Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My credit card number changed and I need to change it, but the system doesn’t recognize my email address anymore. I changed the password, but that didn’t make a difference. My account is now disabled and I don’t know how to fix it.
Hello,I bought a US Roaming 1 Giga Data (for 10 days) on October 21. I arrived in US and started to use my adds on plan on October 23rd. Suddenly, it stopped working today. I checked my usage, and I only used 48% of the adds on data. It has been only...
Hi I lost my phone, got a new phone with sim card. Entered new sim card online. Is there anyway to get back the contacts? I have already tried the import which tries to import via my google email address. No luck with that. Any other way ?
My credit card has been changed it is only yesterday that payment was due but they have discontinue the service.I have updated on the payment section with my new credit card, but still unable to have the service.What do I have to do in this case?
Hello,I just activated a SIM card and transfer a number over from another provider. I am able to use the data, but not able to use text or phone. My previous provider said it's not transfer over probably and I need to contact Public Mobile to redo t...
Hi, I am currently in Malaysia for vacation and am unable to get my verification code for Instagram sent to my WhatsApp account which is registered under Public mobile sim card. As my number is Canada use only and does not support roaming service int...
I changed my plan about 4-5 days ago to the 5 gig plan at 4g and it still has my old plan. I chose to have my plan changed at next renewal. If I was to change my plan right away, would they charge me the amount I just paid plus an additional 40 bucks...
Hi, today it’s been day to day a month that I have PM. I had selected «pre authorised payment » so the money was supposed to be taken automatically from the account. But then I saw this message saying that my account was suspended. When I clicked on...
I paid for Add-ons: x1 US Roaming - Talk Text (10-day).Text works and Talk does not work.How do I contact Public to correct the talk issue?FYI, I ordered the same service for my wife and it works fine.I swapped sim cards between my phone and my wife...
I keep my cellular data off. Not off with the 'master switch' but every app has it individually off. I just noticed every night between 12:01 and 12:03 about 4MB are being used. I only have 250MB total, so I'm curious where this is going.Any insight ...
I'm starting a business and would like to use dual sim on my iPhone SE (3rd Gen). From all I can tell, I CAN do this on my phone, and I CAN get a second SIM card with PM (but not an eSIM). My question though, is how do I get a second SIM? Do I just...
Hey.Back in September I changed my plan to the 20GB LTE promo plan on renewal. Looking at my account payments and I was charged for this both in September and 2 days ago on renewal however on the main account page it's still showing that I'm on my o...
I got a very unwelcome text today: "Public Mobile here. Starting June 2023, some of the older phones on our network will no longer be able to send or receive group, photo and video multimedia messaging (MMS) due to a service update. You are being con...
Hi, Made a switch in phone plans the day before my plan expired, and forgot to switch the autopayment credit card. My account got suspended, then I changed the credit card last night. It was only suspended 1 day or less. Payment was successful, accou...
Brand new here and my daughter set me up on the basic $15/mo plan, so minimal data but I used it all within the first 5 days of having this phone and have no idea how. I have no apps on the phone, no web searching etc. It is basically just for emerg...
