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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help with new account

I just got my son signed up for an account. It seemed to be going along okay, but after completing all the steps, the phone won't work - I get a notice that reads: "Could not lock SIM."Can someone please help? Sandra

MY TICKETS ARE BEING IGNORED. MY VOICEMAIL DOESN'T WORK.

UNBELIEVABLE. I'VE PUT IN 2 TICKETS, WAITING FOR WEEKS TO GET THIS ISSUE RESOLVED. FIX IT

I loose audio on all phone calls

I can make and receive phone calls but I will not be able to hear the person I’m speaking with after a short time. The call has not dropped and they can hear me fine. This is happening to all devices we have that are with Telus/Public Mobile for a co...

Re: Transferring or Changing your Phone Number

I wasn't sure when to switch to the Public Mobile SIM card after I confirmed with my previous provider that I authorized the transfer. It said it could take a couple of hours, so I waited. In less than two hours I had a text from Public Mobile - "Hey...

Visual Voicemail

Does PM have an add-on feature or a plan that includes a transcript of incoming voicemails. I used to get them in past as texts with other carriers but not all offered them. Thanks!

Resolved! Upgrading phone

upgrading my iPhone se to a 7 can I use my currant SIM card

Resolved! International Calls Add-on Refund Request

Hello, I purchased the international calls add-on to call my home country (Afghanistan). Unfortunately, that package does not support Afghanistan. Can anyone help me please to refund my purchase? Thank you.

Need public mobile to send chatr another port request

Resolved! Need public mobile to send chatr another port request

I no longer have my old Sim and chatr will accept the request but I need a new one sent from public mobile

Lte issue

My Lte is not working just changed with a new sim card swap and still not working but switching sim cards from another works ??really frustrating and had to get help ? Please advise

Resolved! Top online

Resolved! way to suspend account for a few months

Is there a way to suspend my account for a few months without losing my number and perks

Resolved! No data on my wife's iPhone 13 pro

My wife lost data on her iphone 13 today. She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) . LTE symbol is visible on the top bar, but no internet connection. APN...

Resolved! Plan is on autopay but expired!

My daughter’s plan is on autopay using Visa. But PM says it is expired. WTH?

Resolved! Callers going directly to Voicemail

Over the past 2-3 weeks, I've had calls go directly to my voicemail even though I was right by the phone waiting for the call. Other calls would come in without a problem. The people calling in are not on any block list or anything like that. I don'...

Need to know what my data password is

Re: Beginner’s Guide to the Community

I forget to password.. How to reset my password .my account is locked out so need to unlock

Coverage in Mexico

Resolved! 2GBBONUS

Just joined PM five minutes ago however forgot to enter promo code 2GBBONUS is there a way of entering this bonus code now.

Resolved! CPO phone "Great" condition

Hi, Has anyone purchased a PM CPO phone in "Great" condition?Just trying to figure out how "Imperfect" the phone is. PM website lists "Great" as:Great:These phones are just a couple of nicks and scuffs shy of perfect, but have passed all inspections ...

phone plan

hello, im currently trying to help my 82 year old father who is having issues with his phone. He is in florida and just updated his plan to include international calling while hes there. Since he add this feature his phone losses connection after 3 ...

Apps

Resolved! 2GBBONUS promo

Does the Promo code for the 2GB have to be entered during the activation? I activated last week on the 29th but never asked for the code. Chat rep told me it takes 2 days to add. It has been 4 days now and it still tells me I am not eligible for the ...

Resolved! Flip phone compatibility

I’m just wondering if the Motorola razr v3xx is compatible with public mobile sims. I’m trying to downgrade to an older flip phone and I know that most are only 2G compatible but the v3xx is 3G compatible but I don’t understand bands.

Resolved! Data not working

Hi. my data stopped working and I had just made a payment and I need it real bad, Not sure whats going on. Please help me

Resolved! I’m trying to self-serve and I don’t have a pin. My service stopped. I need to change payment.

Help resolve pin reset.

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