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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25900 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 37572 Views
  • 185 replies
  • 29 Bravos

Resolved! Unable to make out bound call

Please help i am unable to make outbound call.  Incoming calls are working fine.  The payment is up to date.

rmaranan by • Great Neighbour / Super Voisin
  • 1260 Views
  • 10 replies
  • 0 Bravos

Resolved! SimCard not delivered

I have ordered the SIM card 3 times now and it still hasn’t arrived. 

Anmol03 by • Great Neighbour / Super Voisin
  • 1128 Views
  • 6 replies
  • 0 Bravos

Resolved! 2019 Black Friday 5GB Promotion Data expired after 1 year?

My wife got the Black Friday 5GB promotion back in 2019, on her 1.5GB plan. In both last and this month (Dec 2020 and Jan 2021), she got notified by sms her data ran out, which she never before. I wonder if that 5GB promotion actually expired exactly...

jeffohs by • Great Neighbour / Super Voisin
  • 1152 Views
  • 9 replies
  • 0 Bravos

Resolved! Calls to USA

Hi,I would like to make occasional calls to the USA, which is not part of my current plan.  I see an addon for 1000 minutes to the US for $15.  Is that $15 per month?  I would only make 2-3 calls per year, so don't want to pay that much.  Any other o...

teeder44 by • Good Citizen / Bon Citoyen
  • 1014 Views
  • 8 replies
  • 0 Bravos

Resolved! log in / password / email

Hi ive been trying to log into my account to activate a new plan and it says wrong password, when i click on forget password and enter my email it isn't recognizing my email for some reason? and when i talk to that chatboz she tells me to submit a ti...

saramehta by • Great Neighbour / Super Voisin
  • 970 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't open MMS messages!

Just the other day my phone stopped opening MMS texts. I have lots of data and to my knowledge nothing has changed on my phone. I have a Samsung A11. Not sure I put this in the right place.

Patmac by • Good Citizen / Bon Citoyen
  • 1018 Views
  • 4 replies
  • 0 Bravos

Help

I cannot make calls or texts Public mobile is appearing at the top I have three bars but can't call or text  

Tricia2 by • Good Citizen / Bon Citoyen
  • 1347 Views
  • 16 replies
  • 0 Bravos

Won't Find Network

Hello,New user here. Registered phones for both my wife and I - had absolutely no issues with hers. Mine will not find the network after inserting the new SIM card. Phone says it is not carrier locked and it has no SIM restrictions. Model is Iphone X...

ThatActor by • Great Neighbour / Super Voisin
  • 1013 Views
  • 11 replies
  • 0 Bravos

Resolved! Promo

I didn't get the bonus 5gb or free month 

Resolved! Add-ons

Hi,If I downgrade my plan from 35$ to 15$, will any of my add-ons will be impacted ?  ps: I've add-ons that I purchased and some of the boxing week/holiday gifts etc. Thanks & Regards,Sam

SAM-A by • Good Citizen / Bon Citoyen
  • 1272 Views
  • 7 replies
  • 0 Bravos

Resolved! Cancel

How to cancel the services of public mobile and take off autopay.

gracejoy by • Great Neighbour / Super Voisin
  • 2444 Views
  • 7 replies
  • 1 Bravos

Re: Meet our New Oracles

Dear Oracles, When I am at home and my phone is on Wifi the world is good. As soon as I leave home all hell breaks loose  but I don't know why other that i must not have it set up correctly for away from home. A couple of weeks ago I was out of my ho...

OldGuyinVic by • Good Citizen / Bon Citoyen
  • 1653 Views
  • 15 replies
  • 0 Bravos

Promotions weren’t applied

I talked to the customer service about the promotions and they say it will be applied on the January payment. However, the promotions were not applied and there was no response from the customer service even when I wrote them. 

Inesa by • Good Citizen / Bon Citoyen
  • 1883 Views
  • 27 replies
  • 0 Bravos

Phone

unable to use phone it tells me I need to make a payment. I have autopay.

Des71 by • Great Neighbour / Super Voisin
  • 734 Views
  • 5 replies
  • 0 Bravos

Resolved! changing email addresses?

Good day everyone,Any chance anyone know the process to change/edit an email address on your profile?Cheers,Dad

Famof4 by • Great Neighbour / Super Voisin
  • 805 Views
  • 4 replies
  • 0 Bravos

Resolved! Apple watch series 6

Hi! I am just wondering if Public mobile is compatible or will work with apple watch series 6 GPS+Cellular?  Thank you!

HM6 by • Good Citizen / Bon Citoyen
  • 1002 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

My activation hasn't succeeded, I have had no confirmation text from my current provider after three hours. I have tried the bot but the link to the ticket creation fails every time. I have tried different computers, browsers and erased cookies.I sen...

brownie by • Good Citizen / Bon Citoyen
  • 1253 Views
  • 6 replies
  • 0 Bravos

service interuption?

Is there  a service outage in mississauga ontario? TWO different Public Mobile phones have no service.

Flashdance by • Good Citizen / Bon Citoyen
  • 3016 Views
  • 30 replies
  • 0 Bravos

Port in

How do to port in my sugar mobile number when I try it say it wired tranfer 

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