Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Adding second phone to account

How do I add a second phone to my account? I have one for one child and would like to add another for my other child. Do I just activate it and will they both be under the same account or do I need separate accounts for each child's phone number?

Actually back

transter number

Resolved! transter number

Please port this phone #************ from my koodo account to my new Public mobile account phone #***********.Thank you very much!Kit Edited by ShawnC: Removed account and phone number Thanks for the tag @brettster99

Long distance calling

Whenever I try to call someone it keeps saying long distance call and won't connect? Anyone else have this issue?

Payment System Not Secure - CRTC May Need To Intervene

The payment system employed by Public Mobile does not work. It is insecure, and data has been compromised. Ive already raised this to PM but Telus doesn't seem to care, so I've today filed an official complaint against Telus/PM with the CRTC. A phone...

Can't call in or out.

My text msg works and data works but I can't call in to my phone number goes to VM. I can't call out either from my handset. It just started last night no number port, active account. Ive had this number for a while now.

port my number

I have activated a sim card and am trying to port my number over from Koodo. I am not able to start a ticket with a Moderator to have this done (on either of my computers). 'Chat with Simon' is also unavailable.There are 88 Moderators on here when I...

Just activated yesterday - horrible call quality...any suggestions

Switched to PM after a long tenure at Koodo....however, in the 24 hrs since activation, call quality has been absolutely horrendous; static, dropped calls, not being able to hear the person calling me. Using the same phone as before (iPhone and ...

Resolved! Phone is automatically answering calls!!??

So I have my mom set up with public mobile. She has a iPhone SE. When I call her it rings once on my end and once in her end and then automatically picks up. This is really frustrating and she’s missing calls and using up minutes! Anyone else had thi...

Charged 4 GB Data

This morning my phone went into "Not in Service" and additionally, I was charged $70 for an extra addition of 4 GB. My account has been hacked somehow and I need help cancelling the purchase of the 4 GB of data please!

Resolved! Walmart

Well it would have been nice if your website said that you have to pay Walmart to activate a plan before you could purchase a SIM card. I have a $60 card at home, 1/2 hour away, and now I wasted my time coming to Red Deer to get a SIM card and now wa...

Canadian Cell Supplies now offer $2.99 for Public Mobile SIM Cards with FREE Shipping/Pickup

Duplicate

Koodo self service app out of nowhere

Resolved! 8UC2 code message

Good morning - I am trying to place a telephone call from alberta to B.C. and I have previously called this number many times, but now when I call I get the 8UC2 message - please advise - thank you

Sim card not arrived and how to trace Canada Post mail

I ordered SIM card on Aug.21,2020, and got an email telling that "A shipment from order 215900 is on the way" on Aug.24,2020. But the SIM card is not arrived now. I try to trace the Canada Post mail by the order number 215900 at https://www.canadapos...

Resolved! Recommended apps

I was wondering if anyone has a recommended app (or a list of them) to help an individual get the absolute most they can out of the PM service? Are there any 'must haves' out there?

Resolved! Activation final stage issue

Hi there. Recently, i activated another account at the selfservice site with my credit card. At the final stage, it gave me an error and was not sure if my simcard was properly activated. So i tried activating it again thru a computer, and it says th...

Resolved! Banned from Community Over What?

I don’t understand what happened. I might of posted a duplicate message because I didn’t know how to edit a post for which I forgot to tag the person when I replied. I’m able to login using Wi-Fi but I get a message on 3G data that I’ve been banned f...

Not able to send pic through text on iphone 5s

Internet is working. Mms has been turned on and able to receive pic through text. Pls help. Thank you

English

How do you enjoy this network

English

Total MANURE explanation by PM of autopay renewal failure.

I get a text letting me know my payment occurred and my discounts were deducted. (12noon)11 mins later (12:11pm) I get an text msg saying they tried "Tried to process your Auto-pay renewal but something went wrong."I go into my account and to try to ...

Mysterious payment

Hey guysI was going to pay my account today when suddenly I recieved a text saying my account was topped up. How can I find out who or where it was payed from?Thanks