[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! My auto payment today did not apply rewards
I was billed the full amount my auto payment rewards were not applied this time What to do next
Resolved! Rewards weren’t applied
Contacted Mods haven’t heard anything. This is what you you get with no brick and mortar
Resolved! losing signal near the U.S.border
I am new to Public Mobile and have just moved to Sarnia, ON. My phone picks up a U.S. signal in part of the city and I am unable to use it since I don't have any roaming on my plan. The phone never leaves Canada and I don't know if there is some way ...
Resolved! Rewards not applied
Rewards have not been applied. Have had the same phone bill amount for years and this is the first time it’s happenend haven’t gone over my plan or anything.
Resolved! 3g network
What's the download speed on Public Mobile 3g network?
Resolved! Samsung S8
Can I use iphone 11 on Public Mobile 3g network?
Resolved! Unlimited Multimedia Requests Data
As the title says, receiving and sending picture messages requires data and calculates towards your maximum bandwidth. Am I reading what unlimited means wrong?
Resolved! Missing rewards
Anyone else not get their rewards this month? I had mine showing in my account and topped up the difference a few weeks ago but was charged the amount of my rewards via autopay. I've been with public mobile for several months now and have been parano...
Incoming calls
Why I can’t receive incoming calls? Thanks
Resolved! Wrong amount of payment
Hi, I earned $7 total rewards, my plan is $25, why Publicmobile took $25 + taxes without deduct $7 rewards?Thanks a lotMathieu
Resolved! Ya roaming data add on
Can’t use it I’m in Canada Nd picked the wrong data add on
Resolved! $60 / 30 days data issue
I am on the $60/30 days plan, which is no longer offered, but I purchased on October 1 (22 days ago). I have used up the 8.5 GB, but my "Overview" tab shows 2.0 GB at 3G is still available. I have used 0MB of the 2GB. I believe this 2.0GB extra wa...
Resolved! Missing Payment
I signed up on Oct. 8 for a new $40 plan plus an activation fee. I was to receive a $10 bonus off the second month and get a monthly credit of $2 for autopay, starting with the second month. I paid teh initial pmt of $40 (plus tax), but the website s...
rewards
Rewards not applied to my account
Bill charges
Hello, My bill this month was 45.20. Have the rates increased? I’m on a $40 dollar plan auto pay.
Resolved! Autopay questions if I have a card on file and credits too
I have a credit card on file for autopay and I also have credits when I paid in advance (long story)My question is, if I take out the credit card on file, will it deduct payment from my available credits?The reason I ask this is that I want to suspen...
Resolved! Changing Plans Question.
Hi everyone (and anyone who can answer TWO questions)A) I am currently on the $30. for 30 day plan but I see I can have a $25/mth plan and double my data from 500mb to 1gig. I have just (happily) crossed over my one year with Public mobile and am rec...
Resolved! Call display issue
Hi there,I am new to PM. My phone is Samsung Galaxy A5 which is unlocked from Fido. Now I inserted the PM sim card. The call display doesn't work. All the income calls shown as "Private number". Anyone has a solution?thanks,
How Do I Get My Calls to Display My Name?
Hi,Please, I need someone to tell me how I can get my calls to display my name on the other person's phone. I do receive such calls where the callers name is displayed on my phone. Now, how can I get my calls to display my name on the recipient's pho...
Locked out of Self Serve Account
So like an idiot, I tried entering what I thought was my password to many times without resetting it, and now when I try and reset my password, it says my account has been locked out. Can I get my account back so I can log in? Any help available will...
MOD / Public Mobile Staff Help Request
HelloI used my credit card to set up 2 new numbers for friends visiting temporarily.It was done via Walmart.Walmart set up my credit card for auto-pay.How do I get in contact with customer service to have my credit card removed from auto pay from the...
Rewards not applied with auto-pay
My rewards for this month weren't applied to my payment and I was overcharged. I've tried to open a ticket but the option to continue is greyed out even though I have all fields filled. Thank you.
Resolved! Invalid Sim
I purchase a PM Sim card this morning at WOW mobile. WOW activated the Simand ask that my phone number be ported from Freedom Mobile. Iam now receiveing a text from PM asking that I fill out the online activation form. When I go to fill in the form I...
Short Code #79013 from Mimecast in Canada not working
At our company we use an email security company named Mimecast. When we log into their system they send us a text message for two-factor authentication. In Canada the short code number Mimecast uses is # 79013. These messages work fine with other te...
Resolved! unlimited talk Ca wide but cannot call out. Y?? :(
Hi there. I have the above mentioned on my plan but when I make a call it says I dont have long distance on my plan and have to add it on. I cant even call the pizza place in my suburb..Please help me understand why..Tommy
forgot about auto pay
I got charged 280 dollars without using the service, because I forgot to turn off the auto pay. Is it possible to get a refund?
iPhone
Will an iPhone operate on only 3G internet.
added US roaming / data but it's not working
added US talk and data just before leaving to USA - but it doesnt seem to be working at all? Is there anything that needs to be done on my end? My PlanMy Plan This plan includes: -- 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International...
Resolved! Changing plan
I tried changing my plan to the $40 plan, and I paid to "top up my account" but my plan is still the $35 plan but I have a $40 credit towards my $35 plan. I'm confused, how do I change my plan?
Resolved! Account number
I need my account number and the phone number to contact your Accounts Payable Dept. please. Need to speak to them asap.
