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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28641 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40468 Views
  • 185 replies
  • 29 Bravos

Resolved! trying to make my payment

I am trying to make my payment through self serve, but not accepting it, when i submit the amount due it says my balance has enough. Never have I experienced such a problem the two years I am a client and my account is due for tomorrow.

crepa by Great Neighbour / Super Voisin
  • 733 Views
  • 4 replies
  • 0 Bravos

Resolved! Ticket Sent

How long does it normally take after a ticket is sent for a moderator to respond? 

Lamchute by Great Neighbour / Super Voisin
  • 1063 Views
  • 6 replies
  • 0 Bravos

Resolved! My Account is deactivated

Hi my account is deactivated due to non payment on time , Now I want to pay and keep my account activate and remain the same phone No. Please reply me what do I do... Thank you

arif4ever by Good Citizen / Bon Citoyen
  • 922 Views
  • 5 replies
  • 1 Bravos

No Service

I have had no service on iPhone 8 for few days.. restarted phone and also checked SIM card with no luck. 

Salowe by Good Citizen / Bon Citoyen
  • 1460 Views
  • 10 replies
  • 0 Bravos

Resolved! SMS Text Corrupted

Before, I never had a problem with SMS in Russian language with Fido, Public Mobile and Koodo. Now, I came back to Public Mobile and when sending SMS in Russian I would get a warning "Message maybe corrupted on recipient device. Change input mode to ...

LEGO by Deputy Mayor / Adjoint au Maire
  • 2014 Views
  • 5 replies
  • 0 Bravos

internet has been abysmal in hope the last few days

both with tethering and on device, speeds jump from 5kb/s to 715 kb/s (mostly slow) or just plain 0 kb/sec for 15 to 20 seconds at a time. seems to work fine in chilliwack.all my apn setting have been checked and are fine. been going on for 3 or 4 da...

nutpantz by Good Citizen / Bon Citoyen
  • 2451 Views
  • 28 replies
  • 0 Bravos

Resolved! Moto G9 Power

Can you tell me if the Motorola Moto G9 power phone is compatible with Public mobile.

BillS by Great Neighbour / Super Voisin
  • 999 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Line Getting Crossed

I just tried calling my wife's number, it is answered by a voice mail that is not hers.  This has happened a couple of times in the past....it connects with the same person. How can this be solved?

Kryton619 by Good Citizen / Bon Citoyen
  • 2416 Views
  • 15 replies
  • 0 Bravos

Resolved! Autoplay & plan changes

How abouts do I change my plan when I already have a data plan active from the 40$ to the 50$ plan the 4GB data just isn't enough and what is the web link for that and the auto pay weblink any help would be great the main public website isn't specifi...

StantonSXRGN by Great Neighbour / Super Voisin
  • 736 Views
  • 3 replies
  • 0 Bravos

Self serve page blank

I joined public mobile today and am trying to sign in to my self serve account but when I do it has the typical public mobile header at the top and says welcome underneath that and everything else is blank

ChopChopLiver by Good Citizen / Bon Citoyen
  • 1991 Views
  • 22 replies
  • 0 Bravos

Resolved! How do you port a phone number from a stolen phone

My daughters phone was stolen yesterday. She has a Public Mobile account. She has had to get a new plan with a new phone and would like to port the number to the new phone. Problem is she doesn't have the original sim because it's been stolen. How do...

stanleyman by Great Neighbour / Super Voisin
  • 3865 Views
  • 12 replies
  • 0 Bravos

Carrier is now Public Mobile, SIM still not recognized

Hello, under settings, my phone says the carrier is Public Mobile, but my Public Mobile SIM does not work. It says I need the phone unlocked by my carrier...Public Mobile, to use my Public Mobile SIM and number. I need help, and cannot get Public Mib...

rborthwick by Great Neighbour / Super Voisin
  • 1687 Views
  • 9 replies
  • 0 Bravos

Resolved! Transfer Telus number to Public Mobile

I am having difficulties transferring my valid Telus cell number to PM.  I successfully completed the activation process and my phone is working well .  I have followed the link to submit a ticket to the Moderator Team, correctly filled out the infor...

shuswapkid by Good Citizen / Bon Citoyen
  • 2146 Views
  • 11 replies
  • 0 Bravos

Resolved! KOHO Reloadable Prepaid Visa not accepted for auto pay

Hey PM Community. I have the issue above. I contacted KOHO and they believed this is unusual behavior and sent out a new card and reset my account I assume. But I am still getting an error message with the new activated card.Unable to Process Transac...

qberry by Good Citizen / Bon Citoyen
  • 2206 Views
  • 6 replies
  • 0 Bravos

Resolved! Ported out my number but...

Hello! I made a post a while back about my plan with PM being a little too high. So I ported my number out to another carrier which offered me a better plan.  Btw, I'd happily come back to PM if their plans improved to match the competition. Anyways,...

Resolved! Voucher won’t load, second voucher is fine; bought together

Bought two vouchers, voucher for $25 won’t load, getting msg: “Unfortunately, Voucher XXXXXXXXXXXX could not be added. Please verify the Voucher and try again”. Logged out and In. Turned phone off and on. Nothing helps

Mikemont by Great Neighbour / Super Voisin
  • 1005 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot buy sim card

hi, i tried to buy sim card online so many times but keeps saying the zip code is not matching w the address. I'm pretty sure all the info i put was correct.how can i reach the moderator?

linaakai by Good Citizen / Bon Citoyen
  • 1212 Views
  • 9 replies
  • 0 Bravos

Where is my SIM card??

I ordered/paid for SIM card 2 weeks ago, seems like a simple send and it's still not here and no notification/confirmation.I get the no frills and appreciate that this keeps costs down but being user friendly should not be a frill.My need:  to know i...

Want2Talk by Great Neighbour / Super Voisin
  • 630 Views
  • 5 replies
  • 1 Bravos

Resolved! Re: international texting

Hi, Just wanted to confirm, so if I'm overseas there's no way of me receiving a text from Canada? Thanks, Mark

Marektech by Great Neighbour / Super Voisin
  • 2201 Views
  • 6 replies
  • 0 Bravos

Resolved! Email address not recognized

I am attempting to create a new account, my first account but I receive an error when adding my email the emIl is the same as my payment account. it ss correct. What  can i do? 

Msml76 by Great Neighbour / Super Voisin
  • 1095 Views
  • 5 replies
  • 0 Bravos
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