Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't receive any text because my phone lost
trouble singing in to self serve
Hi I have lost my phone and i want my same number to add on to a new sim card how does it work.
The folks went to USA from Canada for the winter. Their plan is international text and I did an add on for 300 mins of international calling. They are getting texts, can’t send texts and it says not covered for international calls. I had this set up ...
my service ended and then i added 25$ card (usually i add 40) why does it still say phone is out of service?
Ported a number from Rogers a month ago for my son but it turns out it never got ported correctly. rogers says they do not have the port number request. As i do not have the SIM from rogers to access that number they said to have Public mobile send...
I would like to have the 4.5 gb plan I am new to this whole phone thing and have no idea where my data went I wuld like to change without having to lose out on paying for a whole new plan without having to pay for another full plan is this possiable ...
is the promo only for new customers?
I have a PM account however I had an accident on Sept 8 which required brain surgery. I am still in hospital recovering. My cell phone and the SIM card were destroyed in the accident. I have been paying for my service since the beginning of Sept, una...
Good morning, Ibought a iphone 8 from Public Mobile. Received it Nov. 12 and was impressed at how new it looked. Set it up and got it working, however the sound is very poor on it. I have tried googling suggestions to fix and finally tried a reset.....
I am a brand new Public Mobile customer.Can I still get the flash sale promoif I switched to Public Mobile this morning? I didn’t see the offer when I switched
When I hold the 1 it says ''voicemail unavailable'' and it says to go to menu-settings.When I go to the settings and there is nothing relevant that can resolve the issue? Whats going on I need my voicemail! What to do??
Hi there, my phone reset itself somehow and now I can't check any of my voicemails because my phone doesn't know the phone number. Does anybody know the number for the voicemail in Manitoba? Thanks! Candace
I wanted to change the account type today to a larger plan. Not only did it take my money it changed my plan and said my account is suspended and I have to pay more for a new plan. Can anyone help me.
How Do I ensure that my phone is unlocked?
I know it isn't anything "new", but you can get a bonus 2 GB on all plans $35+, including the price dropped $60 15.5 GB plan.New customers only. Must enter email address and enter code: 2GBBONUS when activating.
I tried logging into my account this morning to top up my account. I keep getting a message that the site is down for maintenance. I can not even use the *611 option to make my payment is this the only way I can make a payment?
Need a phone number to speak to customer service
I have been trying to reactivate my plan using the available funds in my account but I cannot do it. I get the error "Your account has already enough balance" and it won't let me go thorough.What can I do?
New activation. I can make calls, but can't receive calls!! Any help??
Right now I receive NO emails for topics subscribed to and NO emails for any PMs. What do do I have to “turn on” to receive emails for a PM only. Thanks.
Hi, got my phone suspended due to insufficient funds. I am enrolled in monthly Auto Pay program and I called Visa, there is no problem with it. What can I do about it? Thanks
