Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had an old account on self serve. The email can't be used since it's still in the system.How can I have the account renabled so I can activate my SIM?
If anyone who has used this map http://www.ertyu.org/steven_nikkel/cancellsites.html has noticed, on the recent map update there has been a significant reduction in the amount of Telus cell sites that were once displayed before, noticeably in Ontario...
A friend just got their 4 year old iPhone 5 replaced for $99 at the Apple store. Its screen had come loose somehow. The phone was still fully functional with the screen held in place by duct tape; Red Green would be pleased with that repair!
The SIM doesn't seem to connect to the tower. It shows No Service on iPhone4. The iPhone4 is unlocked and verified on Public Mobile website as a device that should work. I tried the SIM with another phone and it connects to network, showing 'public ...
Brand new to PM...I read that they are offering a refund on teh $10 shipping charge when you order your SIM. HOw do we get this credited to our account? Thanks!
I am having the same problem. I can receive calls, use data, and send text messages, however even though my plan includes unlimited provincial talk, whenever I try to call numbers within BC where I am and where my phone is registered to, I get the m...
I had a Moto G 1st Gen phone working on PM.Lost it. Bought new Moto G 3rd Gen new phone at a Canadian Wal-mart.I did not open the box yet.The phone is in a Telus pre-paid box.The box says SIM included. Can I use this SIM or do I need to order a new ...
Hi! I just activated my SIM card, set up the APN and am set to go, but my phone keeps telling me that I have either H or H+ for my data and i can't seem to get 4G at home at least, is there a way I can get this or am I stuck with 3G data?
Public mobile should offer unlimited data for Pokemon go users
This important message is to alert all community members and staff, of a recent Credit & Collections Fraud that is going on. This month alone I have received 3 calls and 3 voicemails left on my Public Mobile number from two different debt collectors ...
Hello! Recently joined PM. Did my research, phone is compatible with network. I have searched through the forums and have set my APN to exactly what was given and still have no luck with DATA. Please let me know what I am doing wrong. Thanks
Hi, I need urgent help regarding account deactivation. I know that account is deactivated if payment is not received within 90 days of suspension. Currently I'm on a vacation outside Canada and I'll return before 90 days deadline. My plan has ...
Hi guys, I have a huawei p8 dual SIM card phone, just wondering if it works on pm network now. I used check the phone's IMEI on the main page, it says the phone should work on the network, but I heard pm doesn't have 2G gsm, but this phone seems to u...
I am currently trying to order a SIM card, and every time I go to process my order, I get this message. "Zip code does not match billing address." I have 100% imput the correct information so I dont know why I'm getting this error (I ordered from oth...
Hi, since I'll be getting my SIM soon and joining Public Mobile, I thought I'd confirm a couple of questions I've had. I'm planning on going for Province-Wide talk. From what I understand, I can make outgoing calls from anywhere in Canada to a BC num...
So I just switched to PM this morning and it's already leagues better than what I was with before (wind mobile), but the only issue is that I'm unable to access LTE on my Oneplus One device.I've triple checked that the APN is set properly and that my...
Hey guys, my name's Kevin, and I recently joined public mobile, and this is my experience in the first week: First, transitioning to Public Mobile from Wind, I was surprised about the texting speed. Super fast compared to wind... I don't know why I d...
Step 1: Create a live chat, or at least integrate one into an online service that customers can freely use. Note: This saves both Public Mobile, customers and the community in whole a lot of frustration, and better time management when resolving issu...
I signed up for publicmobile on June 17, received my SIM card and proceeded to create an account for myself. Half way through the registration process, the website glitched and kicked me out. I was on the 'pick your plan' page trying to pick the opti...
I was wondering will a iPhone 5 work with PM? And when porting a number what does the alternative phone option mean? /t5/image/serverpage/image-id/1iA57106F58FE7CE37/image-size/original?v=v2&px=-1 Also for authorization name does it mean the account...
I tried to call or text my friend. his phone number is ************9 but system keep telling me that "we do not offer text messageing outside of canada at this time. are u **bleep**ing kidding me? 647 area code is outside canada? this isnt first time...
I tried to activate your SIM card & create an account but failed.Got stuck at the 2nd page, cannot get a new number or transfer my existing mobile number from Bell Mobility. When I chose a new number, the selection box for region is "BLANK" and noth...
Hi,My boyfrend is not getting my Text Messages, everyone else is receiveing them but not him.I receive his Texts, Calls, voice messages and emails but not my Texts.Thanks,L
When I'm on the phone with other people, the connection sounds good to me but the other people complain that every thing they say repeats itself as an echo. Is that my cell phone? Is it a software issue or hardware issue? Or is it public mobile servi...
new to PM, get this message when i text my wife on her non PM alberta area code phone. I have canada wide txt, APN setting update on my HTC desire 626s. I can txt her vancouver PM phone with out any issues how do i fix this?
i tried porting my number from bell to pm. i entered my number during activation, and then below i entered my bell account number. and then below it asked for alyernate phone number and i wasnt sure ehat it meant so i entered my dads phone number. it...
I just activiated my PM sim card, every 15 minutes I received a message:" Public Mobile here. Sorry, we do not offer text message outside of Canada at this time." Anyone know how to turn it off? Thanks.
I haven't used my phone in awhile and it said top up to reactivate I put on 29.00 and it still won't let me do anything....PLEASE HELP
Hi, My phone has been showing "limited service' all day, and is not working for texts or calls. I live in Montreal, and my husband's Public Mobile phone is working fine, why do I have no service? I checked the battery and the sim, restarted the phone...
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