Keeping $5 Welcome Back Credit When Changing Plans

[The_Black_Cat]

Would anyone happen to know if you get to keep the 18 month $5 Welcome Back Credit when doing a plan change? Signed up on Black Friday but am now considering changing plans and just want to be sure I don’t lose that credit.

[The_Black_Cat]

Confirmed with support. Unfortunately once applied it goes with which ever plan you signed up with. Not worth the change for me at least for now.

[hTideGnow · Accepted solution]

HI @The_Black_Cat 

PM giving $5 for 18 months? that's a lot!!

I doubt you can keep the $5 if you make a plan change.  And I don't think anyone in the Community has the experience to confirm.  So, better to ask PM support agent to confirm

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage