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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25437 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36930 Views
  • 185 replies
  • 27 Bravos

Resolved! I want port my old phone number to Public Mobile

HelloMy old mobile s is still working,My new Public SIM card is actived successfully  Personal Info not show as required Please help me change my old number to my Public Mobile SIM

wanglili by Great Neighbour / Super Voisin
  • 2102 Views
  • 16 replies
  • 0 Bravos

Resolved! Cancel the plan

I want to cancel the plan as I moved out of country . However I am not able to register to self service to cancel autpay. To register for self serve, I need one time code on my phone and my sim  is not working as I am out of country. 

xs2rohit by Great Neighbour / Super Voisin
  • 1039 Views
  • 6 replies
  • 0 Bravos

Multiple Accounts - A possible solution

I have just added my 5th public mobile number and therefore have to login 5 different times to administrate them. I handle my account, my wifes, my sons, my mothers, my business.I will soon be adding a sixth account. One thing all the accounts have i...

KamWest by Model Citizen / Citoyen Modèle
  • 1333 Views
  • 10 replies
  • 3 Bravos

Resolved! Getting forwarded Voicemail from my old provider

Getting forwarded Voicemail from my old provider but can't receive phone calls on my new phone with Public Mobile. I deactivated my old number with Virgin Mobile after I lost my phone.  I decided to switch to Public since I was getting a new unlocked...

pstevens by Great Neighbour / Super Voisin
  • 603 Views
  • 2 replies
  • 0 Bravos

data network not working

Hi,My data network has not been working for a month now.  Can someone help me? Thanks,karen

t73medc by Great Neighbour / Super Voisin
  • 1702 Views
  • 20 replies
  • 0 Bravos

Resolved! Emergency Alert not received

 Other providers on my area have sent out emergency alerts this afternoon that are specific to Newfoundland but it appears that Public did not release the same message or perhaps something is wrong with my phone?

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Tav by Model Citizen / Citoyen Modèle
  • 3609 Views
  • 28 replies
  • 0 Bravos

unlock phone

my friend gave me a phone to use but its locked thru pm ineed to unlocked it to connect to another network can somebody help me pls...

Chrisebron4 by Great Neighbour / Super Voisin
  • 1215 Views
  • 7 replies
  • 0 Bravos

Resolved! account locked

I have been locked out of my account for 5 months and I am not able to access my account to make changes.

dgoodyear1952 by Great Neighbour / Super Voisin
  • 1009 Views
  • 5 replies
  • 0 Bravos

Resolved! Add on stopped working

I have been with Public Mobile for over a year now on the same plan with no issues, but suddenly yesterday my add-ons stopped working. I am on a plan with unlimited provincial text and talk, and on my account it says it is still active. I cannot send...

xcelwang by Great Neighbour / Super Voisin
  • 793 Views
  • 4 replies
  • 0 Bravos

Resolved! Protection plan

Are there any protection plans? Like can I pay a monthly fee so that if my phone breaks I can get it repaired? Like insurance that most large companies offer.

Jdenn083 by Great Neighbour / Super Voisin
  • 946 Views
  • 5 replies
  • 0 Bravos

No incoming or outgoing calls

Hi, my plan recently renewed, no issues.  As of yesterday if I try a local call it says that it is a long distance call and I must buy add ons to complete. If you try to call my phone it goes to voicemail immediately. Power cycled phone several times...

Ortigas by Great Neighbour / Super Voisin
  • 1572 Views
  • 11 replies
  • 1 Bravos

Resolved! Payment Voucher Rejected

I bought payment vouchers and the 12 digit pins on them are getting rejected.

Seasaw by Great Neighbour / Super Voisin
  • 2119 Views
  • 20 replies
  • 0 Bravos

phone plan

I signed up for the 15$plan.....says I have talk and text and some data.....when I phone out it says I have no talk on this plan  

rose60 by Great Neighbour / Super Voisin
  • 942 Views
  • 10 replies
  • 0 Bravos

10 dollar plan

It might be a nice gesture from Public to bring back the 10 dollar plan for awhile since people are home "I hope" during this pandemic just needing the phone for emergencies and already having  wifi with little need for data   @Alan_K 

RossN by Mayor / Maire
  • 2048 Views
  • 12 replies
  • 6 Bravos

COVID-19 Alert is repeating

I received this alert yesterday. Today I received it again at 6am.Why? And why at 6 in the morning?! Any idea?

scorpio17 by Great Citizen / Super Citoyen
  • 678 Views
  • 5 replies
  • 0 Bravos

Resolved! Another Sim card

Can I get a second sim card with the same phone number and plan for my smartwatch?Thanks for your help

Blumsden by Good Citizen / Bon Citoyen
  • 990 Views
  • 3 replies
  • 0 Bravos

Does Changing The CSC code affect updates for samsung phones?

So i just switched to PM and i want to change my CSC code on my Galaxy s10 to match PM's. I was previously with rogers. Before i change the CSC code to PMB i have a question does it affect My OTA updates? if so who do i receive my updates from? Telus...

BearFBI by Deputy Mayor / Adjoint au Maire
  • 8147 Views
  • 25 replies
  • 0 Bravos

TD Visa Debit Card rejected

I set up autopay on my account when I signed up with PM last month.  At the time, I used a voucher.  Later on I added the Auto-Pay option and at that point, PM was Ok with my TD Visa Debit.  All of a sudden today it is saying my card can't be verifie...

marees62 by Great Neighbour / Super Voisin
  • 1842 Views
  • 8 replies
  • 1 Bravos

Resolved! SIM card

How do I buy a SIM card online?

tipihew by Great Neighbour / Super Voisin
  • 930 Views
  • 3 replies
  • 1 Bravos

Resolved! 3G data speeds

Do the plans offering 3G data speeds operate on a 3G network, or a 4G network at throttled speed?

efp by Good Citizen / Bon Citoyen
  • 4491 Views
  • 6 replies
  • 6 Bravos

Resolved! dual sim

can I use public mobile with a dual sim

howah by Great Neighbour / Super Voisin
  • 1110 Views
  • 3 replies
  • 0 Bravos

Resolved! Developer options

How do I enable developer options on samsung?

cododi by Great Neighbour / Super Voisin
  • 777 Views
  • 2 replies
  • 1 Bravos

Outgoing texts not working

I'm unable to send any text that is longer than 1-2 words. The recipient won't receive it. It works for the really short messages but won't work for anything longer. Help?

Hissae2 by Good Citizen / Bon Citoyen
  • 1179 Views
  • 8 replies
  • 0 Bravos

Anonymous 0.5 sec calls from 011xxx

Hi community, There is always the last drop, mine just came in. Me and two other family members are being bombarded with extra-short calls (like you can't even pick up your phone no matter how fast you're). It's always from phone numbers (looks like ...

alexus by Great Neighbour / Super Voisin
  • 1343 Views
  • 10 replies
  • 0 Bravos

COVID-19

Hi, Are you guys doing some discount or give free data or something to support community during this hard time for everyone.

rahulkumar by Great Neighbour / Super Voisin
  • 896 Views
  • 4 replies
  • 1 Bravos
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