no texts or calls

[cmcdonald7]

hi guys, 

my wife's cell stopped working this am out of the blue, no calls or texts. suggestions? 

[wjhzlz162]

It’s helpful. Thank you!

[CountyDownIeUk]

First look at your My Account for any irregularities and reboot phone. 

[JL9]

😖Hope that's not a regular occurrence 🤞🤞

[BKNS27]

@cmcdonald7

Check to see if there are any outages in your area:

https://www.telus.com/en/qc/outages 

Looks like lots in Alberta and one in BC.

[hairbag1 · Accepted solution]

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@cmcdonald7 wrote:

hi guys, 

my wife's cell stopped working this am out of the blue, no calls or texts. suggestions? 

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Somebody had a similar issue earlier today...after an hour, it was working again. Could be a local outage issue.

Log in to account to ensure it's Active.

Try the sim in a different phone to see if maybe the phone is problematic.

Let us know if anything helps.

edit...I gotta learn to type with more than just one finger...if I wanna get in ahead of @softech .

[softech]

@cmcdonald7   I would first confirm if your My Account is status Active or not

If it shows active, try to reseat your SIM (power off, take sim out for a minute before putting it back and power it on)

If still fail, try to get another phone and put the PM SIM into it and test

Let us know if it works

[Lovely2]

@cmcdonald7 

try to do rebooting phone

[BeachNBeer]

@cmcdonald7 log into the account is it active or suspended?

Also was phone purchased second hand? If so check devicecheck.ca to make sure it's not blacklisted. 

Let us know!