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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2070 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3720 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33759 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45584 Views
  • 182 replies
  • 30 Bravos

No GOOGLE

After 2 hours fooling around I finally got onto INCOGNITO and bought the $25 dollar 500GB plan,phone works but nothing else,no browser(Google),no text with a picture,this service is starting to look like a waste of time or is it me,please help me I n...

huffy47 by Good Citizen / Bon Citoyen
  • 3036 Views
  • 37 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

Very poor ....I bought a sim card June 10, still have not received it, no shipping or delay info . Is this the service I have to look forward to ?Dave

Jacd14 by Great Neighbour / Super Voisin
  • 606 Views
  • 1 replies
  • 1 Bravos

Resolved! Mobile no data connection

Hi, My mobile has no data connection for about 2 months. I checked the setting and found no problem. Please help by a person, not machine. Regards

chenjia1957 by Great Neighbour / Super Voisin
  • 3292 Views
  • 7 replies
  • 0 Bravos

Resolved! issue with sim activation

bought a sim few months ago and tried to activate it today but it's telling me wrong sim no? any idea how to fix it ?thanks

targethalifax by Great Neighbour / Super Voisin
  • 633 Views
  • 2 replies
  • 0 Bravos

Resolved! Data

I have extra data 1G and a 2G gifts from public mobile, how does one access to use this data.

zoomiejoe by Great Neighbour / Super Voisin
  • 848 Views
  • 5 replies
  • 0 Bravos

Resolved! US Packages

Hi all.  I am a snowbird and will be going to the USA for up to 6 months this winter.   Are there any public mobile packages or add one that will provide me with unlimited texting, a large amount of voice minutes and up to 5GB or more of data per mon...

Doogs by Great Neighbour / Super Voisin
  • 995 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation fails

I'm having trouble activateing my sim card 

robb187 by Great Neighbour / Super Voisin
  • 727 Views
  • 3 replies
  • 0 Bravos

Re: 5gb free data

Sir/Madam, Please activate my complimentary data. I am your loyal customerand would remain forever.

dinkle by Great Neighbour / Super Voisin
  • 1200 Views
  • 10 replies
  • 0 Bravos

Activated the account. Can receive but not send SMS message.

I am a new user. Activated the SIM card on my iphone 8. Could receive but not send SMS messages. Went through all the online responses, tried changed settings for messages on the phone. Nothing helped. Wish there is a customer service I can contact h...

AmilyToronto by Great Neighbour / Super Voisin
  • 768 Views
  • 4 replies
  • 0 Bravos

Data usage text message telling lies.

I received a text message yesterday saying I used 95 percent of my data which is not reflected when I login to my account.  On top of this I didn't receive a 75 percent warning. Data usage is indicating both on my phone tracker and public mobile acco...

Mike420 by Great Neighbour / Super Voisin
  • 1116 Views
  • 6 replies
  • 1 Bravos

Resolved! Porting my current number + changing my phone number

Hello there, I recently moved from Ontario to Alberta and have not been able to make any calls on my cell phone, as my plan only includes Unlimited Provincial Talk.  To make and receive calls, would I have to change my phone number to an Alberta one ...

claudiakloc by Good Citizen / Bon Citoyen
  • 1478 Views
  • 14 replies
  • 0 Bravos

Resolved! Invited two friends but only got one of $20 bonus

Hello, I received the promotion text that said invited a friend and had them activated during a certain period to get $1 off each month plus $20 one-time bonus. I am sure I instructed them activated the SIM card during the time period. But i only got...

luluzixuan by Great Neighbour / Super Voisin
  • 1028 Views
  • 8 replies
  • 0 Bravos

Re: Getting alert "Please enter a valid SIM number."

Hi, I order a new SIM card by mail, after I received it I try to activate it. In the process it shows " Enter a valid SIM card number " even I do enter a correct number. I did several attempts it's just not working.  Pls help.  

violetta99841 by Great Neighbour / Super Voisin
  • 1386 Views
  • 6 replies
  • 1 Bravos

Plan ugrade

I upgraded my plan yesterday from $35 to $50. I paid the $50. I got a text just now saying my data used was 95% on my $35 plan. This happened last month when I upgrade from $25 to $35 and I was locked out. My fear is this is going to happen again. Ca...

Endbag by Great Neighbour / Super Voisin
  • 1313 Views
  • 10 replies
  • 0 Bravos

Using data to text??

Hi all, im super confused - I have the $15/month plan which includes unlimited texting. But I have to turn my data on for any texts to go through. So I’m paying to use my data, which doesn’t exactly make it unlimited. Am I doing something completely ...

Kath1 by Great Neighbour / Super Voisin
  • 2714 Views
  • 22 replies
  • 0 Bravos

Resolved! Service and Account Deleted

I have an account with public mobile that I can no longer access. I cant make calls or use data and I cant even log into my self serve account. (it says: Sorry, your login attempt failed. Please try again)I cant reset password because it doesn't reco...

Payamibr by Great Neighbour / Super Voisin
  • 609 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing Plans Cost Confusion

Hi everyone, I'm looking to change my plan from the $40/mo to the $50/mo for the higher data level but I'm wondering if I change it mid cycle vs at my renewal date am I paying $50 for the remaining ten days of my cycle and then again at the renewal d...

nello171 by Great Neighbour / Super Voisin
  • 770 Views
  • 3 replies
  • 0 Bravos

Resolved! Unblock my phone number (show outgoing caller ID again)

Hello, I enabled an option a while back that would block my phone id when I called someone. I can't figure out how to reverse this, so when I call others, they can't see my name and don't answer. Please assist me with this one. Thanks

danielvic by Great Neighbour / Super Voisin
  • 49036 Views
  • 5 replies
  • 0 Bravos

Resolved! Same phone number

I got a new phone line with public mobile but it seems like this number is being currently in use by someone 

Naimch by Great Neighbour / Super Voisin
  • 837 Views
  • 4 replies
  • 0 Bravos

Resolved! Someone has the same phone number!!!!

Hello,My son just got last week his new Public Mobile SIM card & he suscribed to 25$ talk&data plan.However, there is a big problem.Depending of who is calling to his number, sometimes he receive the call, and sometimes another person answers.Example...

purchased data, not working on my phone

I purchased $15 of data add on, put my credit card through and everything seemed to work. Now I'm still unable to use any data on my phone. Please help, thanks!Kaytlin 

Kaytlin by Great Neighbour / Super Voisin
  • 644 Views
  • 3 replies
  • 0 Bravos

Resolved! Sharing SIM on Multiple phones

I have a couple phones I use as tablets. IS there a way to activate them ALL so I can receive texts and/or calls on ALL the other phones  as well as my primary? Edit: Clarified request to include "activation" of ALL phones 

martik777 by Good Citizen / Bon Citoyen
  • 3719 Views
  • 7 replies
  • 0 Bravos
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