Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have talk and text with data at home. I purchased a US add-on, it’s paid and active. I am receiving one to one texts but no MMS messages (group texts or MMS messages from individuals). I’ve tried all the suggestions but it’s still not working. This...
recently got a SIM card and plan with public mobile to allow data on my iPad. Shows SIM activated under cellular plan (Telus) and shows Public Mobile as the selected network. this is a new iPad, have never had any other SIM card in it. And this is a ...
I bought 40 dollars a month plan. Haven't made a few calls with the so called unlimited Canada wide talk. Now I can't make out going calls? PLZ help me.
Hello,For some reason I am having trouble using my phone from the US. I have already purchased an add on for calling US numbers long distance, and have only used 10 of 1000 minutes. I also added a US roaming pagkage for 10 days, which I have not even...
I have put an ad on in my account today and I made a mistake and put Us data for 15$ and I wanted to have the 20$ usa roaming ( text) . When I want to add this past one, it stated that my account is not activated, however I auto pay on March 7, 2022...
I purchased a public mobile certified Pre-owned apple 8 phone and the battery health is significantly degraded. I need to return it for one which has a good battery. My previous phone which I had for 4 years still shows 93% battery health.
Is anybody else having trouble calling landlines? I can call another cell phone but if I try to call a landline the car will not connect. This has been happening for a few hours now
I will be traveling soon overseas , and the country I will be arriving require me to download an app that I must present my information when arriving at airport. Is Is possible to turn on phone and the app as well when I arrive?
Freedom can not port my number from Public Mobile and said that my number does not belong to Public Mobile. What should I do? Anyway, this is only a prepaid number. Thank you
My brother is locked out of his account, even though the line is still open and credit card automatically charged monthly. He tried to wait for 3 hours to try to reset his password but still locked out. He has no way to contact public mobile so here ...
I overpaid to top up account to change my plan and added 1GB of data that I did not need to do. Would like a refund for $15 add on and the $50 overpayment. Thank You
I lost my old sim card. Bought a new card and cant receive the activation code as the options are only to text to the old # or to email code to my xxxxxxxxxxxxx email that I do not know where or how to access that email? Now after several attempts I ...
I'm on the 15/month plan and my text messages aren't sending, pictures aren't sending etc... Also I can make calls but not receive calls--it goes straight to my voicemail
Hey, team could you please check and revert one of the transactions.I doublechecked with my bank - they see 2 different transactions with different ids - so bank insist on two charges.However I do not see it in my Public mobile account -- there is on...
I recently took a trip down the US east coast from Maine to Key West and back. I decided to buy the US roaming add on(s) and thought that with all the questions about stopping 3G service in the states, I would let everyone know my experience. YMMV I ...
