cancelled my BELL acc...
Just subscribed to this service because it has international text.I can sent and receive text, e-mail, pics and make calls in Canada and works fine.I am located in Ontario.When sending text to US it shows as sent but recipient is not receivingtext an...
Hello,I'm on autopay but I already paid my bill. Does the autopay will skip this month? ThanksIsabelle
I used all my data before expiration date. My calling plan still worked. I got a message that my account was suspended while I was on autopay. I got charged at the right time on my credit card for autopay , but never got my rewards deducted. I assum...
Hi, I am in the US right now and I added the US Roaming Text, Talk, Data bundle add-on for 20 dollars. My phone is a Samsung S2X. When I was in Canada, I had to change the APN settings manually to get my data to work (https://www.publicmobile.ca/en/o...
Hi. I purchased the 1GB 10 day plan and also us roaming. I'm in la. It is rarely working and when it does, it is very very slow. Can someone help? Thanks.
I pre paid a phone bill for 5 months, now it can send messages and not receive any.second time this happened. I’m getting frustrated. It’s an emergency phone for my son.no freekin good if I can’t reach him!please help.thank you dad
I have a tried again and again to use my visa debit to pay for my services. Never had an issue before but I think I might have tried too many times and the card has been blacklisted? Could an admin help me out here so I don't have to go buy a vouche...
I was attempting to activate my partner's SIM, and went through all the steps, and she received the text indicating a PIN had been set up, but then the website hung on me.Now, I cannot sign into an account under her email (the website says it cannot ...
I'm getting this too, but the moderator can't find me though I've been charged and getting emails. What was the solution?
I am new customer and I payed by Visa completely but now I am getting messed that I am owe $2 and I do not understand it why ?
I had high hopes for this service but my initial experience is not a good one. I activated my Sim Card and selected a plan. Attempting to submit resulted in an error message (see image) telling me that "something went wrong when activating your accou...
I changed my plan and was charged twice. It was taken out of my account and also on my profile it does not show that my plan was changed
as I am trying to keep my current phone number it says there’s no such number
Hello, whenever I switch on my phone at home (in Victoria BC) a get a message "Welcome to the USA", which means, my phone connected to a network in Washington State. How can I connect my phone to Public Mobile ?Thank youBesVic
I am in hospital and have loads on money in my account. When I try to phone my wife - not long distance - it says that I have no long distance money on my account. I am in BC.
Hi, I bought 2gb data but I do not have access to internet (I’m sure the add on I selected was for data).it doesn’t suppose to work immediately?
I need to speak to someone to set up account online to register Visa debit to pay phone bill. It says my account is already registered but I don't recall the email address on file. I need to set up or reset new account.
I have a new sim card and my old one was lost. I need to activate it with the same number. Ive submitted a ticket already with no responce. I need help.
Hello, I would like to ask my rewards or promotion for a month free of service that I have received email from public mobile and I have encountered and provided every condition you have asked me for. This is the email I have got. "Congratulation.Your...
I just signed up for public mobile today (Tuesday, May 4th, 2010 @ 2:00PM) I was given the option to pick my new cell phone number as xxxxxxxxxxxx, After giving out my credit card number, I find they gave me a different number that what I had picked....
Hi there, Wondering if anyone has ideas around why I am not receiving a text, from my new PM number, in order to set up an account. Receiving texts np from many other sources. Tried asking a mod on here but after several emails back and forth simpl...
What is a phone call on PM ? I'm getting minutes where i never had minutes with previous company . What is a mb of data ? One usage chart on my account shows one number that is about twice as much as the other useage chart adds up to and my p...
I have been given two separate unlocking codes, from Rogers, for a Samsung Galaxy 7. Both were unsuccessful. Time to give up and move to another phone?
I have to change my card information but when I do it tells me the card provider has declined the payment (or something like that). I have called Capital One and they can see I registered the card (twice actually) and that I tried to put it in Publi...
I cannot activate my sim card and got the error 821
