Community

Resolved! Help! Porting Koodo number

Reached out to a moderator last night to port in my number from koodo after activation. Got the confirmation it was done could take up to 2 hours. Still not working!! I need my old number ASAP!! 

Resolved! Purchased 3 15$ add - on options & got 1

Hello when I first set up my account with public mobile I had put in a MasterCard also and purchased 3 extra 15 $ gb add ons and didn’t receive them I only got the one and it just topped out 

Resolved! Can I get a local number in Kamloops?

Hello!I just activated my SIM card but was not given the option of a local number in Kamloops, where I live.Is there any way around this so that anyone calling me from Kamloops does not have to pay long distance?Many thanks in advance!nmora

Resolved! retrival of old number

Hello,  Im having trouble trying to retrieve my old number back when my phone was lost about 4 months ago. I cannot log into the account to do my self serve because that account has a new number and I want to keep it that way. I bought a new sim card...

Resolved! Not consistently sending texts samsung s9

I just got a Samsung s9 and my phone fails to consistently send text messages. Sometimes it sends right away, sometimes it takes a couple minutes, sometimes it can take up to 15 minutes, all while the network shows strong bars. At first I thought it ...

Resolved! Cancel Order to change plan Cancelled my current plan

Hi,I am new to Public Mobile. It seems that everyone is welcoming and helping. I like this community.I have something to share with you. I activated my sim yesterday and I selected a plan and started receiving calls. I setup an order to change the pl...

Resolved! Old LTE plan vs new 3G

Hey, silly question... I get the LTE vs 3G but... I have a LTE plan that is 10 GB shared for 3 months (I pay about $160 for 3 months) I see the 3G plans are currently 9 GB a month for 3G (plan is $50 for 1 month) Can you confirm that is correct?  ......

Resolved! Billed me for Multiple SIM cards

I had an issue with the whole "zip code does not match billing address". After trying 3 times to buy the SIM, I finally got it to work, and i got a confirmation email and everything. The first 2 times I was charged for the SIM card even though it did...

Resolved! Account suspended, not reactivated

My account was suspended because I deactivated my credit card.However, I did make a manual payment but my account is still suspended, cannot do anything with it. 

Resolved! I have an unlocked Blackberry Torch 9810 cell phone. Will it work on the Public Network? .

Currently works fine on Rogers network. I ONLY use it for sending/receiving texts and the occasional phone call, NOT sending/using data. The phone works on 2G/3G but not LTE.  So my question is will it work as I've explained here (i.e. a basic phone)...

Resolved! moderater help

@Mod need help porting number from koodo

Resolved! New SIM issue - Emergency Call Only

Hey everyone, I just signed up with Public Mobile with two accounts.  The first SIM card activated without problems.  The second SIM card however shows "Emergency Call Only" and the line that the previous service that the number was ported in from is...

Resolved! how do i change my credit card information??

how in the world do i change my credit card information?? all i see is a remove auto pay but i want to update my CC . Don't Public mobile want me to pay them correctly?? My CC expired and need to update new one. 

Resolved! Rewards

How do I use my rewards,Theres more then enough in there for my next payment, why cant I use it??

Resolved! Changing email address for PM

Hello,I am trying to change my email address that I use for communication as well as for self serve but can't seem to find any option in self serve to do the same.. 

Resolved! Phone warning

When I turn my phone on the warning symbol comes up and then the phone goes off againSpoilertt

Resolved! Free 1 month for new activation

Hello everyone.   I am new to public mobile. I've received email promo on May 13th regarding free1 month for $25 plan or more. I've activated the new SIM card on May 14th & sign up using the same email address with $25 plan. Today, I just see on my c...

Resolved! LG-C441

I want to activate my LG-C441 flip phone. But not sure if it’s compatible 

Resolved! WE COULD HAVE THE ONLINE CHAT ON THE MAIN PAGE WITH THE MANAGEMENT TEAM?

Resolved! Help

How do I add a new credit card to my account?

Resolved! Re: Refer a friend $20 promo

I got the same problem and I waited a few days now and still no 10 for him and no one 20 for me. Just 1 dollar credit so indeed I used the right code when I set it all up for him.