service isnt working

[knw]

Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password. 

[Carld123 · Accepted solution]

---

@knw wrote:

nope and it just says to go online

@knw

Without access to your account only option is messaging a moderator and waiting...you get no info calling 611?

---

[knw]

nope and it just says to go online

[knw]

the 22nd but it stopped working 3 days ago...

[Carld123]

---

@knw wrote:

what do you mean renewal date? like the monthly payment?

---

@knw

Yes....

[knw]

what do you mean renewal date? like the monthly payment?

[Reneelynn12]

Your account may be temporarily suspended for one reason or another. 

[Dunkman]

@knw

Only a moderator can help access your self service account.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But, it takes a few days for response.

When was your renewal date?

[Carld123]

---

@knw wrote:

Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password. 

---

@knw

Stopped working at account renewal time?what about calling 611 ?

[knw]

i meant to say cant**