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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Are plans cheaper for new customers?

I went to change my plan and I was offered "$47 for 2 GB of Data at 4G LTE Speed" whereas if I go to plans from the main page I see that there is a plan that offers the (exact) same stuff for $45. Are existing customers eligble for the better deal? A...

Resolved! Open letter to Public Mobile, Telus

Hello Public Mobile, and by extension Telus, the owner of Public Mobile. I am a subscriber of your prepaid service since July of 2016. I have been a very happy customer, and I’ve enjoyed the service provided to me via your plans, the Community, and ...

Payment

Is there anyway i can be billed later?

Private message moderator using your text message

I am thinking about an idea of sending private message to the moderator team through your phone messaging app other than public mobile community.Advantages:1. Very simple and easy for lot of people.2. Can be done without the need of data. So basicall...

Suspended Service

Have had "Suspended" service for the past week. My account is apparently "Active" and payment is not due until the 23rd of September. Nothing has changed on my end, ie, havn't moved to a new location.

Resolved! Unable to set up email

Trying to set up email; getting a message saying "Setup could not finish, authentication failed". When I return to home page I get a display which reads "This device does not have a valid SIM". Are these two conditions inter-related? On Aug.13 took ...

3G and other frustrations lol

Ok so I have my new plan. One of the questions i asked a few months back was whether 3G would be an issue for playing poker on your mobile device and was told it shouldn't be an issue. Wellll I have had a couple issues playing in terms of lag and go...

Help resetting password

Hi, I messaged the moderator team last night to help me get my password reset and I still have not heard anything back. Why does the reset password option on this website not work?? Who am I supposed to contact if the mod team does not respond and t...

Calls are getting cut randomly

Hi,My calls are getting cut every 1-10 minutes, and this is getting frustrating!I restarted my phone and the issue is still there. I have signal also.I have also paid my monthly bill.

Top up

Had the 45$ plan last month for unlimited calling and text messaging with 4.5g of data now I've found out you have the same plan for 40$ so I bought a simple 40$ top up card for this month now it won't allow me to change my plan so that my phone can ...

Call forward to a long distance number

If I call forward to a long distance number in Canada and I have unlimited calling in Canada, do I pay long distance on the number receiving the calls or would I be charged through my actual number?

Constant call dropping today

Is anyone else getting this? Calling numbers will drop before someone picks up, or drops while talking to someone.Really getting annoying. Actuallyl unable to make any important phone calls because of this. - area - Toronto GTA

Resolved! Caveat Emptor $20 Data only plan poor choice.

Just like everything else in life one has to think and choose carefully even when selecting Public Mobile plans. For example PM offers a Data only plan for $20/month which ONLY gives you 250 Mb of Data. HOWEVER to Public Mobile's cheapy $10/month ...

Resolved! Double Billed

I've been double billed. How do I proceed?

how to port my number over to public mobile

how to port over my number from my current provider

Switched to Koodo, Can't Access My Account Anymore

Hi. I switched from Public Mobile to Koodo a few months back under a promotional offer and ported my number over. Everything is fine with the phone.The problem is I cannot access my old account. I need to get detailed records/call logs for a legal ma...

Wrong account set up

Hi public Mobile. I joined recently via Walmart. I wanted the 45$ promo plan but seem I got placed into the $10 plan (happened to my fiancee too) I know I can change the plan only but I'll loose the 10$ I I paid already. Any way of getting it correct...

Can't send or receive texts after data warning reached

I can't send or receive text pictures, but could before today. I had set my data limit to 5.5 GB, and my plan is 6.5 GB. So I couldn't get pictures text to work once I reached my limit. I went and changed my phone's data limit to 6.5 GB and it did n...

Can't reset password no email received , now locked out. Need help

Arrrgh ! Hating this system at the moment. Since yesterday tried to reset password and no email received despite appearing successful. Posted private msg to moderators no response . Now locked out....Bah!

Resolved! SIM card sizes

I activated a new account with a new phone number today at Walmart. I want to set up self-serve, which requires you to receive a text message with a verification code. The problem is that the phone that will be used with this account needs a regular,...

Switching from Koodo to PM

Just ordered my SIM card and was wondering if I had to get my phone unlocked by Koodo in order to use my new PM sim?

Password recovery email will not send to me?

I must have typed my password wrong when I activated my account and created the password, and now I am unable to login. I remember my secret question answer and after typing it in I get the response "We have sent you an email that will outline how yo...

Error: No long distance add on

Hi, I tried dialling a number with an in-province area code and I'm getting an error saying it is a long distance number and I don't have an add on. The number is clearly an area code associated with the same province 778 and I'm in BC. How can I sol...

Resolved! Can't change my plan

@CS_Agent I had added $45 to my account to make it so I can get the 5.5gb plan that you're currently promoting. But because I waited until my account for the month was up, I am now "suspended" and can't use my balance for this. I don't want to pay fo...

Resolved! loss of Public Mobile network service in Burnaby, BC. since Aug. 15/18. Do others have this problem?

Resolved! Don't renew plan when topping upq

Every time I top up it automatically renews my current plan. But if I want to change plans, it robs me of the opportunity. There seems to be no clear way to change to a different plan when your current plan has expired. This is frustrating as all hel...

Can't send out text message

I ported from ChatR to PM about a week ago, I got the confirmation that transfer was done successfully, and I could make phone call, receive phone call and also receive text message, but I just can't send out any text messages. My plan is the $25 / 3...

Re: Long Distance calling from Toronto to Toronto?

Can someone tell me why calling a 647 number is a long distance is Toronto? I know that person is in Toronto cuz he is right in front of me now.

Cannot use 400 min Intl Long Distance; Error message: Talk is Not Included in Your Current Plan

Hi Everyone,I just added "400 min Intl Long Distance (Incl Canada & US)" on Monday Aug 13; but when I try to make a call I get this message: "... Sorry, Talk is not included in you current plan ...". I already turned off/rebooted my phone several tim...

Phone not working for incoming calls

Purchased a new SIM card at London Drug last nightReqeuested a phone number trasnsferThey said the transfer would take a couple of hours.Outgoing calls display my number on the recipeientsPeopele calling me say Client not available.

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