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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pay As You Go not accepting VOUCHER#

I have purchased a couple of vouchers and this is the second day that I have to go phone service. Can somebody help please.

Resolved! Bought a new phone on Public Mobile's website....

So I just bought a phone from the public mobile website and when I entered my address, I noticed after my payment that my address and postal code were written automatically by my computer under the street name (for example Street name and number: 123...

Resolved! Inactive account

I would like to keep my phone number with a change to a minimum payable.I have misplaced my sim card and I am traveling outside of Canada. Replacing the sin card at this time is not an option. How do I change my plan as it is in the 90 day grace peri...

lost my phone

Resolved! lost my phone

lost my phone how do i find it? xxxx manitoba thanks

Talk and text

I have the 25 dollar a month plan. If someone tries calling me it says customer unavailable so I do not receive calls and do not receive texts. People don’t get my texts either. Tried everything to fix it and I cannot, frustrating.

SIM Card Change NOT Working July 24, 2021

Resolved! SIM Card Change NOT Working July 24, 2021

SIM Card Change NOT Working July 24, 2021

Someone using my Name and Phone number to call my cell phone - What to do?

Resolved! Someone using my Name and Phone number to call my cell phone - What to do?

Your input is much appreciated.

Resolved! Switched to Bell, can't access my self serve account

I recently switched my number and provider over to Bell, and now I am unable to access my self serve account to cancel my plan. Is my plan automatically cancelled? If not how can I access my account?

Upgrade Plan

Trying to upgrade my plan but the plan options are not showing up on the page to do this. Any idea why?

Resolved! Incoming call

I received a call which was identified as V72313060600068. I didn’t answer the call but later, out of curiosity, pressed on the missed call. It then displayed as 905-294-3093. Both numbers showed to be Markham Ontario. I called the 905 number and...

Re: I want to talk to a human

i changed my mind and want to re open my account

How can I change my account number?

Resolved! How can I change my account number?

I am wondering how I can change my account number at PM. I intend on also changing the email address, phone number and account number in an effort to improve my security online. I know this almost seems like overkill in protecting my information but ...

Resolved! Payment

our credit card number expired. I have registered a new credit card. I try to make a payment of amount due. Message your account has enough balance shown but plan is still marked Expired. logout and back in . Tried again same message displayed when I...

Resolved! Re: HOWTO: Purchasing Add-ons

I added a 5$ date add on and it went to the payment and I hit submit and then the page came back up so I just figured it didn't go through I hot submit then realizing that amount was 25$ which I have no clue what I did. I looked at my credit card an...

Resolved! How add local minutes to my current plan

Hi everyone, I'm currently on the 15$/month plan with a 100 minutes canada wide. I would like to add a one time addon to have more minutes next month (august) because I will be in vacation in my local province. I see the addon "500 min Canada-Wide Lo...

I paid $5 for the data add-on but I still don't have a date

Add one

I just purchased a US roaming down in South Carolina …. When I make a phone call or receive one after 30 seconds I hear 2 beeps then after another 30 seconds phone call shuts down . FUSTRATING AS ALL HELL!

Resolved! Question about Ad on

I purchased an ad on for 1gb of data.I do not wish for it to renew. How do I make sure it does not renew nxt month, I do not wish to be charged for it again?

Why would the public mobile Admin ask for my IMEI ?

Ticket nnot resolved and no answer provided

merged duplicate message threads

Considering iPhone next. What do you have?

Resolved! Retreive my old number

Hello,Due to payment error my old account number was closed and when I re-activated my account it had given me a new number. I was contacting regarding retreiving my old number back which is (old number). The new number that I currently have right no...

Re: Submit a ticket error

my phone is not registered to the network and when i try to submit a ticket it won't let me

Resolved! Prepaid payment not accepting payment voucher number

Hi,I'm trying to top up my plan with a prepaid voucher.I'm trying this by selecting 'payment voucher' in the 'make a payment' section. As 'payment voucher number' I fill in the pin number I received on the receipt I received at the store (a code of 1...

Resolved! Samsung Galaxy A01 Core

Hi,I am wondering whether the Samsung Galaxy A01Core is compatible with the public sim. I can receive messages and connect to 4G. But I can't receive calls or place calls.Thanks,Masha PS. These are the specs of my phone: https://www.gsmarena.com/sams...