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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Clicking on the Badges Disappears

So, I noticed I got a badge for being Top 25% Contributors, that's pretty cool I thought. So, I thought there would be more information, so I clicked on the badge, and it disappears from my page. I click on the other badges, and it also disappears. S...

Cannot reset password/login

@CS_Agent Tried to reset password - got an e-mail to do so but the link immediately expires? Can't seem to login. Please help!

Moving to the US

Does anyone know if it's possible to have a roaming plan on the US with a deactivated Canadian account? As in, if I purchase and start a US roaming plan before my plan expires in Canada, will I still have service in the US until the roaming plan exp...

Local area code is treated as long distance!

Greetings, I have province wide calling, with 200min long distance add-on, I was calling a local number within the province and my long distance minutes were all used up! My number has a 403 area code and was dialing a 587 area code, which is a local...

Resolved! Number port question

Hello I am wondering if it is possible for a friend from wind mobile, to port her number and take over my account with her number. I am on the $120 / 12 gig plan. Is it possible for her to port her number and keep my plan?

Does anyone follow PM on Twitter? Curious about your thoughts

Just curious on people's thoughts on the PM twitter posts. They are the only cell phone provider i follow so not sure what the other companies tweet about. I am probably going to stop following them as I dont see how most ot the posts are really r...

Transaction Balance Write-Off

I had money in my account balance yesterday. However, due to unforseen circumstances, I had to immediately change plans to a different carrier and deactivate my Public Mobile account. However, the money that I had in my account balance was charged an...

Moderator Team

i got a text message saying my payment will be due on September 11 but its actual due on September 28 . This was date change was dur to PM not deducting payment on time. i emailed asking that automatic deduction be reactivated but the date is off......

Automatic Cancelled Outgoing Calls

My phone will is automatically cancelling outgoing calls to one phone number. That number is able to call me, but I cannot which means the problem is with my phone. I already rebooted my iPhone and also I have reset the network settings. Still this ...

No service

Site configuation was obviously was created by someone who smokes pot.This is radiculous - there is no sense in anything on the web. Your robot apparently gives outdated information. The pages doesn't look like he is referencing to.Now, I do not have...

Resolved! US roaming did not work

@Saray_O @Mary_MHi guys,So I purchased this add-on but it never worked when I was in the US. When I check my account, it shows that my data used is 0 / 500 MB.I'd like to request a refund.

Can't receive incoming SMS or calls

Hi there, I've had an account with PM for quite some time now with no issues, using the same phone with no changes to hardware or software (Google Pixel). As of sometime in the last 72 hours I've been unable to receive SMS or incoming calls. I can se...

calling 611 to check addon usage.. sending to live agent

heading to the states and wanted to check out 611. In USA i believe 611 will not work and will need to call teh 1800 number) Anyways the prompt said my plan will be pay at 2am est on my renewal date and plan will be renewed at 5am (this second pa...

Reactivating my account

Hello guys, I need help with my reactivation as my account was suspended because I was away for a trip for two months (July & August). However, before I had left I paid for the month of July and canceled Autopay before August came around. I had just ...

10 days US roaming and extension afterward??

Hi, I started US roaming 10 days ago and it has finished now,however i tried to go into selfserve and add more, it did not show me options this time. It gave me US Talk & Text bundle for $15 only and no DATA options. I purchased another $15 option to...

does Public Mobile have any or is planning any options for smart watches that need data?

such as Apple Watch? can that device share the data on my phone? or some accomodation be made?

Can't receive/send text

My plan includes unlimited texting. However, I can't receive or send any text. If someone sends me a text, my phone will show that "you were sent one message, but your plan doesn't include texting". Can anyone help me on this? Sue

My fears were correct - my renewal and plan change failed miserably.

Long story short, I set up a plan change about a month ago. A little over 2 weeks ago I noticed my self serve was messed up (not showing the correct amount due, not showing the correct plan change, etc) so I sent a message to the @CS_Agent on August ...

Resolved! Plane ran out of data, adding $ hasnt re-established plan

On Sept 2 (1 monthinto my plan) I ran over the 9Gig data I paid for on my 3 month contract, due to Facetime usage while travelling. I immediately added money to the plan, but although I can text a week later, I do not yet have data access. How do I...

Payment system glitch - AutoPay not being processed, account suspended

Dear Public Mobile, There seems to be a bug in your payment processing system. AutoPay was turned on for the account, but I received a text message today afternoon saying saying "Your plan did not renew because we did not receive your payment. Make a...

plan change not working

hi ... new here ... tried several times to change my plan from Canada wide talk to Canada -US but it's not happening... not sure what i'm doing wrong

Text Message(s) from PM.

Got a text message from PM just a couple minutes ago, it was a survey. Wondering who else got this. It consisted of 5 questions, but mostly concentrated on whether or not I used the Community, and how often I use it and if I was satified with the ...

suddenly no service

hi, my phone was suddenldy lost service yesterday morning, i still have lots of unused data and i couldnt use text msg and calls. need to be fixed assp!! thankssssss

Resolved! Will I receive text message while roaming?

Hello, I'm wondering if I will receive text messages while abroad (either in the US or international) if I don't have the roaming addon. When I was with Fido, receiving text message was free even when I was travelling abroad. Is it the same with Publ...

LOYALTY Reward claim help.

I've had this plan since 2014 and just discovered the loyalty rewards 1$/year for max 5 years of loyalty. How can i claim this?????

Get the exclusive offer from kodoo.

Very interested.PM suggests me to switch to koddo.for me couriousness, PＭ is going to discountine? Public Mobile here with an exclusive offer for you. For an additional $10/month, upgrade to unlimited nation-wide minutes and get another 1GB of d...

Resolved! I switched plans and now have no service at all... it's been 2 weeks

I switched plans, paid for it, and haven't had any cell or data service even though I paid for both. It's been almost two weeks... What should I do?

Plan Renewal Date

Hi, I am looking for some assistance with my renewal date.I currently have exhausted the data on my plan, and have purchased multiple data-add on due to certain cirumstances. I have a couple of questions: Is there a way to move up on renewal date?If ...

Plans

So I feel as if I got the short end of the stick because public mobile locked my account I've been trying to get in for MONTHS and no one has helped me. My plan was changed without my consent and I don't even get texts for promotional offers like ev...

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