@Nandini_Agarwal wrote:
I had funds in my account for the payment to process and I have been charged twice, once on my debit and once on my Public Mobile Account. This is very unproffesional and disappointing since I had kept sufficient funds in my account for payment to process without any charges on my debit.
However, now I have had to pay twice the amount for my monthly plan. I would like a refund for the charges made to my debit.
Your PM account is only showing what payments were made and debited from your Debit or Credit Card.
You can post a screenshot of your payment history from the self-serve account (minus personal info), so we can get a better idea what you may be seeing.
@Nandini_Agarwal Do you see a double charge on your Debit or Credit card? If not your payment is probably correct. If you see a double charge on the card, then you need to contact moderators via chatbot SIMon here: https://publicmobile.ca.ada.support/chat/
When using chatbot, type in 'speak to rep', then select 'contact us' and then click 'submit ticket'.
