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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing Numbers

Hi there i am new to thisi just recently changed from bell over to publicwhat i was wondering when will you know when your old number (bell) has been changed over to the new (public)is there anything special that i have to do Thanks

Resolved! SIM appears to not be activated

I recently purchased an iPhone 8 / SIM card from Public Mobile and would like to return it for a full refund as I find the chatbot / community help pretty useless. Please provide an RGA and the instructions with an address so that I send the phone ba...

Resolved! Re-Unlocking iPhone 6S?

Hello; I am trying to remove Public Mobile as a carrier from my already-unlocked iPhone 6S so that I can put in a SIM from a different carrier, however the activation servers on Apple's end says that the SIM is not supported when I put the different ...

Resolved! Disabled Account

My automatic payment was not taken for March. Consequently my phone has been deactivated. How can I get it activated.

Resolved! Incorrect charge to my credit card

On March 8 you charged my VISA account $169.50. My normal monthly charge is $35.03 and my account is on auto-pay and my VISA card has been charged regularly for that amount every month, including this month, March, so the account is not in arrears. C...

Resolved! Reset Password

Hello, I am trying to reset my password and am unable to login. My phone service is suspended, I believe I need to update my payment information. When I try to submit a ticket I am unable to provide the information required nor use the 4 digit pin.

Resolved! Change my self-serve email

Hi team , I am trying to login in but can’t login and trying to reset my password or id but it shows that this process is disable . I need to recharge my phone , as the plan is over

Resolved! Retrieval of deactivated account

HiI have been deactivated without my knowledge. I placed my account on hold for a some time while I was out of the country. I missed the one and only email that I received which told me the 90 day period was coming up and now the account has been d...

Resolved! I have been locked out

I need my account number, but have been locked outthanks

Resolved! Public Points Balance Discrepancy

So my rewards/points page seems to be up and running now. When I scroll down to Recent Activity it shows points back of 1.75 for my $35 plan dated March 20th, and then shows 5 points for welcome bonus dated March 21st. However at the top under Public...

Resolved! Data

My plan was renewed today, and by 10am I had a text message saying I had used 95% of my data, now this is the 3rd time this has happened, I wouldn't mind if I was out and using it, but I havent left the house yet today, and I'm always connected to th...

number changed

I signed up with Public Mobile at the recommendation of several friends (switched from Bell). Public Mobile assured me I could port my number. Everything went well and I received a confirmation email on February 16th. But then on Friday, March 18th, ...

Resolved! Travelling to Hawaii

anyone know I am travelling to Hawaii next week wondering US add-on working over there?thanks

Resolved! Traveling to Barbados

Hi Community. I am travelling to Barbados for 2 weeks in April. I wanted to confirm if my current plan, $40 for 30 days will cover international roaming (call + text + data)? Is there anything I need to activate before I leave Canada?

Resolved! Community Reward

What happened to my community reward? I logged into my rewards account and my community reward that was there yesterday has disappeared? My renewal is tomorrow so I don't understand where it went?

Resolved! please announce "my Account" maintenance on this forum.

Just try to login and got: https://publicmobile.ca/en/on/maintenanceInternal Server Error @ Moderator_Team1 edited by computergeek541: @Tilo Please do not tag or send customers to Moderator_Team1. That username is not that of Public Mobile employ...

Resolved! Setting up Voicemail

I just want to use the automated voicemail greeting. The generic, you've reached mailbox # (your number) please leave a message at the tone..type thing. What is the easiest quickest way to do that? I just went into my main menu options and to greetin...

Voicemail

I pay monthly and it will not activate

Resolved! Data Usage Notification

I received a text message from Public Mobile saying I have used 75% of the data in my service. This appears to be incorrect. My plan includes: - 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextWhen I signed up, I a...

Connection issue at cottage

Hi, I have issues with signal service at my cottage in Norfolk County, Ontario by Lake Erie. Visitors with Rogers service provider get much better connection than I do. Is there any way that I can have better access to mobile service in this area? Le...

Resolved! Points Program

Well I know there is no way you can request or go back to the way it used to be if you activate after Jan 25 of this year (or whatever the date is) but what do you think the chances are, that at some point they may go back to that or something simila...

Resolved! Help

I paid for one new phone twice with two diff credit cards. I got a notification saying the first payment was invalid so I tried a diff card. When I checked my visa bill both charges had gone through. How do I speak to a live agent to fix this problem...

Resolved! Email address changes

I want to change my account email address. And I was wondering how I can get a refund for a SIM card I ordered because it is not working. I created an account, and paid for a plan already but the sim is not working. I bought one from Koodo kiosk and ...

Resolved! Unauthorised Change to My Account

One of the 2 numbers on my account has suddenly disappeared from the Account Profile, and no Auto Pay was processed for that number today. Is there a Customer Service agent who can tell me what happened, and who can fix this?

Problems texting in the USA

I just paid for unlimited texting in the US. Problem is, my son sent me two texts and they didn’t arrive on my phone for another 6 hours! Kind of defeats the purpose of texting. Is there something that can be done about this?

Resolved! Language change

Hi,I receive all my correspondence in French, along with my voicemail being in French. Can you please change this to English?thanks James

Resolved! Payment

Hi I just suspended my account and I would like to get refunded my $37.00 balance or transferred to a difference account and number please let me know

Phone Number Transfer

Resolved! Line suspended

I have autopay, payment taken from my account but my line is suspended. Why?

Resolved! Alcatle Linkzone MW41NF looses profile

Hello all, i have a Alcatel MW41NF, that altough configured with a profile and set as default, with no apparent reason every one or two days it looses profile and performs something like an auto reset and profile goes back to NULL and saved profile d...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails