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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! lost sim card

I lost my phone and when it was handed in to Lost and Found the SIM card was gonne. I bought new SIM card, kept my number and account etc following instructions from this community. Now I need to know if the person who stole my old SIM card can use i...

my referal rewards not get still

HiMy name is xxxxxxxxxxxxxxxxx.I am refer to one of the my friend on 5th of September 2019 ( Thursday)but I don't get any rewards from public mobile. I already talk with my customer service representative but she told me sent the email to public mobi...

Resolved! $10 plan is gone

will my $10 plan remain or what?

USA 250 mb of data used in first 5 days. It will not allow me to add more I'm in the USA and need mo

USA 250 mb of data used in first 5 days. It will not allow me to add more I'm in the USA and need more data for maps etc... what can I do ? Help!

Cant connect to data

I pay for 1 GB of data a month. It's worked for the last 3 months. I can no longer connect to it. I've tried fiddling with the settings on my phone (Samsung s8) and still cant get it. Any ideas on what the issue maybe. It's not used up as I just star...

Resolved! change cell phone number

If I want to change phone number, Transfer a wireless or wireline number from another provider, How much do I need to pay for ?

Can't phone or receiving incoming calls any more

Hi all, I have a $15 plan since April this year with 100 min Canada-wide talks and unlimited incoming calls and autopay. However, today I found out that I am no longer able to make a call: when I tried to call my spouse, my phone told me that "long d...

Payment method

Hallo.i can't pay with my visa debit card RBC.can you help me please?Thanks

$60 Plan with US Roaming Data

Is this plan going to be gone? If I go to US later, i can't change to this plan?https://www.iphoneincanada.ca/carriers/telus/public-mobile-60-8-5-3g-data-plan-2gb-expires/

Need help!

My mom plan has not have data for a very long time. Can a moderator check to see if my mom plan still has data included. I check to see if she does but I it doesnt show if she used it all up or anything.

Resolved! Original Call Number Error

Anyone who tries to leave me a voicemail gets a OCN error. Can PM manually set up Conditional Call Forwarding for me?

1 GB promo disappear if I change plans?

I'm on the $30 plan which is the same as the new $25 plan. PM gave me 1 GB bonus for the last two months (I think) and am:1. Unclear whether it's something that happens every month from now on?2. Not sure if it disappears if I switch plans?

change Email account

Hi,I want to change my Email account , when the first i set my number in puplic mobile in walmartthe guy enterd my email in correct missing 1 letter, now i forget the password,and i can't change it because the email is not exist. please help me.

Plan Expired

Hi This is actually for my mom who is also with public mobile. She's been a member for over a year. And her plan renewed on Oct 1 but her data is not working. I went into her account and it says Acount Status: Plan Expired. I'm guessing her autopay d...

Asking for a specific number

Can I request apon signup a specific number that is no longer in service ? It for personal reasons!!

Resolved! No signal issue

Nokia e65 is not in the list phones public mobile support. I have PM sim card and I get no signal in Nokia e65. How can I fix this? Thanks,Anand

Wifi will not connect ever since switching to Public

Ever since switching to Public a few months ago my wifi will not automatically connect anywhere (at home, work, etc). I have to re-start my phone to get wifi, and now that barely works anymore.

Resolved! phone number change

so i change my phone number on the website and then my service just stop working i cant make phone call or send message what should i do?do anybody experience this before thannks

Resolved! Old $120 for 12GB in 90 day plan.

Hi, I have the Old $120 for 12GB in 90 day plan. but it is only local calling, is it possible to get any add-on and change to canada wide calling? Thanks

Resolved! Automatic top-up

Is there an automatic top-up option in the event you run out of minutes or data before the end of billing cycle?

Resolved! **THIS is why I left PM to begin with... NOW, I'm back... yay me...

PRETTY DISSAPOINTED, LOOKING FOR AN ADMIN.MOD Wellll, I decided to give you guys another shot. After being with PM for ages, I grew tired of the glitches here and there.... Now, I signed up again. Also, WITH a referral code and all. I even got that ...

credit card roaming charges

I got charges in my credit card account because of PMs confusing roaming menu. Will I get refunded? I had 3 months automatic, it was 135 and now because of the US roaming it's only 115. Aside from that they charge me 141.75 (Oct) directly on credit c...

Resolved! Paying by Phone/611

Hello, Today I went to top up my account for my upcoming bill and when asked for a payment voucher or credit card, I went with credit card and to my dismay and some irritation the automated voice said that I could only pay by credit card if I registe...

Porting

I set up a new PM account, PM texted me and told me to check that I provided the right account number from my old provider. I cannot find a place to check that information on the site. My phone is getting data, making calls and some texts but cannot ...

Referral friend

I want to know how to set up my friend referral which was done some time ago. . The lady in the store helped here but she doesn't the codes and I signed Saturday but I know my code but I don't know what to do it so my friend referral will set up. We ...

Dtek 50

Has anyone been successful using blackberry dtek 50 with PM looking to change may parents over just want to make sure there hardware will not have any issue (radio frequency look like they area compatible)

Locked out

I am locked out of self serve and cannot have my password resent therefore cannot access the self serve information from my account. It says I need to contact public mobile but I can't seem to contact anyone.

Changes at Public Mobile Since I have been a customer.

Like many here, I have been a customer for almost 3 years since I started with the famous 2016 Fall Promo. I thought I would try to list some of the changes (both positive and negative) since being a customer. - US roaming options - implemenation of ...

Umidigi A5 Pro

Is the Umidigi A5 Pro compatible with PM in Ontario? I know they have a check to see if phones are usable but at the end of the check I think it should say either "yes" or "no" to compatibility and not just the data specs.

Resolved! Sim card Puk

I've inserted my new SIM card and now the phone is asking for a PUK to unlock it how do I find that?

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