Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I recently took a trip down the US east coast from Maine to Key West and back. I decided to buy the US roaming add on(s) and thought that with all the questions about stopping 3G service in the states, I would let everyone know my experience. YMMV I ...
Hi guys,I finished setting up an account March 11, and forgot to put the promo code (12MONTHS2GB) in. Tried applying it to my account but it says it's invalid. Steps from here?
I forgot the password I used for both. Its been a few months since I last logged in and I dont have the phone anymore. The PIN recovery Doesn't seem to work nor the Can't Verify option. Nothing loads after I click "Verify" so I cant even submit a ...
I am having issues with receiving incoming calls, when I try calling my phone with another phone my phone doesn't ring, but when I try to make a call from my phone the call goes through. I have tried removing and reinserting the SIM card, but this on...
I ported out from telus my phone said no servis i waited called telus port out succseful still no servis bought new sim tried that no servis changed number no servis tried the sim in annother phone no servise reset carier setting no servise any sugge...
There's no way to reach customer support. I am unable to make an online account because the website doesn't send me the six digit number.....it just keeps repeating that I have successfully setup the 4 digit code. The code that I setup at Walmart The...
Hello there,I was trying to add addons for US roaming. US roaming talk $8 , US Roaming Text $8 and US Data $15. my questions first addons does not show in my account overview. The second question I was trying to pay from my browser I got charged mu...
Hi, I have the $15/m plan and my home province is Ontario. Will my phone work in Saint John City in New Brunswick or do I have to take an ad on feature?
My credit card was uaed fraudently and was cancelled. Can you please not cancel as I will pay the cost when I get my new card in 7 to 10 business days,Thank youJoan
When I click on create an account, I enter my phone number but then I do not receive the 6 digit code. Can someone please help me create the account so that I can make changes regarding my payments
I tried purchasing 1G data on my plan and proceed with data add on and made a payment of $15 however, not too sure if it has been added correctly. I restarted my phone after the purchase. Do I need to make full payment of my plan before purchasing th...
Last month I got a text message from Public saying I was about to complete 1 year of being a client, and therefore I would start getting $1 off every month for loyalty. However, this month I did not get any Loyalty discounts, and I still paid the sam...
Hello, My customer service of alarm company gave me a wrong number. I called this number, and was told that call would charge me $ 499. Is it possible verify this situation ? Thanks
Summary: I am looking to transfer the ownership of my account and phone number to my friend and want to make sure that he can bring this phone number to other service providers in the future. I have a prepaid public mobile account that I am no longe...
got a text saying your plan did not renew because we did not receive paymenti have sufficient funds and have my new master card with all the proper info in theretalked to simon the gobot thing and he said to come herehow do i get this resolved?
Hi! I need help. My husband and I just signed for PM yesterday evening and this morning I just saw this offer: 12MONTHS2GB. I had tried putting in a promo code yesterday (not the same code but for the same type of deal) that did not work and now I ca...
