[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trouble logging in my account
Hi, while I try to log in to my account or rewards page keep getting blank page which says Page Expired, The page you are trying to access is no longer available. What to do?
Resolved! Changing Plan
I am changing our plans on the renewal date to the 5gb on 4G.When I enter the code 12MONTHS12GB. for the extra 12 gb bonus it says that the code isn't valid.
Transfer a number
I am trying to activate a new SIM card. I want to transfer my existing Koodo phone number. When I get to step 2 and enter the phone number it says "Please enter a valid Canadian phone number". I am entering a valid Canadian phone number so I'm not su...
PIN
Hi, if I forgot my 4 digit PIN number for my account, how I reset this?
Resolved! I can't get logged on
I've tried repeatedly to get logged onto my account and the code needed to change the password has never been sent to my email address like it was supposed to. I had a problem paying for the account until I turned off all my privacy filters, then it ...
Resolved! New Plan questions
Hi I just got a plan for my daughter $25 1GB with unlimited Canada Wide minutes. Does Unlimited Canada Wide minutes include the long distance charges? Or is just the minutes used during the call? I am not expecting to see any long distance charged o...
Activate sim
I'm trying to activate my sim card but I'm getting error 821. I've tried all stuff it said to do and nothing works.
Join the community
I want to set a community page for another cell number....how do I do that?
Made a mistake with roaming
By mistake I ordered twice roaming in the US.I only need unlimited talk once.How can I have credited my Vida account, was deducted twice
Resolved! New account w 1gb plan
Hello.I am brand new to PM as of late yesterday. I ordered the $25 1gb plan, as my daughter suggested. My account info confirms 1gb.This afternoon I received a Confirmation email from PM stating “$25 for unlimited Canada-wide minutes + 500MB data”. W...
Resolved! Credit card update
how do I update credit card expiry date information?
Resolved! connecting new sim card with old number
my sim card was damaged when I dropped my phone out of my pocket because now it wont connect to the network on any phone. I just ordered a new sim card, but I need to keep my old number because it's my work phone. How can I set this new sim card up w...
Recent upgrade
I recently opted for a 4G upgrade. if anything, my data is SLOWER now. Do I need a different SIM card??
Resolved! Cancellation of Sim Card purchase
Hi there, I never saw the further information that activations of a new plan needs to happen by a certain date and not by the sim card purchase date. Is it possible I can just go to the store to pick up a sim card in order to receive the 12months12...
U.S. data not activating
I am visiting the U.S. and my data plan is not activating. I have already done SIMon, no help. My account is current and it shows I have service for the States. However, after resetting, checking APN , etc. NOTHING. I need an agent to help on their e...
Resolved! Tax payment
Just ported my number to Public Mobile. I checked my payments, the tax portion is Ontario which is 13%. The number I registered/ported in is (416) although I am here in Alberta. I have been using this area code with Virgin Mobile while I am here in A...
After changing to 4G plan, my data speed become very slow
Currently I have several serious issues with my account, after I "UPGRADE" to 4G plan:Data speed is super slow, less than 2 MB/s sometimes even less than 1 MB/sI switch to "$55 - 20GB data at 4G speed" ... but every time I log into the account it sho...
Change number
By mistake , i change my phone number , i would like to restore my old phone number , need help plz
Data
I have 5 g of data but my data on my phone not working. It shows online that I actually still have 5 plus the 2 but not working on my phone.
Changed plans which took effect today and now I am not receiving incoming calls 5UV1
Hello my name is Mark. Hope some one has figured this out. I changed plans today and now I am not receiving incoming call and the automated message is “ this phone is not set up to receive income info calls 5UV1”. any help is greatly appreciatedcheer...
Need help with new phone
I bought a new phone directly from apple. I put in my sim card from my current phone and it does not work. Not sure what to do next. Simon keeps giving me a link to see if my phone is compatible - but it sends me to a page with no answers.Thank you
Resolved! Lost access to account
My friend lost access to his account. His login information has not changed but the system ask to verify that this is him and he cannot complete the required steps. All he wants to do is change his credit card information so that he will regain acc...
Is There a Way to Contact a PM Manager?
I was facing issues with texting to outside Canada. I raised the issue with CS_Agent on Oct 10: and they did what they could, but later directed my ticket to their Techs. The Techs got in touch with me, and till today -- in two weeks -- the issue st...
Return of Preowned phone
Hello Can someone please provide assistance as I would like to return a phone I bought. Thank you
Plan change to 4g
Hello Recently changed plan to 5gigs at 4g on the day my service auto paid to renew which was today oct 26th. When I log in this morning it still says 5gigs at 3G speed and I’ve used over 1.13gigs of data already.My question is how would I use data w...
Resolved! Changing Plans (currently on rewards)
Hello, I currently have the $40 for 4.5 GB at 3G speed with rewards (not points). Is it possible to switch to a different plan and maintain my rewards or does it automatically get switched to points? Was hoping to switch to the $40 for 5 GB at 4G. Se...
using phone from USA
Can i take my public mobile phone (xxxxxxxxxx) to USA and use it from the USA? what I need to do?? ThanksYAsh
Unable to login "System error. Please try again."
Receiving an error of "System error. Please try again" when trying to login to My Account using Edge browser. on my Windows laptop. Tried Chrome and I am able to login. Unable to login using Chrome on Android phone. It sauys "Page expired. The page...
Help plan changed payment taken twice and still says suspended account but service working
I habe pre-authorized payments set up for a plan that's $46.61. Today I noticed thr payment disnt come out. Logged in and it says the account is suspended unless payment is received... I click button to pay, it takes the $46.61 from my checking ac...
