Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm trying to activate my SIM card but it will not accept my Credit Card. I contacted my credit card company and they see nothing wrong. I am using a Costco Platinum Mastercard. Please help!Diane
i am currently locked out of my public mobile self serve account
My husband got a '10 minutes left' warning while talking on the phone. It was a Canada to Canada call.His plan*: 100/100 CW minutes (used up)Holiday Bonus: 500 LD minutes 0/500 min left) *I know the plan minutes are used first. I just did a 500 min ...
I upgraded from the basic data plan to the 6GB data plan. This weekend it takes ok effect and since then I am unable to login to my IMessage, FaceTime or Apple ID from my phone.I contacted Apple and spent 3 hours with them. It isn’t on their end as e...
Howdy I do not have the same network signal connectivity strength.Had a S9 no issues. For over 2 years at the cottage I had a solid 2 to 3 bars on LTE which is fine. Bought a Samsung S 9 Plus, switched SIM. Everything works but signal strength is gon...
Hi I registered for the boxing week saving with my email xxxxxxxxxxxxxxxthen i transfered my phone to you guys xxxxxxxxxxxxxxxx how do i get the 1 month free plus the 5 gb of free data i dont see it anywhere on my acount edited by computergeek541: ...
I added my email for the Promo ... then I activated my sim card. Its only today I receive an email inviting me to activate my sim to get the 1 month free.... its not showing up on my account
I received an email from PM when I send my email address to them before I activate my new sim card. I checked my account, nothing stating the free one month service at all???
Hi Public Mobile team, I have recently (December 28th) switched phone providers to Public Mobile. Before I registered for an account, I entered my email in the Boxing Week Savings promotion and made sure to use the same email when creating my Public ...
Hi,Cannot activate a new SIM card.Getting 'Invalid SIM' error on https://activate.publicmobile.ca/ Could be the card is cancelled or locked? Is there a way to validate the SIM?Thanks
Phone not working voice or text in USA
Hi, I was thinking of switching to from telus to public mobile. My service is pretty poor where I am. So my data is rarely LTE speed. Would it be any slower for me?
HELP! I'VE SUBMITTED MY E-MAIL FOR THE 5GB AND 1 MONTH FREE OFFER THEN ACTIVATED THE SIM CARD BUT DIDN'T GET THE REWARD, HOW DO I GET THE REWARD? I ALSO RECEIVED THIS E-MAIL MESSAGE TODAY Congrats! Your email was received and is eligible for our limi...
Why was a full monthly payment (no rebates) charge on my credit card on the day I activated my plan, i.e., yesterday? Also, why wasn't I eligible for the 5GB promotion? Apparently, my email address wasn't recognized; an email address is an email add...
Hey, I was wondering if we get charged when we use more than our limit or does the data automatically cut off and we do not get charged extra? Thank you!
My husband has switched to Public and we are having a difficult time getting his online account set up. It keeps saying phone number invalid. He received his welcome text without difficulty so I don't understand. Is there a 24 hour waiting period or ...
Hello, can anyone tell me how to keep my phone number when coming from Koodo to Public.Thanks!
I have entered the setup as per PM but have no location to enter "MMSC proxy". I do have "proxy" and "MMS proxy". How so I make this entry?
I just activated my SIM card and transferred my number to Public. Now I can make calls and send messages, but can't use data. Sometime photos are not able to be sent or received. Does anyone know the reason and how to deal with this problem?Thank you...
It's frequencies are UMTS / HSPA 850, 900 and 2100 MHz. I believe this means that there is only 1 frequency that matches Public Mobile...the 3G 850 MHz.
HiI have two holiday data add ons in my account. One is for 1g and the other for 2g.Is the purpose of this data so that it can be used if your regular monthly data runs out? I rarely get near running out of my regular 1g monthly data, but am gettin...
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