Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My account and phone number with PM has been deactivated due to expired credit card while I was out of town. I have just purchased a new SIM card so please advise how I can activate the SIM card with my deactivated phone number.
I went to Walmart in Vaughan Ontario to grab SIM card after work and the trainee greeted me. I told her I wanted a Public Mobile SIM card and she said" a SIm card and a plan?" I said no just the SIM card and she said they do not even sell them wit...
I'm planning to travel to Mexico and currently have the $25 plan. Has anyone used their PM account in Mexico? And if so, what plan did you have. I can't seem to locate an add on that will allow me to text for make calls from Mexico back to Canada. Th...
Activated my plan at Edmonton City Center kiosk, experienced a little technical glitches when trying to register a credit card to setup autopay during the initial setup process, it just wouldn't let me do so, kept complaining it can't register my cre...
I was away for a month traveling, so I changed to $60/mo, now I'm back want to change back to $10/mo plan as I don't even use cell phone most of the days, but I can't find the deal anywhere, now is $15/mo the lowest, is there anyway to change back to...
Hello what should I do to max up my data plan ?I am interested for a unlimited data plan ( 50 G0 min at 3G or 4G).Is it possible to have a custom made plan with that kind of unlimited data ?I will be ready to pay the price.Right now Public mobile i...
Hello, I am receiving phone calls and texts from people who say that they received a phone call from my number. I did not make those phone calls. This has happened several times now. My plan is prapaid and as far as I can see those phone calls have n...
I have gotten texts saying that I have used 95% of my monthly data. I have the $35 dollar plan that includes 1GB and I also have autopay set up which gives me 1.5 GB. It's showing i've only used 900 MB yet saying i'm at 95% usage, it doesn't seem to ...
All my family members got cut off today although I have autopay turned on and card is current. In fact I went and did a payment on the site using the card on file and it worked. So there is definitely a problem with your autopay system. Please advise...
Since I signed up with PM I've been having problems. I have never been able to use my data. Calls are dropping or the people I'm talking to can't understand me or suddenly can't hear me. This is happenning with every call
Hi all,I want to switch my plan to take advantage of the 2gb bonus... am I able to create a new account and use my current SIM card and keep my current number or do I need to get a new SIM card and #thanks
So I've purchased and installed a new cell phone booster for my house. It has messages all over it saying that I need to contact my service provider to register the booster and obtain their consent before I turn it on. Seeing as Public Mobile doesn't...
I have a receipt with the instant top up. I did it for the first time so what's next? My balance days it will expire tomorrow and doesn't recognize my payment
Having an issue trying to port old cell number into Public Mobile. Everything seems to work, but I can not receive incoming calls. I can call out, send and receive texts, just can not receive calls. I started the new account/SIM activation at noon ...
Hi would anyone know the best network settings for a samsunggalaxy S4 (SGH-M919) and a Galaxy S7 (SMG-930A).Phone checker says both should be fine.The S7 is spotty and the S4 doesn't seem to have data at allbut it is working with my Chatr line.Also t...
I am on auto pay, but recently my card updated, so I am trying to input the new card into self-serve. Every time I try to register the card I am sent to a dead web page. The URL has "salt" something or other in it which I presume is the third party p...
Hello. I tried to buy a new sim from this page https://store.publicmobile.ca. 1 Filled out all forms2 Then payment by credit card3 Then I saw the transaction4 Then I saw the same page with "ZIP code does not match billing address" The question is:" ...
I signed up for the $60 US unlimited talk/text and 2G of data that was being offered. I signed up a week before this plan was discontinued but was given the option to have this plan changed on my next Autopay date. These are the instructions I follow...
I recently added $30.00 to my account thinking I was adding the 1 GB of data through Add-one” since mine had run out - quite soon - about a month and a half before my next round of payment (3 months) this time around. Now I’m not sure where this $30....
Hello Community members, my handset stopped working during the night thankfully I have an antique Samsung S5 that I am trying to use now, I am in the process of getting a new handset and wondering if any of you have a Google Pixel phone, what do you ...
So I got refered by a friend to join Public Moblie and I got my account set up at walmart and I tod the guy my friends code however he failed to use that code before it was to late into the set-up, does anyone know if I am still able to apply that co...
My current plan at $40 offers 4.5GB plus a 1GB promo (5.5GB). There is a new plan offered from Oct. 18 to the 25th, at the same price that offers 4.5GB plus a promo of 2GB plus 500GB for auto pay (7GB). As an existing customer can I take advantage of...
