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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34272 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Resolved! Cannot use data on my plan.

I have canada wide, global text and 6gb. Paid for 90 days. But for some reason i cannot use data. I am using an unlocked iphone 6 plus. Calling works. I tried changing my network settings from the default isp.telus.com to sp.mb.com does not work. Tri...

Palidino by Great Neighbour / Super Voisin
  • 2525 Views
  • 8 replies
  • 0 Bravos

Resolved! what happened to my current plan?

I was signed up for the plan (including unlimited canadian-wide calls and text messgages with 4GB data) of 90 days for $135.but today when I checked my current plan, I found the amount of my plan is $180. Can anyone tell me what happened to this?More...

Tino_M by Great Citizen / Super Citoyen
  • 2280 Views
  • 14 replies
  • 0 Bravos

Resolved! change my current plan

Hi, I have activated my sim card for the 90 days 6gb $140+tax plan just about 12 days ago, and now we have the better deal with the same plan, which charges only $120+tax per 90 days. I emailed for my concern to change my current plan few days ago bu...

shixiao2 by Good Citizen / Bon Citoyen
  • 1565 Views
  • 3 replies
  • 0 Bravos

I want to back publicmobile

I used publicmobile two month ago.I am using Fido now, I want to back to publicmobile.How can I use back my old ID? I find my old ID is locked.

taylor by Good Citizen / Bon Citoyen
  • 875 Views
  • 2 replies
  • 0 Bravos

Receiving an MMS

Hi, I have a little problem... when I get an MMS while my data is turned off, it is not automatically downloaded.  I get a notification, but I get an error that says "Could not download".  I then have to turn my data on, and manually download the mes...

manelgm by Great Citizen / Super Citoyen
  • 1666 Views
  • 7 replies
  • 0 Bravos

Text messages from Twitter

I remember reading in the community about this issue but was unable to find it again. Just a question, what does TELUS (the owner of Public Mobile, Telus and Koodo) have to fear by blocking text messages being sent from Twitter? People will not alway...

memetis by Great Citizen / Super Citoyen
  • 3133 Views
  • 21 replies
  • 0 Bravos

One Year Anniversary for New Plans?

WHO's on the new Plan(s) and reaching their One Year anniversary for PM Loyalty rewards? I am, as of August, hopefully I'll see the Loyalty rewards being applied soon, and I'll inform all my fav Public Communities about this. Since I am on the 90 Day...

makkahn28 by Mayor / Maire
  • 1285 Views
  • 5 replies
  • 3 Bravos

Resolved! Another porting issue - from Bell

I received the following "Sorry your account activation has failed" after I tried to port another number - this time from Bell. Darren

memetis by Great Citizen / Super Citoyen
  • 2513 Views
  • 10 replies
  • 0 Bravos

Resolved! Can not call anyone

Hello eveyone, first i would like to start with , i deposit money in my account today (60$) , also it shows 0$ amount due , despite everything still i can not call anyone or text , additonaly it says next renewial is 29 agu. How can i buy a plan righ...

soykanyal by Good Citizen / Bon Citoyen
  • 4825 Views
  • 37 replies
  • 0 Bravos

Resolved! Good Bye Public Mobile - I'm Jumping Ship

Since signing on with this Self-Serve only mobile carrier back in the month of June 2016, I have had nothing but issues where Payment wasn't properly being acknowldeged as being received, but Funds had been applied to my account, and payment history ...

Alex-M by Great Citizen / Super Citoyen
  • 4493 Views
  • 16 replies
  • 0 Bravos

Resolved! Re: Please help - no service after payment

I would like to piggy back on this thread if that's OK.  Hey folks, I've been on the road since my last autopay update and my phone is active but I cannot access data. (Mobile data is active on the phone and wifi works but no data is coming through)....

kalettuce by Good Citizen / Bon Citoyen
  • 2519 Views
  • 13 replies
  • 0 Bravos

Resolved! How to replace the old 90 day $90 plan

The provincial calling, Canada texting, 1 GB data plan is fading from our memories. Though thanks to PM's kindly grandfathering offer, it will live on for the lucky few who registered before July 28/16.  Good news though, if you are willing to make a...

Luddite by Oracle
  • 4194 Views
  • 12 replies
  • 4 Bravos

Wifi Calling?

I would really love to see PM do some kind of wifi calling in the near future.  Also, not make it count towards airtime would be nice. What does everyone think about it?

rodjames by Great Citizen / Super Citoyen
  • 1638 Views
  • 3 replies
  • 1 Bravos

Resolved! Rogers to PM, how do they compare?

I'm currently with Rogers, but will port over to PM after I receive my SIM. I'd like to know if there's any ex-Rogers user, could you please tell me how do the data speed/reception compare? I'm in GTA area, Mississauga. Appreciate your help, a screen...

XJin by Great Citizen / Super Citoyen
  • 4323 Views
  • 9 replies
  • 0 Bravos

Resolved! ordered SIM card never received

Hi, I ordered a SIM card. How do I know where it is in the process. We should have received it by now..

willij6 by Great Neighbour / Super Voisin
  • 1212 Views
  • 2 replies
  • 0 Bravos

Resolved! Did not recieve Autopay Reward this cycle.

I've been a customer for a while and did not recieve the Autopay Reward this 90 day period, I have been recieving it previously, I changed nothing about my plan so was surprised when the bill came and I was charged a higher rate ($6+tax). I submitted...

vol by Great Neighbour / Super Voisin
  • 3594 Views
  • 18 replies
  • 0 Bravos

Simple way to share PM with friends and famly

Hey all, just wondering if there has been anymore thoughts about a simple way to share PM and get credited for new members?I was really hoping there could be a web link that I could send out in email, Twitter, Facebook etc. that would aut populate my...

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bondmi by Great Citizen / Super Citoyen
  • 944 Views
  • 2 replies
  • 3 Bravos

Resolved! Frequencies for Data Only

Hello, I am about to move up to Canada(Toronto specifically) and I want to figure out if my phone will work with the needed frequencies. I plan on getting  a simcard and using just the data option.This is the phone that I have but I have had seen con...

p1 p2 p3
jsphonorio by Good Citizen / Bon Citoyen
  • 3127 Views
  • 11 replies
  • 3 Bravos

Practical example of how PM saves you big money!!

A friend of mine is on a really crappy plan with Telus, and has a phone that's quite old.  She really wants an Samsung Galaxy S7, but they are so bloody expensive to buy outright at $900 Canadian! So this morning I did a bit of research for her about...

srlawren by Retired Oracle / Oracle Retraité
  • 3035 Views
  • 19 replies
  • 6 Bravos

Public Mobile LTE speed test

I did a quick speed test yesterday, here's a screenshot for anyone interested. Location is Scarborough/Toronto, 8:30pm, 2 bars, outside. Approximately 1km away from cell site.http://m.imgur.com/LFTEWlNhttp://m.imgur.com/Fy0ySUY

chrstyles by Good Citizen / Bon Citoyen
  • 11398 Views
  • 44 replies
  • 3 Bravos

Resolved! Payment

I`m trying to make my payment since 12:00 and it keeps getting this message : we were not able to identify your credit card. I don`t have my service since this morning and I already contacted my bank there is no issue from them with my credit card. W...

jennart23 by Good Citizen / Bon Citoyen
  • 2915 Views
  • 24 replies
  • 0 Bravos

Resolved! Referral history

I have just opened and activated a new plan and I entered my friend's number as referral.  Is there a way I can confirm that the referral registratin was successful on my account setting/history instead of waiting for it to show up on his invoice ?  ...

norstar by Good Citizen / Bon Citoyen
  • 1143 Views
  • 2 replies
  • 0 Bravos

Referral Program suggestion

Hi, I've been a customer of Public Mobile for about a year now switching from Koodo after about 5 years with them. It's been great experience so far. The lack of a "call center" customer service hasn't impacted me at all since the customer support ha...

imetz by Good Citizen / Bon Citoyen
  • 1180 Views
  • 4 replies
  • 0 Bravos

International Calling Add-on - Taiwan

For a potential customer, I am wondering if Taiwan is included in the international calling add-on.  I understand that China is included but Taiwan is not listed.  Can somebody verify this please ?  Thanks.

norstar by Good Citizen / Bon Citoyen
  • 1659 Views
  • 8 replies
  • 0 Bravos

Curious on this

I find this interesting:What kind of Add-On for Txt does PM have in store, as this is new. Also, wished PM can expand the Add-On for Data so that we can have more options available, like 500 MB, 750 MB, 1.5 GB, 2 GB, 2.5 GB, 3 GB, 3.5 GB, 4 GB at ver...

PM Add-On snapshot.PNG
makkahn28 by Mayor / Maire
  • 791 Views
  • 4 replies
  • 0 Bravos

Resolved! Question for a potential new customer

I was thinking about getting the Iphone SE and was wondering if it will work with public mobile as I have heard of problems with Iphone. Also I was wondering if they are allowed to charge us more after the 90 day is up! any info would be greatly appr...

sebm19 by Good Citizen / Bon Citoyen
  • 2190 Views
  • 11 replies
  • 0 Bravos
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