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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22073 Views
  • 181 replies
  • 24 Bravos

Resolved! I don't have data :((

my data doesn't work. it's said that my data had been used up, but i don't have the data from the very first day of my monthly plan. so it's impossible that i would use up my data since i never had them.i received a message from public mobile saying ...

Resolved! Going to Vegas today

I have the 40 dollar plan, here is what i forget . does that plan cover my data if i am not connected to wifi while i am there, and can i already text while i am there,I realize i can not call out but do i get a call in thanks i need to know quick, $...

tomgirlbc by Good Citizen / Bon Citoyen
  • 1444 Views
  • 18 replies
  • 0 Bravos

Resolved! Need a PUK code

I went and called my service provider, but they couldn't help with this. They said it'll cost 10bucks which I don't have to get a new SIM card. Although I told them all my phones is it needs one of those PUK codes and it'll work again.

KC9 by Great Neighbour / Super Voisin
  • 1033 Views
  • 7 replies
  • 0 Bravos

Not able to make calls since yesterday

Hey, my wife and I have not been able to make calls through our phone since yesterday from Regina, SK. Does anyone have similary issues?

Ajalad1 by Good Citizen / Bon Citoyen
  • 905 Views
  • 12 replies
  • 0 Bravos

Incoming calls not working

Hi, new to this provider.  Didnt have previous carriers acct number when i set this up to port my pphone number.  Wondering how to get hold of moderator in order to get my number ported properly.

Sal1 by Good Citizen / Bon Citoyen
  • 943 Views
  • 10 replies
  • 0 Bravos

Will moto g6 work with PM

I am looking at a new cellphone. Moto G6 XT1925-2 does not show up on the compatability table. Does that mean it will not work with Public Mobile?

Bhansen by Great Neighbour / Super Voisin
  • 740 Views
  • 6 replies
  • 0 Bravos

Changing plans and keeping add on

I recieved a 5Gb promotional data add on in November that I havent used all of yet. If I change my plan, will I lose my promotional add on?

Kris99 by Great Neighbour / Super Voisin
  • 311 Views
  • 2 replies
  • 0 Bravos

Port issues

I recieved a message that my port has been rejected by my old service provider (rogers) it is possible.I had entered something incorrectly. How do I "redo" a port? 

Gaullus by Good Citizen / Bon Citoyen
  • 820 Views
  • 10 replies
  • 0 Bravos

No data connection, cannot reset APN,any ideas?

I cannot use data and I cannot reset my APN in my Oukitel C17Pro running android 9.. when I click APN in settings, it does not have a + sign for me to add new APN, and it does not allow me to edit (greyed out). Anyone have any ideas? It is showing te...

s1000 by Good Citizen / Bon Citoyen
  • 1676 Views
  • 9 replies
  • 0 Bravos

Resolved! Transfer number

I am trying to port my number from Koodo to public. I have sent 2 emails to modteam (Sat and Tues), but haven't heard anything back. How long does this usually take? My plan renews soon and want to avoid that charge and unfortunately I need to keep t...

Vocoloco by Good Citizen / Bon Citoyen
  • 1274 Views
  • 12 replies
  • 1 Bravos

Switching phones same sim

Is it possible to switch phones with your public mobile sim? My new phone says it's compatible and not locked to anyone but won't accept my sim. 

Tayshakes by Great Neighbour / Super Voisin
  • 794 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roaming - Effective Date

Good morning, I currently have a $40 plan that auto re-news on the 12th of each month. I will be travelling to the USA on March 19th. If I purchase a roaming add-on, will it take effect on March 12th (at the time of my renewal) or will it take effect...

iamoasis by Good Citizen / Bon Citoyen
  • 679 Views
  • 4 replies
  • 0 Bravos

Resolved! Purchased two US roaming packages. One did not work, had to repurchase.

On Feb 24th I purchased two US roaming packages: 1) 500 MB data2) 250 MB data plus voice When in the US once my 250 GB was used the system did not start the 500 MB and my data ran out.  I purchased a further 1 GB data (Feb 28th) ($20 + tax). How do I...

drzed by Good Citizen / Bon Citoyen
  • 742 Views
  • 6 replies
  • 0 Bravos

Re: Account Suspended

I'm having this same problem and same message. My problem is that I am traveling today and can't add any add-ons while my account is suspended. Very frustrating. I still have service. Please help

Resolved! Sim card sent to Calgary, AB, but shipping address is in BC

So the tracking number shows the sim sent from Richmond BC on Feb 26, 2020, and shows it delived on Feb 28 to a non-disclosed address in Calgary AB.  Shipping address on my Invoice is correct for BC.  Seems to be no way to get my product or have this...

Nanaimo by Great Neighbour / Super Voisin
  • 711 Views
  • 4 replies
  • 1 Bravos

Reactivating my plan with balance

I have the 90 days 12gb plan. I already have my funds on the account. 129 to be exact. But it won't let me activate. It keeps asking me to do a payment. But if I pay with my credit card (which I did two previous times) it just charged me another time...

Daydreamha by Great Neighbour / Super Voisin
  • 485 Views
  • 6 replies
  • 0 Bravos

Resolved! The Mobile Shop offer 25k Points with $50 spending YMMV

Check your PC Optimum offer for 25,000 pts Spend $50 or more at The Mobile Shop (inside Superstore)  YMMV If you are planning to switch your family members to PM, you can buy 5 PM SIM cards at $10 each and get back 25k points for $25 groceries at Sup...

popping by Retired Oracle / Oracle Retraité
  • 985 Views
  • 14 replies
  • 5 Bravos

Resolved! How to change plan when you are expired already

Not my personal phone, but one I am helping someone with. Their plan is expired, and we have added a payment in an amount that will cover the new plan they want. The account shows this credit. But still, we're unable to select the new 'less expensive...

nrg_svr by Great Citizen / Super Citoyen
  • 1050 Views
  • 6 replies
  • 0 Bravos

Autopay

Why has my payment not been taken and my account deactivated? 

Lesliemac by Great Neighbour / Super Voisin
  • 692 Views
  • 4 replies
  • 0 Bravos

Long distance calling not active

Hello,I get a long distance calling not active message when i call my wife's freedom number. Even though she is sitting beside me.

Rushabh by Good Citizen / Bon Citoyen
  • 779 Views
  • 14 replies
  • 0 Bravos

Resolved! Pay earlier

I’m on automatic pay.  However, my 30 day plan finished earlier this evening and won’t be reactivated for another day at least.  If I put a payment in now would Public Mobile use it to reactivate right now or will they wait until the due date?

roxie1 by Great Neighbour / Super Voisin
  • 664 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to play my voicemail

I'm having a problem to open my voicemail. Do I need to change my password? I've been using my PM for 3days. At first, my issue was I didn't have a service network, now my voicemail. Thank you in advance for all the suggestions.

Enaguit1 by Good Citizen / Bon Citoyen
  • 2013 Views
  • 6 replies
  • 0 Bravos

Resolved! I cannot validate my SIM card and buy a plan

I have been messing around with trying to get a SIM card I just purchased and it says it is 'invalid'.  I have tried several times and never got to the end.  Once I got everything in and it came back with an 'OOPs' remark that was not at all helpful....

robweir by Good Citizen / Bon Citoyen
  • 960 Views
  • 12 replies
  • 0 Bravos
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