Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys, My mom is looking to travel to Hong Kong this summer. I was wondering if the "400 min Intl Long Distance (Incl Canada & US)" addon covers Hong Kong? I was searching the forums and all I could find was roaming in the US. If PM doesn't have a ...
Why is public mobile selling out? Too corporate hostaging.
Going through the same issues, I have PMed a MOD and am awaiting their response. This happened to other people as well and they seemed to have had it resolved for them: http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/12gb-90-day-plan-neve...
Hi Public Mobile, I got locked out of my account. Could you assist?Thanks
Any mods online? I just changed my plan and it charged my aggount but its telling me that I do not have a calling plan or anything. Mod please PM me!
Please help as I can not find option anymore I guess it was removed. What gives?
My mom recently got an LG G3 and the phone is able to receive mms texts but it will not send. I have inserted the correct APN settings and it sent an mms once and that's it. Now it will only receive but not send. I've tried restarting the phone, I've...
What to do if I pay my plan but my line does not work?
Hi I am wondering why is it so hard to print a receipt to the exact amount, that ones credit card has been charged. This function and confirmation of payment would resolve a lot of issues withautopay, incorrect amounts charged and would free a lot of...
Maintenace is on 9th April but I can't view my plan details and make a payment today. Since my plan is due on 10th April, need to recharge before by due date, please help!!
I want to share my experience with my autopsy renew process. It worked flawlessly! There was no pause ins service at all, everything worked.Other than that, I didn't receive any texts letting me know I got renewed. My referrals did not reset to the n...
Just wandering why? Email me at ******@mail.com
Can I text from Cuba back to Canada with Public Mobile???
Will be porting number for my wife from freedom to public mobile what do I need I know her freedom mobile has to be active while doing porting someone said you need a pin number from freedom is that the pin number which she used to login or does she ...
HiHave a question for my co users pmLet say if I have 2 different lines on same account one on 25 dollars plan and other is on 12gb plan what if I want to switch number do you guys think it's possible like if I want to swap numbers on line just curio...
Hello everybody, I ordered a new SIM card on the 4th because I lost mine in Europe last week. First time I purchased a SIM card I received it next day. Now it is the end of the 7th and I still did not receive anything. Is this normal or is there any...
We were using know roaming over the weekend and had trouble getting data on an iphone 5s after replacing the sim. To fix this we went toSettingsGeneralProfileDelete knowroaming profile
Hi there,I just switched from Fido to PM about a month ago and I've been noticing at work, in a hospital, I get really bad reception. For instance, all my calls go to voicemail and all my text messages (sent and received) are delayed by 1-3 hours an...
So I have $60 in my account. I'd like to change my plan from the 3 month I had last time, to a one month. I go to the Change My Plan screen, pick the options, and at the bottom there's two choices. Top up to reactivate plan, which sends me to a scree...
Recently traveled out of Canada for a personal visit.I am sure many people must've adopted the way described below to continue access of PM number. But describing it in case someone new reads it- Been using fongo app and had a local number on fongo. ...
Was returning to Toronto from Amsterdam. The plane was somewhere near Toronto (between Montreal and Toronto) at 32000 ft. Since the plane was about to land in some time I switched on my phone and was just fiddling around. While switching it on forgot...
Hello, Does anybody have a spare SIM card that I can purchase? I'm interested in the $25 promotion for my parents however they are currently out of the country and I am unable to contact them if they'd like this plan. I'm worried that the promotion ...
Hi! I added 1G to my plan (ends Apr 18) because I used all my data. However, it is not showing up in my account. It's been about 4 business days. Help?
I have been away for buisness for 2 months now I'm back this morning but my self serve account have been suspended I just need help from somebody from public mobile please .
As the title states, I have autopay enabled - as well as a valid CC (with zero balance). However, I received a text stating 'Sorry your plan did not renew because we did not receive your payment. Make a payment at...' When I attempt to manually make ...
Since signing up for Public Mobile this year I have referred 3 people. However, the sign-up / activation page does recognise my phone number as a public mobile customer. Can I retroactively get referrals?
Just signed up and I cannot send texts: Sorry, your current plan does not include text messaging. To update your plan inculding texting and for info about your account visit selfserver.publicmobile.ca When I visit the webpage and visit my plan I get:...
Can someone please confirm that I have used all my data (12GB) in two months? Checking the online self serve, I cannot see my accumulated data usage. My data is not working on my phone. I just had to purchase 1GB top up at $30 (which is insane..) . A...
Hello all,If I have the $20/$40 LD add on, would that be sufficient to make calls from the US without getting one of the US roaming packages?Thanks you!
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